1. OneMain Financial

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    Santa Maria, CA

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    Auto loan

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    10 months ago

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    California Star Insurance - Frederick Palm and Alex Palm, licensed agents

    California Star Insurance

    (2 reviews)

    I would not recommend working with Fredrick @ California Star Insurance in Santa Maria, one of the…read moreagents. He initially told me he would review both my auto and homeowners policies and asked me to send over my declarations pages, which I promptly did. After that, communication completely stopped. I sent three follow-up emails over the following week and never received a single response, acknowledgment, or update. Even a quick courtesy reply would have been appreciated. If someone is going to request personal insurance documents and offer to review coverage, there should be at minimum a basic level of professionalism and follow-through. Based on my experience, basic and professional decency needs to be considered when asking documents with sensitive and personal information.

    The best brokers in town! I just want to tell the world, It…read morefeels good when you can call your broker and ask questions like, why did my insurance go up? Their reply is let me check on that for you, and come back with a solution. This is the customer experience at California Star Insurance I have been using there services, for about five years now. From my experience they offer the best Insurance quotes from car insurance, renters or home owners insurance or multiple policies. I feel so Secure, knowing I'm insured with a multi insurance policy. I can't take any losses 2018 ... Don't just take my word call and once you get your insurance yelp me back

    Fidelity National Title Company

    Fidelity National Title Company

    (4 reviews)

    Rachel was the one that helped close escrow and she put in the wrong account number not by one…read morenumber but 3 and it took her all day to call and let me know about the mistake....horrible customer service and obvious lack of attention to detail...

    Not impressed. In fact, I am not really happy with how we were treated when we came into the…read moreoffice. As far as staying up on the emails, they did a good job. Almost everything was accurate on all the paperwork, although a family members name was spelled correctly on a page and on that same page a few lines down the same name spelled incorrectly. Attention to detail? I had sent an email to Jennifer Gutierrez our Escrow Officer asking if I could come in and sit down with her to review some documents and make sure they were filled out correctly. Saving us both time and money. She said it wasn't a problem and I showed up exactly when she told me to. Not sure what happened, but when I showed up, she said, what can I help you with? She acted as if I was wasting her time, and I felt like I had done something wrong. We were treated like an inconvenience when we came in for our final document signing, in fact they missed our appointment time by 45 minutes. They didn't say anything to us and no apologies. When my wife and I went in to sign documents, some paperwork got missed that they should have sent to me at least a month prior to when we were there. Then they told us if we didn't get it signed immediately it would delay our closing date. The person signing is in Los Angeles... Maybe it wouldn't have been an issue if they had provided it in a timely manner. Overall, not very customer friendly or efficient. If neither one of those things are important when it comes to something so important as Escrow, then I guess they are okay. (Yelp LA Challenge #59 of 100)

    OneMain Financial - installmentloans - Updated September 2026

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