So I'm driving a leased Civic with that is legally unregistered for 3 weeks now and Mario in finance says "the plates are coming next week" every week. Called him today to follow up and spoke to Mario 2 times for about 5 minutes each time. I wish I had recorded the calls to allow the general manager to listen to his aggressive and appalling behavior. He said I am not being patient and I have not given him ample time to find an alternative solution (loaner car). It's been 3 weeks!! As a customer I don't want excuses and blame shifting, I want a solution! Also left message for the manager on duty, no call back yet! Looks like this is a common issue because my brother also received his permanent plates one week after his temp plates expired. Why are customers who paid for plates forced to illegally drive unregistered cars? Absolutely no customer service, buy your Honda from another dealer that has some. read more

We called in advance to arrange pricing via the Costco Auto Program. They agreed to do that or offer $1500 below MSRP. It was a bait and switch. They raised the price on the vehicle and added $2000 of worthless options. Their Costco price is greater than other dealers standard MSRP price. Go anywhere else but not there. read more

This weekend I inquired about a specific call. A salesperson called to confirm it was still in stock. Later that afternoon (approx 5:00) another sales person called to confirm whether or not I was coming in to see the car. I said I was going to be leaving soon for the dealership. When I arrived 2 hours later the VERY nice salesperson (whose fault this was NOT) informed me it had sold about 30 minutes prior. If you can call me twice to see if I am interested in a specific car AND confirm that I am coming in to see it, then you can call me when you sell it. Not only did I drive out for nothing, I had made the calculated choice that it would be worth the drive and timed it so that I would be inside with the sales staff during the predicted TORNADO WATCH! I had to drive home thru the storm that produced 2 tornados here in Jersey. A TERRIBLE way to treat potential customers. read more

Horrible, Horrible, Horrible Experience. Brought my mother in today 3/20/21 to purchase a vehicle at this location and what a HORRIBLE experience it has been. I'm writing this review as I stand waiting for finance for over an hour. After my sales representative landed us a deal, (Never did I meet the manager or person to approve my deal) I was taken to the cashier to pay for my lease down payment. I was the told by the sales rep to sit on the corner and wait for "someone" to come fetch us. As I waited and saw people go in and out of the finance offices; I proceeded to go to the front desk to question when it was my turn and expressed my frustrated as I continued seeing people come in and out. I was confronted by the manager who claimed to have given me my deal. I voice my concern that people are being seen before me. He then pulls up his book and tells me that he negotiated my deal at 345 pm when my receipt of payment shows 342 pm. So, how did my deal happen after the fact ????? This individual continues to tell us that he negotiated my deal and reiterated that no one was seen before me. He was rude, and confrontational. I felt attacked by this individual and will never return to this location for a purchase. One more thing. He tells me that he is down people in sales and finance because of covid. I get it. But then he says that this location is the number one in the country and what can I expect as they give the best deals. . Horrible. Horrible. Horrible service. read more

I went to a few car dealerships and used car lots to compare my options before buying a car in the Fall of 2018. This place was the worst out of the 5-6 places I visited in central NJ. Their cars were not the cheapest, but their cars were definitely the worst. They had 3-4 used Honda Accords in my price range on their lot at the time that I was looking. I had done my research online, and showed up with exact VIN numbers of the cars I hoped to see. The first car we looked at reeked of cigarette smoke. Immediately upon getting in the car to give it a test drive, I told the salesman that this car was out of the question. He tried to play dumb and say he couldn't smell anything. The smell was so thick and heavy there was no way he couldn't notice the odor. The second car was pretty disappointing-looking with minor dents and dings throughout the car's body. Given that they still had it priced pretty high compared to what other lots were offering for similar cars, that was a disappointment. When we went to the third car, it had a dead battery. From my anecdotal experience, it looks like if you get to Open Road Honda you'll be paying top dollar for low quality. I would bet money you could do better elsewhere. read more

I wish I could give a 0... this place is the worst! There are too many other Honda dealers to accept the level of service they offer. Don't do it!! Elizabeth is rude and incompetent. Their Salesperson took my old lease plates and ran up E-Z pass charges and they won't do anything about it... not even give me paperwork saying that I turned the car in. I will not be getting my next lease from them obviously. Beware! read more

