Open Door Policy

5.0 (12 reviews)

Garage Door Services

Closed • 8:00 am - 5:00 pm

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Services - Open Door Policy

Automatic garage door installation

Manual to automatic door conversion

Garage door opener replacement

Open Door Policy Photos

Open Door Policy - Garage Door Services Near Me - Chapel Hill, North Carolina

Open Door Policy - Before taking down the old doors. - Garage Door Services Near Me - Chapel Hill, North Carolina

Open Door Policy - www.odpgaragedoors.com
919-525-4803 - Garage Door Services Near Me - Chapel Hill, North Carolina

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Kevin B.

2 years ago

We got great service from Open Door Policy early this year. One of the springs on our garage door broke, leaving us unable to open the door. I called ODP and Sean came out the next day with a crew member to diagnose the issue and prop open the door so I could pull the car out. We needed a new garage door anyway so rather than simply replace the springs we opted to get a new door altogether. Sean did a nice job talking me through the different options for new doors as well as the garage door opener, which was also old and ready for replacement. He was able to get us on the schedule quickly and complete the work, which was excellent. The price was a little bit higher than another quote I got, but the garage door was a different brand so it wasn't an apples to apples comparison, and in any event I just liked ODP more. A few days after installation I noticed a tiny bit of daylight at the bottom of one area of door, probably because the floor underneath was not quite even. So I called Sean to inquire about that and he sent out a crew to replace the standard seal at the bottom of the door with a larger seal at no additional cost. Ever since, the new door has been working great. I plan to use ODP for annual maintenance as well and I cannot recommend them enough for your garage door needs. read more

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Sue T.

2 years ago

Open Door Policy is wonderful: everyone there is responsive, talented, courteous, and efficient. I am in the annual review program, and I will never worry about my door being properly operational again. I think the program is a bargain! Lee, my technician for the past two years, is just the best. Open Door Policy is the only one I'll call for any garage door need. Thank you to everyone there! read more

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Eddie H.

Elite 26

303

163

8 years ago

Sean and Ed came out and did two full garage door installations. They completely tore down the old doors, including the rails and other old equipment, and installed everything from scratch. The attention to detail was impressive, and Sean was very communicative during the whole process, getting my opinion on the wall mounts and other features where necessary. We have had our new doors for a few months, and they're still as amazing as the day they were installed. A few things that were especially great: - Sean had great communication before the installation. Very responsive and willing to provide multiple quotes for different options. - They have access to lots of cool and new openers and garage doors. We got two wifi-enabled openers on a belt drive, and the doors are insanely quiet. - Their good prices are comparable and in most cases better than competitors. - Sean saw an electrical issue with my current outlet and brought it to my attention. Instead of leaving us empty handed, he let me borrow his extension cord so the door opener would function until we got an electrician to take a look. He even came back by the house to pick up the cord once the issue was resolved. - Sean and Ed were really cool and nice. That goes a long way. read more

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Peadar N.

4 years ago

Great garage door service. Prompt reliever reasonable. Sean himself a great guy to deal with. Highly recommended.

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Caroline D.

5 years ago

We recently used Open Door Policy, first to diagnose and repair our stuck open garage door in Briar Chapel (it turned out to be a broken spring) , and then to replace the old Genie opener with a new LiftMaster. We found Sean and assistants to be very accessible, always prompt, and they cleaned up afterward. Sean did a great job of communicating with us re what he planned to do and why. He's very friendly and willing to answer questions. He and his helpers were always masked when they came to our house. The charges for parts and labor were very reasonable . Overall we were pleased with the service we received and will use Open Door Policy for regular maintenance on our garage door. read more

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Richard O.

5 years ago

This is the second time we received service for our garage door, once before the pandemic and again just recently. The Open Door Policy guys werr available quickly, provided an accurate arrival window and a heads up message when they were on the way. I am very happy with the quality of the repairs. They go the extra mile in evaluating the problem to be sure there isn't another problem lurking, touching up any issues they see (straightened bent rails while they were here) and the cost was very reasonable. They were just very good guys. Will be calling them whenever needed and would highly recommend. read more

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Susan F.

5 years ago

We have used Open Door several times and have been extremely pleased with their work and their responsiveness. I highly recommend Open Door Policy for your garage door needs. read more

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Anne C.

