My package came sooner than expected and with no issues. The box was left exactly where stated and I received all updates. With so many negative reviews I figured the positive should be represented here too. I am very pleased with the service. Thank you! read more

Leaving parcel outside an unlocked porch gate for thieves! Just as bad as FedEx! USPS and Amazon don't do that or they are reprimanded. read more

OnTrac - Leave parcel for porch pirates!! Used to put inside the gate & out of sight. Very dissatisfied with the lazy FEdelivery 'status quo' !! - Couriers & Delivery Services Near Me - Fontana, California

shows attempted delivery , says it was refused and to be returned , i was here all day , ontrac "never" showed up to my address

Because they were unable to comprehend my communications to deliver the package to an address I have received hundreds through ebay using PayPal I I had no other option than to return to send. I can no longer invest time in the only option of an ineffective chat bot. read more

Packaged marked delivered , never received anything , I do not understand how they are trusted with big brands like Victoria Secrets they obviously have broke delivery drivers that know they can get away with stealing packages their customer service is nonexistent. They have zero value and I wouldn't recommend them to anyone read more

OnTrac - No pictures to show where the package was delivered to . First red flag - Couriers & Delivery Services Near Me - Fontana, California

Expected delivery is 11/29. It is now 12/2 and tracking still shows the same expected delivery date of 11/29. Live agents are nonexistence. You can only chat with a bot or talk to IVR on the phone. I opened a case with OnTrac through their automated process on the morning of 11/30 and was informed by email that I would hear back within 2 business days. However, no response after 2 business days, package is still stuck at this Fontana location since 11/28, and no updates since 11/29 with the same 11/29 delivery date. read more

I ordered through Petco. I constantly checked delivery updates. It's rare for delivery drivers to drop off at 10pm. However, I waited. I had to leave and I got home after 10pm and it still wasn't here. The delivery update claimed it was delivered but it was not. The delivery driver took a picture of my package at night, in the dark and not using a camera flash to prove it was delivered. Can't see what OnTrac took a picture of?! But OnTrac wants to claim it was delivered. And they told me to contact the store. I looked in the morning and it wasn't there either. Until hours later, because of the kindness of neighbors it appeared on my doorstep. It was delivered to the wrong house! Why do you delivery so late? What kind of proof is this? The photo OnTrac driver took is garbage. I will never purchase from petco if they continue to use OnTrac services. No wonder they have so many bad reviews. BEWARE! read more

OnTrac - Can you tell me what you see? This is how OnTrac takes delivery pictures. BEWARE! - Couriers & Delivery Services Near Me - Fontana, California

Lost my package after given specific instructions on their website. Difficult to contact customer service and they just redirect you to an automated chat read more

No surprise here that all of their reviews are 1 star. If up to me, there would be NO STARS! Do they train their people to do the opposite of what a decent human being would do? If I know that any merchant uses this company, I would never order from them! Unfortunately, I had not idea Boxlunch uses them too! The stupid driver threw my package with 4 plates to top of the stairs and hit the door! Are you stupid, Ontrac??!! How is this company still in operation? Maybe they are dirt cheap for the merchants to ship and there is no way to file claims being the receiver! Often time, the merchant does not want to go through the trouble of claiming damaged items- they will just compensate as a cheaper resolution, almost as if they choose to gamble whether if the package gets to the customers in good condition. Such a lousy way to do business. This stupid company has a reputation so bad, that even the customer service people of online merchants know! Why do they always throw your packages????!!! What kind of people do you seek to hire? Do you -Ontrac only hire thugs and disrespectful people? I'm so fed up with them. It never fails when Ontrac is the delivery company, something always goes wrong!! Sucks! read more

Worst postal service i have ever seen seriously how does my package go from fontana california all the way to new jersey in one night they loose packages,or get stolen, or they straight up destroy your boxes on purpose if you ever get them when you're shopping online just know you're in for some issues. Ive called them their phone numbers don't even work they just end abruptly. The customer service is actually shit no help to figure how or why this is happening. NEVER USE ONTRAC PLEASE read more

OnTrac - Couriers & Delivery Services Near Me - Fontana, California

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They are the worst shipping facility around. They lie about their delivery attempts. I've had multiple packages say there was a problem with delivery over the last year because my location was closed. It's a 24hr facility. It's never closed! I now try to ask businesses if they use Ontrac, if they say yes, I buy from somewhere else. Oh, and try to call their number from the website. It doesn't work. read more