I have to say, the service is getting slower and slower. 2 hours for an oil change is a little much. I can tolerate about an hour and a half before I start feeling anxiety and wanna get the heck out of the place. Also $35 dollars for a fog bulb is a rip off. Not happy with this service center right now. read more

The customer service at the dealership was awful. The woman on the phone was rude to me and there was a lot of noise coming from the background which made communication hard at first. Then she was unhelpful and short with me when I had questions for her. I decided to try our Edison location due to convenience, but after my terrible experience, I plan on going out of my way to go to the other locations. read more

The service center charges you double for repairs compared to any other reputable mechanic. I have serviced my car there a few times since I purchased my "certified used" Pilot with the EasyCare extended warranty. I didn't mind the first couple of times since they were relatively small ticket items. But after paying $900 for a repair that I found out should have been more like $400, they have seen the last of me. Dealership is ok...they are no worse than any other dealer. But do not take your car there for repairs. Even under warranty, you are risking them "finding" something that is not covered. read more

I can see why this place has 2 stars. Went there today 11/14/20 and we went in with a number we needed to be at. I said if you can't make that happen then cool no deal and we will be on our merry way. Yet manager comes out after a hour there, and tries to make it seem as if he's doing us a favor giving us a deal of a lifetime which was not the number we wanted. He was rude and not helpful at all. Pretty much Claiming he doesn't need our business because he's Honda and they will sell out so we should really jump at the offer. Umm I have an Audi so believe you me you aren't doing me any personal favors. Audi worked to get me where I needed to be so you can too. We are a paying customer. He even threw In my face that we came in and didn't have an appt yet still they took us in. Are you kidding me??? I would've rather you have told me I couldn't stay. The cars was for my young sister who needs to be at a certain number so I would suggest next time to not make someone feel as if you are better than them in any way because you work for Honda. I don't get why the need to be angry because you couldn't make the sale. Work on your approach and maybe you'll have better luck. read more

Just bought my 2015 honda accord coupe here from Gercino, about a weeek agooooo. Haha Once I test drove the 2015 I knew it was the car for me. Especially with the right side camera that shows your blind spot when switching to the right lane, upon putting the blinker on. Also the MPG, who could say no?!? Was happy that Gercino helped my dad and I that day, he was super busy with other people but still took the time to let us test drive the car. He is a really nice salesman who knows how to get the deal done and has a great sense of humor. Everyone at this dealership is nice. They all great you with smiles. The actual buying process was not as long as I thought. They take you step by step with what you need to do. They also offer great prices. Fred was our financial guy who was super nice as well. He explained each package and paper with detail and made you feel comfortable and at home. Also the GM Hassan was super super helpful. Very calm gentleman he is. He helped us with a situation by dealing with it as soon as possible. All in all, good place to do a deal. They are very nice and informative here. Also plenty of staff that are willing to help you. I've been to a couple dealerships and this one is up there. read more

Super fast service.I kept my car in service for oil change and tire rotation. They charged me for both service. After 35 min tech came and said service done. I check my car and found out no tire rotation done on my car. I am now suspecting they did not change oil too. Guy said he can not give money back but will make note in his computer that next time will change with no charge. We trust the dealer but they can cheat you. Thanks. read more

DUDE this location is AWFUL. Super busy highway means fighting rush hour traffic or whatever to take your car to get serviced or even worse if you're test driving a car! I can't imagine how tightly I'd be gripping the wheel if I was driving a test car here! Anyway I took my car in to get an oil change and tire rotation, you know standard stuff. I think the Honda in Hamilton charged me like $30 total for this when I went for my last change. Well, Edison Honda quoted me SEVENTY DOLLARS. I was freaking out in the waiting room when I found a coupon to get it down to $50. Well, since I didn't tell them about the coupon before I agreed to the oil change they didn't want to apply it (mind you, I didn't pay yet at this point so it wouldn't have been inconvenient to anyone). Of course they do the "Honda thing" where they say "ooooh I really shouldn't apply the coupon...but I will...just for you...if you agree to give me all 5 stars on the survey they're gonna send you in your email...and don't even bother responding to the survey if you're not giving me all 5 stars..." Man that stuff bothers me. Although I must say all the employees were very friendly, the waiting room was nice and had snacks and TVs, and the oil change was pretty quick and took the amount of time I was told it would. read more

