After 5+ years of receiving service at Alpine Animal Hospital, I no longer trust Dr. Kendig or his…read moreadvice as a professional. I brought my 10 year old Yorkie, Lola, in to be seen for an unknown leg injury. Requested we have X-rays taken and was met with requests to fulfill vaccinations and have her teeth cleaned. I am aware of my dog's dental history, continually monitor her and at this time, could only afford to address the issue with her leg. After having Lola fast for sedation for the X-rays, I was informed they did light sedation, suspected an issue that would need to be referred on for surgery but they were saving me money for her to come back for a full sedated dental cleaning ranging at $1,200+. I argued back to the technician that her teeth were not my priority at this time and that I needed confirmation on her leg. She pressed that Dr Kendig wanted an antibiotic started for Lola's teeth and to think of scheduling a dental cleaning in the near future. Reluctantly, I agreed due to the amount of guilt tripping and supposed urgency from the technician. Please note, I have three children with needs and have to budget our lives. Fast forward to a week later, Lola started to decline food Saturday, became lethargic and vomiting Sunday and Monday presented with bloody stool and vomiting bile. I promptly called the Dr Kendig's office and they saw her right away. I finally received a call at 4:50pm saying Dr Kendig prescribed her too much of the antibiotic for her teeth but she should be fine if we switch to a new medication. I write my revised review days later due to the emotional toll this took on my children and I. I wanted to understand why after a $300+ visit from before my issue was not addressed, now after a $530 carpet cleaning bill, additional $309 emergency office visit - why we couldn't have just kept to my original inquiry. We could have avoided so much stress for everyone. I just wanted to be heard and was met with a pernicious medical assistant who my son and I heard making fun of me and exasperatedly speaking to Dr Kendig about how annoyed she was that I wanted to speak to him and not take her attempt to placate my concerns. She crossed her arms, rolled her eyes and reluctantly said she would get Dr Kendig to speak with me. It was one of the most unprofessional situations I have been in. I mentioned that we could hear the interaction and that his employee had a crap attitude. Dr Kendig started by telling me my dog had "40 rotting teeth in her head" and asked if I knew how it felt to have a toothache. He proceeded to question my intellect and moral standards towards my dog's pain. I said I understood where her teeth were and this additional $1,200 he was quoting me for her teeth cleaning was just not a financial option at this time. He ended with saying, "Why did you accept the treatment?". He was rude, condescending and it turned into battling his frail ego. It's evident that he sits and police's people's reviews each day to defend his actions. He is hurting people and their animals. After speaking to others, his reputation proceeds. * Following up - I have been reimbursed for the follow up medication and dog food Dr Kendig prescribed since Lola is now under new care and her original issue has been fixed. Her leg was just displaced from the socket and is doing well. Note - your office had a dental cancelation and called me for the dental appt of which I called back and canceled due to funding. But, again, your textbook gaslighting is another reason why your business is not worth going to. I will happily take my business elsewhere.

I took my 8 year old Rottweiler to Dr Mike several times because something was off. Dr. Mike…read morerepeatedly misdiagnosed her and dismissed my concerns. In Feb 2024 she was lethargic, panting and losing hair. He said it was due to a sweater she was wearing. I pushed him to do bloodwork which he ultimately did but he was reluctant. The bloodwork came back positive for low thyroid. He put her on meds and sent her home with shampoo but her condition worsened. In April I took her back. Her skin was a a complete mess, she was Panting excessively, and drinking excessive amounts of water. He said it was the thyroid medication that was causing these symptoms. I pushed him telling him something was wrong. He dismissed me and sent me home with more shampoo. Two more exams in August and October- he says all is well. December she starts having seizures. He finally takes it seriously but it's too late. The cancer has consumed her entire abdomen and chest. Dr Mike tells me it was not a seizure- it was a syncope event. He told me to take her home and let her live out her days. I ask him- is she suffering? Is she in pain. He tells me she is comfortable. A few hours later, and 4 seizures later (NOT SYNCOPE) I end up in the ER. The ER doctor says my dog is struggling to breathe, her O2 level was 81% and her abdomen was extremely painful. She said the seizures were most likely caused by a tumor in her brain. She recommended euthanasia- which I did. Dr Mike misdiagnosed her repeatedly over the course of 9 months and then sent her home when she could barely breathe and was in extreme pain. We could not have stopped the cancer but if caught in Feb we could have treated it and given her a better quality of life. Dr Mike refused to listen to my concerns and repeatedly dismissed me. He sent her home to die a painful death. Who does that? I am so disgusted by his gross negligence. Please do your research and read the other reviews too. They are similar to my experience.