OnTrac is the worst shipping company in California. I had to cancel my subscription to Hungry Root today, because OnTrac keeps sending my food box back, for no reason. I've been with HR since January 2024. my deliveries were on time until May 2025. Nothing has changed, and we still live in same home. As Seniors with medical issues we counted on those deliveries. Hungry Root tried, we're told the next delivery would get here, but OnTrac lies. We had the same issue with other deliveries a few years ago, but a wonderful female manager, out of the Palm Springs area, did all the deliveries in my rural area when she saw our address. She was promoted or found a better place to work. read more

Two deliveries were dropped at an unknown location - not at my listed address. All they would tell me is 'the delivery has been delivered'. It seems they are allowed to drop a delivery where ever its convenient for them and they get away with it. Why does this company lack in ethics? (I guess they purposely drop a package where they can go back to confiscate them later) read more

Worst logistics company ever. Seriously I've yet to receive a parcel from a seller if they use this place. Liars they are says delivered and cameras don't lie no deliveries were that day. Will never ever use this place and will ask before buying anything if they use them of they do I won't buy read more

This is truly the worst delivery company to ever exist. The drivers are so incredibly lazy and careless. They leave stuff in the driveway, toss it over a gate or just leave it out in plain view not even on your porch. I'm sure they would be livid if the items they themselves purchased were handled as incompetently as they deliver them to others. Do better. read more

OnTrac is the worst courier/delivery service in the USA. I have experienced countless issues with them. The most recent one: an expensive set of tools (not wrapped by the shipper) was left outside my gate by the street. Being unwrapped, anyone driving by could see the expensive tools waiting to be taken. The driver didn't even bother to burn 5 extra calories to open the gate. The driver could have put the package thru the slats in the gate so at least the tools wouldn't be so obvious. Luckily my tools weren't stolen. I know this won't get read by OnTrac, because there are too many complaints for them to read all of them. My hope is that someone else will see and watch closely for their packages when OnTrac is the delivery company. read more

I ordered something and it requires a signature and I put the times in available so I can sign it and these idiots come after the time I put! I have them a 7 hour gap and they still missed it and then now I have to wait till monday so they can try to deliver it and ima miss them again! this company is straight garbage read more

This is literally the worst delivery company ever!!! Leaving for a funeral was told my package would make it in time and now it's saying 9pm. No one will be home to receive the package and will most likely be stolen or ruined by the rain now. We will be gone a week, I contacted customer service before ordering to make sure I'd get it in time!! I would've never ordered them. If I knew it was not gonna be here in time so now I have to try to figure out how I'm gonna get refunded if something happens to the package since no one will be home to receive it.. This company is a joke and takes their sweet ass time. I contacted customer service multiple times today and no one can answer any freaking questions. What is the point of having a customer service department? If none of them know what the heck is going on. read more

If I could rate a "0" I would, I have been waiting for a package for 5 hours and proactively contacted agents to let them know that I am waiting to get a delivery update that stated "Delivery attempted" FALSE...... read more

terrible deliveries...delivered my package to the wrong address and they cant find it...if you have the choice of delivery services, choose another option read more

Is there zero stars or how about just companies NOT use this service. After 3-4 days of contacting them multiple times daily to inform them of what information they were asking for, my package has yet to come and I've given up. There's no real phone number to call, everything is done via text messages, they don't reply, you cannot pick up your package either. The rudest and laziest customer service to assist. Never ship anything of value with this company. read more

This joke of a company could not find their way out of a paper bag, never use this incompetent service, how they stay in business is beyond me my package was never delivered they say due to weather yet it has been sunny for a week. There customer no service is pathetic as well outsourced to india. read more

1) the way packages are treated is deplorable. My package was damaged contents were destroyed. Now I am out $160.00. Box had ripped at the sides, so an extreme amount of tape was used to hold it together. The contents were so badly handled that they looked like smushed soda can. Package was bowing due to the treatment and everything becoming dislodged. 2) when I explained to Dana in customer service what had happened and I was upset she didn't say anything!! She just disconnected. Not one word from her! No I am sorry this happened, nothing. Not even goodbye. I wasn't rude, didn't curse. read more

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Rude delivery people and keeps leaving my packages at the wrong apartment. First time we caught him leaving with my package and he said my apartment didn't exist. They don't answer their phones. Terrible Customer Service! read more