5 years ago

Open Door did a wonderful job of fixing and adjusting our weird garage door. Because of many factors the electric pulley system and the rods were custom fitted, backwards. It had become unbalanced and the door wouldn't open. Open Door techs came and figured out how to deal with this one of a kind situation, tuned the wire cables to be even and also helped us reprogram the auto door opener. All for a reasonable fee. Definitely would use them whenever we have an issue with our garage door. read more

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Quincy K.

4 years ago

Sean was great. He always answered or called back promptly. The plastic closure strip on the bottom of the door frayed after 6-7 months and they replaced it promptly under warranty without me asking if it would be under warranty. These genuinely care about doing good work. read more

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J M.

4 years ago

Sean of Open Door Policy is my go-to door man for many years now and two different houses. He installed the MyQ app last year that I can't live without. No more "Did I leave the garage door open?" panic attacks far from home. I'm pretty tech savvy and I never could have figured it out. He's fixed all kinds of problems for me and is always responsive, transparent, knowledgeable and trustworthy. read more

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Rosemary B.

5 years ago

I had two garage doors that were used and complicated to reinstall. Very glad I called them, they did a perfect job, and it wasn't easy. Very glad I called Open Door Policy. On time, reasonable prices, easy to communicate with. read more

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Eric M.

5 years ago

We called ODP with a broken spring on our garage door. Sean texted us quickly and showed up within an hour! After not even an hour later, the door was repaired and tuned up! Sean explained everything before performing the repairs and was a pleasure to work with. Excellent service and we will be recommending ODP to our friends and working with them to keep our garage door in shape for years to come. Thank you! read more

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More info about Open Door Policy

2608 Damascus Church Rd
Chapel Hill, NC 27516
Directions
(919) 525-4803
Call Now

Payment methods

Does Open Door Policy take credit cards?

Yes, Open Door Policy takes credit cards.

From the Business

Specialties

Specializing in: - Garage Doors & Openers

History

Established in 2014.

Open Door Policy Inc or ODP as we like to call it is a company based on helping our neighbors. We believe that if you take care of the people in your community you will in turn be successful in your community.

Meet the Business Owner: Sean M.

I started Open Door Policy, Inc. with the goal of offering a impeccable service at a reasonable price. Since 2014 ODP has done just that and we will continue do so. Thanks for your patronage!

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Review Highlights - Open Door Policy

“A few things that were especially great: - Sean had great communication before the installation.”

Mentioned in 7 reviews

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Garage Door Specialist

4.9

(106 reviews)

Nov 2025 Returned home one evening and standard press of the…read morebutton to open garage door parking in reverse. I look in rear view mirror and camera screen to notice the door was still down....tried again, see the light turn on and starts to go up...then bounces no more than about half inch in close position. Thinking possibly something fell over in the garage and tripped the sensor causing it to not open. Enter the garage from the interior and quickly assessed the problem --"broken spring". A label for business "C.D." who installed the garage door with phone number, so I called and left a voicemail. The next day, I called back after 8am and the phone rings and rings. Fast forward, good thing I asked a friend for a back up company just in case. My friend highly recommended Garage Door Specialist and sent me their contact information. Thank goodness! If my friend would have sent email sooner, I might have had same day service. Nonetheless, the particulars. I called in the morning AND the phone was answered by Jessica. Jessica is pleasant, took the particulars and had a technician in the area and asked if homeowner available between 10am-12pm. I stated "yes!" and hopefully closer to 10am as I had an important conference meeting to attend. Then, I received notification of the Technician who would be in touch. Another text when technician was on the way. Our Technician, Saul, arrived before 10am! After introductions, entered the house to inside the garage. Confirmed broken spring and looked over the equipment. It is the original since 2006. I asked Saul if we should change the whole garage door system versus parts necessary NOW and a potential problem or issue shortly after today. Saul stated he would get hi tool for measurements, then give me quote/estimate. Reviewed quickly and approved work to be done. Also mentioned to Jessica and Saul about military veteran and a referral. A discount was issued. *Note to owner: please consider offering the standard 10% discount versus $25 for first responders and educators as service providers in the area offer even if just on parts, thank you. As Saul went to vehicle to get supplies, I received a return call from "C.D". I thanked and said that a Technician is here just getting ready to do the repair! Impeccable timing. Saul finished quickly as I did not set timer...everything was tested and perfected by Saul. Then handed me device to enter payment and called office, Michelle answered. Payment confirmed, got some business cards. Mission completed in one visit on same day of phone call! THANK YOU very much! Unfortunately I did not have cash on hand to give to Saul to buy lunch, might want to consider that on the app when paying (suggestion). Again, Technician and experience with Garage Door Specialist solid 5 stars . After getting home from work, I called the business, Michelle answered and I identified myself and asked to speak with the owner. She placed on brief hold and transferred call to speak with Jimmy. I thanked Jimmy for taking my call and wanted to share our positive experience with his company the same day! Keep up the good work and I will refer to our neighbors and friends in the area without hesitation. Of course no one anticipates having a problem when a convenient press of the button permits moving freely in and out of the garage. Yet a major inconvenience when a part fails wreaking havoc and unexpected challenge and expense now. May this review ease the pain of searching for a garage door repair company. Save yourself aggravation and contact Garage Door Specialist. Thank you everyone for your assistance and resolution today! Solid 5 stars from initial contact, service, and payment.

