Broke the screen on my iPhone X and Onyx Decatur was able to give me an appointment way sooner than any Apple store. Cameron made sure the repair was done correctly and kept at it until my iPhone X was like new again. I appreciate the diligence, attention to detail, and accessibility of this establishment and its technicians. Will definitely be back if I have any more Apple issues. read more

This was my second visit to Onyx. Honest. That's the crux of it. I took my Mac in for what I thought would be a relatively pricey charge port replacement and left buying a new charging and having had the port cleaned for free. Can't beat that. read more

My boss dropped his MacBook Pro. Eh, it happens. The Apple Store at North Point Mall (yeah, had to drive to effin Alpharetta because I couldn't get a "genius bar" appointment sooner than a week out) quoted $1,240 to replace the LCD screen. Onyx replaced the LCD screen, hard drive, and superdrive for FAR less than that. Like, a ridiculous amount less. AND the service was super fast. Like, OMG-why-did-I-even-waste-my-time driving-to-the-Apple-Store fast. They were extremely helpful and friendly, and even gave me a cool Onyx t-shirt. SO glad I found them. The Apple Store can suck it. read more

I just had my second great experience at Onyx. About 2 months ago I had my charging port in my MacBook go bad. Instead of trucking all the way into Atlanta into a genius bar- Apple told me I could go to Onyx right down the road from me. They were prompt, courteous and best of all- had my laptop sent off to Apple and back to me in the same exact time it would of taken the genius bar to do it. Then today I got something stuck in the charging port on my iPhone. I called to get a quote because of my previous great service- when Ben told me "just bring it on in now- no charge- and we will see if we can get it out for you". 15 min later I am back home with my phone back to all its glory. They could of easily charged me to do that, but I guess customer service and quality of work mean something to them. Thank you Ben! read more

Onyx consulting definitely was there when I needed them especially with my warranty running out only days after the issue occurred. My MacBook Pro trackpad was giving me issues and my own attempts to solve the issue resulted in me cracking the trackpad. Originally the issue was because I was unable to click on anything right or left. I went there on Monday morning around 10AM and got a consult. Trackpad needed replacement but Onyx did state that other parts may need replacement and would let me know via phone call. The part itself was in stock and they did give me an option to rush the order for a fee. As a college student on a budget with an old back up, I declined and decided to wait. I was in no rush at the time and really needed to save some money. Their pricing was very fair as they would charge for the part used and the labor. They promised me Friday and I could call them Wednesday or Thursday to see if they had started working on my MacBook. Wednesday afternoon, I received a call from Onyx informing me that the trackpad not only needed replacement but the top case where the keyboard was. They gave me the adjusted quote and I was okay with it and they informed that the part would need to be ordered but would be ready by Thursday to pick up. Thursday morning before noon, Onyx called and informed me my MacBook was ready. I came in and they greeted me and let me see how the MacBook was doing ensuring that the keyboard and trackpad were in perfect condition. The total price was still more fair than what Apple asked for and were helpful if I had any questions. Onyx was recommended to me after I called Apple. Apple had given me a standard flat rate of more than $400 to be shipped back within 5-7 working days. The flat rate would have covered any parts that needed to be replaced for the repair after I asked Onyx. Apple had not explained to me why it was over $400. I had only assumed it was a trackpad replacement only. My total price was still less expensive compared to Apple and more time efficient for four days. Decatur is nowhere close to me but It was the closest onyx branch and it gave me a good impression. I live in Clayton County and while there are several shops to fix computers, none of them are Apple certified. Onyx being Apple certified means that will use genuine parts which is reassuring because you know the part is made for Apple products. While I was in no rush, I still did want my MacBook Pro soon as I was starting school soon and most of the courses on campus require use of a computer and while I do have my old HP, it's old and runs slower than I needed. I was pretty surprised the repair was quick. It was only a day difference form what they estimated because Onyx does first come, first serve queue unless you opt in for the rush fee but it still gave me a good impression on how honest they are. They were really considerate cause I had an old Wonder Woman sticker on the top case of the keyboard and removed it and put it on the new one. I can't think of many places where they would even think to do that since it was just a sticker. Overall I had a really good experience at Onyx and would go there for any future repairs. I would recommend Onyx for any MacBook or Apple issues. Their prices are fair and they will try to help you out the best they can. read more

