Package from Jet due Tuesday. It's been in town and Out for Delivery every day starting and since then. They'll "attempt redelivery" tomorrow, Friday, again. Someone has been home all day. Every day. No knock. No note. No doorbell. Other carriers have no problem leaving non-signature packages in a concealed (or, hell, right in the middle of the porch); so even if they *were* actually showing up, I'm not sure how this system would be better. Unless we were living in the city, where the chance of theft might be high. Which we're not. I've had issues with Ontrac in the past (the time the driver literally threw a package over our tall courtyard fence in Sacramento? Ah, the memories), and thought that's where they'd stay. It looks like accurate shipping estimates are a thing of the past. ETA: I'm giving an extra star for the quick resolution of this particular incident. Though, given history and other reviews, I might be gun-shy about retaining orders that promise to ship via this carrier. read more

OnTrac - Two-day shipping is now a joke. - Couriers & Delivery Services Near Me - Petaluma, California

Drivers stole items 3 times, falsified delivery information and driver signature was not that of an employee. Contacted the manager of Petaluma and they did not know the signature belonged to. Will not order from business that use OnTrac. read more

I just received the notification that my order was delivered. there's nothing here. They posted a picture with the package there however it's not my place, looks like a fake picture, I'll add both here. One one them shows package. And other is my actual door. Where you can see we have a ring Cámara. We didn't get any notification indicating he never even got close to our front door. We do have another cámara in our balcony where you can see them doing the delivery. Caring the package and leaving with it. I cannot believe this is evening happening! read more

OnTrac - This is my actual door. Peep the rain cámara and rug. - Couriers & Delivery Services Near Me - Petaluma, California

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The time has come for this company to change their name to OffTrac and then admit they are not a shipping service but, instead, a holding service. Do you want a deeper understanding of limbo? Use this service. read more

Best advice if you're a business owner: Don't use them! To the consumer: Do your homework and don't order from a company who uses this service to deliver your goods! Several of my packages never made it to my front door. One time I watched the driver pull up to the end of my driveway and still deliver to the wrong address. Don't waste your breath saying you didn't receive your packages. The only response you'll get is that the driver states it was delivered, and your complaint will be closed. There is no accountability for their drivers. Im honestly surprised that they're still in business. Zero stars. read more

Tried calling their telephone number to ask them to stop delivering packages on the street instead of at my door and the 800 number doesn't even connect. I wish there was a way to ask vendors to not use OnTrac, their deliveries here are always at risk of being stolen. read more

They don't even deserve one star. They keep sending me a message that the delivery wasn't made because the "business wasn't open". I sent messages via their one and only communication method making it clear I'm at a RESIDENTIAL address. They're just not wanting to drive out here to deliver the package. This reflects poorly on Victoria's Secret. read more

Horrible delivery company. They delivered to a gate at the apartment complex instead of delivering to my apartment. WHAT IDIOTS. So anyone coming in that gate could have picked up my delivery package...seriously, unbelievable!!! I didn't know people could be that STUPID! I guess common sense is not so common! Ugh read more

Worst onetime service of any delivery company always a day or two after said delivery date before a package arrives. Use UPS FedEx or order on Amazon because they are more reliable and have friendly customer service and drivers On Trac employees are very rude read more

our driver showed up late on Tuesday, 12:23, and left our package ouside our gate, under a drainage spourt, needless to day, our package was drenched. right inside our gate ia a covered walkway which would have protected our package. i understand that 12/23 is probably a big day for delveries, but I would question the iq of theit drivers. pissed off! read more

I texted the customer service which said they would get me connected with a live agent multiple times and it never did. I called the number and it was out of service. I contacted the chat bot and it had one option - to leave a delivery message that takes up to 48 hours. I can not contact anyone and I have tried three methods. I just want to pick up my package at the location because it is two days late and I need it now read more

