Now that Michael is no longer working there.service from Onguard is almost nonexistent. The guy named Art is ZERO help. I'm now on my own. As soon as I posted this review, Art called me right away and tried to help me and asked me to remove this review. I told him that I would modify it if his customer service improved. He then transferred me to his boss. I spoke to Aman who demanded that I remove this review or he would call Safeco to end my policy. Not only is this guy irrational, he is also extremely rude and merciless. Some people are not helpful but they're still casual and conversational. With Aman he is everything I cannot do a business with. read more

Let me say thank you so much for your help! I had a hiccup and called Juan, who I have dealt with from the beginning of my policy 3-4 years ago. I was so worried they couldn't fix it. But, he did his magic and fixed my autopay issue and i am a happy customer yet again! He went above and beyond! I cannot thank you enough! Thank you so much for helping me and going out of your way to keep a happy customer after all these years. Highly recommend. Thank you again so very much!!! I will continue to praise your work with any referrals I send your way! Thank you. read more

I've used this agency for quite some time. They really take care of everything and help you find the best rates. I highly recommend them.

As a long time Allstate customer, I was a bit upset that my premiums kept climbing each year despite no claims, accidents or traffic tickets. I decided to get a few quotes and requested one from OnGuard, which was a referral from a mutual friend. Was pleasantly surprised by the quote as I ended up getting higher coverage at a lower cost. Everything was explained very clearly and paperwork was a breeze. My contact was Mike and would recommend getting a quote! I'm kicking myself that I didn't shop around sooner. Live and learn! read more

I was shopping for new car insurance. Juan was very helpful and professional. He helped me with a affordable quote. read more

Michael is awesome, always pickup calls when I need him and always looking for best rates for me. I'm with him for 6 years now and counting. Extremely happy with the service and expertise read more

I was so impressed by the great customer service I received from Veronica Diance this morning. I should have written before, as she is always sweet, kind, funny, and jumps to take care of my family's Auto, Home, & Umbrella insurance needs, and when I have to bring up problems, she's like Vanilla Ice! "If there was a problem yo I'll solve it...": * https://getyarn.io/yarn-clip/e79fc83f-8d6c-434f-9657-d47661f36e0e read more

I cannot say enough wonderful things about Juan, he went above and beyond for my company. Juan was so incredibly responsive, thorough and even my cheerleader at times. Trying to get done what we needed to get done was no easy task, but Juan did not back down, he did not shy away from the hard work. I obtained many estimates from many different companies, Juan's wasn't the most expensive or the cheapest. His customer service was so outstanding, he left me no choice but to go with a company that would advocate fore me, answer my calls, and who did it all with a great attitude. I could not have asked for a better experience. Juan is a true asset to OnGuard, they are lucky to have him. read more

I do not delete reviews, I only update them. I appreciate the fact that the manager, Juan Flores, reached out to me through call, text and email regarding my poor experience with one of his agents. He reiterated that it was misinterpretation that's why Nancy's message come across as cold and insensitive. I would say, if Nancy really cared to make ammends, she should have made a follow up email or called me directly. But not a single apology from her (the only email I received from her the next day is another generic insurance email sent to prospects). I work in a field dealing with people all the time so I know a thing or two about customer service. I work very long hours and do not get to go home until past midnight, I believe as a potential customer, I should communicate and be accomodated to the type of communication I prefer. Regardless if it is personal, p hone call or email, you only get one chance to make a good impression to your customers and respect has to be reflected on every encounter. This is business. If you will ask for apology on your employee's behalf but subtly blame the other person for their own perception towards how your company conducts business, I think you should spend more time and resources training your agents about good customer service instead. read more

See all

On November 13, I called to let them know I would be canceling my policy as they kept increasing my insurance rate after I had been with them for over 7 yrs. the guy that I spoke with after he a spoke with my daughter that he could get us better rate, which he couldn't. After he realized that we were getting a great rate he stated he would cancel our policy effect that day. One week later I called National General to see if he had in fact cancel and of course he hadn't, because of this my back account went overdraft, I called on guard to complain to the manager. He didn't care at all , and basically put it on me. Please do your self a favor and get insurance from State Farm, great prices and quality insurance, and affordable! read more

Veronica has been my agent ever since my previous left Ongaurd insurance. She has always made the experience extremely convenient since I've been with her and since being a new mom I NEEDED that. If there is any agent I'd recommend, it's absolutely her. She is so sincere and patient .. someone needs to promote the gal. ASAP read more