Literally the worse dealership in history , I tried to give them a 2nd chance. Walked in and was ignored for over 45mins . There was multiple salesman at their desk on their phone . A manager called for someone to help me but I was ignored. We left and went to RT9 Honda and we walked away with a brand new SUV. I hate the open road Honda group. Never had good experience with customer service read more

I have been a loyal customer to this dealership for 15 years. I was basically treated like my needs didn't matter as I was very specific to what I was looking for and the sales person basically didn't even listen to me. Management also did not get out of their chair to try and put a deal together. Rod you need to get your house in order here... read more

Worst customer service ever. There's not a honest person working in the service dept. Do not buy or take your vehicle here. They will try to sell you stuff you don't need. They are all a bunch of thieves. read more

VIDEO RECORD your entire interaction at this so-called Honda dealer. They sell you an extended warranty and tell you it is a Honda warranty and good nationwide, but it isn't! The warranty person will lie right to your face. How come Honda allows for this trickery and foolery? I am going to try another car company after using Honda most of life, and my main focus is going to be the service end of things. If I have to pay more, maybe basic Lexus, to get better service when I need something, so be it. I did have a new Toyota once and it ran flawlessly. Had all the warranty, but never needed to use it. And to top it all off, when you finally get to speak to someone at Honda they are say, "That is the way it is, sorry" No that isn't going to cut it. I will be sure to inform people about Honda today, and I dont forget. read more

If I could give a negative review I would. All I wanted to do was buy a car. I had my own financing and I didn't want to haggle. I called them and they agreed on the broad terms and I put down a deposit. I spent a week getting the deal sheet to send to my bank. When I finally got it it had fees for "vin etching" and "protection package" that totaled over 1000 dollars. When I called to ask about it, I got the run around. I finally got them to confirm that they were going to take the cost off the car's bottom line since "it couldn't be removed." They said they would email me the deal sheet. They didn't. So I called the next morning and suddenly the car, I'd put 1000 dollar deposit down on had already been sold. That's a week lost in buying a car for NO REASON. read more

On 8/31/23 at 11:39 AM I called Open Road Honda in Edison (the dealer I bought my new car from) to schedule an oil change & tire rotation. She booked me for 9/8/23 at 9:00 AM and a few minutes later I got the confirmation txt with the date and time of my appointment. Friday morning 9/8/23, I got there around 8:50 AM while doing the paper work I was asked if I was going to wait or come back for the car to which I replied that I had an appointment & it's only for an oil change & tire rotation so I was going to wait. He said we are very busy today and there are lot of cars in front of you so it can take up to 3 or 4 hours. I reminded him that I was not a walk in, and I had an appointment. He then told me that they don't schedule appointments Monday through Friday & that they only schedule appointments for Saturday. He said that Monday through Friday where only walk-ins & it was first come first serve & since they had been opened since 7:00 AM there were a lot of cars in front of me. I showed him the confirmation txt that clearly says "Dear Belkis, Your Service appointment Friday, September 8, 2023, 09:00 AM". The number is clearly on the top of the txt 1-732-943-1966 but he just said they shouldn't have scheduled it. I told him that they are the ones who messed up & how I had taken time off work to come but no one there cared. I told the person at the front desk, and she said the same thing. When I went to get my car back, I mentioned it to two other people (one looked like they might have been a supervisor by the way he was dressed) but they both said the same thing. No one cared that I had a txt confirmation, no one cared that they were wrong, and no one cared that I had taken time off work. read more

