Absolute teribble internet goes out all the time picture quality when it's a busy day is terrible and then they wanna try and charge u fees all the time for some dumb stuff I do not recommend read more

OneSource Communications - Internet Service Providers Near Me - Keller, Texas

I have to use this internet provider in my complex. I am constantly having router or modem issues and of course they always occur on the weekends. Last time 5 months ago a new router and modem were installed after a week. The router is out now and let's see how long it takes. The majority of the CSR are very polite and helpful but I pay to have internet, not to not have it go down most of the time for a few hours or a week. Looking for advice on Verizon Home Internet. read more

This is the worst cable company in the United States and when you get your deposit back, it can take up to 60 days for your deposit to be returned to you. They are a piece of shit of a company. runaway do not walk away they will lock you in. read more

if 0 stars were an option.... Took the day off for an install. No one showed up so I called 10 minutes before close of business. Customer service contacted the tech who said he was just going to shor show up the next morning. No call no heads up nothing. Absolutely unacceptable to me. So we agreed for a 6pm install. (Note: this is a pre wired apartment whose only choice in service is one source). Well here I am an hour after they were supposed to be here and no call nothing. read more

I'm sitting here on a Saturday watching college football. Which is my absolute favorite day and all the channels go out. This isn't the 1st time this has happened. Of course nobody is working at this company on a Saturday to help with my issue. This company is garbage!!! Get your internet from Verizon and stream your TV because this place isn't worth it. Worst cable company I have ever dealt with too. When you call your just another number to these people read more

The customer service representative, Jennifer, was friendly and helpful. However, the internet service is subpar at best. It is very inconsistent. Overall, great people, lousy service. read more

Average internet provider. Went out every once in a while, honestly didnt get the speeds I thought I would for one gig. They were recently bought out and proceeded to still bill me while the new provider was billing me. OneSource was not supposed to bill me. So thanks. I appreciate waiting 40min in a queue for customer service just to be told I have to wait 4-6 weeks for 89$ back of my typical 90$ bill. read more

The absolute worst internet company. Unreliable internet. Don't plan to work from home or use reliable internet with this company. The speed is extremely slow, you cannot use multiple devices at once. Their customer service is terrible. They are unfriendly and unhelpful, after a year of horrible service we are going to find another company to service our needs. read more

They have no office and after returning my equipment April 8 and moving they still send me bills having not resolved this. Horrible customer service. read more

I am so sick of internet not working! It goes out more than it should. Lots of us work from home, or have children. read more

The absolute worst! Our neighborhood in Fort Worth has no other option but their crappy service. ATT fiber and Spectrum are wiring the area now. They will lose ever single customer once done. NO ONE likes you! On top of that, their customer service is just horrible! read more

I had AT&T before - old copper lines, very slow signal, and outdated. Horrible customer support. Spectrum is also in in the area - again old copper lines, slow signal, and poor service. OneSource Communications ran FIBER OPTICS in Trophy Club recently. I had their new internet service installed as soon as I could. I now have 1G internet speed and it is TRUE 1G speed - no loss of signal or speed throughout the house. I have 22 connected devices and the speed is lightning fast! So I now have internet speed that is 20 times faster than the old AT&T crappy service. Connie was my sales person. She is top notch, friendly, and very knowledgeable. She helped me throughout the process and made sure I was satisfied from start to finish. They quickly ran the new service into my house (very unintrusive, thin bladed ditch in the yard). Chris was my yard install Team Lead, and Seth installed the service and modem in the house. Both top notch guys!! 5 Stars from me!! James R. read more

Jennifer was very helpful getting me a 3 year price lock. Thank You Joseph read more

I've had 1Source for many years under the 10Mbs plan. Always wanted higher speeds so when they added the 25Mbs service I immediately signed up. Big mistake. From the first day of this service I have had outages every single day. Some lasting for hours, but most 15 to 20 minutes. EVERY DAY. I cannot recommend this service and am going to switch to another ISP. In addition to the poor quality, my bill tripled. As I was writing this review, my service when down again. Had to wait to send it. read more

