I want to personally thank the executive director, Jeremy Tolman, for going above and beyond for me…read moreand my family. Having to place a loved one in a facility is so difficult...and, especially when family is out of state. Jeremy and his team are amazing...they are great at communicating with family...his staff offered us all coffee when the kitchen was closed, greeted us all with big smiles when we came up for a visit...and, offered assistance to all of us(help to answer questions, etc.)...Jeremy even went out of his way to hug my Mom, from a special email request that I had sent from California. The nurses are so cheerful. Tons of activities to choose from...I am grateful! And, only gave them a '4' b/c the food could still use some improvement;)! Thanks Jeremy...for making a difference, during a very tough time for our family!

I was transferred to Life Care for skilled nursing and physical therapy, after spending a month in…read morethe hospital. I spent a month in Life Care and had excellent care in this beautiful facility. Staff from Stacy in Admissions to Tara the most incredible CNA anyone could ask for were part of my staff. Just a great staff who made my stay most comfortable when I was feeling my worst . Your care was excellent, and a special thanks to Rick, Ben, Riley, Tara, Christine, Gloria, Liz, Jason, and Maddi. Extra special thank you to Natt, Wound Care Specialist and his team who mended me back together. Would definitely choose this facility if I need care again ! You're the best !

my father was taken here after breaking his femur and requiring rehab to be able to return home…read more This facility is awesome. my wife and I were concerned after reading the reviews and heading to Spokane to support our family. I admit we were jaded thinking terrible things about our dad and what was happening to him. At every turn we are impressed with this rehab. I would name drop the superior people working here but just look at the whole staff roster. Everybody here shows friendly compassion and skill in treating patients kindly and respectful. I hope my children choose this place for me should I ever end up in this situation.

Rude, unreasonable and unpleasant people to deal with. Very unprofessional. Do not put the best…read moreinterest of their residents first. Not a place I would ever want to be at.

My mother lives in Spokane Wa. My sister and I are from out of state. My mother does not want to…read moreleave Spokane. My mother got very sick due to Small Cell Lung Cancer. The cancer kicked off an immune response that caused her to suffer from memory Loss Mental Confusion and Seizures that nearly killed her. My Mother was recovering from seizures caused by a small cell lung cancer and was moved from Sacred Heart Hospital to Spokane Falls to recover. When my Mother was checked into Spokane Falls she had with her several personal belongings including a book shelve her portable stereo and her wallet with her debit card and ID among other items. She also had a Fall Risk condition which brings me to the first problem with Spokane Falls, their staff do not understand what "Fall Risk" means as my mother was admited with a Fall Risk Classification, yet staff consistently let her get out of Bed and move around on her own. She fell and got stuck between a toilet and the wall in her bathroom causing a trip by ambulance to Holy Family Hospital. While at Holy Family they had noticed my Mother had several fall related head injuries. She also received chemo treatment while there. After Treatment, Holy Family Transferred her back to Spokane Falls. However upon arriving back at Holy Family my Mother started having seizure again. Spokane Falls sent her back to Holy Family who eventually transferred her back to the ICU at Sacred Heart. My mothers condition declined to the point that she was removed from Life support and put into palliative care. My sister and I went to recover my Mothers personal belongings specifically her wallet with ID and Debit Card as she was dying. Unfortunately, this brings me to the second major problem with Spokane Falls, they lost all of my mothers belongings. They tried to say she took them with her but there are 2 problems with that story. First my mother was never in the condition to do so, Secondly she had way to many belongings to take on an ambulance .... There was no way they are going to let you load a book shelf onto an Ambulance. We checked with Holy Family, Sacred Heart and AMR ambulance service and none of them knew anything about my mothers belongings. AMR outright denied that the took on any of her items. We even visited the hospitals. We checked my mothers latest banks statement. She should not have a single transaction on it this year (She has been hospitalized or in a care facility with limited mental capacity since December 2024. Her latest statement has some large transactions on it. Currently we do not know if these are auto payments or manual withdraws. When this is over my sister an I will be getting the Spokane County District attorneys office, law enforcement, Washington state department of human services, and federal regulators involved. So in short if you truly love your loved one needing care DO NOT SEND THEM or LET THEM GET SENT TO Spokane Falls. Your love one will not receive adequate humane care and their belongs will more than likely get stolen or come up missing.