Quick service. The tech came the same day. Gave great advice. My 9 year old garage door works…read morelike new now. Would definitely recommend them.

Precision Garage Door Service

3.2

(52 reviews)

Excellent work, thank you! My entire door had to be…read morereplaced. They came out, took measurements. The door had to be locally manufactured, then the old door had to be replaced. The technicians were kind, knowledgeable and courteous. The new door is like a dream, operates very smoothly and as quiet as it can be. Thank you for the quality job, highly recommended!

From booking online to a brand new state-of-the-art garage lift installed, I could not be happier…read more The entire installation was done in about and hour and some change and payment was done simply and on the spot. The lift works with my car and phone and offers so much in terms of ease of use and accessibility. I could not recommend Precision enough--I felt communicated with and informed and supported from pre to post installation. I highly recommend getting your lift installed with them!

WeFixIt Garage Door & Gate

4.8

(26 reviews)

I would highly recommend WeFixIt Garage and our technician Pierce. Our garage door opener arm got…read moredisconnected from the trolley. Pierce not only fixed it but added another fix to make it much less likely to happen ever again. He was professional and personable. He was thorough and answered all our questions. We had this Chamberlain system installed about 8 years ago and we have had very few issues with it and if any issues arose they took care of it promptly, professionally with fair and reasonable cost. We will continue to use them.

Andy was a lifesaver! Our garage door was bent and damaged and got off track before what is…read moresupposed to be the coldest weekend this winter. He came to provide an estimate, but actually ended up offering a very cost effective solution to just fix it on the spot! He was at my house within 2 hours of me reaching out to WeFixIt, and did an excellent job. I greatly appreciate him and WeFixIt!

Ready To Roll Garage Doors

4.5

(6 reviews)

Ready to Roll Garage NC replaced my broken spring and did it right. They explained the difference…read morebetween ball bearing rollers and standard rollers, and took time to calculate my door's weight to ensure the correct spring specs. The technician carefully calibrated the spring tension using precise adjustments, testing the balance throughout to make sure the door stayed in place when lifted halfway. The door now operates smoothly without any issues--it feels a lot firmer and less wobbly on the chain while being drawn up, which tells me the spring tension is properly matched to the door's weight. Professional work at a fair price--would use them again. They also offer a warranty on top of the manufacturer which is much better

Can't say enough good things about these guys! In the middle of showing my house for sale and the…read morespring on our garage door breaks. On a Saturday. With scheduled showings coming up. Called them and they were here within an hour and had the door operational within about 30 minutes. Tyler (the technician) communicated everything clearly and professionally. Just A-plus experience with everyone involved!

North State Garage Doors

4.4

(17 reviews)

Extremely helpful! Helped solve my garage door issue over the phone and was generous with their…read moretime.

