Fairly stress free treatment…read more My optometrist referred me to see Dr Jiang due to a horseshoe tear on my retina. After examination, Dr Jiang confirmed the presence of the tear and recommended laser treatment to prevent potential detachment in the future. He informed me treatment can be done right away and asked me to sign the consent form. A couple numbing drops later and he began to laser the torn spot. After about 5 minutes, the treatment was done and it was practically painless. The only sensation I felt was slight pressure on the eyeball from time to time. Overall, this was a lot less stressful than I imagined. Highly recommend Dr Jiang!

My expectations were high for the reviews but.. the waiting to see the doctor is ridiculous, and…read morethe staff needs to learn customer service skills. I don't recommend this place!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. They definitely do when examining their patients. There are some hand sanitizers available for patients to use. This place is open and available with no limited capacity. They are not sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today with my dad, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It isn't too big nor too small. Parking spots are okay as well. Establishment: I had to bring my dad here today for his follow up appointment. He has been coming to see Dr. Chao for some time, and he really likes this place. My dad said that the doctor was really patient and thorough with explaining all that goes on during a cataract surgery. He said that the doctor also took some time going over other options if he refused to undergo the cataract surgery. Due to the doctor's experience and expertise, my dad decided to go through with the surgery at Concourse Diagnostic and Surgery Center. My dad's surgery went smoothly, and his follow up appointment also went well. Overall, this was an excellent outcome. I would highly recommend Dr. Chao for anyone who is interested in getting cataract surgery. The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, and knowledgeable. They accept both cash and credit cards. There is no credit card minimum.

Dr. Chao office is very nice and tidy. It's located in the allied physician building with a lab and…read moreurgent care. They are located in suite B inside. Excellent location as they are near the gold line and have plenty of parking in the back. The security guard at the front was nice and helpful letting us know what time the office is opened and that we could wait in the lobby until they opened. The staff is very nice and helpful to their patients. Very easy to talk to them. The plus was they were able to speak Chinese (Mandarin)to my dad. The technician was efficient and checked his vision, eye pressure (with a tono pen), checking pupils, extra ocular motility (EOM) and getting a complete chief complaint and asked if reading was an issue (which is was not). The one thing I would have checked is confrontational fields, but other than that she did an excellent job. She then proceeded to dilate his pupils and explained to him about the process and the expect his near vision to be blurry due to dilation and to wear sun glasses when outside (due to increased incoming light from pupils being dilated). She performed imaging to check the macula and retina and optic nerve. We then saw Dr. Chao who is a fantastic physician performed a thorough exam and explained to my father about cataract surgery in Chinese, explained what she saw and how bad his cataracts were and asked him specific questions about his vision and discussed the different lens options available and which my father would like to receive. (Standard lens usually set for distance and would require glasses for reading or one can opt for a multifocal lens where you don't need to wear glasses but this type of lens is not covered by insurance and would be out of pocket). Dr. Chao is an ophthalmologist who specializes in Glaucoma (treats patients with high eye pressure which can lead to blindness if left untreated) and is also a cataract surgeon and comprehensive ophthalmologist (sees patients for any eye issues and can refer out to specialists as needed). Then we scheduled a surgery date and will need to see his primary care physician (PCP) for clearance will need to return for a follow up appointment to get his biometry measurements for the lens prior to surgery. My dad was happy with his first visit and looks forward to his follow up visit.

What an amazing ophthalmologist. Dr. Lai, has been taking care of me for the past three years, and…read moreI'm very very happy with his staff. Dr. Lai has the most advanced tools and equipment in his office with the highest technology. It's not just a cosmetic job here. It's the knowledge and experience throughout many many years with the highest education from this doctor. He has multiple achievements and awards. He will tell you straight in your face, which will be the truth with his experience. It's always best to hear. Good news and bad news. that's why I chose to be a patient of the (Rosemead) Eye Center. Thank you for being there when I need the top notch ophthalmologist...

Disappointing First Experience With Rosemead Eye Center…read more This was my first time calling Rosemead Eye Center because I was interested in becoming a new patient. I had heard good things about Dr. Lai through online searches, so I was hoping to confirm what insurance they accept and how to use my medical insurance for an eye exam. Unfortunately, the experience fell short right from the start. The person who answered the phone, Sam, was impatient, unfriendly, and noticeably rude when I asked basic questions. Instead of helping guide me through the process, as any medical office should, especially for new patients--she sounded irritated and dismissive. It honestly doesn't matter how good a doctor may be if the first point of contact treats people this way. A front desk representative sets the tone for the entire practice, and this interaction was a complete disservice to Dr. Lai and to potential patients like myself. I ended the call feeling unwelcome and unsure if I should even schedule an appointment. Customer service matters, especially in healthcare. Sadly, this was not a good first impression.

Dr Ko is a good Dr. which is evident that his appointment is so hard to get. The facility is old…read moreand not in the best maintenance.

The receptionists here are the worst. No customer service experiences and extremely rude and…read moreunprofessional. If i was going to suffer this treatment everytime i go to his office i'd rather see other ophthalmologist. And the young Asian girl who was doing my field tests not sure if she cleaned the surfaces but i had to remind ghee to do so plus She DOES NOT WEAR GLOVES! She was touching the keyboards and god knows what and was handling the equipment for the tests.