Onyx replaced the cracked glass of my iPhone for only $59 bucks! It was fast (same day) and it looks great! And best of all, it saved me from having to replace the phone. It works great. Definately recommend these guys for iPhone work and any other Apple device repair. read more

What a hidden gem Onyx Consulting is! My Macbook had been painfully slowing down for a long time and a colleague told me that I probably needed to get my RAM upgraded. I am a total dumb techie and didn't know what questions to ask. I called on the phone and was given great info about what I needed to do. I came in and what I really liked, apart from the friendly and kind service, is that I was told that I could get away with upgrading to 8 GB for $99 instead of 10 GB for more than that, because performance-wise 8 vs 10 wouldn't do much for me. I really appreciated that they were honest about the sale and proved that they weren't trying to make a quick buck off of me. My service was done in lightning speed time and it was such a more calm and professional experience versus going to a crazy, impersonal madhouse like the Geek Squad at Best Buy or Frye's or Apple. Support these local guys and you won't regret it! read more

I popped in this morning because of a problem with my iPhone. The gentlemen at the counter said they would do what they could and after fiddling with it for just a few minutes he's fixed the issue! And no charge! They were fast, quick, and kind. I'll be back with any other mac issues specifically because they were so on point. Thanks! read more

I brought in a dead iPhone - they cleaned out the battery port - an easy and cheap fix. Plus, they were nice, non-condescending, and didn't seem to mind my two toddlers running around while my phone charged up. I will definitely go back! read more

This morning I could not use my iPhone. It would not stay on. I took it to Onxy Consulting and they took care of me. They were very nice and knowledgeable. I was praying all they way there that I did not have to spend a lot to get it fixed. My situation may not be the same as yours, it's a great option for your computer repair needs. I am so thankful to Onxy Consulting!!!!! read more

Had a tricky issue with a pc that kept crashing whenever I played games on it. After taking it to a couple other repair places closer to me that misdiagnosed the problem and tried to sell me upgrades, I gave Onyx consulting a try. They first replaced my graphics card, but the problem persisted for me so I took it back and they determined the cause was heat damage to my motherboard. They gave me a full refund for parts & labor on the first repair, replaced the motherboard and put in new fans within a day of receiving the new part. My PC is finally running great! I was very impressed by the honesty, expertise and tenacity of the repair techs here. Onyx is the only place I found that was able to do this repair and it was all done for a fair price. Thanks Ben and Cameron! read more

Extremely professional and comprehensive service. I felt very confident with their review of the problem and my hard drive was promptly replaced. I even moved to another state while they were finishing my service, and they carefully packed and sent my computer to me at my request. I did not worry AT ALL, which was just a God send because I had enough on my plate to handle with a cross country move with my family. Got my computer back and was up and running again. Yay!!! A+++++ read more

Based on what an Apple employee at the Lenox Mall told me, my MacBook Air Display cable was physically damaged by an Onyx employee who claimed no responsibility at first. I went on Yelp just to warn people but surprisingly this led one of the owners to contact me to "make things right." While I wish this hadn't happened in the first place at least the situation was rectified - and swiftly at that. Maybe consider screening for this type of employee behavior in interviews. It's not a totally abnormal situation. People skills are important in addition to hardware skills. They do charge a $50 diagnostic fee and $100 per hour for labor whereas the Apple store charges $39 per hour and will diagnose issues for free. Granted you might go insane traveling to and around the mall. read more

When my MacBook Air bit the dust this week I made the trek to the Apple Store at Lenox, where I was told there was a 5-hour wait for an appointment. Neighbors suggested I take it to Onyx in Decatur, and I am SO glad I did. My laptop was dead, but they showed me the cause, made suggestions, and in the end I ordered a new MacBook at 4 p.m. Monday. By 10 a.m. Tuesday Bryan, my technician, called to say my new laptop was in, and all my data was transferred. Great service in an unhurried, quiet atmosphere. I am a fan for life! read more

I've been rocking with Onyx for years. My boy Yahdo over at the Northcrest shop always hold me down ..thanks.