My review is based on the sales because after dealing with them I'd never dare use their service department. This place preys on the uninformed. We negotiated the price of our Pilot Elite online with several dealerships and Open Road had the best price. When you get there they tell you well that price didn't include fees. I was expecting that. Documentation fees are $599! I ask why are they almost double the price of other dealers? Dealer tells me it's because they process their paperwork faster. What does that even mean?! So we agree but we're told the price is only good if we take the car that day. Should only take an hour. Try 3! The icing on the cake and the reason I'd walk before buying another car there was the finance department. We both have 800+ credit scores and know we can qualify for any rate at any bank. We knew what all the bank's best rates were but we kept our mouths shut to see if they had a better offer. One bank we knew had a 2.3% rate. He told us the best we can do from that bank is 3.3%...but if we bought the extended warranty right now for $1,200+ he might be able to "convince" the bank to take off 1%. I finally snapped and started yelling. He ran out of the room and came back with a manager and when I asked what kind of scam are they running he said "we're allowed by law to add 1% but we'll give you 2.3% to make things right". Thanks. So important to be informed. In the future I'll stick to the smaller dealers for a little more money and I'll never step foot in this sleaze hole again. read more

*BUYER BEWARE*: Like many other former customers have written, this sham of a dealership will lure you in with an attractive price (in writing, no less!) and switch it up on you by including additional charges. We spoke with a sales rep, Stanley, who was useless and kept deferring to the fact that he's "just a salesman" and "there's nothing he can do" about a deal that was provided in writing beforehand and suddenly evolved once we arrived. Can't say I'm too surprised based on some of the other reviews here, but hope others like me will take these kinds of reviews a bit more seriously before visiting potential dealership! read more

BEWARE the locks on the women's bathroom don't work on the certified pre-owned side of the building. Apparently they are aware of the situation, but that also didn't stop one of their male employees from barging in on me in the very clearly labeled SINGLE stall women's bathroom ..... no less, on a pregnant woman half naked taking a pee. The general manager acknowledged the bathroom locks are broken.... soooo put up a sign!!! Or fix the thing!!!! Or tell your male employees to use the MEN's room!!!! Or knock!!!! Absolutely appalled and will never buy a car here. read more

Dear Michael Morais, President I came into your dealership (Open Road Honda) Edison New Jersey with the intention of purchasing a brand new Honda Pilot EXL with the following features, DVD player, navigation system etc. According to the contract the vehicle the Odometer reading is 25 miles. The car that was given to me had an odometer reading of 149 miles. This is NOT the vehicle we agreed to purchase. In addition, your finance officer mention a service contract. I specifically stated I was not interested in the purchase any service contracts. However a service contract was added to the final contract. Finally we were offered $1,750.00 for the trade in and upon further review of the contract it states the trade in value was only $750... We have been Honda customers for over 17 years. My family purchased; a. Honda Accord b. Honda Pilot c. 2 Honda civics. We were thrilled to be the proud owners of another Honda vehicle.. since owning the pilot for over 13 years.. So, we will like to discuss how Honda can assist with a resolution and we walk away with a resolution we feel comfortable with. read more

This is nothing but a bait and switch dealership. I called about a 2017 Honda Accord Sport for 17k before I left home and they confirmed that the car was still available but when I got there they brought out a 20k car that smelled like cigarette. Stay away not a honest dealership. read more

Horrible service. Don't go there normally. Went after many years, thinking to get my 2009 Honda Accord well enough to last for few more years. They recommended to fix things one after another. Finally got back the car after 4 days and spending $3,500. Then back again within 3 weeks with check engine light on and rear right tire keep losing air every 3-4 days. Should avoid this service center at any cost. read more

I was looking for a new car to purchase and Madeline Peralta helped me out,Great Customer Service.

I can't speak for sales dept. But service dept is scam. they charged you $225 for diagnostic fee. they recommended to fix this and that. I did what they recommended. Went home and shut the engine off, the noise got louder and longer which coming from center dash. I happened to know it was expansion valve to be replaced. but i wanted the professional check up. i just got scammed. i tried calling the next day. They hung up on me and i called again. no more picking up my calls. Very unethical business. i wish and hope people sued them for their scamming. First of all why 2019 honda crv has bad expansion valve to begin with. Never again deal with these scammers. Donna calls herself as an advisor but knows nothing. read more

