Let me take you back because this right here might've been one of the coolest, most unexpected nights of my life. So I roll up to Onsen Hourly Hot Tub & Sauna Rentals like a man who's got it all figured out swimsuit on, towel in hand, probably standing there like I'm about to give a safety briefing. I open that door... and instantly realize I am wildly overdressed for the occasion. Steam hanging in the air, candles flickering like we're in some low-budget romance film, and not a single person concerned with formalities. Just laughter, music, and that free-spirited, slightly janky charm of 30 years ago when nobody cared if things matched they just cared if it felt right. And those girls? Oh, they clocked me immediately. You could see it in their faces half amusement, half "we're about to fix this situation." There's some playful teasing, a little splashing, and next thing you know, I'm being coaxed into the tub like it's some kind of initiation ritual. I'm pretending to resist, holding onto what little dignity I had left, but let's be honest that ship had already sailed the second I walked in dressed like a lifeguard at a party that clearly didn't need one. Before long, it turns into full-blown chaos in the best way. People laughing, trying to pull me into the water, glow sticks getting tossed in like we accidentally invented a neon hot tub rave, candles lining the edges, and yeah someone passes around a little herb like it's part of the ceremony. It wasn't fancy, it wasn't polished heck, it was a little rough around the edges but that's what made it perfect. It felt real. Like one of those nights you couldn't plan if you tried. And somewhere in all that between the laughter, the steam, and me finally giving in and joining the madness I remember thinking, this right here is something I'm never gonna forget. Not because it was wild, but because it was genuine. Pure, unfiltered fun with zero pretense. What blows my mind is coming back all these years later... and realizing you can still tap into that same energy. Maybe you're a little older, maybe a little wiser (debatable), but the spirit of the place is still there. The hot water, the open air, the freedom to unwind your own way responsibly, of course but still with that same spark that made it special in the first place. Some places change. Some places lose their magic. This one? Still got it. read more

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My sisters and I came here for a bachelorette night, and it was really fun. The hot tubs are old but clean and each hot tub room also has a cold shower and a mister in case you get too hot! The staff was super nice and overall it was just a fun place to have the bachelorette party! read more

We've been to Onsen a couple of times before and had good experiences, so I booked again as a birthday present for a friend. Unfortunately, this time wasn't as enjoyable. The hot tub looked rusty in spots and stained and the jets only worked on the right side except for one weak jet on the left. When we let the front desk know, they just said, "we'll look into it tomorrow," and thanked us for telling them. I thought they'd at least apologize for the sub optimal condition or maybe offer a discount on a future visit, but no. read more

Onsen Hot Tub & Sauna Rentals - Hot Tub & Pool Near Me - Eugene, Oregon

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Dirty and Loud It was extremely loud. I asked staff multiple times to turn down their 1980s rock music but they kept saying I wouldn't hear it in the room, wouldn't hear it over the water jets, and they said they couldn't turn it down. Even in a private room with the door closed, it doesn't help because of the open-air ceiling. Even with water jets on and earplugs, I could still hear their music. It was a busy evening. I suspect they played music this loud to mask the people having sex in their hot tub next to us. A clear health violation. It would have been better to address that problem to prevent that rather than try to cover it up. Because the person I originally went with wanted to go back to an onsen, I wanted to see if there was a way to avoid this experience if I returned. I called staff, left messages, asked questions about this experience and asked to speak with the manager. Because I left messages and emailed and never was contacted by the owner/manager, I can see they have bad customer experience. I was really disgusted by the experience. I will never go back. I reported them to the Oregon Health authority for pools. Oregon Health Authority (OHA): You can contact them at pool.safety@oha.oregon.gov or 971-673-0440. read more

We love Onsen! So relaxing and great staff. The spa area is always clean when we arrive and the rates are very reasonable. We always look forward to a visit. read more

My experience was great and a true relaxing soak. I'll be back! I enjoyed the open roof. It did get toasty but hey that's why they call it a hot tube. It was clean and super relaxing. Fun date spot. read more