My package actually did arrive on the day it was scheduled to. However, the cardboard box was left in the rain, without being protected at all by a plastic bag or anything, at the open gate at the end of my driveway - in the rain. Why didn't the driver bring it to my house since it was raining? The gate was open, and if UPS's big box truck can fit through there, surely your smaller vans can. This is not my first bad service with OnTrac. Petaluma Office, I don't know if my driver today was from your location or not, but you are my closest office according to the website. This is why my review is on your office's Yelp listing. read more

update your number. got marked as an issue in there system. never got a call. i had to reach out to them. their number in petaluma doesn't work. so no call about the issue, and i couldn't call them. got a refund from target. and they wonder why they can't compete with fedex or ups. at least their numbers work. read more

Worst delivery service ever. While staying in the Santa Rosa area, they had a contract to deliver Walmart orders. Two deliveries never arrived, customer service had know idea where my order disappeared to, on the third order, the packages were so damaged that they were unusable read more

Do not recommend this carrier!!!!!!!!! Absolutely the worse service. No way to contact an actual person and you can only use a worthless chat site which leads you no where. read more

This is the worst shipping company. They delivered my package to the wrong address (see photos) and when I asked where my package was, they said "we're looking into it". Then they ignored me... Horrible, horrible company. read more

OnTrac - Left photo is my front door, my "back door" is exactly the same door just on the other side of the house. The right photo is the delivery. - Couriers & Delivery Services Near Me - Petaluma, California

Your company SUCKS! I have been waiting 12 days for a package! I have been waiting 5 hours for a call that I was promised would be in 2 hours. I was told the address could not be verified. What software is your company using to verify addresses!?!? I was told your team is doing the best they can. This is laughable! The package had my phone number on it and NO ONE EVER CALLED ME! I will be telling everyone I know not to use your company! I own a couple shipping store and I will never use your company! read more

OnTrac is the absolute WORST delivery service! Please don't use them for shipping, they just cannot get it right. As a business owner, I get so many packages delivered to my home every day, most of them from UPS, USPS and Amazon. Everyone drops them right on my front porch as they're supposed to. They are not allowed to use the USPS mailboxes as most delivery services know. Also, most packages won't fit. First, my mailbox is about 1/4 mile from my home, which is down a long semi-private road with several other houses, off the main road. Our mailboxes are about 1/4 mile away, on the main road. They get burglarized constantly, so we've all had to get locking mailboxes to keep our mail safe. OnTrac thinks it's ok to just leave packages sitting on top of our mailboxes, way out on the main road! They always get stolen!! I have called and complained and asked them to PLEASE deliver to my house, but they dtill don't. This morning, I tracked a package from them that said it was delivered to th front door last night. I went out front and no package. After looking around, I found it in the wet weeds next to my dirt driveway, in front of my house by the road. WTF! What is WRONG with these people? They couldn't take the 5 extra steps to just leave it at my front door? Instead I have to hunt for it and bring in a soaking wet box this morning. I think it's so bad I'm going to stop ordering from companies who use them. read more

Horrible. Everytime i order something and it's delivered by Ontrac it's marked as delivered. I am home have a ring camera and no packages delivered. In fact my camera can see the street and no ontrac van.. This has happened to me twice in the last four months. Never any other company always ontrac. So either they are stealing the packages or the delivery driver can't read and drops it off at some random address. Of course i do my due diligence walk around my entire complex and look for it. But it's not there. One time the guy marked as delivered and i called dispatch he showed up a couple hours later. It's just absurd. So if you don't call they pocket your package. Who knows how many businesses lose products because of this. What a joke of a company. Do yourself a favor USPS, ups or FedEx. Forget this pathetic excuse of a company. read more

This company SUCKS! I'm done waiting for my package. Can't talk to anyone over the phone. They cant even give me a time frame of when my package will get here. 1-2 business days.. everyday.. Can't request to leave my package ny my door. Can't pick it up from their warehouse. basically just go F*** myself. read more