Be careful! AVOID THIS DEALERSHIP AT ALL COST!!!These are a bunch of liars. We already cut a deal over the phone and emails with prices itemized specifying no further charges with manager approval. A check was already cut based on the deal. However they refused to honor the deal once we arrived, giving numerous ridiculous excuses such as they did the calculation wrong, the sales person who dealt with us is new. Every bad excuses any dealers used they tried to squeeze more money from us! They put on a dog and pony show to ask manager for the "best deal" to waste our time and use up our patient to raise the price. read more

I highly recommend going to this dealership for your next car purchase! Ketan Patel was my sales guy and he listened to everything I had to say. He made sure to stay in my price range and was very patient when trying to find the perfect car for me to take home. Even after I purchased the car and left the dealership I accidentally left my ez pass in my old car and he saved it on his desk to give back to me. He even gave me his personal number and said if I have any questions to call him at any point, which I did take advantage of today! I had a very pleasant experience and when the time comes I will be purchasing again. read more

I didnt need rules expert Dean Blandino to step in and tell me this dealership should be ruled "out of bounds". So many quick cuts left to right you'd think the great Barry Sanders was trying to sell you on one these Japanese shit-mobiles. Trashy staff top to freakin bottom. Hope this place crumbles and honestly I hope even bad things happen to these people on a personal level. Call on the field is confirmed. Out of bounds. Back to you guys in the booth. read more

Nothing about our Open Road Honda experience parallels the billboard ad I saw that prompted me to call them. We were supposed to be able to pick our car and do everything online and have the car delivered. We did wind up paying the online price, only after my husband was tortured for almost 4 hours of sitting in the dealership. They did deliver our car to us later that night. However, they failed to process the paperwork with Honda Finance and now we're weeks past the temporary tag expiration with no license plates and no registration. They have called to say our plates are in, and I'm now on hold for the second time today trying to get them mailed to us, which apparently requires me to speak with a sales person. The cost of the lease would have been $720 more over the 3 years if we had gone with Carvoy and I am regretting it every day. read more

The Sales Department sold us a brand new 2020 Odyssey back in late July of 2020 knowing there was an issue with the radio not working and afterwards hid behind that there was no open recalls. There were no open recalls because Honda didn't have a fix for it yet so we were without a working radio for the first month and a half. One of the Service Reps at Open Road said Honda knew about this and that we should complain. After all of that we still tried to do business with Open Road and purchase a 2017 Accord from their Used Car Department. The price on the vehicle said $17,450. With the incentive we had ($1000 loyalty incentive) the sticker should of then been $16,450. We understand there are taxes and a documentation fee, but when the Salesperson came back the price went all the way up to $19,999. When he showed us the breakdown it included $199 for window etching and $1,100 for a Protection package. Neither of these two things are on the sticker on the vehicle or on the picture of it on Open Road's website (I guess that's there way of making back the loyalty discount) When we asked the Salesman why were these not disclosed before we drove all the way to the dealership he pawned it off on "all Dealers do this". He could not even find either of those two on Open Road's website. We of course walked out of Open Road without buying another vehicle from them. The Sales Manager Sharon Stanford (see the picture of her below) sent us an email a week after our visit asking if she could be of assistance so I sent her an email with all that had happen. After 18 days (which was yesterday 10/23/20) she still has not respond. I sent a follow email last night with how disappointed we were that she never contacted us back trying to make good on anything and still she has not responded. How are these things any way to do business? We recommend not buying a vehicle from Open Road Honda in Edison, NJ if they continue these sales practices and the poor customer service. We have videos of the radio not working as proof and the emails we sent to Ms. Standford if anyone needs them. read more

Open Road Honda - Used Car Sales Manager Sharon Stanford at Open Road Honda in Edison, NJ. - Auto Repair Near Me - Edison, New Jersey

