So the people at lizzys are really truly and genuinely so very nice and the store is always so…read moreclean and shiny the displays catch the eyes and make you want to look, but when it comes to selling scrap gold and silver it's a complete rip off 5.8 g is $314.?? Rightand7.4 g of sterling silver is like25 bucks so that scrap wise is is $340 bucks round bout and if my friend hadn't had to have gas for us to get home I wouldn't have done it i would have sent it in and gotten 90 % instead they gave me $125 which yes everyone needs to make their buck id have been happy with 75 % and most places give u that they didn't even give me 50% so your welcome for ripping me off again to bad my friend needed gas and it was urgent sad for me but guess that's w/e my loss thier gain for sure I just thought people should know how for such nice people they will rip you off like any scandalous scammed out there they just smile and make u feel safe while robbing u

This is not good when you take a ring in that was just appraised by Bellevues best licensed…read moregemologist, at 40,000$ and she said she'd buy for 4 ,000$. Yah I bet she would. Horrible customer service. Nice try

I took my engagement ring and two wedding bands in to be sized and soldered together. The customer…read moreservice was excellent and the rings turned out perfect. The price was very fair, especially for the level of craftsmanship. The turn around time was less than two weeks. I definitely recommend this small locally owned business for any of your jewelry needs. I will be back to browse through their nice selection of jewelry too.

Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.

I went into Aboud jewelry to sell my mom's gold. The stamps on the jewelry were too small for me to…read moresee. The owner looked at everything and tested it. After, he offered me 8k. I said that seemed low. He told me most of everything was 10k. I said that I wanted to go to other places to compare prices. He suddenly went up to 11k and started pressuring me to take the offer and said if I leaved, his price would go down. He started saying "do you want a check?". I felt very uncomfortable and left. I went directly to Seattle Gold. They tested everything and said almost all of it was 14k and even 18k. They gave me 12k. This owner is a conman. He thought he could get away with 8k on jewelry that was worth 12k. BEWARE!!!!

Never coming back. This shop has lots of beautiful jewelry, although the prices are overinflated. I…read morelooked at a pair of .25 carat garnet studs and the gentleman wanted $550. I said I couldn't go over $175 so we probably wouldnt find a compromise...but then he said "sold." I was surprised: those tiny garnets were priced ridiculously high, but he suddenly accepted about 30% of that price. I told him I needed to go get the cash, and that really seemed to piss him off. (Who doesnt like being paid in cash?) He scolded me like a kid and told me not to make an offer if I couldn't buy it right then and there. I explained to him that it would take 20 minutes to get the cash and I would be right back, and he said OK, but he was completely rude from then on and didn't try to hide it. If I'm buying jewelry, I don't like buying from people like this guy. Its an investment and there should be trust, which is why its nice to build a good relationship with your seller. I got the cash and returned to the store -- looking for my earrings. But they were GONE! He had packed them up in a box to move somewhere, even though they don't close for another three hours, and even though he KNEW I was coming back for THOSE earrings. I had even specifically confirmed that he would give them to me for that price when I returned. Nope! Wouldn't even let me buy them. That was the only display box that he packed up. There's more. His wife is very nice, but as she showed me a necklace, he scolded me as if I were stealing. I said thanks and got the heck out. Bad vibes, bad customer service. Bottom line, I'm never coming back here. I buy jewelry from people I trust to be transparent, respectful, and who don't force a decision in 30 seconds or less. It's one thing if you're not really buying anything, but I was there to buy. If you're buying pawned jewelry, you need time to examine it, otherwise you'll probably end up spending too much on a synthetic gem. If you're looking for a wonderful, FRIENDLY jewelry pawn shop with equally high-end merchandise at better prices, run by a VERY nice family, go to Onix Jewelry instead. In fact, I went there after I left Aboud Jewelry and bought 18k gold studs with natural blue sapphire....for $100!!! Tony at Onix is always happy to negotiate. Also, it's 2 minutes away from Aboud Jewelry. Spend your money there and get more value and nicer service.

Thank you Richard for your honest assessment of our rings. We appreciate your experienced…read moreinformation and feel that you provide excellent service. Whenever we need assistance with jewelry in the future, we will return for your help. Best, Michael and David

Richard is an amazing jeweler, he is a man who truly loves what he does and unlike most sales…read morepeople who work behind a counter, Rich is the actual artist who makes the pieces / he designed my engagement ring and it was just what perfect / we sat down and looks at the library of designs and came up with a solid design quickly Would recommend to anyone Price was very reasonable considering it was hand made and not a cookie cutter design from the big chains who we won't mention Five star /

Excellent Customer Service from Jackie and. Came in today to have several pair of my stud earrings…read morechecked out and cleaned. I had previously purchased the earrings from Zales however, the insides of the studs were turning black. Upon. Walking in my husband and I were immediately greated and treated very nice. When I showed my earrings to she said this type of discoloring to the earrings should happen. She inspected them and cleaned them but the discoloring did not go away. Both lately explained this was not fair to me and that they needed to also it it. Jackie offered an exchange for a better pair which I purchased at a better deal and larger upgrade plus paid difference for the earrings I returned.

The two employees working in the store right now are the reason for this review. An older guy w/…read moregray hair and a lady with med length dark hair. She's about 45 or so... They were such jerks! Completely rude for no reason... I've purchased 1000's of $$ of stuff from here and I'm LOADED SO THAT WAS JUST THE BEGINNING. I was coming to pick up a ring I had sized. They first Forgot to send it in Sunil it taken two extra months until I call and they finally send it in. Today, I get there at 9:01. They know it takes me over an hour to get there and they basically laughed in my face. All I had to do was pick up the ring I've already paid for and have been waiting months. I do you like one of the employees there which is why I continue to do business with them but she wasn't working tonight. Last night she accidentally text eight instead of nine for a closing time so I turned around and went back home for no reason. So today, on my way up, I get caught in the middle of a big accident that took me forever to get around. When I finally get up there and hour and 23 minutes later they can't just give me the ring I've already paid for? I am now demanding that they overnight ship to the hotel I'll be in tomorrow in California. Along with the other two rings. If they make this right I'll remove my comment but if not I'm going to post my feelings on every single site I can find. It's too bad the nice lady has these two in her store when she's off.

Asa completely refurbished an old wristwatch that I had including sourcing some needed parts. I'm…read morevery happy with the results. The watch looks amazing and works good as new. I communicated with Asa via email and he shipped a special case that I returned with the watch. I'm sending another old family watch and pocket watch for Asa to look at and refurbish. Great value, great service, and amazing communication.

I've been here twice already since discovering this place! Both times Asa helped me with a couple…read moreof things I needed to have done on my watches. One was to have a bezel reattached, and the second was a seconds hand swap. Both of them were vintage pieces, so I didn't just want to take them to any average place to have them worked on. Very professional work, friendly attitude, and attention to detail! Absolutely recommended!

The customer service at this jeweler is very good. The prices were a little more than the other…read morejeweler I visited, but overall it was a good experience.

Medina Jewelers did a fabulous job enlarging my 40 y/o custom 18kt gold wedding band. They were…read moreable to keep the integrity of the curves on the back of the ring. I highly recommend!

I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam at Arc Watch Works is an absolute legend. I wanted to modify my Casio Duro and called just…read moreabout every place from Seattle to Lynwood, they were the only ones to take on the job. The parts I supplied were not perfect and Sam was able to modify them so I could end up with my desired end goal. Removing the bezel from the duro is notoriously difficult, and some say impossible without damage to the watch but he was able to complete it (old bezel was bent but that's expected). Very happy to recommend their workshop but please call ahead to see if they are willing to accept the request.