Terrible. And that doesn't even sum it up. The internet CONSTANTLY goes out. Ours has now been out for 3 days, we are told to unplug it, plug it back in, reset it, turn it on/off etc. Andddd NOTHING. Oh and what's even better is after all the crap they tell you to do in order to get the internet service you pay for monthly to work, is if it doesn't work after jumping through hoops they can come out and take a look at it but they will have to charge you a service FEE. Like come on?! This is YOUR company wifi router in my house that's not working due to poor connection and you're going to charge me for you to fix it? Awesome. Worst company ever, horrible connection, communication, and customer service. read more

We built a new home and needed to ensure fiber was laid before the driveway/landscaping/etc was completed. One Source has been VERY responsive to my requests and had someone out that day to ensure we were taken care of. Their exceptional customer service and 1 gig fiber internet sold me to use their service. Once again, One Source came through with exceptional customer service. The technician was new but he called his boss who came out and helped get our new home set up for internet service. John T was extremely knowledgeable and made sure our home was set up properly, even trouble-shooting some issues caused by the builder. Jeff G did an exceptional job as well. When I had my audio/visual specialists out to set up the TVs, they needed help and One Source was there once again to set things straight. read more

Customer service was very good Jenifer answered all questions been with one source little over a year no real problems

Horrible! We just got a new router and modem because we finally got fed up with the piece of crap they gave us 5 years ago and have been charging us $5 per month for. They slipped in that there is a $24.50 activation charge to "activate" our own equipment. THEN once we supposedly activated it, which they said would take effect in an hour, the modem number didn't get fully registered so we are without internet ALL weekend. Tech support can't do anything if it's not registered. All they can do is apologize. Thanks OneSource! Regardless of how you lower the bar, you consistently have trouble meeting that new low. read more

They overprice their cable speeds and keep the price the same for fiber speeds. Its 59.95 for 500mb on fiber and 59.95 for 150mb for cable. They also take partial owner ship in apartment complex's so they can monopolize their business to not allow competition with in the apartment industry. They offer poor customer service and are known to throttle speeds through the night time and have shut off the internet while I'm using it every night once a week. They are absolutely a terrible company. read more

We have had OneSource since 2017 and while service has not been perfect, I am an IT professional and I understand that wireless anything is not likely to be perfect. Out in rural wise county, there are several wireless providers avialable, but the topography at our specific property limits us to CenturyLink DSL or OneSource LTE. DSL by it's nature is slow for upload speed, but for a long time, it was ok. When I began needing to work from home more often, it was a slog. Installed OneSource 10mbps service in late 2017 and at least the upload rate supported the various conference calls I needed to be on from time to time. When the 25mbps service became available, it required an equipment upgrade as well. The technician who came out to do that also moved our antenna device way up higher on the roof for a better signal; the previous installation was at a minimum height. The new equipment on the tower side, however, had a weaker signal towards us, so we never got the full 25mbps, but 15-20 down and 3-5 up was typical, still perfectly usable for working from home. In seeking more speed, I have installed Starlink, which is a whole long story in itself. It is WAY faster (most of the time), but not as reliable, so I have kept OneSource as a backup and for certain nerdy networking reasons that are not 100% Starlink compatible. read more

OneSource Communications - OneSource antenna. You can barely see it's tower in the center, about 5 miles away, right near the sun. - Internet Service Providers Near Me - Keller, Texas

for the past 7 years I have been dealing with very bad internet service from One source communications. "VERY SLOW AND UNRELIABLE" "Don't leave us hanging - what else you got?" WOW this is what I see at the bottom of this review. VERY rude... and now it says. "You're rolling now - got any more to add?" Another very RUDE comment. It really shows there customer service is really bad and ignorant on how to treat customers. That comes across on the phone also when you are a customer and have an issue with your service. No help over the phone and they are not knowledgeable about how to fix anything. read more

We needed faster internet service than the cable provider was giving us. One source had recently installed fiber in our neighborhood. Gave them a try and can say the speed is as advertised and the service has been reliable. Also, the pricing was less for 1GB download speed than what I was previously paying for with cable and getting ~60MB download speed. I highly recommend looking into whether this makes sense for you. read more