I seriously cannot put into words how incredibly relieved I am having not only found OnGuard, but was lucky enough to be randomly contacted by Artin. It was by pure chance that I even came across OnGuard, but BOY am I beyond glad that I did. Very shortly after I submitted a Quote Request, Artin contacted me (via email, phone, & text--lol this is what I call PERSISTENT!). As soon as I spoke w/him, I instantly felt comfortable & could immediately tell that I was going to be in good hands. He made the entire process extremely efficient, smooth, and professional. I was on edge to begin with, considering the sensitive nature of what I needed, but Artin made me feel the complete opposite of what I was (needlessly) afraid of/nervous about. After a quick 15-20 minutes, he gave me the great news that he was able to both get me an AMAZING price & that I had been approved. Everything was wrapped up incredibly fast, and before I knew it, I was good to go, with all the paperwork/documents that I was going to later need, in my hands by the time I hung up the phone. I really cannot recommend OnGuard enough, and not only that, but if you need any kind of insurance policy, especially ones that may be particularly sensitive to you, I highly recommend requesting Artin. He was so helpful, so un-judgmental, and just an all around likeable & easygoing person to deal with. I'm very satisfied with my experience, especially knowing that I entered into a contract with a company that clearly knows what it's doing and that I can really tell sincerely cares about its customers. I can confidently say that I made the right decision having gone with OnGuard. P.S. This fact alone scores OnGuard many points: OnGuard is unique in that it's contracted w/many different insurance providers so it truly can provide you with the best price available. read more

Working with Artin @onguard has been a delight. He is attentive, knowledgeable, and friendly. I know it's not Statefarm but working with Artin is like having a good neighbor :) read more

Henry was extremely helpful and also flexible to fit my specific needs and budget perfectly. Honestly I do my best to AVOID ever actually TALKING to someone because I am almost ALWAYS left feeling frustrated and unassisted. This was NOT the case at all with Henry. He helped me get exactly what I needed and even having an extra ticket I completely forgot about didn't adversely impact my rate! I had my proof of insurance with in minutes of our conversation and even got a follow up call from Henry which made me feel like a valued customer instead of just another number in a database. I highly recommend Henry for all your insurance needs! Thank you Henry! read more

Rarely do I give out 5-star reviews, however it's most merited in this case. Note: This review is meant for Michael Nassif, insurance agent at OnGuard Insurance in Burbank. Here is why he deserves a stellar review: I received several calls from insurance companies this morning; all of them (with the exception of Michael at OnGuard) used hard-sell tactics trying to scare and push me into purchasing a policy. For those of us who have made mistakes like being convicted of a DUI (or two) and need to buy an SR-22 policy as a result, the last thing we need or want is to deal with greedy insurance agents who lack both empathy and patience. But, you won't get that here. It's really refreshing, actually. I have a strong personality and ask a lot of questions, but he took it in stride. Michael was kind and patient and took his time. . . Although it's still just a business doing what business do; they appear to operate with a rare level of respect and humility. Kudos to y'all. Thank you, Michael. I look forward to purchasing more insurance from you once I find my next vehicle. At least now I can get my license and act like a grown-up again (sort of). . . read more

I have found Henry to be an exceptional agent,that understands the business, is mindful of your specific needs and matches a policy with that need. He always answers emails/phone calls promptly. Always happy to deal with, excellent customer service . Friendly staff , happy customer here :) read more

Great Service Wasn't expecting a call back on the same day considering the time I requested the Quote Got a call within 5-10 minutes w multiple options & explanations of the Options My Caller (Michael) did an excellent job explaining everything perfectly & made it easy as can be to get everything done & finished same day read more

Veronica from OnGuard insurance provided me with exceptional customer service today! Let's just say she made my day. Thanks Veronica!

Nancy Olney who works for Onguard Auto insurance is a very nice and patience agent. She has helped me considerably to give me the lowest rate possible.. read more

A humbling experience, as far as searching for car insurance goes, stress free and expedited quickly. I was doing it all online, so I had to call and speak to Michael myself to believe it! The rate was low and the info was thoroughly explained, I couldn't ask for a happier experience, am I actually dealing with an insurance company? I sure am, and you should too! Shout out to Michael @onguardinsurance for the great customer service. You're an example of why there are loyal customers to good business. read more

Great service and Amazon endurance.They know why they are doing and will find you the best insurance. Thanks read more

I Never yelped before ....til now. Enrique is why I'm still at on guard and why I went through the the yelp sign up process. Enrique makes my life easier because of his professionalism and trustworthiness. He is an asset to have personally assist and help make an often difficult process ...easy. His company needs to know and acknowledge his good work. He's def a guy I would want on my business team...and glad I have him for my agent. Thanks for your help Enrique! Bobby read more

Mike is the man! Super professional and fast. Got me quotes that best my old rates by miles and answered all the questions I had patiently. He changed my whole insurance shopping experience. Where has he been my whole life? If you haven't met Mike, you don't know what you are missing read more

I have been Ongurad for over a year now and the reason is Michael Nassif. A one call decree is all you need in this unconscious globe. An agent who can be acquainted with your tone and serenely address your issues before you could realize. His Knowledge about the services and products endorsed by onguard is admirable. Easy to communicate, gracious and a problem solver. He is an asset to your company. I highly recommend Mike to any prospect who is looking for any kind of insurance needs. read more

I've used this insurance company for my auto insurance for many years. I was so impressed by the great customer service I recently received from Veronica Diance I'm writing this. She went beyond and above to make sure I understood and followed up to reassure me that my policy is in good standing. read more