This is one of the worst places to buy and service a Honda. They are crooks who prey on women and people who dont know the basics of vehicle maintenance. My mother went in for a simple oil change on her 2015 Accord and left paying 1000.00 for a brake fluid, coolant, and oil change. ON TOP OF THAT THEY FORGOT TO ADD OIL AND SHE WAS DRIVING AROUND FOR OVER A WEEK WITH A DRY MOTOR.. Finally she said to me today that her oil light was on and engine was making a strange noise. Sure enough I check the levels and the motor is empty. I took care of it and will be ensuring everyone I know is aware of how this dealer operates. Thanks for potentially causing a repair that could've cost her thousands. You guys suck. I may or may not get my attorney involved. read more

very bad service , Adam Arnault is such a bastard,,he's a bully & super nasty. he took advantage of my wife when she brought her Honda for a software update & with a letter from Honda saying that that service is free , he took advantage of her poor English & convinced her that the car is dangerous if she didn't change the BRAKE fluid & the deferential fluid & that will cause the car not to stop when she steps on the brakes & made her pay $451.00 for that & when I called him to complain he told me if your wi is stupid to accept & pay that bill that I should take it on her not on him. & that o should teach her better English so that she would understand better next time. I'll will contact corporate to complain about him & his operation read more

The new car purchasing experience can always be daunting but I found the team at Open Road Honda to be pretty fantastic. My sales person John Sanzone was patient during the process and Glenn in finance could not have been more helpful. The other benefit about Open Road Honda is that they have a huge amount of inventory so it's likely they are going to have what you are looking for. Saturday was a long day of shopping and test driving all over New Jersey but I'm pleased I landed at Open Road and LOVE my new Honda CRV. Good stuff! read more

We were about to purchase a new Mazda for our daughter because of the 0% APR for up to 60 months but wanted to take a look at the Honda Civics in-person to confirm our decision. During these stay at home times due to the Coronavirus has been difficult to shop for a car when you could only look online. We can't just walk in to the dealerships and asked to see and test drive a car. I called Open Road Honda two hours prior to the dealership closing on Wednesday and spoke with a very friendly, knowledgeable and helpful sales person named Raheel. I asked him if we could see some new Civics and take one for a test drive. He was able to get one set up for us that day. After my daughter saw the Honda Civic Hatchback in-person she fell in love with the car inside and out even before we test drove it. Raheel took us for a test drive and once I drove it I knew this was the right car for my daughter. We purchased the car that evening and the next day we finalized the paperwork and picked up our daughter's beautiful new car. Raheel was also very responsive in answering phone calls, text messages and emails with any questions I had concerning the car and financing. We ended up getting a better car, better deal and much better experience!! Raheel, thank you so much for making it so easy and pleasurable!! read more

Open Road Honda - Auto Repair Near Me - Edison, New Jersey

Untrustworthy service staff. I brought my car here for routine maintenance. Background: As insurance in case me or my wife lose our keys and get stranded, she keeps her spare key FOB in my glove compartment and my spare FOB is kept in her car. So a couple of weeks after my car was serviced here, she went to go get her FOB from my glove compartment and it was gone. You see, together with her FOB was my wheel lock key, so when the Honda tech went to get the key he saw the FOB. Can I prove that these guys did it? No. Do I think the tech saw and took it? Most certainly, yes. They can reprogram it and make it theirs or sell it. read more

Bad experience with getting service for my new Clarity. Made an appointment and requested a loaner vehicle and was told on the phone that it was all set. Went to drop off the car and ewas not told there was a problem until after I had checked in with 2 people and then then third person told me there was no record of the appointment so no loaner. I wasted 40 minutes of my time and had to take the car back. I need transportation as I am caring for my 81 year old father who is recovering from multiple surgeries including open heart surgery. I had to take him to physical therapy so I had to have a car. Horrible experience. I have so much going on with caring for my father that I really do not have time to waste and don't need any additional stress right now. Thanks Open Road Honda. read more

The worst dealership I have been to. Honestly if you value your money take it elsewhere. The management and the communication is horrendous. These people don't know how to respect customers and have zero reliability. Just know the sales reps are making commission and will flat out try to dupe you into some terrible deal. Go to another location read more

What was once a great family like feeling after buying a car and dealing with a stellar service department this place has gone down the tubes .. our service tech Joe saw to our every need on our 2012 civic, my daughter would never buy a car from another dealer .. only to find out an over zealous moron fired Joe over his own incompetence...my son and daughter in law have been frequent buyers here but NEVER again .. place is pathetic read more