I seldom write reviews and even less frequently write a negative one. Hower after my last…read moreinteraction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business!

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were…read moreable to arrive early and they managed to fix the tub quickly.

Alright...it's been 2.5 months since the installation of our sauna and now ready to tell others on…read morethe ledge about pulling the trigger. Always been active, have own home gym and hot tub already, been wanting a sauna for years but didn't really have the room for any type of inside sauna. So my wife and I would always venture to sauna places on vacations (Archmedies Banya in SF, HAVN in Victoria BC, Connect Wellness Vancouver) and we're even using ONSEN in Eugene 2-3 times a week at 40 bucks a pop. Wife and I ventured out west 11th to Cedar Works to take a look. Walk in and see the Northstar traditional steam 5x7 outdoor steam sauna. Price somewhere around $15,000 delivered and installed (minus electrician cost). The inside design was perfect for us, top bench long enough for me (6'3") to lay down with room to spare. Staff was patient and informative leaving me with enough information to be potentially shrink my bank account by 15,000. 2-3 days pass by and I decide to try and pull the trigger. I email them asking if there was any type of left over home show discount or "bald, blue eye discount." Get a response knocking off a couple hundred using the "bald/blue eye discount" if I come down and purchase it today. Get down there quickly as to not miss the "bald/blue eye discount" and pay for it. Install in our backyard scheduled for sept 16-17th. In the couple weeks of waiting (think waiting to open Xmas presents as a kid or waiting to turn 16 to get your license, seemed like it took for freakin ever!) wife and I cleared the area and followed the advice of laying down 3 pressure treated 4x4's for the sauna to be installed on. Electrician recommended by Cedar Works contacted us and came out prior to give an estimate which was around $1700. He was great to work with and knew his job! Install day arrives, the dudes show up and do their thing and the second day while they are finished up, the electrician shows up and does his thing. All of the sudden it's done! We used it that night and every night we have been home since, sometimes multiple times a day. The sauna comes bare wood so stain is recommended to be done asap. Cedar Works recommended Cabot's timber oil and the wife went to work staining. She did an awesome job! Experience: Quality of the sauna is incredible, use is easy, especially with the app, heats up quickly, we keep it at the max temp which is 194. Daily+ use for the last 2.5 months and the sauna has performed perfectly! Cedar Works experience: Down to earth, friendly, and knowledgeable. Price was actually cheaper than I saw online for the exact same model without installation. The installation crew knew exactly what they were doing and worked fast and efficient. Electrician did quality work making the 220 line coming from the breaker box as invisible as possible . So, if you are on the fence trying to decide what kind of sauna, where it could be placed (inside or outside) you gotta pay Cedar Works a visit. I am very glad I did! It's an investment, but it's for your health and quality of life which is worth the investmen. Thanks Cedar Works! Probably have to visit you guy's again when we decide to replace our hot tub.

Good line of products, knowledgeable, friendly. They gave me advice that worked well and saved me…read moremoney.

I buy our Spa chemicals from emerald, as well as have them do frequent water tests. They're very…read moreknowledgeable and guide me in keeping the water balanced. The staff has always been very friendly and are very educated in what chemicals are needed to keep us on track.

Worst customer service I've ever experienced at any business I've ever used. I will never step foot…read morein there again. Shame on me for haggling with them 3 months before giving up.

Hours are... weird. No apparent rhyme or reason. Call before you go…read more Lockers... get this, coin operated! If you don't have a quarter in your pocket when you show up no locker for you! Swimsuit spinner? Don't bother looking for it. They ain't got one, and they don't even seem to realize it's a problem when you ask about it. On the plus side, the pool itself and hot tub/spa are actually nice.

Great experience for my 8 yr old had fun on the slides and diving boards and relaxed in the spa…read morepool.. shaved ice was great to

In all of Lane County and even Springfield there are TONS OF KNITTING--BUT NO JEWELRY MAKING…read moreGROUPS.--NOTHING! And the senior centers,and the Park & Recreation Dept. refuse to have even a simple jewelry making class for ADULTS. THERE IS ONE FOR KIDS--ONLY KIDS.AND seniors cannot go to it.-"Ageism".They're afraid we seniors will bother the kids & teens.--Yes, in this district, there is no all ages groups! ALL SEPARATEISM. --Teens and seniors are NOT COMPATIBLE. THEY SAY. -AND SENIORS can't make or repair jewelry either.