Can I give minus stars? My package from Nordstroms shows as DELIVERED but it is not. Live in a large apt complex. Not at my door, the mailroom, manager's office or outside my bldg. They have NO PHONE NUMBERS on their site and ones listed on other sites go to voicemail. This experience is not new. I have NEVER received my packages from various companies when they use this pathetic, shotty, so-called service. read more

Was suppose to have a delivery on a sunday. Waited till I got a notice that the driver tried to deliver pkg, but I was closed. He lied, I was here sitting in front of the gate waiting. No truck ever pulled up on the street or into our driveway. Of course you can't reach anyone on a sunday. They even said my tracking # was invalid. I hate people that lie, and don't want to do their job. NEVER USE THIS COMPANY!!!!!! It seems you can't leave a review without giving them stars. I don't want to give them a one star but I have to read more

Delivered an empty box torn open on the bottom to remove the perfume I ordered from Ulta. Horrible service!!!!!! read more

OnTrac - Damaged bottom of box - Couriers & Delivery Services Near Me - Fontana, California

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Worst Service Ever. I cannot believe that MACYS would use a company like this to ship their products. What should have taken a few days from Arizona to Southern Calif has taken over a week and I still do not have my order yet. My status is still "Delayed. Delivery date updated." It is stranded in Fontana. I dont understand it, THey have delivered here for my business several time but a simple order from MACYs seems to be lost with an address issue. Even MACYs can't figure it out. read more

Placed 3 orders on three different occasions in the last 15 days from Nordstrom and none of them arrived. On Trac says they were delivered. Checked our camera and there were no deliveries to my address during the 5 hour time frame that On Trac says they delivered. On Trac is the worst delivery service. I am sure someone is simply stealing the packages. The bad part of that is we the customers of Nordstrom pay higher prices and have to take hours out of our busy days to speak to customer care at Nordstrom and they can't control their shipper????!!!! PEOPLE PLACING ORDERS WITH NORDSTROM SHOULD INSIST THAT THEY BE SHIPPED VIA FED EX and not with ON TRAC (assuming your order meets the shipping requirement for free shipping). Let's see if FedEx does a better job at delivering. Oh, do not bother to call On Trac - their phone does not work. I would give On Trac less that one star, but there is no zero stars.... read more

Worst shipping company out there. If you want missing items, lost packages, never delivered or missed attempts but actually never even showed up or came by.... Ship with OnTrac. You can count on them for that. My old home in a different city 20 miles away had many many issues. Now at my new home different warehouse similar issue. At least they're consistent? Package delivered ripped open and empty. Hey at least they made the drop off? I have them on video dropping off a ripped envelope package completely empty. read more

OnTrac - That's one flat package delivered that's supposed to include a 16oz bottle. - Couriers & Delivery Services Near Me - Fontana, California

Jesse is a jerk he blocked me for calling him unprofessional he never sent me the address for an interview then said he needed me every weekend yet we agreed on every other weekend so glad I didn't get to work for him read more

My package did not arrive the date they said it was going to arrive. Not just that, but there is no way of contacting them directly they make you wait 2-3 business days to get your problem resolved. They are asking for address details, it was given to them and I still don't have my package. read more

No delivery service could be worse. In two separate occasions I ordered things from home Depot I need, giving them a legitimate home address each time. Protocol: if the delivery person is TOO DAMN STUPID to fund the address, cal the home number in the ticket. My item was sent back as an "incorrect" address. I know my own address & apparently it's going to take a summons to small claims court to put Home Depot & In their places read more

Worst delivery service! How do they stay in business? They hire the most lazy people, usually "PAISAS" from south of the border who don't speak English. They make no attempt to deliver packages, especially in apartments. You can never get a live person on their customer service number, and their WEBSITE is down. read more

The drivers for this company have stolen my packages from different companies TWICE. One from Michaels, which they dug into my package and claimed the items as damaged, which means they had to dig into my mail without permission which is ILLEGAL, and realize the items were broken INSIDE the sealed box. Really? Just told on yourselves. The package was "discarded" because of this... more like stolen. I will mention that these were toy figurines. You can NOT tell something like this is Broken unless you open the box. Opening someone's mail is a federal offense and every person at this office is liable until the criminal is found responsible. Second I ordered 50 items on a website and then my order was "out for delivery" at 8:00am, it's now 12:00am the next day and it's NOT HERE with 0 update scans. This company at Fontana has a history on the news for being thieves and stealing items, as seen on abc news. They were outed for their driver having stolen over 1000+ packages at this facility in 2022. Looks like they have more shady people that the manager is okay with. Manager is committing assist in mail fraud and mail theft by allowing this behavior and these employees to continue these criminal acts. Looks like I have to report them to the news, abc, BBB, the government and more for illegal activity's. (And money laundering for not providing the services they offer) and more for opening my mail with my legal name on it. read more

