I just added a review and was reading some of the other 5 star reviews and noticed a 1 star review that couldn't be more false! I have never witnessed dirty microwaved towels. EVER! They have a washer and dryer on the premises. I have had dozens of pedicures there and towels were always taken freshly rolled from the warming box, not a microwave! This is obviously something that was mistaken in what was thought to be seen. I also read the text that was posted in the pictures where it was said that this was admitted and that text was clearly misinterpreted. The text was saying that the reviewer must have been mistaken. The salon owner was genuinely trying to make things right by offering a gift certificate even though she was not in the wrong. Also, all of the technicians ARE licensed with the PA dept of state, you can check of the commonwealth's website and all licenses are public information. The Heath department also makes regular inspections. Clearly not black market as suggested. This is a very busy salon and I always see the same people there over and over. If what the reviewer was saying was actually true, they would not be in business. If the person who left the review was a customer for 2 years and it was actually as bad as the review, why stay a customer for 2 years? Why not go directly to the owner and express the concern personally rather than hiding behind a review and a text and give a chance to make things right? The review was written in poor taste and perhaps the person was having a bad day. read more

I am reading the unfortunate reviews that Gerri is leaving about the Salon. I have been a client since 2006, i have met alot of great people who also have been clients for a long time . Optima has alot of new clients but also has alot who have been going here for years. I have to question if someone says they have left here disappointed "each time" they left, Why did you keep coming back? And if you knew someone was using a dirty used towel on your legs, why didnt you speak up right then and there? That just doesnt make sense to me...Your so into cleanliness and infection control and you being exposed to all types of skin infections yet you didnt speak up before or during the use of a dirty towel?? You chose to go home and blast this Salon on Yelp. And then when the. Owner apologized and tried to offer you a gift certificate and asked you to please take down the bad review..you unleash on her and claim she harassed you with one reply?? You threaten with calling the state. Your in health care right? Then you know the salon is reguarly inspected by the state already. Also if you look on the wall by the registars you will see every employees state issued lisence...if you are lisenced yourself in healthcare in the state of PA. You will be very familiar what the states lisence looks like. . I too am a lisenced professional in the health care field and i would recommend Optima Nail over any salon around. read more

Optima offers all types of nail services, including basic pedicures and manicures as well as worth the time and money for the 'Spa" pedicures. I have a few allergies and medical issues, so the staff kindly works around these in the spa packages; I leave feeling relaxed or rejuvenated depending on the choices. But always with pretty nails! While I do make appointments, they will take walk ins whenever possible. I read a few reviews with complaints and I must add that any regular manicure will not last long. And clear polish daily is a must. Gel polish, Calcium dip, clear gel topped with polish, and acrylics allow almost complete adherence of polish and take longer to do, so be clear what you are asking for when you walk in or call. This allows better scheduling and happier clients. All the staff try their best , are cheerful and pleasant. They are all trained to do all services. Prices are much less than I paid in Skippack and Trappe for the over two decades, but not my main reason for changing salons. I moved and the extra travel was getting to be tiresome and a fun thing becoming a chore. read more

I recently saw the 1star review from a few days ago and wanted to say nothing is farther from the truth. I have been coming to Optima Nails in Douglassville for close to 10 years. This is the only place I will go to for my nails and pedicures. Diane has always gone out of her way to make sure my nails look perfect and that I am completely satisfied. She also cares about me and listens to me ramble on about whatever is going on for the day. She and her staff there are always professional, clean, caring and friendly. I have never once worried about the salon being dirty or the threat of an infection. All equipment is cleaned between each customer as well as a thorough cleaning at the end of the day. All towels are washed daily with on site laundry. I have watch them fold clean towels many a time. Whenever I come in I never smell any kind of odor or see a dirty station. Diane recently renovated the salon and purchased all new seats, tables and pedicure chairs. I get lost in those pedicure chairs every time. This is the only place I will go for all my nail needs!!! read more

Dianne and her staff are the absolute best at Optima. Not only are the friendly and talented, but they truly care about you and the services they offer. They really go the extra mile of making you feel comfortable, relaxed and satisfied. Love coming here for acrylics, waxing, and pedicures. Also, I bring my 8 year old daughter too who loves it. They even hosted a Mommy & Me Nail Design workshop that I brought my daughter to and we had a blast. We learned how to make designs on nails, and practiced, did our own nails, and got sweet gifts to take home. It was a fantastic party/celebration of making memories and doing nails with my daughter. My daughter said it was the best day ever! We will definitely be back soon! read more

