Truly want to like this clinic but this last visit was the last straw. The staff in the entry were…read morekind and helpful as was the technician. However, while I was waiting for 30 minutes to have our dog seen, I had to listen to loud talking with the staff including swearing and calling someone a "B****". Then Dr. Butler comes in (after I can hear her talking so loudly about how I chose not to get a kennel cough shot) and proceeds to be very abrasive, loud and dismissive. She cut me off about 5 times with every question I asked, was upset I didn't want to get the kennel cough shot and then acted very passive-aggressively when saying "so your dog doesn't like other dogs". That was her say I should get this shot. She continued to cut me off until I asked her to let me finish. In addition, the dentist who worked on my dog's teeth to clean them last said she could come back for a teeth cleaning without anesthesia as she was so calm and cooperative. When I brought this up to Dr. Butler, she nearly cut my head off saying that would be "bad medical practice and he has NO authority to determine this, only I CAN". SO UNPROFESSIONAL and again, seems as though they are only interested in profit, not wellness. She proceeded to tell me their dentist has no authority to make decisions or recommend treatments, in a very rough and unprofessional way. Hopefully, their new vet will be better.

Dr. Mai is attentive and caring and takes plenty of time to make sure our cat is ok! Highly…read morerecommend east valley vet!

Routine blood work for cat which has their monthly wellness plan was fine though wondered why he…read morehad to have two different legs used for the draw hence two bandages to remove. Only problem was at check out when the cashier tried to bill me for what was a routine blood draw for a dental procedure. I spoke up so she went to check and came back and said yes it was covered. Now some older folks might not have called her on it but I did. Maybe she was new? I hope so as I hate to think it was an attempt to slip a charge in there.

Walked in and I was greeted professionally. I told what was going on and, they walked me through…read morethe process, while calming me down. Great service, carrying, and highly recommended

I would NOT recommend this facility for emergency care. I was told they accepted walk ins and were…read morean Urgent Care facility. We walked in with our cat having breathing difficulty, and figured we would have to wait to be seen. After 2 hours of never even seeing a vet around, and the receptionist, continually telling us the vet was "in a meeting" and our cat in distress, we walked out and went to a facility that took her immediately. I do not recommend this place for urgent care.

Very demanding of money when you walk in the door. WALK IN FEE...$120-$160..Very little compassion…read more In a panic of "what's wrong with my dog" mode you have to choose what test you want to have done. Ultra Sound $88. Urine test $105. blood clotting time test PTT $195.95 ( no way lab work costs that to do) Blood Pressure $80.(huh?) (It takes less than 3 min) Antibiotics $92.74 Walk in fee $124.....I paid the walk in and antibiotics. I was given no clue what was the issue so did not know what tests I needed. I wish Vets were like they used to be, caring and compassionate..not this place. Not a fan. DO NOT RECOMMEND. OH BTW MY DOG passed away 3 days later. Now its $200 To cremate her. If I want ashes that they just dispose of anyway. Another $495. Ouch!!!

I have been a client of Holladay Vet for the lifetime of two beloved pets, despite their higher…read morecost, because I felt that their service was good and they had helped thoughtfully throughout the years. I found a dog on the side of the road and rescued him to foster him. I went in to get him checked out so that I could know about any health problems before he was adopted to his forever home, and to get him some immunizations just in case he was behind. During this appt they signed me up for a Paw Plan, stating that would be the cheapest option and not mentioning that it would be several hundred dollars when I canceled the plan at his adoption. So here we are, I have spoken to their billing department (Quentin who was rude and aggressive from the beginning) and their manager (Brittney who spoke to me with a complete lack of empathy and told me it wasn't her job to explain to me why we couldn't come to a compromise over +-$100), neither of whom has been able to explain to me why I should be paying hundreds of dollars for an adopted dog to get two immunizations when I could have gone any number of other places for immunizations that would have costed me less than the Paw Plan payments. They were rude and completely uninterested in a compromised cost, and they have absolutely lost my business forever. Don't expect for any longevity of a perfect client who has paid tens of thousands of dollars over the years, to get you any special consideration. Just a small amount of compromise would have left me feeling better about the interaction and about Holladay Vet in general. I would STRONGLY suggest that Holladay Vet invest in some customer service with their billing. The vet techs and people working at the desk clearly have some; it would be a good idea to clean up the back half so that people like myself don't feel so betrayed and taken advantage of. I would suggest going to ANY other vet clinic in town.

I called to make an appointment, and was told to do so online, which I did. When I arrived at the…read moreclinic for my scheduled appointment time, it seemed to be Standard Operating Procedure to gaslight me every which way possible rather than simply admitting their online system had failed. If you insist on only using an online booking system, it is not a responsible business practice to have no way of accommodating your customers when it glitches, other than telling people they will have to come back in a week.