I've been here a couple times and had overall good experiences. Definitely a step up from Springfield Spas. You're greeted with a very friendly staff member and a clean establishment. They got a rewards like card similar to the classic Dutch Bros punch card. 10 hot tub sessions and get the 11th soak for free. This place definitely worth the value for the time you get to enjoy a relaxing hot tub session. I'll definitely be a regular customer here. read more

Onsen Hot Tub & Sauna Rentals - Beautiful interior scenery. - Hot Tub & Pool Near Me - Eugene, Oregon

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They do not have any dressing rooms. You have to dress/undress in the bathroom and there aren't even any benches or hooks for your clothes. Maybe they could at least put up a screen in the hot tub rooms to make it possible to undress in there if you're with a group? read more

Always kind, clean, and super relaxing. We've been returning here for quite a while and would recommend

Nice and private spa area. Was wonderful for a date and the sauna was exactly what we were looking for. Hot tub was a little dirty and I wish the patio surrounding was a bit nicer, but the soak was very decent and we loved the mister function. However, wish the mister stayed on by itself. I would visit this again! read more

Regular customer here and I've never been disappointed! Friendly staff. Clean and claming environment.

Love going here! Easy to make appointments and the staff are friendly. Nice private area. You are allowed to bring your own snacks and drinks. The areas are very spacious with showers and lights that you can turn on and off. Area has always been super clean and felt very secluded. Perfect to relax or hang out with friends. read more

After a cold day on the coast my best friend & I decided to come here. It was the best decision! You walk in & the check in process is maybe 45 seconds. The towel rental is $1/ towel & they're decent quality. The music choice when we went was very calming, we didn't even feel the need to put on our music. I was initially wary about cleanliness but pleasantly surprised at how clean the environment felt! Overall a 10/10 experience. Staff knocks 5 minutes before your session is over & they're very nice. read more

Onsen Hot Tub & Sauna Rentals - Hot Tub & Pool Near Me - Eugene, Oregon

Unique experience ! For someone from out of State who has only used hot tubs after skiing this was a great experience and we would do it again read more

We originally planned on a trip to the hot springs but two places we tried to book with the day before we're booked. So we got on to the Onsen website and checked availability here. We were happy to find 5 different time slots available through the day. We chose a night time slot and a room with a sauna and tub. We were greeted by a friendly worker and a cute dog. Our time was super relaxing and the open roof with the view of the sky was amazing. The time goes by fast. Can't wait to go back. read more

This was not my first time here, however I think it may have been the worst. After a month of travel my partner booked an appointment so I could let all the stress drift away. Our tub was ready when we arrived, however once we got it we realized that only two jets were operating... when asked for assistance they simply said that is how it should be, and the jets that were not functioning were simply for show! WHAT, I thought he was kidding or assumed I was a complete idiot! There is not a hot tub manufacturer out there that puts in fake jets. Then the fact with this tub we had to get out every ten minutes to restore power... this alone I feel is ridiculous... relax, jump out into freezing room, repeatedly for 60 minutes. I think there should be restrictions on children (like no children Fri-Sat-Sun after 6pm). Ok, in a rant... just be prepared for more chaos rather than relaxing. read more

I absolutely adore this place. I have enjoyed every visit and it has become an important element in me and my partner's self care regimen. The staff and owners are respectful and conscientious and have created a beautiful, welcoming and hygienic environment. I LOVE Onsen and would recommend to anyone looking to relax in luxury read more

The staff was friendly and as a hot tub rental, decent enough...however, using the term "onsen" was beyond misleading - closer to offensive. The water isn't from a hot spring, nor is the choice of maintaining hygiene from utilizing salt water. The chemicals were so intense, we got sick. And while I love reggae music, definitely not the vibe when seeking a true onsen experience. Super disappointed. Just call it a hot tub rental place. read more

This is definitely an awesome relaxing place to be . I have been a while customer for more than 20 years . It's always very clean and staff is outstanding . Give it a try you will not regret it. read more

Wonderful staff and experience. Made our reservations online this time. Quick and easy experience. Very private and relaxing.