I'm locked in where I have my service and its just shitty. I try to watch videos and I can only get 2-3 seconds to stream at a time. I had better internet than this in Afghanistan back in 2010. Not sure why were in 2018 and a person can't get what he pays for. Garbage local company with no hopes of improving their services anytime soon. Good luck if you have to have these guys provide you with cable. They're almost as bad as AT&T. Matter of fact, if AT&T and American Airlines got together and started a company, it would be this one. read more

Slow internet, frequent outages, super small company. This company has a very outdated way of doing business, nothing can be completed online, and isn't accessible outside of business hours, even to report an outage. Luckily you can report outages during business hours, after a relaxing 2 hour hold time on their antique phone system. read more

I have trying to call for a week and message saying they are closed! Can't pay my bill so they shut off service! Always great when you are in middle of pandemic!! read more

TO THE GUY BLAMING THE "CABLING" issues to the apartment complexes: ONE SOURCE OWNS THE CABLING!!!! ALL OF IT TO THE ONT (Optical Network Termination) ON PREMISES. I am amazed that anyone has given them anything more than a single star. If less was a possibility, I would go that route. I have been with them over a year now, close to two. Service is horrid. I can say that it is mostly up but they have frequent problems. Latency during peak lags out just about everything from work VPN, to ABR video from Netflix, Hulu, HBOGo, DirectTVNOW, I guess they feel that people can tolerate hitting refresh. I guess if I was the owner I would be pretty proud about how I consistently make money on chumps who are forced to take my service. IF PEOPLE HAD AN OPTION, YOU WOULD BE OUT OF BUSINESS. I AM AMAZED there are 5 star responses. PROs: - On a positive note, their employees are very pleasant. I have talked to a bunch for various reasons, and they were all pleasant. Not knowledgeable, but pleasant nonetheless - When I bothered with their video service they were very accommodating with equipment and equipment failures. CONs: TOO BAD THEY WORK FOR A COMPANY WHO PROVIDES HORRIBLE SERVICE. ONE SOURCE HAS A CAPTIVE AUDIENCE!! MY ONLY ALTERNATIVE IS SATELLITE INTERNET?! ATT is not allowed here, Verizon is not allowed here, Charter is now allowed here. - they make their money by locking in whole apartment complexes through contract. If you are going to rent an apartment, and care about your internet, think twice about going with an apartment complex that has ONE SOURCE COMMUNICATIONS. It truly is ONE SOURCE, you cant get any other one because of their contract. I CANNOT BELIEVE THAT STATE AND LOCAL LEGISLATION ALLOW THIS! - service is horrible. Functional, generally, but for the most part suffers from latency and timeout issues at usual hours. SERVICE IS SO POOR I HAVE TO WORK OUT OF STARBUCKS!!!!! Have an IP video service...keep the remote in hand, refresh is a usual activity when you watch HULU, Netflix, DirecTVNOW, SLING, Amazon Prime, VUDU, DISNEY channels, You name it...if its IP based be prepared to be annoyed. ON a slightly positive note, Voice over IP seems to actually work ok, as long as its the middle of the day and no one is watching any IP video service, - During the day, they do maintenance on site, and frequently service goes down for a few mins every day. - they have the audacity to force me to troubleshoot my PC networking AFTER I have tried to get a DHCP response from multiple devices. In that time, they generally can get someone to fix something behind the scene. IF MY MACHINE CAN GET A DHCP ADDRESS FROM MY ROUTER VIA A CABLE, and I USE THAT CABLE TO CONNECT MY PC TO YOUR ONT IT IS NOT MY SEVERAL PCs!!! - Their DNS is so poor you have to use Google for DNS. I actually think they put it as primary in DHCP response because they are so horrible. - No IPv6, come on now.How long ago was IPv6 day or IPv6 launch? read more