The Petaluma location is holding on to a package of mine for 3 days with medication that is needed to keep my pet alive. This was suppose to be delivered Wednesday. The reason it is shipped is because it is specialty order and we CANNOT get it anywhere locally. Shipping is our only option. I called OnTrac on Thursday and Friday stressing the importance and was told it would be "flagged as urgent". Called again today, Saturday and advised it would be delivered by the end of the day today, but was also told they don't deliver on the weekend. WTF?! I asked to pick it up at the facility since it is 20 minutes from my house. I was told "they is too much volume there and you cannot pick up". I was also told this was the reason for the delay. Too many packages you can't deliver an EMERGENCY one? I'm currently in the waiting room at the vet emergency room to get this treatment for my animal. Otherwise she would die. This is going to cost me thousands of dollars because they cannot get their stuff together. Filing an issue with the Better Business Buereau (BBB) hopefully to help others in the future. This is crazy business read more

I am always disappointed when companies I buy from use Ontrac as the shipper. The drivers they hire are lazy and unfortunately lack common sense and their customer service is lack luster. How is it that I have to beg the company I purchased from to replace an item when OnTrac failed to deliver to me. They say it was but we are all working form home (most of us) so it should never be an issue of missing packages unless it wasn't delivered to the correct place. Here is my last message to them and I am still waiting. Not to mention the lost some Air Jordan 1s of mine in December. I wish companies would disclose who they use so I could determine weather to patronize them cause OnTrac is awful!!! Good Morning, So you are basically saying that if 1st Street, 2nd Street and 3rd Street all have a number 52. If I live on 52 2nd Street and you deliver to 52 1st Street that it is my problem? Cause that is exactly what you are saying. I am working from home so there is no way that I will miss a package. This is also not the first time your company has lost and or misdelivered a package to the wrong address. It seems you and your staff aren't experts in the field you claim to be. I don't know how I am supposed to complain to a company that choose you to deliver and you failed. I get many packages and mail from all over but when it's you guys I am always loosing money when I didn't choose you to be the shipper. GPS on Google maps has been updated so there shouldn't be a problem but your drivers get lazy and see the first "105" and think it's mine and it's not!!! read more

Absolutely the worst shipping/delivery experience I've ever had hands down. This company is an absolute joke. I live in Vacaville California. My package was sitting in their warehouse in concord for 3 days. Customer service kept telling me they would talk to the manager of the facility to have it put on a truck. Never happened. Here is the kicker, I ordered something online, that company used OnTrac to get it to me. My order came in 3 different packages. One checked into concord at 303am, the next one checked in at 304am in concord, and the last one at 307am. Two were delivered on DIFFERENT on trac trucks to my house and came at 2 different times. The last package is still sitting in the concord ca wear house 3 days later. IF AVOIDABLE DO NOT USE THIS COMPANY THEY ARE HORRIBLE. As on right now my package is lost in the facility since 12/03/19. It's currently 12/05/19 4:16pm ***UPDATE*** As of 2:30PM 12/06/19 no package. Was told it would be at my house by now. read more

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These guys are awful. F'ing losers. They lied over and over again about why they wouldn't deliver our package and then when we talked to management they finally delivered a broken box to the street (couldn't make it to our front door out of incompetence) and in the process BROKE OUR FENCE! Wtf OnTrac? The worst. I hate these guys. read more

OnTrac - The box and fence OnTrac broke on delivery. - Couriers & Delivery Services Near Me - Petaluma, California

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Horrible delivery service. Horrible customer service. My order was recevied at our local OnTrac location on 7/3/24. Out for delivery on 7/5/24. Returned to the facility because they needed updated information from me. Only way to contact them is through online chat with AI 'bots". Typing "Live Rep" only works part of the time. Confirmed my mailing address was correct as they had listed, package was back out for delivery the next day. Two days later, same thing, need updated information from me. Again contacted them via website to reconfirm the address information. Going through this a third time today (7/11/24). Seemed to get an actual person on the other end of the chat who still couldn't explain the problem. I asked for a manager. Can't be connected to one, have to wait and hope one will call me back. Also, can't go to the facility to pick it up. Customer Service rep through chat said someone will call me, asked if there was anything else they could help with and immediately disconnected before I could answer. Not helpful at all. read more

