worst place I've ever done business with and will be closing accounts and going elsewhere…read more applied for auto loan, own 2 houses, had 21 paid auto loans and never late, great income and low debt ratio, high 600 & 741 credit scores experian and equafax. But apparently if you have a bk right at 2 yrs that's why they can't do loan. what?? So, can't file but every 7 years so I'm a better credit risk than almost everyone. Credit unions use to be personalized and they look at your whole situation, NOT THIS PLACE. as a 2x 100% disabled combat veteran this is a joke.

They lied to me when I was trying to open an account for my LLC and tricked me into opening up a…read morepersonal checking and savings account. They also issued my wife a predatory loan and lied to her about the terms of the loan.

I have had an account with TDECU for over 50 years - the same account with the same account number…read more Today I was informed that my account was closed because it has been inactive for more than 45 days. When trying to make a deposit this morning the teller was rude, when calling their call center to make inquiries, Renee was rude, when trying to discuss the situation with a supervisor, Cindy was rude. Oh - they will let me open another account, but I can't have my old account number. "It's Policy" I was told. It's so sad to see this previously respected organization reduce their scripted, shallow customer service to this level. By the way, they are supposed to be a nonprofit credit union, with customer dividends. Whatever happened to that? I guess they used those funds to buy naming rights at a football stadium. They just hide behind their nonprofit status for a competitive advantage. It's outrageous and I hope they are investigated. It's time for me to find a new bank.

TDECU's customer service is always more helpful to help with any of your account questions and any…read moretype of transaction you might need to handle. If the first person you get on the phone isn't in the right place, they know exactly where to transfer you to. Not to mention the security services you offer. I feel totally safe when I'm talking with a TDECU representative and I just can't thank you enough for the impeccable security measures you use for our safety. Thank you so much! Linda Peters

Diamond is the rudest person ever to talk to at a CU, horrible phone educate, hangs up on you mid…read morequestion and the worst representation of this CU. You need a better person to answer your phones.

Friendly service although busy takes care of your personal needs in a timely manner. Very welcoming…read moreatmosphere!

From the owner: Your TDECU Freeport Member Center located at 1701 North Brazosport Boulevard in Freeport, Texas…read moreoffers lobby and drive-thru banking with deposit-taking ATMs, coin-counting, wire transfers, and more. Our local team is here to provide the guidance and support you need to make the most of your money. TDECU is a not-for-profit financial cooperative with over $4.9 billion in assets and serving over 399,000 Members. With over 30 Member Centers across Texas and access to more than 55,000 surcharge-free ATMs, we make it easy to manage your money wherever you are. Learn more at tdecu.org or call (800) 839-1154. Equal Housing Lender. Insured by NCUA.

This was member service number. I made payment using my debit card friday to a bill, showed…read morepending all weekend even this morning. At 1115 I logged in to make sure it cleared, it literally just disappeared, when I called I was advised not to pay my bills on Friday through Monday because that is how there system works. Lol the supervisor advised not to worry about it that it will show up tomorrow. So it disappeared then their system will go back and pull it back our?

I am in the process of moving to Angleton. I recently opened up an account with TDECU . In order…read moreto get into the bank you have to give them your drivers license. I left one day without getting my license back. I called Janet Rivera to see if she could help me. She did not return my call. I called her again to expedite my checks and she did not return my call. I then made an appt with her and ask why she didn't return my call and she said she doesn't answer phone messages. She was too busy. I find that unacceptable. I then called the Mgr of the bank and she had her asst Jennifer Lares call me . She said that it was a teaching moment and would talk to Janet. I ask for a new point of contact and she said she would handle my account. A few weeks later I called Jennifer about a check I had written and left a message. She did not return my call. I emailed Jennifer and Janet and neither responded. It would have been better if either one would just say that all customers must go through their call center. I have used the call center twice now and both times left a message. My calls were returned about 4 hours later. I guess I must be old fashion to expect better customer service. Banks/credit unions are like service stations. There is one on every corner. The only difference between them is customer service. I would not recommend anyone to use TDECU.

It's been a nightmare! It's not worth it…read more It's understaffed. There online app is always forever glitching! Today the online banking app kept booting me off and asking for a password that is text to my phone. ITS INSANE! It's hard to reach customer service over the phone. Today I closed my business account, teen account and will be closing my checking and saving as soon as I set my direct deposit at my new bank. Also we never qualified for any loans at TDECU bank. Honestly Capital One Bank qualified us for credit cards and a car loan. Therefore we decided to switch over to Capital One Bank there online banking is way better.

The Maxine app is a joke. It never works right when I call it anyway it's ridiculous. There should…read morebe a real person talking to you. Nobody ever picks up. It's a stupid app.

So many fees. They won't take accountability for missing the day on file and will just charge more…read morefees.

Honestly awful. Last 4 experiences have been pathetic…read more 1. My client banks with tdecu, I took the check up there to cash it and they charged $10 to cash it, but of course they don't tell you that, they just do it and onto the next customer! Mind you, the check was less than $150! 2. Went to withdrawal money from inside the bank, it's in our account, we can clearly see it, but they didn't have enough cash to cover it, said they'd get some and call us when we could pick up, never called 3. Went to ATM to withdrawal $200, not enough money to cover withdrawal 4. Went to deposit checks, as we have done countless times. Lets me go through everything and insert the checks. Tells me that my checks can't be accepted even though they're brand new! Don't even get me started on the deposit windows. 1 teller running it and takes a minimum of 15-20 minutes for any transaction. Will be filing a formal complain with the main branch. Bay City needs a massive overhaul