I had a really great experience with Country View Veterinary Hospital and really wish I had gone…read morethere first. On 06/10, I took my 11-year-old Great Pyrenees to another vet (beware of Utah Veterinary Hospital) because he was limping and had a swollen foot. I thought it might be something like a foxtail, but they barely looked at his foot and told me it was hip dysplasia and that his foot might just be swollen from laying on it. That I shouldn't worry about it. They told me to come back in about 10 days for X-rays and bloodwork and I scheduled a follow-up for 06/22. My dog just kept getting worse and by 06/17, he could barely walk. I called my other vet to see if they could get me in earlier and they said his pain was "to be expected". I decided to get a second opinion, and Country View was able to get me in within a couple hours. The difference was obvious right away. They actually took a good look at his foot and immediately said he likely had a fracture or an infected wound. They did X-rays with anesthesia, ran bloodwork, and found and treated an abscess in his foot. They cleaned and drained it, and sent us home with antibiotics and probiotics. They also took the time to show me the X-rays and explain what was going on with his hip dysplasia and what our treatment options are, which I really appreciated. On top of all that, it ended up costing less than what I had been quoted at the other vet for just X-rays under anesthesia and bloodwork. I'm really grateful for how quickly they acted and how thorough they were. It made a huge difference for my dog and just a day later he already seems so much better. I definitely recommend Country View Veterinary Hospital.

This place used to be good but now they are completely over priced. They seem to just want your…read moremoney more than anything.

Let's be honest--most pets don't love going to the vet. Our pup has been hospitalized before, so he…read moredefinitely gets a little nervous before any kind of appointment. But I have nothing but GLOWING things to say about this place. It feels way nicer than some other offices we've gone to, with cute decor, and very clean floors--which is really appreciated. The staff is beyond nice. They answer all your questions and take concerns seriously, even when you're worried it might be nothing and you're overreacting. They're completely understanding and love your pets like their own. They offer treats to all the good girls and boys and our favorite is the little fridge they have in the lobby where you can make your own pup cup. So thoughtful! We couldn't be happier with our experience here. Thanks to all the staff for being amazing!

I can't say enough amazing things about the care of my pets have received. The staff is very…read moreaccommodating. I have seen many different vets and they all have been exceptional. My Boston terrier is 13 and goes there for allergies and arthritis. My French bulldog just had soft palate surgery and the results were amazing. Thank you again and jog. Well done.

I'm on the fence about this place because of a few different reasons…read more My pet got a foxtail stuck in her ear for the second time within a week period. The first time it happened we did an emergency visit to Blue Pearl up North where we had the most awful experience. This appointment with A Caring Vet was scheduled for a next day appointment to where it wasn't considered emergent, it was just like any other appointment. Before I go on let me add that the facilities were well decorated so they didn't feel like some sort of insane asylum or prison like we had felt at Blue Pearl. Although, they did feel very unsanitary. Like the floors hadn't been mopped in quite some time and could use a good deep clean. And the staff was super nice! The appointment came out to $267 after sedation and the removal of the foxtail. Since it wasn't an emergency visit I figured it wouldn't be outrageously expensive compared to our first visit to Blue Pearl, but there was only about a $50 difference. They also said "We get pets in here all the time with the same problem." And I'm wondering to myself, why in the heck the appointment was this appointment so expensive if you they get these kinds of visits so frequently? Lastly, I wasn't a big fan of how they did the sedation on my pet. They kept here there in a kennel until it was her turn for her surgery it was 11am and they said she should be done anywhere in between 2pm-6pm. I asked if it were possible for me to take her and then if they gave me a 10 minutes heads up I could get her back to the facility for her surgery. They said "With the way surgeries are set up she could possibly not be seen today if the surgical team needs to wait for her to get here." I was not a huge fan of being parted with my pet for hours while she was sitting in a kennel when she could have been comfortable at home. If they could implement some other kind of system that would definitely change my 3/5 stars. Pet owners are already paying the facility enough the least they could do is schedule surgeries rather than keep them away from home all day.