I had One source for over 10 years and during that time I was constantly having connection and speed issues with my Internet. There was constant calls complaining and many technicians that tried to fix the issues, but nothing ever came from it. At one point they told me it was my router and that I didn't have enough bandwidth, so I went out and purchased a NightHawk R8500 with 802, two 2.4, and two 5.0 bands that were capable of handling almost anything. I still had the same issues. Then just this year they finally updated their equipment and almost immediately my Internet continued to have the same issues. Only after they updated my equipment, they promised faster speeds with better connections at almost twice the previous cost . Unfortunately the Internet was still slow and connections were never constant. I finally had their service disconnected and went with another provider, after so many years of being a faithful customer. Then they sent me a bill for the upgraded service which was never what they promised. I have tried to get some type of resolution to this and they won't talk to me about it. I have left messages and no one has followed up with me. They never had to want for payment because I allowed them to debit my account for payment, but the service was so bad I really don't know why it took me so long to change. I guess I hoped it would get better. I DO NOT recommend this company to anyone. Guess they don't care though looking at all the negative comments. Also, I live in a home not an apartment so the one good comment isn't necessarily true. And on a side note the techs that came out, had no idea what was causing the issues, but did acknowledge there were issues. read more

Service drops more than any other provider I've ever had. Been on the phone calling or on hold for over 3 hours trying to get their 24/7 support line to figure out why service is down AGAIN. I work from home and this is effecting my livelihood! I have no other choice for a provider at the moment for the area I am in but that shouldn't be taken advantage of by this company. Employ competent support agents and if you have a damn 24/7 support line it better have staff. If you have a choice between One source or somewhere else, go elsewhere, even if it cost more at the other option. read more

The absolute worst! Our neighborhood in Fort Worth has no other option but their crappy service. ATT fiber and Spectrum are wiring the area now. They will lose ever single customer once done. NO ONE likes you! On top of that, their customer service is just horrible. read more

Any corporate officers for this company have a vip section reserved for them in hell. Terrible service. Internet goes down multiple times a day at intermittent times. Horrible service is coupled with outrageous pricing. Unfortunately, the area I live in is controlled by the legal monopoly this company is allowed to have on my area. I enjoy the area I live in, but with internet becoming more of a utility in our day to day lives, I'm seriously considering in relocating. I can't conduct online business with spotty service like this. read more

Just called to turn my internet on at my new apartment. I have bad credit so OneSource wants to charge me $212 for a deposit. And they even told me I needed to get my own router because theirs wasn't good enough to support their highest speed internet. What do you have to lose, OneSource? I wouldn't even be using your router. I hate you already. Unfortunately, you're all that my community offers. read more

Absolutely awful service. Pay for a 500 mb/s connection but can't even hit 80 with WiFi. Hours are garbage too. I was sad to get rid of spectrum because One source owns the rights to my apartment and I have no other option. If you do have a choice do not pick this company because you would be better off using the McDonald's WiFi three blocks away. read more

Awesome service. Much improved since they started adding fiber offerings.

Let me begin by saying I wish I could give them a zero rating!! We have had trouble since the beginning. The cable seems to have problems every couple of days......signal trouble, sound trouble, etc. ......and we have not had on demand since day 1!! They "tried" to fix it but ended up blaming it on the apartment complex......really!!! They said it was the apartment's responsibility to check their wires. The complex doesn't have anything to do with the cable wires! The internet leaves a lot to be desired! I would change but we are locked in because the apartment complex we live in. Now they are raising prices!! They have a lot of nerve considering the service they provide! If you have a choice, DO NOT choose this company!!!!! read more

Probably the worst internet possible. Multiple disconnects throughout the day and night along with latency spikes.

Absolutely the WORST Internet Service Provider on the planet!!!!!!!!!!!!!!!!!!!!!. The best part of my experience with them was when I asked the customer service department about increasing my internet speed to which she responded, and I QUOTE, "Ain't no mo room on the tower". She said it so funny so I had her say it again. Can't give it 0 stars so I have to give it 1 but know that my True rating is a -10 people. read more

Very poor internet service, barely 4mbps, costly compared to better and faster providers.

Do not get regular outages anymore. Quick to react to service problems. Have been with One Source for a long time and while they had issues in the past, they always made it right. read more

I am having a problem with my tv service last 24 hours in Keller. The DVR part is not working. I've tried resetting it by unplugging, replugging, etc. but nothing works. the tv and cable is working but not the DVR. I tried to call them, but they said their phone had been disconnected. I checked the number on their website and I had the right number. Tried it several times and got the same message. I need someone to contact me. Anne McCulley read more

Subpar overpriced internet, 24/7 tech support but not 24/7 customer support and only reachable (maybe) during business hours. It sucks that they are my only option at my complex. I think they take the cake as the worst in the area. read more