It's hard to understand how ONTRAC stays in business. They are an alternate delivery service for Amazon here in Occidental. All the alternatives -- USPS and UPS -- deliver reliably. With ONTRAC it's either not delivered or tossed in a field -- we live on a ranch. Most recently, I found they claimed to have delivered to me but actually delivered to an address half a mile away. Pathetic. read more

Sees used Ontrak to deliver a Valentines gift. OnTrak reported delivery on 2/8. The package, however, did not arrive until a week after Valentines Day. read more

At this point, I strongly feel there should be a criminal investigation into the local OnTrac. I keep having packages marked as delivered... and we have cameras, they are not. I wish I could tell if a company would send my package via ontrac or another service so I could avoid the headache and have my package arrive to me, not someone at OnTrac. read more

Worst most unreliable service ever! Any company that uses this delivery service will no longer get my business. They suck! Total ghetto idiots with no phone number to call (now we know why) read more

Our order came from Staples and was delivered to my house this morning. We live in the country on a dirt road. My address is clearly marked with no gates, hard access, dogs, warning signs. We get UPS and Fedex packages regularly. The driver left the package at the end of our drive where he/she saw the address and did not make the simple drive up to the house to drop it off. There are many people who would love to 'pick up' any delivery box at the end of a driveway on a country road and we would never know it was ever delivered. Either the driver was lazy, is new on the job or On Trac has a policy not to complete the delivery and drop the package wherever they see an address. In any of these cases, it is unacceptable. If you want delivery to your door, the actual address on the package, do not use On Trac. read more

They never delivered the package. Their website said they delivered on 4/6 at 4:45. When I inquired. They said us was delivered 4/1. I said it was never delivered. Never had a package stolen. Ever. It was never delivered. Said they sent the driver out to check my location (?) before 8 on a Monday morning. yah. Right. Wonder if my item is on someone's eBay now. read more

[Issue has been resolved... see edit below] I had a very expensive brand new PC being shipped to my house via OnTrac, and I was home all day anxiously waiting for it to show up. The item required a signature, and was listed as "out for delivery" all day today. I never left the house, and I was near the front door all day. Around 7:00PM, I got an absurd email from OnTrac telling me that my item had been delivered at 2:16PM, and it says that the delivery was signed for at the front door. This is complete BS... no one ever knocked on the door, and no one here ever signed for anything. I am absolutely livid about this. This is unbelievably unprofessional and completely unacceptable. To make matters even worse, I actually saw an OnTrac van turn around in my court around 8:30PM, but he didn't stop anywhere. I ran outside as fast as I could, but I couldn't get his attention or catch him. I am driving to the OnTrac shipping facility first thing tomorrow morning to talk to the employees about this in person, since no one answers the phone when I call OnTrac. As of now, based on what I've seen, I can only assume that the driver stole my obviously valuable package and forged my signature. For the record, I have seen the thousands of terrible reviews of OnTrac, and I personally would never use their services. But the company I purchased the PC from chooses to use them for some reason. OnTrac has the worst reviews of any company I have ever seen. OnTrac, you need to fix this IMMEDIATELY. ................... Edit: It is now the next day. I was never able to get anyone from OnTrac on the phone, so I drove to the Petaluma distribution hub in California, and found someone to talk to. The employees I encountered were all very kind, and they were happy to help with the situation. I talked to the PM Operations Manager Kelly H., and she was very helpful and had a great attitude. She was very apologetic about the screw up, and I really appreciated that. This morning, the tracking status said that the package was back on a truck and "out for delivery" at 9:04AM, but when I showed to the hub in person at 9:50AM (they were surprised to see me), I was able to find out that my big expensive package was actually still in the building somewhere... so I was able to sign for it right there and pick it up. Their tracking status is clearly bogus, and they just lie about it or make it up for the website. They gave me some poor excuses about why the driver didn't even attempt to deliver the package and why he decided to forge my signature (isn't that illegal?), and the excuses were clearly not based on any actual facts. But... my package was not stolen or visibly damaged, so I just don't care anymore. I just wanted to take my box home and continue on with my life. Overall, this was BY FAR the most terrible experience I've ever had with any shipping company, and I will completely avoid OnTrac for the rest of my life. I will be advising my friends and family to avoid OnTrac as well. I do truly appreciate the helpful employees who I met at the Petaluma hub though, so I very generously changed the review from 1 star to 2 stars. read more