Dr Hanson is the most knowledgeable, loving, patient and best veterinarian in Utah County…read more He was the third vet that I found, and kept since I found Dr. Hanson. I have referred him to many of my friends. However, to be perfectly honest, his prices are a bit high. I'm sure he has raised his prices because the cost of inflation although at times I could not bring either my cat or my dog to visit him because of the price of his office visit. I often thought it would be beneficial, if he allowed his old patients to be grandfathered in and allow them to pay what his office visit was five years ago. Nevertheless, he is the absolute best vet and all of Utah county. Sincerely Angi

Being locked into a wellness plan after our baby girl passed away sucks. Not only do we have to…read moredeal with the loss of or dog we get a monthly reminder of it paying a bill we will never use. They just say a contract is a contract. Heartless. Do not get the wellness plan. It is a trap.

This has been our primary veterinary clinic since I adopted Smokey. They've always been super…read morehelpful and make things easier to understand in regards to Smokey's treatments. The staff is always friendly and kind and make the experience a lot better. It can be tough getting an appointment, as they can be very busy at times, so be mindful of that. Otherwise, this is a great clinic and I highly recommend

I absolutely LOVE The Ruff House! I bring my puppy there for daycare several times a month, and he…read moregets so excited every time he goes. It's such a comfort knowing he's spending the day playing, socializing, and being well cared for instead of staying home alone. One of my favorite things is the report cards they send home. They always include the cutest pictures of my boy, and he looks genuinely happy in every one. You can tell the staff really gets to know each dog's personality. My puppy is naturally very anxious and nervous in new situations, but the team has been incredibly patient, kind, and attentive with him. Rather than treating every dog the same, they tailored his experience to meet *his* needs, and that has made such a difference. The thoughtful notes on his report cards make it clear how much they genuinely care about him. They also offer a wide variety of services at very reasonable prices, and everyone at the front desk-as well as the rest of the staff-is always friendly and welcoming. I trust them completely with my puppy and would highly recommend The Ruff House to anyone looking for a daycare where their dog will be treated with genuine care and compassion.

We LOVE Utah Ruff House, it is our go to when we leave on any vacation. Our dog has so much fun and…read moregets so excited when she sees we're driving up. Plus the staff is so friendly and super accommodating, they're so easy to work with!

