Awesome staff and management. This location is well run by BM Anson. The spot feels welcoming and…read moreis spotlessly clean. I love the vibe and love visiting this location even it is not the closest one to my house.

Friendly staff and helpful! It's a small bank, no waiting lines. They were really patient to help…read moreyou setting up online banking account. Feel comfortable banking with them.

Great place and environment…read more Went early morning at 9am So I can cash and deposit my check Just got out right now'. The gentleman who helped me I told him simple. Cash and deposit my check please. And deposit this cash as well after The whole point was for me to get my full check. That why I went to the teller and not the machines. As I was leaving I check my receipt and noticed he just deposited the damn check and not cash it first. Now I have to wait till tmrw for the full amount and some bills are due today. Thanks to the guy who helped me for adding fees to my bills. Be professional and listen to what I say. I was pissed. I just told him to get his shit together. I didn't wait in line for 20 fucking minutes for him to deposit my stuff when I could've done the same thing in the machines!! He wasted my time. I have a house payment etc. I go to this bank always and everyone understands me, except for the guy today this morning. He's a young guy With a piercing. He was all spaced out. Wonder if he is high or something . Anyone who comes here be clear with him. He's not all there. Ruined my Friday Time to workout now

My Mom and I came to this BofA location to deposit a check and close an account yesterday…read more The line for seeing a bank teller to deposit check wasn't too bad. They had 3 tellers working. Our bank teller was not the friendliest just meh. Oh well, sometimes we just don't know who we're going to get on the other side. As long as the transaction gets done, that's what matters. Thanks lady. As for seeing a bank representative to close an account, we didn't have an appointment so we had to wait for the next opening. Luckily, the 2:30 PM appt didn't show so we got in. Wait was about 15 mins so it wasn't too bad. Thuy (bank rep) was friendly and nice. Her professionalism and knowledge shined through. Transaction was quick and smooth. She made our visit very comfortable. Thanks so much Thuy for your great service and time. We appreciate it. Great news... this location closes at 4:00 PM on Saturdays. We may be coming here more often now that their hours have returned back to normal. Yay! Thank you BofA!!

COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. Parking: The parking lot for this establishment is pretty massive. Lots of parking spots for you to choose from. This bank doesn't get busy, so finding parking shouldn't be hard. All of the spots are pretty wide, so you don't have to worry about your car being dinged. Establishment: This bank is very clean, neat, and tidy. They have a dope security system in place. Anyone trying to rob this place will have a fricken field day. They control who they let in and out of the bank. Staff: I had the pleasure of meeting Luis. He is very friendly, nice, knowledgeable, hardworking, helpful, and empathetic. I am a victim of identity theft. He helped me notarized some stuff that I needed to send to US Bank to prove that I was a victim of identity theft.

o2.16.2o24 Fast…read moreservice! I didn't come in here to do a good thing. I was closing my accounts. Sorry...:( But I must give them props. The teller who helped me was quick with no answer asked. As far as I remember, I always get questioned like, "Oh, why are you closing your account? We can offer so and so." I didn't need any of that. People do things for a reason. Maybe when the time is right, I might open an account with them again. They have double door security. When I was existing, I couldn't open the second door until the first door closed. I felt stuck. I think it's good to trap the robbers, if any. Please don't rob! It's illegal! I guess the only inconvenience is that it's not open on the weekends. I wonder if they're hiring. I only saw two tellers and one banker.

Bank Manager in the front assisting customers (Nelly) at this branch way more friendly and helpful…read morethan the one in Temple City. Haven't thad a bad experience yet at this location. Nelly was informative and helpful

I couldn't cash my actually B of A payroll check here!! What's the point of getting a b of an…read moreaccount and they don't honor checks !!?? I had to get it cashed at PLs check cashing

Gotta say... I see why they only have 3 stars. Came here to…read moreget some change for a company I work for. It's only a couple hundreds. I've done this plenty of times here for the same reason. I let the teller know what I was here for and lets me know that I need my ID and an account # for the business.... I just need change and i've been here plenty of times to do this without those needed... Let's me know he can do only $100 but then i'll need to go over to his coworkers for the others because that's all they can do without the business account # I go over to the teller next to him and once again asks me for the info. And then the two tellers start gossiping and talking and in Chinese then start to chuckle a little bit. Very unprofessional and it doesn't help all their tellers are literally all college kids. They treated me as if I wasn't a customer because I didn't have the business account #. But they didn't know that i've been personally banking with Chase for over 5 years and having an excellent relationship with them. Terrible.

