Randy, Danielle and the team at Appliance Village are great!! I love buying local and the customer…read moreservice is great. They also service all appliances purchased from them. We bought our stove from Appliance Village, they know their products and are easy to talk to.

They fixed my oven, they did a good job but was hoping it wouldn't have been so expensive. I should…read morejust use the microwave more!

Stay away from Warner Stellian. They take your money and then you're on your own. Purchased a…read moreSpeed Queen Washer from them one year ago. Now it's broken. Still under warranty, but they won't come and repair it. After many calls all we get is the run around. Our claim is " being reviewed" by the repair dept. Don't REVIEW IT- come and fix the damn machine. So while we wait and wait we have to pay to go to a laundry mat. So done with them and their terrible customer service. When you spend over a $1000 on a washer it should work more than 12 months, and if it breaks should be repaired quickly.

Would not recommend getting your appliances here! Especially a washing machine. They delivered…read moreand hooked up our washing machine and cracked the pipe connection when hooking it up. an We had water leaking into our basement with thousands of dollars of damage! They won't even take responsibility and pay for the damages!!

Thoughtful and geniune with his craft. Mark was very helpful over text messages to help…read moretroubleshoot. Once we weren't able to resolve, he made a visit and was very helpful in sharing his guidance and experiences. He's a rare find and someone I'd hire again for any appliance needs!

Mark was prompt with phone reply and shared his vast appliance knowledge! He was able to…read moreimmediately troubleshoot our fridge and gave instructions how to reset the control mode. Mark is very honest!! He saved us hundreds in repair costs. If we had called another appliance service we would have had a service call fee and potentially the additional cost of a control board. Mark~Thank you!!!

We called to have a service technician come look at our washing machine. Not only was the…read morereceptionist very kind and responsive, she was extremely helpful and got us scheduled quickly and efficiently. Our technician John was very knowledgeable and fixed our washer in no time flat. We will only ever call Mr. Appliance of Rochester for our appliance needs! We would highly recommend!

This company is a complete rip off. Don't use them. They ordered the wrong part two different…read moretimes, tech didn't know what he was doing kept going to his ipad. I asked his supervisor to call me and was told he was out of town. We were with out a fridge for 4 weeks and they didn't seem to care. Terrible customer service.

Sold me a lemon of a dishwasher and didn't stand behind it. They don't do any of their own…read moreservice, so they don't care about you at all after your check clears. I bought a 4 piece Samsung set at Appliance Smart about 20 months ago, which included that awful dishwasher. The first time it broke down, they told me to call Samsung. It's not their problem, they said. The third time it broke down, it was out of warranty. Still not their problem, call Samsung. The fourth time it broke down in less than 2 years, Samsung told me I might as well just go buy a new dishwasher. Which I just did, but definitely not from Appliance Smart. Do yourself a favor and go to a place like Warner Stellian instead, where they'll service the product that they sell you.

I was shopping for a microwave and they only had one and it was missing the feet. It's a scratch &…read moredent appliance dumping ground. And they were only knocking the price down minimally.

We've used Matt's three times: twice on a dryer and once on a refrigerator. Each time he was…read moreprompt, clean, and efficient. He quickly found what was wrong and quickly repaired it, saving us thousands of dollars on buying new machines.

My oven wasn't heating up correctly. Basically was off by 100 degrees. Called Matt's Appliance, he…read morewas here the next day. Fixed and out the door in about 20 minutes! Seemed to know exactly what was wrong and didn't try to just sell us a new stove! We highly recommend Matt! Honest, friendly and knowledgeable!

Bought appliance package $4000 with a dishwasher that had a faulty part out of the box. it was…read moredelivered on a Friday and the plumber came the following Wednesday. He discovered the problem. Because it was 48 hours after delivery, we had to work with the manufacturer to get it fixed through a 3rd party. Home Depot's customer service is horrible. will never shop at Home Depot again.

We have been waiting since November 26 to get our stackable washer and dryer and it's been nothing…read morebut a comedy of errors and we still don't have them on December 10. There has been three attempts to get them here and there's an excuse every time or a mistake on the delivery side of it. It's more than exasperating. We will never buy anything from Home Depot even though we know these are subcontractors causing all the issues. It's an entire customer experience for us and with what we've been through this holiday season, hoping to get these new appliances has been heartbreaking. Maddening and head scratching. This company deserves a mark of zero.

We -a Frigidaire stove, a refrigerator and a microwave all together at Rochester MN Lowes…read more After a few days we noticed the right back burner didn't heat, although the "element on" light came on and there was a click when we turned the burner knob on. We arranged a repair, which we had to do through Frigidaire. They gave us an "8-5" window and DIDN'T SHOW. We chatted online with Frididaire, and they told me they would set up another repair appointment. A week later I called since they didn't set one up. A week later I called again since the once more did not follow through with an appointment. A visit to Lowes was useless as the store manager told me they would do nothing since the 2 day window of returns had passed. He was a useless creature, but probably a product of the environment he works for, Lowes. We've spent thousands of dollars there recently with also buying flooring, but they've lost our business. And I will badmouth them to anyone who will listen. A phone call got us an appointment, and when I called the Sears repair # they gave me to narrow down the 8-5 repair time, an AI rescheduled us for a week later. It was an AI phone call with no chance to speak to a human. When I told it to return our earlier appointment, it said it was no longer available. AVOID LOWES, SEARS and FRIGIDAIRE.

I had a fence installed from Lowe's they didn't backfill properly with cement and I had to add…read morebrackets to keep fence from popping apart didn't know about them not putting cement in the hole till now my contract clearly states backfill with cement price to fix is higher then original installation they won't do anything there customer service is non existent

Had an old garage fridge giving me some issues. Decided to just replace with a refurbished fridge…read morefrom Bob's. Fast delivery of the "new" one, and pickup of my old fridge. Friendly and helpful, and they were honest about not spending their effort and my money to fix my old clunker with a bad compressor.

He arrived on time to check out my Dryer. He knew right away what was wrong and gave me an…read moreestimate that I accepted. The part arrived and he called and said he would be here the next day. He arrived on time again and repaired my 12 year old dryer and now it runs like new. I would highly recommend Bob's Appliance for any of your appliance needs :) I wish I could give him an 10 star rating!!

They have zero customer service they had me bring my wife's phone in for service they scheduled me…read moreto come in five different days and them said they would call me they still haven't called and I have the total tech plan

Trying to get customer service in this store is ridiculous. I've asked four people a simple…read morequestion, and they have ALL given me the verbal equivalent of a shrug, and pointed me to the next person or less. I'm standing waiting now after the fourth guy told me he didn't know, and I cordially suggested that he might be able to find someone that wanted my money enough to FIND the answer. Where do you find this many apathetic humans?