Dr Jeng is a very caring doctor. We came to her after my mother lost vision in her right eye due to…read moreglaucoma. Dr Jeng went thru an extensive protocol of eye drops and laser treatment to save the other eye, which was tons more that the previous doctor did. I personally believe if Dr Jeng was my mother's ophthalmologist from the start she would not have loss her vision. Dr Jeng is a great ophthalmologist.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morepatients are expected to wear a mask too. Most of the staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open with limited capacity. They are also sanitizing in between customers. They see patients by appointment only. So make sure to make an appointment before heading on in. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment unless it's a service animal. Parking: The parking lot for this establishment is decent. You have to pay for parking though which is a pain. I just park on the street and walk over. I don't want to pay for parking. Establishment & Staff: The office itself is very clean, neat, and tidy. The staff here are very professional and kind. They accept both cash and credit cards. There is no credit card minimum.

My optometrist gave me a list of specialists, I picked Dr Jones. Great Dr, he prescribed a few…read moredifferent drops to hopefully solve my issue. I did that for 2-3 weeks, he checked me again, unfortunately, there was no improvement and he advised me to see a surgeon who can help me. I really appreciated his approach to try something less invasive first to see if it resolved my issue. He's very knowledgeable, easy to discuss things with and a great listener. I highly recommend.

I had irritation in my eye for a few days and noticed a small cyst on the white part of my eye…read more Naturally, I freaked out. A CYST? On my EYEBALL?! Fortunately, a good friend mentioned Dr. Jones to me previously, and I was able to make a same-day appointment with him. He assured me that the cyst wasn't serious and gave me a few options for treatment. We opted for the medical option (steroid drops), and the cyst went away after a few weeks. However, there was still irritation on that part of the eye. Dr. Jones mentioned it's part of a larger issue -- that I have bumps under my eyelids due to chronic contact lens wear -- and we need to treat that. I've always had what I thought was dry eyes due to excessive contact use, as diagnosed by other optometrists and ophthalmologists. However, Dr. Jones noted that my eyes aren't actually that dry, and much of my irritation is due to the friction that caused bumps under my eyelids, which originated from the contact use. Dr. Jones has been treating me for the past 6 weeks and my eyes are feeling much better. I like that he has a game-plan for my eyes and we're approaching the issues from multiple angles. His office has been reasonable as well, since I'm not going through my regular insurance. Lastly, the staff is friendly and extremely responsive. They can even communicate through text. If you want comprehensive eye care, look no further than Focus Eye Center!

Diamond Vision Institute is a truly impressive end-to-end experience from booking and engagement. I…read morewas able to book my son's appointment with ease and wonderful assistance from the friendly staff. I also received a call from the office to confirm my appointment a day or so prior to the visit. The office is modern, nicely decorated and very comfortable. The waiting area is spacious and well-lit, complete with contemporary furnishings. The office itself was easy to spot, and the large parking area in the back is great. As a first time patient, it was quick and easy to check in: I was greeted by 2 very helpful female staff, filled out a short form and submitted my insurance and ID in under a couple of minutes. Dr. Jeffrey Huang was a consummate professional. Easy to talk to, easy to understand, and got to the point after a few different examinations with their high tech up-to-date machines. He prescribed my son Gel drops which I must happily say have definitely helped my son with his eye redness and irritation. In the end, I left with more insight than I had received from three previous ophthalmologists visits in the months prior. My son is very happy with the results, to say the least. I would definitely recommend him to anyone that is in need of an ophthalmologist in a heartbeat!

Sadly, I had a bad experience with Dr. Jeffrey Huang. Be warned. He encouraged me to get the much…read moremore expensive multifocal lenses: "You'll never need to buy glasses again". Then when complications (including a trip to the ER) set in and months without much progress, he blamed me, refused to listen, and said over and over "give it more time." He kept defending himself until finally when I told him I still couldn't see clearly, he said simply, "Yes you can." He failed to take responsibility. When I asked for a refund, he just laughed and said he'd think about it. But he's never tried to contact me. J & J who makes the multifocals said the only way I can get a refund is if the original surgeon removes the lenses. Bottom line: Dr. Huang seems to care more about money than the well-being of his patients. He's a good surgeon--the lenses were put in correctly--but a second doctor I went to said he "undersells" the multifocals. Now my vision is worse than before (one good thing--I no longer have cataracts) but I had to buy new reading and distance glasses. I'm out $6,000 plus another $1,300 for new glasses. Plus the time and trouble, pain and annoyance. And Dr. Huang has disappeared.

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

Great care and good service. I was referred here to Dr Woo. She is very caring and took time to…read moreexplain what was going on. The staff at the front desk were also very welcoming. I'd definitely recommend them for your eye care.

Dr. Woo and her teams ( all the staff including receptionists ) are so nice . They are so…read moreaccommodating. I have severe dry eye and they all are helping in many different ways for me to get dry eye drop even though insurance denial.

Dr. Wainess is awesome. He is kind, puts you at ease. His staff are nice and efficientread more

Medically the physician and nurses are very good. The office is ok for appointments but if you have…read moresurgery scheduled and need to reach them there is ver poor communication the pre - op information is very last minute and if a prescription needs to be changed there is no communication. The office operations manager needs to pay attention to this!