This vet misdiagnosed my dog, and because of that, he needlessly suffered for nearly a week before…read moreI finally insisted on getting a second opinion. What was even more concerning was how my feedback was handled when I tried to address it with the vet. When I called to share my experience, I was calm and respectful. I made it clear I understood situations happen, but I wanted to provide constructive feedback about the care my dog received. Instead, I was told to "save your breath" and warned that if anything I left in a review was "inaccurate," they would send a cease and desist. Based on other reviews here, it appears that this response is not uncommon when someone raises concerns. For the record, everything below is accurate and supported by receipts from both veterinary offices, as well as timestamped photos of my dog's foot. On Tuesday, 06/09, my 11 year old Great Pyrenees began limping, and his foot was visibly swollen. Because I have foxtails in my yard, I suspected that might be the cause. This was the only vet with availability the next day, so I scheduled an appointment for Wednesday, 06/10. During the visit, I explained my concerns, but the vet barely examined my dog's foot and instead diagnosed him with hip dysplasia. He prescribed gabapentin and recommended returning in about 10 days for bloodwork and hip X rays. I scheduled a follow up for 06/22. He also attempted to sell me a two week supply of gabapentin for about $90. I asked for a written prescription, which I was charged for, and filled it at Walmart for under $20. At my insistence, he prescribed wipes and ointment for the swollen foot, but continued to reassure me that it was not an issues. I'm not a vet and I know Great Pyrenees are prone to hip dysplasia so I believed the vet. Over the next several days, my dog's condition worsened significantly. His limp became more severe, and he frequently needed help just to stand. He was clearly in pain and uncomfortable. His foot was still swollen but had not gotten any worse or better. By 06/17, I could no longer ignore it and called to see if I could move the appointment sooner. I was told they were fully booked and that his pain was "to be expected." I contacted another vet for an emergency visit and was able to get him seen immediately. The swelling in his foot had not changed since the prior visit but they immediately told me it was either broken or infected. He does have hip dysplasia but the main cause of his pain and limp was an abscess in his foot that had been completely missed by Dr. Rivera. They performed X rays of both his hips and foot with anesthesia, ran bloodwork, prescribed antibiotics and probiotics and drained and treated the abscess, all during an emergency visit, for less than what this clinic had quoted me just for hip X rays, anesthesia, and bloodwork. Again, I have receipts and estimates to prove it. I called them this morning to cancel the appointment for Monday and told them I wanted to provide feedback to them directly before leaving a review and they told me to save my breath and just leave a review if I was going to anyway. When I told them my dog suffered due to the vet's incompetence and carelessness, I was warned about "inaccuracies" and cease and desist action. It felt more like an attempt to discourage feedback than to address it. It's only been one day since my dog was treated for the abscess and he's already doing so much better! I wonder how much better he would feel if this vet had diagnosed and treated him correctly a week go. If you care about thorough, attentive care for your pet and want to feel confident in their diagnosis and treatment, I would strongly recommend considering other veterinary options. In my experience, there are far better providers in the American Fork area. I'll report back if I get a cease and desist!

Extremely Disappointed - Felt Taken Advantage Of…read more I leave this review of factual information as events unfolded and will not heed to threats of legal action for not removing this Google Review. CONSUMERS ARE PROTECTED BY LAW: The Consumer Review Fairness Act (CRFA) - Federal Law and Federal Protection: Consumer Review Fairness Act (CRFA). Recently, while grooming my dog, I accidentally nicked her leg, and I could tell she'd need a few stitches. After calling around, I was surprised when the third vet office I contacted said they had no wait. That sounded promising, so I was asked to pay $100 over the phone just to hold the spot. I rushed my dog down, filled out the paperwork, and was immediately given an estimate of $400-$800 just to stitch her up. I thought that was quite a broad range and honestly, even the low end felt high for what looked like a clean slice. The vet finally came in, spent under five minutes with my dog, and told us he could see the bone and that it would be difficult to repair because it was located about two inches below the elbow. He walked out abruptly. I asked my daughter, who is a nurse, "Could you see the bone?" She replied, "No." It was a clean, deep cut--but not nearly as dramatic as the vet described. Soon after, the vet tech returned with an updated estimate: $1,600-$1,800. I was shocked. I told them I needed to call my husband, but instead, I immediately called another vet for a second opinion. I declined any services at that point, paid an additional $17 (so $117 total), and left. The Dr. later stated, the cut would require 20 plus stitches, the alternate Clinic successfully closed it with four! The new vet was not only professional and compassionate, but efficient. They confirmed that you could not see bone, and our dog ended up needing five stitches, for a straight clean cut, with sedation, antibiotics, and a painkiller--all for well under $450. We were in and out in just over an hour. After this, I began reading reviews and found many others reporting similarly inflated treatment plans and pricing. It's now clear to me why this clinic had immediate availability. As a dog owner for over 20 years, I've never been quoted such outrageous prices--not even for major surgeries or overnight hospital stays at our regular vet. Our pets are family, and price gouging people when they're already stressed and trying to care for their animals is, in my opinion, completely unethical. To the clinic: Asking people to leave reviews and then offering snide or dismissive responses only reinforces the impression that this behavior is the norm for your business. I encourage you to take this feedback seriously and use it as an opportunity to reevaluate your approach to client care and pricing. I won't be returning and certainly won't recommend this place to others.