I called to cancel a free estimate visit because something came up. I intended to reschedule but I…read morewas told me to go look elsewhere to get the job done. He continued to act unprofessionally by sending me several text messages in a row after I canceled, none of which were necessary or solicited. As a business, they need to realize things happen and people have to cancel. I saved them a trip and gas by having the courtesy to call. If you have to cancel a free estimate appointment, be prepared to experience this as well. Sadly, this is the final text they sent to me, which could easily be interpreted as a mild threat: "And next time, before you share you address, do your research.. that way a person and/or company that you are not happy and satisfied with DOES NOT have your home address." I will be happy to send you a screenshot if you'd like to see it. This is not a lie. No business should EVER respond to a potential customer that way. Totally unprofessional!

Spring Kings NC Garage Door Services

5.0

(7 reviews)

Andre did a great job and we are very happy with the work he did. He also explained everything as…read morehe performed the work.

Timely, Attentive to detail. Very personal able and thorough. Great overall job with fair pricing.read more

Skylift Garage Doors

3.3

(14 reviews)

We had a great experience from start to finish. The team showed up exactly when they said they…read morewould, which I really appreciated. Everyone was professional, kind, and easy to work with. The quality of the work was excellent, and everything turned out even better than expected. The entire process--from getting a quote to completing the project--was smooth and stress-free. Highly recommend!

It's time like this I wish I could give zero stars. Skylift was the installer for my new…read moreconstruction home. The door lasted all of 10 months before catastrophically failing. One day when my wife was backing out there was a large bang and all the top and bottom rollers flew off, and top panel was irreparably damaged. I believe there were maybe 3 rollers in the middle panel preventing a complete collapse. Upon calling skylift in to warranty their work, the technician accused me of sabotaging the door by placing a stick under it while closing (nevermind that built in safety mechanisms would have prevented the door from closing if that were the case, as was demonstrated at the arbitration hearing), and refused to do any repairs. On top of that the technician physically threatened me for not accepting his laughable excuse not to cover the door. I'm going to give you a quote from Skylift's official response: "The installation itself was done properly and to the manufacturer specifications and has operated properly for over a year [this is a lie, it was 10 months] with no documented warranty visits. It's not covered under out labor warranty or the manufacturer product warranty". First of all, the installation was not done properly according to independent third parties. Both a home inspector and company which performed repairs noted among other things that: 1) The tracks were too wide 2) The door was not tensioned properly. 3) The cable drum was not flush with the bearing plate. I believe that all of these things contributed to one of the cables jumping out of the drum and snagging, which then led to complete failure of the door. And second, these clowns were touting the fact that their brand new door in a brand new house almost made it a year without breaking as something to be proud of. Really, Skylift? Operating properly for almost a year is something you're proud of and to be used in your defense? Is that a record for Skylift or something? The garage door on my previous house was still working after 20+ years of service. I ended up going to arbitration under the warranty contract and winning, and even with a legal ruling in our favor we decided it was too risky to let these people work on the door. Our fear was that they'll probably just do the bare minimum, and in another year or so the door will pop out again, possibly on a car or worst case a child. That door was a ticking time bomb. Let that sink in: even after winning the arbitration process we decided it wasn't worth the safety risk to let these people near our house again. I highly recommend you go to a more reputable company who does proper installations and stands behind their work. Shame on you, Skylft!

Triangle Garage Doors, LLC

4.3

(35 reviews)

If you need help with your garage door/opener, I highly recommend you check out Triangle Garage…read moreDoors. I just bought my house six months ago. It was built in 2024. My garage door opener stopped working. I first called the company that installed the unit (Custom Door & Gate). I was told that it only came with a one year warranty, so there was no coverage. They wanted to charge me $169 just to come look at the unit. No thanks. I called another company (Garage Door Specialist). They sent a tech who told me I should replace the whole unit. I wanted to get a second opinion. So I called Triangle Garage Doors. Roy (owner) was wonderful. He reassured me that having a tech come out was the smart thing to do. Dimitri came out. He was beyond helpful. Rather than trying to get me to buy a new unit, he called the manufacturer. Turns out, my unit is still under warranty. Wow! Dimitri dealt with the phone rep, got my parts ordered, and will be coming back to do the installation. As an older, single woman, I have been taken advantage of several times. It's awful. But Roy and Dimitri took great care of me, and they're saving me a lot of money. I recommend this company wholeheartedly. For what it's worth, the two companies that tried to rip me off were Custom Door & Gate (did the original installation) and Garage Door Specialist. Shame on Custom Door & Gate for not standing behind their service at all. They should have contacted the manufacturer for me, instead of another company. If you ever have garage door/opener issues, do yourself a favor...give Roy at Triangle Garage Doors a call. I feel confident you'll be glad you did.