We have been to Onsen Hot Tubs twice now. We love it there. It is a laid back vibe to perfectly put your mind and soul to rest. Great workers with smiles. Greatly priced an super clean and inviting place to relax. Well done, ma'am's and sir's. read more

The atmosphere is super relaxing and the staff are always so welcoming. The parking can sometimes get busy but there are usually lots of street parking available! I highly suggest to go at night when it's raining if you like the cold/warm difference, otherwise I highly suggest! read more

My wife and I frequent hot tubs in hotels and we visit the spa located in Springfield. This was my first time visiting Onsen, and I was very disappointed. The Hot tub was not very big and only had one jet that worked well. When we arrived the jets were already running I believe to cover the fact that there was a brown ring of filth in the inside of the pool. This was the room nearest to office so it's probably the one that's used the most, and not cared for. I believed that this location would be nicer because it's in a better neighborhood than Springfield Spas and Tanning, but I was very wrong. The tubs and rooms are bigger and more maintained than Onsen. I will not be visiting this business anymore, try at your own risk. read more

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Wonderful place! So relaxing and peaceful. Private, clean, and courteous staff. Off-street parking so you don't have to fret over that.

I was skeptical going to an Onsen so close to the university, but pleasantly surprised. Reasonable prices, a friendly staff, and clean facilities made this place great! Only complaint is that the showers to rinse off were chilly!!! read more

My husband left his portable speaker and staff was so kind to retrieve it and set it aside so we could come pick it up. They truly went above and beyond. Relaxing environment. My favorite place to unwind after a long work week. read more

I've been going regularly (once a week) for over a month now. I feel adequately prepared to at least speak on I'd like to know before going somewhere....and some stuff to dispel the 1 star review posted 2 days prior to mine (by user M M.). Booking: You can completely book online, with a non-refundable payment. To be clear, if you call with proper notice and need to change your booking, they can help with that to avoid absorbing your payment without service. You can also call to place a reservation, so if you're going with friends everyone can pay individually on arrival. Facilities: CLEAN! LOVELY! FRESH! There is a placard that mentions the person who built the place and although the name escapes me, they definitely deserve kudos. There are at least 8 tubs...and there may be more than that. I haven't fully explored the layout. There are a few different styles and sizes of tubs. And some rooms are tauted as "open air" though the ones I have been in that have a roof are still open and allow air in. These tubs have jets set on 15-20 minute timers (and I think there may be a trick of flipping it a couple times at once to get a longer turn). If you are a spa regular or have been to many different tubs and saunas, you know that often times you'll be in a wooden tub with no jets. Some may flow a little stronger than others, but that's life, right? Also, you'll know it's good to get out of the water every now and again....at 104º, a healthy human adult shouldn't stay submerged for more than 20 minutes at a time. And getting out into cold air and back into the tub is great for circulation and; therefore, muscle relaxation. Staff: Friendly! Helpful! On top of their protocols! And even still, Human! I mean to say they can level with you and are courteous enough to try and find a fix or a work-around if ever there is an issue, whether it be with an amenity, your booking, or something else for which there may be a system or series of standard operating procedures. I hate that it's worth mentioning --but it is--that I have been in with several different types of folks (disposition, dress, gender, ethnicity, age, etc.) and have received absolutely the exact same stellar service every time. They are chill folks with genuine smiles and whoever does their staffing/training must really know what they are doing. The entire staff is "on brand". Prices: Right around $40 can get you a tub, a towel, a juice, a complimentary pitcher of water and an hour soak. You need at least two to soak (safety frist, friends! and chill out, this is the law in Oregon) and additional adults after 2 are like $5 each, kids are $3. ***( @M M. yes, kids are people, too. Making rules to exclude them from an all ages activity venue after six pm-- to use your words-- "I feel is ridiculous." I say this as a child-free person who has worked service industry for years and understands where you are coming from. But, come on M....you gave a business a one star review and warned guests to expect "chaos".... You, as an adult with a full-grown capacity for autonomy, seem to me to be more of an agent of chaos than any excited or rowdy child might be. Also, real chaos has just as much place in this world as order. It's necessary. So you won't see this review suggesting onsen make a rule not to have you in. I simply suggest that you get a grip and lighten up.) *** BIG five stars for Onsen. I'll be back and will continue to bring folks in for a relaxing soak/sauna. read more