Took my teenagers 2012 Macbook Air in to diagnose a loud sound. I guessed anything from a fan to the hard drive. The tech quickly targeted the processor fan. In 20 minutes he opened up the Macbook and "deloused" the fan. Our final bill was $0. read more

My MacBook Pro is considered vintage but is still in pretty good shape considering the age. I took it into Onyx (Decatur) because the battery had swollen and pushed up my trackpad. Ben R. assisted me and they had my battery in stock. He changed my battery quicker than I had time to process what was actually wrong. I also needed a new charging cord and that was on site as well. I spent a maximum of 30 minutes in the location and all of my problems were fixed that quick. The prices are also reasonable as I had been quoted much higher prices for the repair. In addition to this, Ben R. also took time to answer some other questions that I had about the computer, external memory and other things. Knowing that these guys are around may actually keep me as an Apple customer. Thanks! read more

Onyx consulting is dreamland for the person who finds themselves in need of Apple computer repair. They have now helped me twice in two different locations and each time I get consistent service help and always feel great about he price and integrity of my machine. Due yourself a favor, go somewhere you can trust! Thanks guys!! read more

My company uses Onyx Consulting for regularly scheduled maintenance on our Macs. We are heavy users and sometimes hard on our machines with the design work we do, and our consultant Oleg, has been able to keep them running smoothly. There's not a single issue he hasn't been able to resolve promptly. His skill set and level of professionalism are unmatchable. Onyx also assists with spec'ing out any new equipment. read more

I freaked out because my laptop charger stopped working and I had a deadline looming. I drove to the Decatur Onyx, walked in and was helped immediately. 5 minutes later, my problem was fixed and they said, "No charge". Seriously, in today's world, who does that? I was super pleased. read more

The guys at Onyx saved me today. Brought my non-responsive iPad in and they brought it back to life. Very pleased! A great resource here in Decatur. read more

I was directed by Apple support for battery replacement for my MacBook Pro 09. I called and asked about battery on Tuesday also gave serial number so they can let me know whether they have one that will work. The guy stated that they didn't have any in stock but will be ordering and to come in that Thursday. Being that I work, I asked to make an appointment. He stated it won't be necessary. I also asked price. He stated $109 for battery and installation would be $20-$30. I don't recall exact price for that part. But I was fine with that price. Thursday comes and I leave work to go and upon arrival they only have an Apple branded battery, which clearly was more expensive. I stated the interaction over the phone and explained what was stated to me. They tried to make it seem as if I was lying. I wouldn't waste 30 min drive in rush hour and raining traffic just to be turned away. This was poor service. The tech walked off. I asked a woman sitting there if he was done and he comes back with another guy and he too said I must have misunderstood. If someone says to come in on Thursday and I asked about an appointment I don't see where I would make that up. I even showed him my call that I made to the correct store and phone number. I'm beyond disappointed because the battery was needed for work so it was urgent. I called to make sure to avoid this. I left work early as well. Such an inconvenience and to be made out to be a liar was pretty disappointing being that Apple support directed me to them. I asked pricing because that is exactly what I would have. Not every one can come up with extra money "just because" read more

The staff at Onyx was fabulous: professional, knowledgeable, and considerate. The turn-around time was very quick and my computer has worked like a dream since they fixed it. The store is easy to find and parking is in front. Also, they are open on Saturdays for drop off and pick up!! I recommend this place without hesitation and will go back myself if the need ever arises. Onyx is great in its own right, and even more so compared to the hassle of going to an Apple store! read more