Worst customer service ever. We were on vacation and our payment was a few days late. They asked us to fill out a form to indicate we were not in an accident, which we promptly returned in certified mail. Upon receiving this they claimed they not only did not receive it, but they had no idea who sent it (despite the fact we have his full name and works there), were extremely rude to us, and then asked for several hundred dollars more per month to reinstate our insurance. Progressive indicated to us that this is not typical behavior or acceptable, and suggested that we go directly to them instead of a reseller and has beaten their rate to help us out. Avoid this place. They aren't going to be that small business you hope for that will actually help you through tricky times, quote the opposite unfortunately. read more

Veronica was very helpful in assisting me with making changes and updating my policy. She was very professional and attentive whenever I reached out too her. Thank you read more

I went this place during the national holiday and Nancy Mendez assisted me. She is always super-swift and a professional person with the excellent heart and she has been my agent for the almost 3 years. An excellent insurance agent should be always considerate towards their clients and always help them with the utmost respect. Nancy Mendez is definitely a total package and she is the person to see whenever you have any inquiries about an insurance. There might be bad insurance agents in this town - but you can always rely on Nancy Mendez and she will take care of everything! read more

I worked with Grant Pinto, and he called nonstop because I didn't immediately sign with them, which makes me feel uneasy about having given him my personal information!! There are other reviews that mention the same thing, as well as falsely charging people's card and receiving tons of spam emails after giving them your email. If there weren't to be other reviews that are good I would have felt that this was a fraudulent company! Either way I am sketched out and think they should be investigated!! I contacted the FTC and credit bureaus to protect my social because that's how unsure I am about them!! Dont give them your info IMO!! Go through another company! read more

Onguard insurance is a dam good insurance company. My insurance guy is the coolest he works with u and keeps u fully up to date on what's going and what he's doing. So I say go Onguard when it comes to car insurance read more

I wanted to give Juan Flores a big shout out! Awesome agent who is very knowledgeable about all things insurance. Everytime auto insurance comes up I don't hesitate to refer them to Juan! He's the man! read more

I worked with them to get a non-owners insurance policy, and my request was handled by Nancy. She selected the wrong policy and my credit card got charged, which hasn't been refunded back even after multiple calls. Second time, she selected the wrong policy dates and blamed me for calling her multiple times for the mistake. That is also not yet corrected, even after I followed up multiple times with them. They are making me pay for their mistakes, which is absolutely horrible. I would not recommend On Guard to anyone! Edit - After multiple follow-ups, Juan, who was the manager, took up my case and the excess amount was refunded back to my card. That's why, I'm changing my rating from 1 to 3 stars. However, I ended up wasting hours on getting a small insurance policy. read more

Let me tell you about the most painless and enjoyable experience I've ever had getting insurance. Henry greeted me with a smile and enthusiasm the second I walked into his office and immediately made me feel at ease with his comforting demeanor. Not only did he have an answer to EVERY SINGLE ONE of my questions, but he also had no problem confidently staying within my budget. I've already referred 2 of my friends to Henry and they had the exact same things to say. I'll never visit anyone else for insurance. Do yourself a favor and GO TO HENRY!!! read more

These guys are awesome. I was able to get my insurance without my license. And register my car and everything afterwards. Not many companies offer insurance to people without license. I was really happy to get my coverage because I needed practice driving and I was able to do that and pass my test. Special shoutout to Henry! You're awesome dude!! read more

Nancy has always been a great help, very pleasant when you talk to her, very helpful & works in a timely manner. Thanks Nancy! Keep up the good work. read more

Bill is the best! I was trying to purchase a scooter and my bank needed insurance information which I didn't have. I looked online and started filling out forms for free quotes and he was the first to call back. Bill was super friendly and accommodating to rush my insurance. I was good to go and fully insured with paperwork in about 30 min and the rate was significantly lower than expected. Bill hooked me up for sure and so glad to have worked with him! I've never dealt with my insurance being so easy and convenient :) read more

I was referred by a friend to contact OnGuard for insurance needs and thought I'd give it a shot. I absolutely hate the usual sales pitch I tend to receive from agents, but the agent I spoke with (Henry) was very easy going and knowledgeable about insurance coverages/plans. I don't know much about insurance, policy limits, etc., but he was very patient with explanations. I would definitely recommend him for any insurance services! read more

There's a ton of rip off insurance companies out there with crazy high rates! Henry gave me quotes on some fair and good rates. It's easy to get coverage, the plans are affordable and his customer service was fantastic as well. read more

This place was awesome! And a special thank you to Henry Co! He was great! I wansnt happy with my previous insurance company and he was able to get me better coverage for less despite my less than stellar driving record. So thank you again Henry for all your help! I'm very pleased with OnGuard so far and if you're shopping around for a new insurance company don't hesitate to give them a call and ask for Henry Co! read more

I was referred to this agency by a good friend of mine and Henry was an absolute delight. My mom and I needed auto insurance and were looking for the best rates and the quote he delivered was the most competitive out of all the carriers we approached. Thank you so much Henry for our cost savings and for getting us such a great deal. We'll definitely be sticking around here. read more