Showed up 15 minutes before appointment for routine screening, made sure to get all paperwork…read morecomplete and in beforehand so all I had to do was check in. There was absolutely nobody in the location, yet for some reason it still took over 20 minutes AFTER the scheduled appointment for anyone to come get me.

Okay, I get it, I understand health workers are understaffed and underpaid. I can and do forgive…read moremost. Anita, the one who took care of me, is beyond this. She is downright mean. I've never wanted to cry more than being told my incredible pain in my ear, is nothing. I tried to explain that whether or not it's red, I am in horrible pain. I even asked, if it's not an infection what could it possibly be, a shrug is not the answer I'm looking for. Beyond the lack of any sort of further investigation, she was super mean about it. I feel very genuinely belittled. I gave three because every other staff member besides Anita was so kind and caring. Front desk workers, the guy who did the initial. Anita, if you are seeing this, it's okay to hate your job and be overwhelmed and tired, it's NOT okay to be mean. I hope you can understand that.

I would give zero stars if that were an option. In my experience, patient care at this facility has…read moredeclined significantly, and my recent situation has been extremely frustrating and concerning. My treatment began with Dr. Doulens for a work-related right knee injury. We started with conservative treatment, including physical therapy, followed by arthroscopic surgery to debride the knee. After continued issues, he referred me to the knee specialist, Dr. Sandberg. After evaluation, Dr. Sandberg diagnosed me with stage-4 osteoarthritis and confirmed that I was a candidate for a total knee replacement. However, he recommended delaying the surgery due to my age, explaining that younger patients often require additional replacements later in life and may not always be satisfied with the outcome. He suggested trying alternatives such as Synvisc (gel) injections to prolong the need for surgery. At the time, because the injury was work-related and covered, I initially agreed to schedule the knee replacement. However, after speaking with another individual who had received similar advice from a different orthopedic provider, I decided I wanted to reconsider and pursue the more conservative options that had already been discussed. About one week before my scheduled surgery, I was contacted and informed that Dr. Sandberg was no longer employed by IU Health and that another physician would be performing my surgery, even though I had never met this doctor or discussed my case with him. Because of this, I cancelled the surgery and scheduled an appointment with Dr. Brobst to discuss injections and an unloader brace instead. During that visit, I explained that I wanted to try conservative treatment first. Dr. Brobst told me that I was an ideal candidate for knee replacement and that my condition had worsened but said he would submit for the brace and injections, although he doubted insurance would approve them due to cost. He also told me my work restrictions would remain the same and that his staff would complete the paperwork. Two weeks later, I was notified that my restriction paperwork was ready for pickup. When I arrived, I discovered that all my work restrictions had been removed. The nurse could not explain why and said she only followed the doctor's instructions. I later contacted the office for clarification and was told that Dr. Brobst had decided not to continue my restrictions, but no clear reason was provided. This was extremely confusing, especially considering that three different physicians, including Dr. Brobst, had stated that I needed a knee replacement, yet I had not had surgery, and my condition had not improved. It felt as though once I chose to try a conservative approach instead of immediately proceeding with surgery, my care plan changed without explanation. I was also later informed that no requests had actually been submitted for the unloader brace or injections, despite being told they would be. That leaves me under the impression that I am being released back to work with absolutely no restrictions or accommodations until I give up and decide to have the surgery. In my personal opinion, I was told one thing during my appointment, and something entirely different happened afterward. For my own protection and for my workers' compensation attorney, I record all appointments, and what occurred does not match what was discussed. My family has been loyal to IU Health for years. I have been treated here for multiple orthopedic issues, my son has received care here for his broken leg, our family physicians are at an IU Health facility, I have an upcoming appointment at the Otolaryngology office, and my son sees several specialists at IU Riley. However, after this experience, I am seriously reconsidering whether we will continue using IU Health providers if this is the level of communication and consistency patients can expect. I'd really hate to go in for a busted eardrum just to be told that I needed to have an amputation.

I'm not sure if they're understaffed or just don't care, it takes an unreasonable amount of time to…read morebe seen compared to other IU hospitals. The staff are pretty friendly though so that's nice

I recently returned to meridian after a 6 year absence. I left in 2018 because they would not…read moreanswer the phones when I called and my primary care doctor left the practice and they didn't inform me. No email, no call, no text, nothing. In 2017 I needed to see a doctor because I was sick. I called twice. My 1st call was not answered. My 2nd was but they hung up on me as I was telling them what was going on. When I finally got in after calling the supervisor I was told I had a viral infection but they couldn't treat because the illness was almost gone. Because they didn't answer the phones I had to fight something viral with no treatment. Then a few weeks ago I was referred to a psychiatrist named Timothy. I told him about meridian not answering my calls in the past. He indirectly called me a liar then he called me a sexual predator. I'm a virgin and I have no criminal record but yet he says I'm a sexual predator. He is a so called mental health professional. I am now in the process of suing for slander and mental distress. Please do not go to this facility. They are not professional. ​​

The woman on the phone, I believe her name is Tara, was absolutely awful. Told me that Meridian…read moreHealth Services does not provide psychiatric services... this is one of their main marketing points for the service. Tara also had a very rude attitude. She talked down to me while on the phone and I am happy to say that I will not be looking forward to ever meeting with her.