My 16 year old cat Idgie was very sick. I had taken her to another vet and didn't have a great…read moreexperience, and really felt that they didn't care much. Unfortunately, on my first visit to Red Butte I had to make the difficult decision to have her euthanized, but I really can't thank the staff enough for being so kind and caring throughout the process. Dr. McMullin was very gentle while examining Idgie. He provided me the options and handled the difficult conversation with genuine concern. The technician was amazing too-I wish I remembered her name. She got down on the floor to take Idgie's weight and also showed genuine care for her. Dr. McMullin talked me through it and gave me time alone with Idgie to decide. After administering the sedative, he gave me some more time with her while she went to sleep. She fell asleep in my arms with her chin resting on my forearm like she always did over the years, and I was able to take my time to say goodbye to her. While giving the second injection, Dr. McMullin and the technician were both so gentle and the three of us sat there petting her softly until she was at peace. I will never forget how Dr. McMullin took her gently in his arms and said, "we will take great care of her." The ladies at the front desk were so kind and caring as well, and I just appreciated how much everyone felt for me, even though it was my first time coming to this clinic. I look forward to bringing my other cat Buddy here very soon for a checkup. I know that he will be in great hands, and I can't wait for everyone to meet him. Thank you to everyone at Red Butte for making this difficult situation easier for me and for Idgie.

I was very impressed with the vet and her thorough examination for my 2 doggos. She is very…read moreknowledgeable and explains everything in detail. You feel very important and she wants what is best for your pet! Thanks!

We switched from a corporate veterinary practice to Neighborhood Veterinary and have been very…read morehappy. Dr. Lynette Sakellariou and the staff are gentle and caring, and clearly enjoy their work with our pets. The office is clean and nice, and appointments are timely. Costs are reasonable. I definitely recommend them!

Loved this vet clinic! They did a dental cleaning for my 6 yr old standard Poodle who had a broken…read moretooth and lots of tartar, her breath was horrible! The vet is really good, she was able to save my dogs cracked tooth because she is specially trained to ado sealant and basically repair the tooth where most vets just pull it if it's broken. I was so happy they could save her large canine that she mostly chews with. The price was fair as well. Would highly recommend. Her teeth are perfectly white now. They also offer a sedation free dental cleaning service if the dog doesn't have major teeth problems like the broken tooth my dog has. If the dog has a good temperament they can clean the teeth with no sedation which would be much more affordable and safer for the dog. I am planning to return for the sedation free cleaning in the future.

Great staff, very skilled, and excellent communication. It is one of the rapidly shrinking number…read moreof locally-owned vets in the valley, and it shows in positive ways. They do not try to up-sell additional services and procedures the way the big chains do.

Dr. T accurately diagnosed my dog's puzzling condition and prescribed meds for him that have worked…read moresuper well. We only take Yodi here now, for everything.

I used Merrypets for group hikes for my dogs. My dachshund would come home appearing happy, and I…read moreassumed he was having a great time. Looking back, I think he was just happy to be home. I started noticing he would growl when I touched him, which was very out of character. At first, I didn't think much of it, but as it worsened, I examined him more closely and was shocked to discover scabbed areas under both of his front legs, resembling severe rugburn. After another hike, I checked him immediately upon return and found his front legs raw and bleeding in multiple spots, with his fur matted in tight knots. I took him to urgent care, and the veterinarian confirmed the wounds were fresh trauma. My dog is 8 years old and very active, but because he's never been off leash before, I had specifically requested that he be kept leashed on hikes. The other dogs were off-leash, and I worry that while trying to keep up with the group, the handler, Caitlin, may have dragged him when he couldn't keep pace. I reached out to Mary for an explanation but received no clear response or indication of concern for my dog's condition. I asked Mary if she would cover the vet bill. Instead, she said she wanted to speak directly with my vet. When I brought that request to my vet, they informed me that she did not have a right to access my pet's medical information due to HIPAA laws. Despite everything, I was kind enough to let the situation go--but I refused to pay the bill for the hike where my dog was injured. Now Mary is charging my account anyway. A good business owner would have shown concern and at the very least offered an apology. Instead, she has shown no empathy and no accountability. This experience was incredibly distressing. I cannot recommend Merrypets based on what happened and how poorly it was handled. My dog has had no more injuries since he stopped going out with Merry Pets. He's happy again and no longer growls at me.

Our fur babies love hiking with Merry Pets. They look forward to their hikes and are well taken…read morecare of. Highly recommend!! Trust them completely with my boys.

After my indoor cat's appointment, I found a tick on him the following day. I don't camp, I didn't…read morego on any hikes, I work from home, and my cat has never been outdoors. I understand it's impossible to determine exactly where it came from, but I was disappointed that my concerns weren't met with more empathy or any offer of a complimentary recheck. Instead, I was told I'd need to pay for another exam and any treatment. I left feeling like my concerns were dismissed.

Everyone was polite, professional and customer service was top tier! They really cared, asked the…read moreright questions and made me and my dog comfortable. Highly recommend!

They have been taking care of my pets for years and save my puppies lives a couple of times. They…read moreare the best.

I will never go back Felt like they really pushed for…read moreunnecessary tests and meds, just to up the cost (which got very expensive). My pet still has the same health issues. I explained that my dog is lethargic. "She could lose 5 lbs. Feed her less". Went somewhere else and they diagnised it promptly and accurately as a thyroid issue. Seeing a difference already as the dog is much more active and more like where her age range should be.