Dymitir was quite responsive with same day service. He was quite personable and focused on ensuring…read morecost-effective and quality service. In follow-up, he took a call at 8:30pm from me to arrange service with his co-worker, Damien, to address a minor issue the following morning--Damien was top-notch...friendly and efficient.

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4.8

(20 reviews)

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4.8

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4.8

(13 reviews)

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5.0

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He is so nice and has great skills I have lots more projects…read moreto give him. His pricing is excellent , on time , listens to my concepts and works them as well as inject s New great ideas I over looked.

DT Renovation did a major upgrade of my spare bathroom and I could not be more pleased with the…read moreresults. I was looking for a combination of simple, modern clean lines combined with a little drama, with a blue and grey theme. From the beginning of the project, both Dmytro and Liu gave valuable input on some of my choices to help bring the vision I had for the bathroom to life. All of the team were incredibly courteous, prompt, and hard-working with major attention to detail and a true sense of pride in their work. A special shout out to Vitaly for doing the meticulous tile work and majority of painting/plumbing. During the project, we hit some small glitches that happen with every renovation, and Dmytro and Liu worked closely with me to navigate smoothly through all aspects of the project to get the desired outcome. I love my new bathroom! On top of everything, at the end of the project, there was an unexpected plumbing problem outside of the bathroom not at all related to the project that Dmytro fixed. That level of dedication to the customer went above and beyond and was reflective of the incredible service and care that this company provides. DT renovation is the real deal, they can expertly handle all aspects of a big project, such as intricate rewiring, plumbing, painting, etc. if you want a project done right with spectacular results, I highly recommend Dmytro and his team!

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Bob W.

7 years ago

We had an excellent service (and information sharing) experience with Sean of Open Door Policy yesterday. He was right on time (even a bit early) and called before arriving. Even before coming, he provided me with good information so I could prepare my questions relating to the service call. Our garage door had been failing intermittently to close. It also had a history of multiple repairs (gears, springs, etc). We asked Sean to give us an honest appraisal of whether we needed to replace the opener unit. After some troubleshooting and inspection, Sean identified the actual problem (safety sensor slightly out of alignment). He also advised us NOT to replace the unit at this time (though he was prepared to do so). He made it clearer to us how the door latching mechanism operated so we could get it "re-latched" as needed in the future. He also clearly and patiently answered a number of my questions and gave good suggestions for care of the garage door. The door is now working very well and we know we have a good source for any help that we might need in the future. So, we highly recommend Open Door Policy and Sean in particular. Bob Warren/Karen Fisher Suthern Village, Chapel Hill read more

Ken F.

6 years ago

It's not easy, and is always a treat, to find a "go-to" service company that you have learned to trust, comfortable that your call for help will be answered or quickly returned respectfully and pleasantly and followed by personable, reliable, expert service and a proper fix at a reasonable price that's well within your expectations. This has been our experience, having twice called on ODP for garage door (installed by builder previously) issues - one requiring replacing faulty wiring and one, a new circuit board. We wouldn't think to call anyone else and give our highest recommendation to all. read more

Sam C.

7 years ago

These guys are really great! Two young VERY nice guys and professional, (one was the owner of the business). They worked quickly and the job was VERY neatly done. NO MESS afterwards. We had a garage door but it didn't have automation so they came and installed it on our old door and we just love it!!! We chose the quiet LiftMaster and it is so quiet and it slows down just before it touches the ground like a gentle lamb. I can't believe we went so long without an automatic garage door opener! We love it and I'm so glad we chose this company! read more

Karen T.

7 years ago

We had a great experience with open door policy. Our 25 year old door stopped working and I was afraid we would need a new door. Instead, the team adjusted and fixed our door and instead of replacing the door, it now moves as smoothly as the adjacent door that had been replaced recently. They also added an opener at the garage exterior entrance so it is like new for an extremely reasonable price. I would go to them for all my garage door needs. Local company with a great onsite owner. read more

Karen B.