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They lost three of my packages in one week. Not really sure why companies continue to use them. Filled claims and still waiting for them to call back with status two months later. read more

If there was a 0 star option..i would have used that instead..this has got to be the worst delivery service ever. my package says it was delivered and left at the garage door. I dont have a garage, i live in an apartment with car ports. They left my package in the middle of the road at my apartment complex..anyone could have taken it. read more

This company (in our local area) should be called "Off-trac". I have consistently had problems with receiving my packages via this company. Three packages on three occasions never arrived. Recently, I had two items on the same order, but they were shipped separately. Both were sent to the same address. The first one arrived, however, the second package was returned to the sender?? See below. I did reach out to the corporate office in Arizona but sadly they were not interested in improving their services in our area. :( read more

OnTrac - Couriers & Delivery Services Near Me - Petaluma, California

The package was never delivered although they sent a notification the package was delivered. No response on contacting them. Not sure why they are still around. read more

Have now had 4 packages in 3 weeks go missing. Have called, emailed and spoken to OnTrac supervisor and still don't have my packages. I live on a country ln in East Petaluma and my house isn't hard to find if you follow the instructions that are notated on my account. It's absurd to me that this continues to happen despite countless phone calls to customer service. I'm starting to wonder if there is in fact driver left or my packages. DO NOT USE IF YOU CAN AVOID. Your packages will never make it to you. read more

I placed an order through Amazon the estimate day of arrival was 8-31-23 I ordered a small pool for a kids party on 9-2-23 plenty of time On Trac made tracking said they were unable to deliver twice ( I was home from Friday the first on waiting) Tuesday the 9-5-23 my neighbor calls, and says there was a box left by his garbage bin which he was going to toss in his bin but stopped when he saw my name on the label I retrieved my pool which was no longer needed since the kids party had been on Saturday the 2nd I returned it through Amazon and was informed that $7.48 would be deducted for shipping from my refund I contacted OnTrac which is like being on a VERY VERY VERY BAD merry-go-round still hav not been able to speak with a person the $7.48 in NO WAY WILL BREAK MY BANK! HOW EVER WHY SHOULD I PAY FOR ON TRAC'S FAILURE TO deliver my item to MY address not my neighbor's and their FAILURE to do so in a timely manner THIS IS ABOUT ON TRAC TAKING RESPONSIBILITY OR RATHER NOT TAKING RESPONSIBILITY KARIN G. read more

So I have been waiting for almost 4 weeks to receive a package that I should have got within a week.I have never had this happen with DHL,USPS,FEDEX or UPS.I have called your regular office and corporate office atleast 7 times within the past weeks and you guys keep telling me you'll flag the driver,or you will give them special instructions which I did, to access my place to drop off the package.The package has been on the truck multiple times, and your excuse is the drop off location is inaccessible.This isn't true because,you guys delivered and have delivered packages to me with no problem until this package just recently.I also received one of my packages at the front door from your company with no hassle whatsoever.Yet with this specific package you guys continue to mark my place inaccessible?I believe you either lost my package or one of your employees stole it.I have told Shein to not use you guys anymore,as you're a horrible company and honestly should be shut down.I mean what company doesn't have a number to contact the actual facility their packages are coming from. read more

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0 stars!!!!!!! not only the worst delivery company, I think the worst company that has ever existed!! I have Security cameras all around my house and have videos of these "delivery drivers" throwing my packages over 10' down my driveway!! and other videos of them tossing my packages over my back fence which goes directly into my garbage cans!!!! I literally have 3 signs on the front of my house now (specifically bcuz of ontrac!!!) directing them to leave my packages at the front door and they still get Frisbeed down my driveway and thrown into my garbage cans!!!!!!! THE WORST!! read more