My Grandson attended Summer Camp for Kindergarten and First grade. The Director and Staff made some…read moreattempts to reduce Bullying. However they were not successful. It was very disturbing and disappointing. I called and wrote requesting to encourage a No Tolerance stance. Nothing worked. We will not use the Camp again. Our family has always been pleased with the Facilities and Staff . We have utilized the park for 30 years.​

We looked at every hot tub dealer web site within a resonable distance, for delivery purposes,…read moreclose to Eugene. We visited every dealer an showroom in Eugene. Best bang for your buck, drum roll please, West Coast Hot Tubs. You get more jets, better selection moneywise, more extras, like handels, and better service. Go look and try to prove me wrong. Gregg will take care of you.

From the owner: West Coast Spas is family owned and operated. We manufacture our spas in Oregon's beautiful…read moreWillamette Valley. Our mission is to deliver high quality spas, built to order in our factory, for you. Our Eugene Hot Tub Store offers many options so you can create a unique spa tailored to your needs and tastes. The therapeutic benefits that spa owners enjoy are vast. From physical to emotional stress relief, alleviating muscle pain to relief for arthritis, a hydrotherapy spa can bring your health into focus. The following information has been assembled for informational purposes. We suggest that you speak to your doctor before beginning any new health regimen, a hydrotherapy spa from West Coast Spas may be just what you need.

We signed a contract with Owens Custom Pools in May. We paid our $54,000 deposit to begin the…read morepermit process to build our pool. They said they would not order our pool until the permit process was complete. Our permit was approved in the beginning of August and we were ready to order the pool and put in as soon as it was ready. We ripped up the concrete, gigantic hole was dug, air conditioning unit was moved, and all sprinklers were shut off getting ready for installation. After another $17,000 check was written, we were ready. After continued attempts, we were strung along. No pool has been ordered, and no one will call us back. Our contractor that we had worked with for the past couple of months was "let go". We now are out over $70,000, with no pool, and a dying dirt pit in our backyard. We have contacted the BBB as well as Contractors board. They are apparently still trying to drum up business to cover the debt they currently hold. Do not do business with this company.

If I could give this company negative stars I absolutely would, 1 star is still too much!…read more We signed a contract with Owens Custom Pools for more than $600,000 on February 28, 2024 to transform our backyard into our long dreamed of paradise including a 20' x 40' hybrid pool with a waterfall and fire feature, a 10' x 10' spa with waterfall and fire feature, and a 14' x 14' in-ground fire pit. They required a nearly 50% down payment. Construction began in May of 2024, and the project seemed to progress nicely. We had Owens Custom Pools as our general contractor and Todd (an employee) as our project manager. In January 2025, our backyard consisted of an inaccessible spa (which was sort of working), a concrete hole in the ground that was our pool, and by the end of the month a stamped concrete patio that Owens had claimed needed to be complete before they could continue the work on our project. Their team showed up sporadically (mostly those who were subcontracted under them) and on the occasion that the Owens team actually were on site, they performed only a few hours of work at most a day or 2 a week. We went 5 weeks straight without any work being done and very little communication from mid January to the beginning of March. And again now it has been more than 8 weeks since any work has been done on our project. David Owens (Phoenix) has fired at least 3 employees, and has laid off, rehired, and again laid off our project manager with no communication whatsoever with us during this time. We believe our project may be approximately 90% done, though we have paid nearly 100% of our contract. There is stone on site waiting to be placed, no plumbing to the pool waterfall, no fire features for the waterfalls, and the below grade fire pit has no actual components and is not connected to the propane line, and much of the stone work is not done. We also recently learned that the contractor who did our stamped concrete in January has not been paid for his work, and we will not be getting the drain covers from them that we had originally picked out and paid for. In recent weeks, after finding David Owens phone number on-line, we have texted and called multiple times to no avail. We even drove down to their offices the week before Labor Day to try to make contact with them. All of their equipment, vehicles, supplies, and paperwork were on the property at that time. We then received a text from David (Phoenix) that he would be on our site to continue to lay our stonework on Monday, Labor Day, when we questioned him about working on Labor Day, he said yes he would be here. On Sunday, we received a text that he had Covid, and wouldn't be here on Labor Day, that he may be here on Wednesday. Again we drove by their offices after having no more contact with them, to find they had completely emptied their offices, and all of their possessions had been removed from the property, including their logos on the doors. It was apparent at that point that they had gone out of business. Owens Custom pools is the absolute worst contractor we've dealt with in our last 40 years. Their communication was terrible, they only sporadically showed up to our project, they have lied consistently to us, and have constant excuses...my mom is sick, I'm working 90 hours a week on other projects, I have Covid, etc. If David Owens were to ever reincarnate himself as a contractor anywhere, I would highly recommend that no one ever signs a contract with him again! We have begun the process of filing a complaint against their Oregon Contractors Licensing bond.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.