One of the best in the valley! We've been going here for years and the dogs love them too…read more They're unbelievably kind and caring. I highly recommend them if you need a new vet!

I needed help with my beloved Yorkie who passed away very unexpectedly…read more They were only willing to help me if I had been a prior customer. Well I had not nor will I ever be one when I get a new Dog See I'm a huge believer in treating people with dignity whenever possible. Well at Sandy Vet Clinic they missed that day of school Thank you for nothing

Edited again to say the vet that showed up, was meh, but not only that he put our information on…read morethe dog he put down the same day so we also got this, leading to us worrying about actually getting what we ordered for our pet, or if we would actually receive him at all. Yikes. The crematorium blamed Dr. Lane for this. What a bad mix up! They assured us we would receive what we ordered. We received stuff from them 1.5 months ago and they were beautiful, so I am hopeful. Edited to say in response, exactly, you charge a very premium price and do not deliver on that, it's not handled seamlessly as it once was and it costs much more, there's no invoice, and you have to call the crematorium separately and pay them? Just call a mobile vet. Check on Reddit for similar reviews, etc. Last time we called lap of love through a family recommendation it was perfect. This time, not so much. We called to see what their schedule was like etc. when we scheduled it was $860! Last time, for way better care, concern, and service it was $485. Okay okay, we did ask for paw prints etc. we did just let a pet go down the street, we didn't want to put the cat in the car, cats hate cars. So it was a weird surprise when we were told we had to contact the cremators for that and it was an additional $150. So over $ 1000 to put a cat to sleep. We really should have just drove him down the street. Last time everything was taken care of and it didn't cost anything close, including the ceramic paw prints. This is not a premium service and is charging very premium prices. But down the street, after hours at midnight on a Sunday, that was $730, +$80 for ER services, and ceramic paw prints, and they gave us nose and paw prints, and fur clippings. Group cremation for both and they both used the same crematory for ceramic prints, etc. I have recommended for years and I will no longer do so. So misleading. Find a mobile vet directly.

Incredibly grateful for Dr. Layne 's compassionate assistance with our best ever cat friend…read morereaching the end of 20 years together. He was understanding and patient with us going through the grieving process with the end of our beloved pet's life in sight. He showed kindness and respect toward our little cat and toward us, her friends and guardians. He explained the choices very clearly and without pressuring us. I recommend him highly to anyone facing those difficult transitions.

I brought my cat in twice for a urinary obstruction and both times we received amazing care. He had…read morenever had any health problems before and all their staff and the vets who worked with him were so compassionate and made an effort to explain everything to me including possible causes, everything they needed to do to help him, aftercare instructions, options for managing the condition, and his prognosis. He had to stay overnight both times and the staff was very communicative with me, gave me regular updates, and answered all my questions. When he ended up needing surgery they readily recommended an outside clinic to help keep costs down. He is anxious and doesn't do well at the vet and everyone was very understanding when interacting with him. They saved his life twice and gave me great education on strategies for managing his anxiety. I wish it was an experience we did not have to have, but I have only good things to say about the clinic and am so grateful for the care and help they gave during that time. It was expensive but that is the nature of vet care. I recommend pet insurance to everyone!

Dr. Degarmo and her tech Jaz was wonderful with my dog when I came in for a cardio appointment…read more Prices were reasonable and they were very lovely. My dog hilo loved them. Thanks!!