The PT/ OT team here are amazing. Darren, Kendall, and Christin were beyond helpful with my healing…read moreprocess. The team that helps with PT OT is what really makes a difference in your healing. The nursing team such as Anastasia, Betty Jane, Anderson, Ongeshi, and Raquel were top notch. The nursing team is very skilled and well beyond adequate. They work extremely hard to have us patients here feel cared for and heard. The CNAs who made my daily needs feel important such as Jessica, Kaya, Kalu, Gilbert, and Angela are amazing. Sean the main person over activities for the week helps to make every day of the week feel like there's some fun event that Will be going on. He helps bring a young experience to the nursing home to make it to where he said himself. If he had to send a loved one here he don't wanna make sure they're having a great time. Then of course, admissions team were amazing and very helpful with any need I had. Rich, the driver who took me to all my appointments, was very kind and helped make even the earliest mornings feel great.

Horizon Hospice gave excellent and compassionate care to my aunt during her time on hospice. Her…read moreprimary RN followed her when we moved her out of her home to adult family care even though it was technically not in their area. All the nurses and social workers were so caring and supportive, very responsive to any change in her condition. Their amazing volunteers came and visited with her when family was unable to. I cannot say enough about the care she received. They were there for both my aunt and the family throughout her final journey.

Thank you. The response and care you provided for both my husband and myself as primary care giver…read morewill always allow me peace in his passing. In particular our primary nurse Laurie who gently prepared us as his condition declined and Anna who stayed with me through his agitation. Also, he loved the grooming aide Mikayla and his bi-weekly shampoos.

Kayla Kendall is AMAZING! My Husband and I have been looking for a medical practice that provides…read moreoutstanding care while keeping services affordable!! We are INCREDIBLY GRATEFUL for the way Kayla NEVER talks down or in a condescending way like we have experienced in the past at other medical practices. For a monthly fee, we can see them as often as needed, which makes healthcare both accessible and stress-free. Kayla is so WONDERFUL to work with We Actually Look Forward to Our Appointments

I have been going to North Idaho DPC for about five years now and have received the most…read moreexceptional care! I was sick with the flu and they fit me in and I received all the help I needed today. Care from the doctors, help with my nausea, iv to help become hydrated again and some red light therapy. I'm leaving feeling so much better than when I came this morning. I'm so grateful for the outstanding care I always receive.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

I love the location because I take public transportation, and just walk two blocks to their office…read more I have never had any trouble accessing the building, and the procedure is quick and easy.

Really, ZERO stars is more appropriate. I am a retired advanced-practice nurse, recently moved to…read morethe Spokane area. I called to establish care at Spokane Internal Medicine. It took them 5 days to call me back, and the first question was what insurance I have (I have full coverage so I advanced to question 2). The second was whether I have ever been in a pain management program (code words- "are you a drug seeker?"). I do not take any pain meds, so on to #3. This one floored me: "Do you have fibromyalgia?" to which I said, yes, I had been diagnosed with it many years ago. The scheduler instantly read from her script: "Unfortunately you are not in our scope of practice and we can't see you." Wait, what? I told her I wasn't seeking care for fibromyalgia, and would see a rheumatologist if ever I needed medical management for FMS, I was seeking a primary care provider, but her discriminatory script had no other response than to say I was not in their scope of practice and they wouldn't see me. That's like saying my cardiac condition isn't in their scope of practice and they won't see me. It makes no sense- if a doctor feels a conditon is outside their scope of practice, they refer a patient to a specialist for that condition. It's standard practice, so something is fishy here. Apparently, SIM has decided a patient with fibromyalgia syndrome (or chronic pain- the question I passed) fits some hidden profile and they are using these questions to discriminate. I wonder what the next questions would have been. In addition, the SIM doctors are sadly outdated in making their value judgements about patients with fibromyalgia or chronic pain conditions, which speaks volumes about how antiquated SIM medical care is. These providers would do well to consult the Arthritis Foundation, the National Institutes of Health, or the Centers for Disease Control, maybe even go to a conference to update their knowledge base. There is a wealth of information and research about fibromyalgia syndrome and the neuropathology of chronic pain disorders. Perhaps if they knew more, they would feel comfortable accepting patients with these conditions into their practice. I'm afraid, though, that the real issues aren't the disorders, but the use of the diagnoses to discriminate. Shameful. Avoid this place if you want a doctor who cares.

Great food, all the staff was great. The nurses and PCT's were great and all the therapists were…read morereally good and knew what they were doing. If you need rehab, I highly recommend Rehabilitation Hospital of the Northwest.

My brother fell and was diagnosed quadriplegic. Our family was able to move him here after…read morereleased from the hospital. The staff and care specialist Jessica were phenomenal. My brother was deaf and unable to respond to questions, but everyone in the Rehab Hospital treated him with kindness and respect. Our family is extremely grateful for the compassion and care he received and for the kindness extended to all our family. We would highly recommend this facility for rehabilatation recovery.