Travel back in time with me to 2009-ish. After a short MARTA trip out to Decatur, I rolled into this place because the fan on my macbook sounded like a space shuttle ready for lift-off. Right off the bat, I liked the minimalist vibe of the place---crisp and clean, but no frills. Then I was greeted with excellent customer service, and within a few minutes I was on my way, impressed with the lack of pain in the whole process. Then, even better, by the next afternoon they had repaired everything---at what I recall as being a very reasonable rate---and I never ended up hearing another peep out of the fan. None of this was truly astonishing, but I was impressed. I even had an urge to write a yelp review applauding them, but coming from NYC, I noticed how yelp really wasn't a thing yet, and... well, laziness got the best of me. Now fast forward to a few months ago, more than 4 years later. After a long day at the library, I had an unexpected voicemail from Justin of Onyx Consulting in Atlanta telling me that I had won a brand new iPad Mini in Onyx's monthly raffle for over 5000 customers subscribed to it's email newsletter, and I just needed to swing by the Decatur branch to pick it up. Sounds like great news, right? Problem: now I live in NYC again. So I called up Justin semi-bummed out, expecting that if I ended up getting the Mini at all, it would only be after a hassle. But Justin made my day, insisting that my new location was no problem, that he'd have the packed shipped up to me first thing, and that he'd happily cover the shipping costs. Sure enough, within a few days, my prize had arrived. Talk about an unmixed blessing! Set aside the fact that they just give out iPad Mini's to their customers on a monthly basis. And set aside the fact that I was only a one time customer, having not been in the store in many years. What I'm really stunned by is Onyx's integrity. I had won their raffle, sure. But they could have easily just insisted that I needed to pick the prize up in person. Yet they didn't---they went the extra mile, sticking to their word, making sure I got my prize. These days, that sort of commitment is really refreshing. The guys at Onyx have a good thing going. I definitely recommend you check them out. read more

Friendly, professional, incredibly competent - thanks Onyx!

A great big THANK YOU to Pavle for his 'laying on of the hands' today. He fixed my ailing MacBook Air, told me what to look for in the future and how to avoid it and didn't charge me a cent! Many thanks! Love these guys. They can help with the big stuff and the small. It may not always be free, but it will always be reasonable. Highly recommended. read more

This place is full of young, sharp computer geeks, but they arent geeks in the bad way. They're super cool. It was a fun experience and they got the work done well! Thanks Armin and Pavle! These dudes are cool. read more

Onyx Consulting in Decatur is top notch! My old system pooped out. They gave me a cost range that was affordable even on the high end for data retrieval. I expected to pay either $100 or $200 depending on what they found when they got into my junk. They knew I would pay for either happily. My guy Jason retrieved and transferred all of my files for $100. He even helped me organize a bit. Thanks Jason. Super honest. Super thorough. Excellent customer service. Great looking exterior of building too. Hi 5's. read more

I've been going there for a few years now. I have finally decided that it's pretty pointless going to the Apple Knowitall bar, they never have availability. My computer is my business when it doesn't work, I can't work. So if it's an easy fix I don't have to wait for a Genius to finish teaching a soccer mom how to use itunes. I just recently had my laptop logic board quit on me. Onyx had it diagnosed same day, gave me a repair estimate for time and cost and I had the laptop back up and running in a few days. The mini vacation was actually kind of nice. Thanks guys. read more

I've used their servicers twice in the last two years. They're super. Armin Karacic diagnosed and replaced a new driver and, most recently, Jeff Wimbish solved an external hard drive problem. Courteous, professional-- highly recommended. read more

Computer repair after warranty can be painful but not an Onyx. This is my third visit in 6 years for a simple IT support and as usual got great and quick customer service. Straight forward, exceed expectations and are very detailed when it comes to their work and the quote vs actual costs. No hidden fees or surprises when I have gotten the final bill. Jeff was very patient with all my questions and had answers which I could understant. read more

All I can say - freaking fabulous place. This might be my favorite customer service experience of 2011. They were incredibly speedy, polite, and they found a warranty on my Mac that I didn't even know existed! Their Apple Warranty Service was incredible and they found a way to get my entire (pricey) repair covered. I didn't pay ONE penny and I have a "like new" Mac. They do PCs too. Thanks Onyx!! read more

Onyx is an exceptional resource for anyone needing tech help. They have taken care of my needs with exceptional knowledge and experience--and terrific customer service for 20 years. Recently, at the Northcrest service center, Luke and Mike greeted me immediately, accessed the problem, made a recommendation, explained everything to me and had me in my car in 20 minutes. I had other questions after the upgrade and they were available 24/7. Wow. Looks like sound business disciplines, hard work and dedication to customers is fundamental to their business. Could not recommend more highly. Mary M read more