Lovely place. Great for relaxation and physical health. Consistently friendly staff, clean environment, and a welcome atmosphere. As long as you can follow the basic guidelines and enjoy yourself responsibly I'm confident you'll have a wonderful time. read more

The staff are friendly and weren't intrusive when we were there. We paid for the smaller tub and it was spacious and very clean. It's a great place and the pricing isn't too bad, you definitely get your money's worth. There's also a variety of different rooms and variations that you can get. I would personally pick the half outdoor option, it was so beautiful. read more

Usually love this place. However tonight was my worst experience with room 3. Me and my fiancé and his son decided to go enjoy ourselves. When we arrived we noticed only two jets were working on this tub. My fiancé went and talked to the lady upfront (younger with long dark hair) who stated the jets were working in the last session. My fiancé told her that they aren't working once again so she went into the back to make sure. She stated they were turned on and refused to actually go look at the tub in the room. I then decided to ask if there was another tub available which there wasn't. I asked for a discount as we drove all the way here and she told us if we want to sit it in the hot tub we can. Offering to take a $3 off coupon (singular not per person) or we can leave with a refund. Obviously we took the refund because we aren't going to just sit in luke warm water (it wasn't even hot). Working in customer service as an executive escalations specialist, I find this horrible customer service. She wasn't friendly or showed any concern of the hot tub not operating correctly. Not only did she not care, but she treated us as if we were stupid. DO NOT SPEND MONEY FOR SOMETHING THAT DOESNT WORK. read more

Great place to relax and very inexpensive. Hot tub rooms were private and clean, we had the no roof room and we could see the stars while we soaked. The room has a space to hang towels and leave your bags as well as a shower and a mister over the hot tub if you need to cool down. We turned off the lights for a more relaxing setting and we're happy to have brought our own drinks to sip on. Staff was very friendly. read more

Onsen Hot Tub & Sauna Rentals - Hot Tub - Hot Tub & Pool Near Me - Eugene, Oregon

Awesome experience.it's nice and clean and the staff are great and helpful glad there is a place like this in Eugene

Great atmosphere, great place to relax and enjoy a couple of beers with the lady. Service is always exceptional, a little pricey in my opinion but I always feel leaving better. read more

Great vibes and great staff. Perfect place to relax, tucked away, yet still within walking distance of the UO!

We love this place! Short of installing a hot tub in our own backyard, Onsen is convenient and super clean. The staff is very friendly and the open air rooms are lovely. There's always cool lo-fi playing but never too loud. I know I should try the cold plunge shower, and though I haven't, it's there for the brave! Onsen almost feels like a Eugene tradition and I hope it continues for many years to come. read more

I love that the tubs are hot, not just warm. They are very clean. The service is great! Friendly staff

I've known about this place for years and I finally went for a dark, dreary, cold day sauna. Excellent place. One hour is a generous amount of time for the heat of this sauna. Very nordic with the ability to use steam/water, and a shower to cool down. Clean but woodsy. I'll be back. read more

A great, secluded experience from a hidden gem in Eugene. Open late for an after-dinner getaway in your own town. We will be returning.

Onsen is always clean. The service is good. The staff is friendly and there is often a dog to pet. Easy online scheduling and payment. Go for the towel rental. What could be easier? read more

Very odd. Just rooms with little hot tubs in them. Towels and pitchers of water are rentable for a few bucks. The people booking the room before us vacated the place right before we got there and the place didn't appear to be cleaned at all between them and us. Gunk floating on the surface of the water. The people working there were sweet and let us in a little earlier than our appointment time, and the tubs did have the night sky right above us, but that's the only appeal, really. Do show up changed into your swimsuits because they start counting time to keep track of the hour you rented as soon as you show up! read more

Onsen Hot Tub & Sauna Rentals - Hot Tub & Pool Near Me - Eugene, Oregon