This bank is large, clean and well organized. It's also well-staffed, which is not the way of my…read morelocal Chase branch. The parking lot is large but can get crowded. But really, no complaints. I was in and out in a few minutes.

Lots of parking spots. They are very good and nice and friendly to bank. They are very…read moreprofessional. They take their time to open an account, which are very good because no errors occur this way. Other banks are fast but have lots of mistakes. The place is well maintained and organized. Shall be back again.

I went to close the matured CD. As always I wanted a check for principal and cash for interest…read more The teller said no, only one check. She was the only teller said no. It was based on what rule? The manger told her to do as I said. She still insisted that she listened to manager not client. Why she did not ask her manager before she said no? She ignored the fact the manager listened to my reasonable request. The manager is always nice and reasonable not this female teller.

Update to my previous 1 Star review Bank of America is a…read morecomplete failure as a financial institution. I made an appointment online to see Andy Gu a Merrill investment advisor, I arrived early for my appointment and was told that Andy Gu is no longer working here!! WTF??? But this is what killed me this branch has one Merrill representative but there's 2 people ahead of me. I was asked to come back at 1pm, when I had an appointment at 11am. Okay I'll come back, I arrived back at 12:35pm and Anne saw me right away, well this is a first. Anne helped me with my needs so I was satisfied with Merrill Edge.

Beware if you are being helped by a young Asian woman teller name "K....a"…read more Please make sure she does your requests correctly & properly before finalizing it. I felt she deliberately spelled incorrectly what you've written clearly. I had bad experienced here but I really hope she will treat other loyal senior customers kindly & better.

I rarely go inside the bank unless I am picking up foreign currency for vacation. This bank is…read moreconveniently located on a busy street. The ATMs are always working and it's in a safe zone to pick up cash.

If you have a business stay away from this branch. The checking in procedure is horrible. Don't…read moreknow how to manage line and impossible just try to check in with your appt. While there a long line of people asking questions. And if ur checking late cause of it then they will give you shit like oh ur late on ur appointment. Wtf. Whoever is the manager need to get their shit straight instead of standing around not helping other customers. Horrible, don't come into this branch if you want service for basic banking.

I would like to thank Winnie for the outstanding service. They were patient, knowledgeable, and…read morewent above and beyond to help me. Their professionalism and kindness made my banking experience truly enjoyable. I really appreciate all their help

My experience today with East West Bank was disappointing! They really don't make it easy when it…read morecomes to closing an account. Maybe I should have been more forward and spoke up? Shame on them for their lack of professionalism. I was shocked by their level of incompetence. A lot of back and forth. There's always something else I needed to do. But why not just tell me while I was there already, instead of me making trips. Then all Of a sudden, the scanner doesn't work and telling me to go to another branch with a working scanner? Then telling me they don't notarize? What kind of bank doesn't provide notary services? Or they just didn't want to provide notary services to me because I'm not with their bank? Or because I am closing an account with them? How frustrating... They need to get it together. They need to be more organize. Moreover, they should have the most up-to-date forms!

EVERY TIME I try to raise the spending limit on my card they tell me my home bank has put a hold on…read moremy card. When i call my home bank, they have no idea what they are talking about and the card is free and clear. This is MY money and they make it impossible for me to access it.

My family and I have been a customer for an extremely long time. Since this bank use to be called…read moreCommerce Bank. I think the reason for the low stars is this bank caters to the older Asian demographics, in particular Chinese, so it helps if you speak Mandarin or Cantonese. But just be patient, speak slow, or ask for help and your transaction shouldn't be too difficult. Yuki has also been super helpful for me, as someone who's Cantonese isn't too good. So ask for Yuki if you do need someone to speak English.