After having crashing problems for over a year with my Mac and being told by everyone online I owned a boat anchor, I finally decided to look locally for a fix. I tried two other places and were turned down or just plain ignored, then a friend suggested Onyx. I was cautious but figured why not. Less than 20 minutes after my initial email I got a response, very detailed, helpful, and thorough. Awesome. I had mailed the Northcrest location, but they suggested due to where I live to try Decatur and they would forward my email on over. I went in on a Friday and dropped it off, they were busy but assured me they'd have an answer within two business days. Tuesday I got a reply, the computer was running fine, had not crashed, and could I give more details. I did, brought in my keyboard and mouse as well, and they continued diagnostics, but simply could not get it to act up. For $40 I was a little bummed, but appreciated their efforts, courtesy, and willingness to assist. It crashed as soon as I got home of course, but since has been running flawlessly, and even a few little issues I hadn't mentioned are gone, so their steps to diagnose must have cleaned out something. I've been in contact since with a few minor questions and they are always answered within a few hours. So although I can't say they fixed my problem, they did indeed do what they said and were extremely professional the whole way through, and the computer is working better now than it has in a few years. For the price there is no way I can complain, I expected them to just tell me to save up and buy a new one or drop a paycheck's worth of funds into repairs, they did neither. That to me is good business. read more

My personal MacBook Air suddenly slowed way down. IT guys at work said to take it to Onyx in Decatur. They diagnosed problem (dying drive), replaced it, and restored all the corrupted files. Outstanding service. Great communication; they called several times to update on progress. Final cost was well below estimate and job was completed right on time. I could not be happier with the service and outcome. read more

best service in town. they helped me out with my broken screen i phone. everything was done perfectly and on time .... any issue i have with my computer or my phone, the only guys i would go to read more

Last week, a message popped up on my MacBook Pro saying that it was about to crash and that I needed to click "OK" to be directed to the company who could prevent the disappearance of all of my treasured files and programs. I knew enough NOT to click "OK" and turned off my Mac hoping the message would disappear when I rebooted. It didn't. The next time I did this, nothing came up on my screen. This is when I got in my car and drove to Onyx Consulting in Decatur. Two people had referred me to them. I walked in the door and was greeted immediately by Armin. He got it running on his first try and explained to me in non-tech speak what had happened. He re-started my precious machine a couple of more times to make sure the problem had been addressed and ran a virus check. He showed me how I can do all of these things on my own at home. I figured while I was there I would tell him I was concerned about all of the spinning balls I had been getting lately. He ran a couple of checks and recommended that I increase my RAM. I purchased it, he installed it and boom! after a couple of times of starting it back up, my MacBook Pro is like new. I walked out of there having spent only a tiny fraction of what I had anticipated it would cost me. I stopped back by the next day to ask some more questions about upgrading memory and spoke with Pavle. He was also tremendously helpful and explained things to me in lay person's terms. My days of trudging into the Apple store and enduring the long waits and crowds are OVER. Onyx Consulting is the only place I will take my Mac to now and I highly recommend that everyone out there give it a try too. read more

My mac would turn on but the screen would either have static or stay blank. I took it to Apple and they said I'd need to get a new part that would range from $350 - $500+. I heard about Onyx and wanted to see if they new something Apple didn't... and they did. The guy reset something and ran a diagnostic and its up and running, along with a better charger. Ultimately, I walked out only having to purchase a new charger.... thanks for saving me several hundred bucks!!! Booo in-store Apple Support read more

Brought in my MacBook to the Northcrest Rd. locations with a corrupted user profile, and Yahdo was very helpful and fixed it for me in a very short time. Given I didn't have a lot of files and such on my computer and it was already backed-up to my iCloud. Definitely recommend going here with any issues you'd have. read more

I am so not a techie and I was having trouble backing up my Mac. Daniel saved me by explaining in simple terms how to manage and use my Seagate external drives and Time Machine. My panic of not losing data is over. And, I got to enjoy Daniel's awesome accent while getting my lesson. Thanks Daniel! read more