7 years ago

Our garage door spring broke on a Friday morning. The timing couldn't have been worse. I had a million things I had to do that day. Open Door was able to work around my schedule, which meant arriving less than two hours after I called. The repair was quick and the cost was extremely reasonable. The guys were communicative, friendly, and great to work with. I will definitely be calling Open Door every time I need anything related to garage door repair or installation. read more

Robert W.

4 years ago

Sean of Open Door Policy is great to work with: very responsive, gives s "straight up"sound advice, and takes real pride in his work (along iwith his team). He has kept our aging system working for the last 8 or more years. He recently installed a new unit at the house we are moving to - works great! Very reasonably prices and he is rous with with advice on how the home owner can do routine maintenance to keep the system working smoothly. Highly recommended. read more

Janina D.

7 years ago

Open Door Policy did a fantastic job replacing our broken garage door. Their price was fair and they quoted and supplied top of the line equipment. They were on time for every appointment. Cleaned up and took away all trash. They also showed us how to work the equipment, programmed the garage openers in our cars and left our garage clean with the cars inside. We highly recommend them! read more

Oris W.

Elite 21

277

7 years ago

We moved to Chapel Hill in 2017 and needed help w the garage doors fairly quickly and ODP was a great find for us. The staff is attentive and professional. work was done in a timely fashion. Any time I've had questions they have been most helpful. I feel comfortable recommending them to my neighbors and friends. read more

Jamie S.

6 years ago

PHENOMENAL COMPANY! HIGHLY RECOMMEND! They installed a new garage door for us and did such a fantastic job! I just stand there in awe of how gorgeous our door is. Like its literally the most beautiful door you've ever seen. And its smooth and quiet, like heaven. HIGHLY highly recommend. read more

Harry T.

4 years ago

Just used Open Door for the first time, and I don't think I'll use anyone else ever again. They were easy/clear to communicate with, showed up on time, were totally transparent about options and pricing, and did exactly what they said they'd do. Great experience on my end. read more

Pam E.

6 years ago

Sean and his team are prompt in responding to our calls. They fully explain the repair, cost and time to completion. The works has always been done correctly the first time. They show up as scheduled, and are completely professional. The only garage door service for us. read more

Annetta H.

2 years ago

Sean with Open Door Policy is very responsive and a pleasure to work with. He goes out of his way to make sure his clients' garage doors are functioning properly and accommodates emergencies and regular work in a timely way. Mill House Properties HOA Management Division read more

Sage One R.

5 years ago

Open Door Policy removed my old barely functioning garage door and installed a new excellent door in less than five hours. They also left the garage cleaner than they found it. They are very personable, highly professional and do great work. I highly recommend them. read more

Catherine B.

3 years ago

Your service was excellent. Sean was on time, efficient, very clear about the issue and resolved it in a most timely fashion. He also made helpful suggestions to curtail future issues which I accepted and moved ahead with. Couldn't have been better. Thank you! read more

Robert H.

7 years ago

Sean responded the same day to repair a balky garage door opener. It turned out to be a fairly minor issue, but he explained what had happened and checked everything before leaving. Very friendly and professional, and very reasonable for the service provided. read more

Paul H.

7 years ago

They did an awesome job on our broken garage door. They communicated well about what they thought needed to happen and gave us options on how to proceed. I'm very happy with the new door and with their attention to detail and craftsmanship. read more

Liane S.

1 year ago

I've had a new door installed and an old motor fixed. Open Door was prompt, super friendly, and made sure I understood what my options were, pros and cons. He kept me in the loop so I understood what they were doing too. read more

Cara V.

8 years ago

Amazing service from Sean and his team. Sean was prompt and explained what repairs our garage door needed. He was able to make repairs very quickly and our door is now in great shape! His prices are also very fair. read more

Ken B.

7 years ago

Our garage door opener gave out after 19 years of service. I purchased a new opener and had Open Door install it. They were quick, efficient, and made sure that it worked correctly. I'd highly recommend them. read more

Imran R.

5 years ago

Sean and his team at Open Door Policy are amazing. He is courteous, prompt, fair and really focuses on providing quality service. We are extremely pleased with the work that they did and recommend them highly. read more

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More businesses like Open Door Policy

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32 Open Door Policy reviews that are not currently recommended

Why does Yelp recommend reviews?

32 reviews that are not currently recommended

Open Door Policy - garage_door_services - Updated July 2026

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People found Open Door Policy by searching for…

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