My granddaughter told me about you so I thought that I would make a comment and I was looking over what other people had to say I have been going to Optima nails for seven years and there is one really negative comments about the salon which blows me away because I have never had Any type of negative experience and I can say that because at one time or another I have probably one of the technicians do my nails I have friends who have contact time app and never experienced it really saddens me that someone who had supposedly a bad experience would go to such lengths to try and ruin The reputation of such an awesome place!! If you wanna make a comment that's one thing but to keep going on this site is vindictive!!! read more

this was my first time coming to this salon. as i was checking out the colors i accidentally dropped one of their newest colors, i was very embarrassed and i figured they were gonna do my nails bad because i broke their new polish. i gave them $10, apologized A LOT, then i tried to leave but they wouldn't let me, they insisted i stay. the guy who did my nails really took his time in the filing which i LOVE so that was really nice. at most salons they just run over your nails with the file and your nails look all wonky and unshaped. at the end of my visits my nails looked snatched asf. i am very happy with their service and will be going back despite my embarrassment. read more

My wife loves Optima Nail & Spa. Since coming there for my pedicures, I do too! The quality of service provides for a calming and euphoric feeling of ease and relaxation. Optima's interior design is bright and fresh while soothing with relaxing aquatic under tones. Couple the delightful ambience with an inclusive and inviting music variety, therapeutic aroma therapy amidst beach front high definition imagery and you're sure to forget you're in Douglassville. Dianne (owner) takes great care to check in with her guests to ensure they have a wonderful experience and receive any feedback you may have. Do yourself a favor and try Optima Nail & Spa! read more

I saw the reviews for Optima and decided to give it a try. I called and told them I would be coming in for the first time to get my nails done, the woman on the phone was so polite and sweet. I got there about a half an hour later and they seated me right away. They cut them down perfectly, shaped them the way I love them and helped me pick out the coolest cats eye color and did an amazing job!! I was very very pleased and will be going back there to get my nails done. I found my new nail salon.. YAYYYY!!! read more

Absolutely love this place!!! My daughter and I have been coming here for almost 8 years. Never have an issue and the entire staff is polite and attentive. Diane is amazing!! She is constantly evolving to her style and learning new techniques!! I will not go to a different salon! The renovations are awesome and they really take pride in what they do. Kudos Diane and your team for being the best around!! I've told many people about this place and will continue to do so!! read more

Absolutely love this place! Dianne is an absolute sweetheart, and runs an amazing nail salon! The waits are usually short - and the service is excellent. Not to mention, everything is clean and I've never got an infection on my nails - which is quite common at other places. Dianne does a fabulous job at acrylic nails, as does Vivian! Perfect place to come for a manicure, and all the services are decently priced! I won't go anywhere else. read more

me and my very good friend went for a spa day, both got a mani pedi an he got his eyebrows, his was only $65 for those three and for my mani pedi it was $120, i am so very satisfied with the results, am just a little upset about the price i paid but i will more then definitely recommend this place to my friends and be back here. my nails look exactly how i wanted them too:) read more

I came from out of town for a bridal shower and needed a mani desperately! I found Optima on Yelp, drove straight there, was seated within minutes and Kevin did an AMAZING job on my nails. I have never done SNS before, and now I feel like I'll never go back to gel! He was so meticulous and my nails lasted for 3 whole weeks! I can't recommend this place enough! read more

Every time I go there for an eyebrow waxing, I am so pleased at how they turn out. I got acrylics 3 weeks ago and they're still on and looking amazing! I am surprised at the durability of the nails. I also got my toenails done and the little gems are still on! Overall, their performance is high quality and the atmosphere is friendly. read more

Optima is a great salon. The facility is clean and the technicians are friendly. Prices are very reasonable. They recently introduced SNS dip nails and I would absolutely recommend it! It strengthens your nails and lasts longer than traditional gel. They have a huge selection as well. read more

After being away (out of the area) for 6 months went back to Diane for a manicure and pedicure just as great as last time. You can't miss with Optima. Great attention to detail, nail art was very good and free-hand. Great job will be returning again and again. read more

Alway have a great experience here. Staff is super friendly! The owner is super accommodating and always treats her clients great. The remodel looks amazing!!! Very clean. The only place I get my mania and pedis!! They also do amazing job waxing my eyebrows!! read more

Kevin & Diane run a fine salon. Facility is very clean. Staff very friendly and knowledgable. Services also included are Eyelashes, waxing, massage. Pedicures are a definite MUST !!! Walk ins are always welcome! I have been a client since 2006 ! Kelley read more

Optima Nail is AMAZING!!! I have consistently received by far the best manicures I have ever had. I just started getting the "poly-gel" nails and i absolutely love it. It is long lasting and keeps my nails healthy underneath. I highly recommend it!!! read more