OnTrac - Couriers & Delivery Services Near Me - Fontana, California

Driver drove through driver gate on March 1, 20200, and entered driveway driving all the way up to my garage and proceeded to put an extremely heavy package on top of my hand made Redwood planter box which has since been disposed of after cracking in. multiple places. A veteran made it, and it cost me money, and I should sue. Very surprised they allow drivers to pull in that small of an opening in a driveway gate. I notified ontrac of this situation and they did absolutely nothing. read more

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Stop stealing my fucking packages. The delivery driver marked them as delivered & I never got them. I looked online and this turns out to be an actual issue dozens and dozens of people having the same issue of their packages marked as delivered and they're not getting them. Update the next day..... I can't believe this I was on hold for one hour & this douche bag didn't even want to help me he was about to file an investigation report and then all of a sudden he changed his mind what a rude asshole. I will never order from any company that uses this shipping company. They stole my package & they don't care. Just because it said it was delivered on your system doesn't mean it was delivered drivers steal packages all the time I've seen so many videos online from peoples ring cameras. read more

OnTrac - One hour on hold & the douche bag didn't want to help me - Couriers & Delivery Services Near Me - Fontana, California

Warehouse in Fontana are thieves they stole the Pokémon cards because they can't afford to buy any of their own. The package has been held for months. I confirmed my address and they delivered packages before and after . then talking to someone they say it's missing no one at this company knows how to do anything, they are all miserable and must make everyone else miserable as well. My drunk blind uncle who has one leg and no arms can deliver packages on his bike faster than these incompetent idiots. read more

Package was "delayed" once it landed in Fontana where it was stolen. There is no way to open an investigation with the company or to contact them in anyway but to chat with their virtual bot who only give give you what your tracking information says. Very low quality read more

So I just got terminated from my job here and let me tell you, The Fontana location is the most toxic and controlling warehouse I have ever worked at. My former manager, his name is Nate. Is the most sexist manager I have ever had. What he does is he picks on new guys and he thought I could never do my job correctly and thought I was "too weak" to lift the boxes. He allows all the girls to do whatever they want and stand around while he's on us guys and having us break our backs all day long while the girls are basically getting paid for free. Then the Lead Package Handler, His name is Gabe but we call him Junior. Same thing. Has us guys break our backs all day long and allows the girls to stand around and do whatever they want. I'm pretty sure it's because they want to get laid by these girls but it doesn't surprise because they're both young. Nate is 25 and Junior is 18. I don't think they're mentally mature enough to be managers and leads especially since the only reason that Nate is a manager is because one of his bosses is his best friend and his name is David so he basically snuck him for the job as a manager. Which is pretty pathetic. Now, Don't even get me started on Charles. Charles is the operations manager here and this guy is very stickler about every single thing. He would basically find anything to get you in trouble and he walks about the warehouse looking for things to tell all the employees what they're doing wrong or to write them up for basically any little thing. Something that he would do is when they called for our break (Keep in mind, Our breaks are supposed to be 15 minutes), He would cut our breaks short by 9 minutes and go inside the break room basically forcing everyone to return to work early and if you stayed to take the entire 15 minutes, He would write you up. Which is violating state rest break laws because according to California labor laws, Employees are entitled to AT LEAST 15 minutes of rest time if working at least 3 hours. This guy looked like he had issues. He was always in a bad mood and never looked happy. If he is unhappy there, He should find a new job. Simple as that. He is an incident that involved Charles that recently happened. Back on Wednesday 5/28/25 at approximately 8:30 PM, We were short-staffed that day and basically the loading section was really behind on schedule and he forced everyone to stay and help and he told everyone that nobody is leaving until 11:00 PM, Which is ridiculous considering I had been working almost overtime that day. Then he proceeded to block the exit to the warehouse so nobody can go home. Which is absolutely atrocious. That's considered false imprisonment and he can get in serious trouble for that. If you want to work here, Go for it but I do not recommend working the evening shift. Work the morning or dayshift. The evening shift is way too toxic with managers who don't know how to do their job and picking on the news guys as well as an operations manager who had issues and only became an operations manager because the other one left and got special treatment. read more