I want to start by saying the coaches are great. The workouts are challenging, motivating, and I've…read morereally enjoyed the energy in the studio over the almost three years I've been going on and off. However, I'm really disappointed in the customer service and membership handling. I'm currently on my second pregnancy, and for health reasons I was not able to work out for a period of time. I kept my membership going for about three months even though I wasn't attending, and eventually decided I needed to cancel. Because you can't cancel in person, I submitted my cancellation online within their stated cancellation window. By the time they responded, it was already one day past that window. They told me they would refund the next month's charge since I'd been charged anyway. That refund never happened. I had to call three or four times, go back and forth, and still never received the refund I was promised. I've also tried calling on two separate occasions recently and no one answered the phone. In the end, I'm out about $170 for a month I was told would be refunded, on top of the previous months I kept the membership active while unable to use it. I had even told them I planned on coming back once I was cleared to work out again, but this experience has really changed how I feel about the company. The workouts and coaches are truly great, but the way my cancellation and refund were handled has been very frustrating and discouraging, especially as a long-time member and pregnant mom trying to do the right thing.

Great coaches, amazing workouts. 10/10 recommend to anyone looking for workouts that push you to…read moreyour max in a great environment

I was here visiting my family for a couple of weeks from Apex,NC. My wife got me a pass to come and…read moreworkout here . I have been to a lot of gyms all over the country , but I will say this one ranks at the very top of the gyms I have visited. This gym had every piece of equipment that you could imagine and then some. It had an indoor track and even indoor tennis courts. The staff was top notch and the lady at the front desk was amazing...high five to you.... Steve I just want to say thank you for an amazing experience. If you are ever it Wichita and need a place to workout you will not go wrong give Genesis a go!!

So pleased with the tennis staff! My son has been going regularly for classes and private lessons…read morefor 3.5 years. They are kind, encouraging, and his game has improved. Eva is a gem!!

There are a few things that I expect from a fitness center. Good hours, and they have that here…read more Lots of equipment to choose from that works, and they have that here. A clean locker room and yes, they have that as well. Where this location let me down was the shower. After I've spent nearly an hour doing stretches and then a cycle on the thirty minute circuit, I am not ready for civilization. Shower. The water pressure here was dismal. It wasn't that others were showering. I was the only one on the men's side and the water pressure was almost too low to wash my hair. I don't know if this is a PF problem or a Wichita one but it needs fixing. [Review 721 of 2026 - 72 in Kansas - 25902 overall]

My monthly payment was scheduled to be paid on the 17th of every month. They would wait until a…read moreweek later to take it out, then charge me a 10 dollar late fee on top of it. The manager argued with me that it was nothing wrong on their end, so I canceled my membership. They were unwilling to reverse the late fees. I was a member there for over 10 years. They have signs all over the walls with rules. Rules everywhere. Never once in 10 years did I ever see any employee enforce any of the rules. Their whole focus is on having a judgment free zone, big signs with rules on dress code, dropping, slamming weights. That's the reason I joined was to get away from those things. Never saw any of those rules enforced ever.

The gym itself is okay BUT the staff needs improvement. Specifically Jacob Stein. His inability to…read moreshow compassion and push an insignificant situation to the point of public humiliation on a recovering cancer patient is inexcusable. Shame on you Jacob!!! The Y needs to do better if it is going to promote itself as a "Christian " organization.

I recently used the lap pool a couple of times and found it dirty. When I asked the lifeguards…read moreabout it they explained that the vacuum had broken in summer / fall 2025 and they don't clean the pool. I reached out to the Aquatics Director, Kari Price, and after getting no response in just over two weeks I asked to speak with someone above her. Jacob Stein, Branch Director, approached me & said you wanted to talk to me? I tired to explain the issue when he asked me: How do you know it was dirt Did you put it there Maybe Kari has been out of the office The lifeguards aren't telling the truth I asked him if he was trying to pick a fight with me, he said I was being aggressive as I tried to explain what the issue was. There was no resolution as I could see he was not going to help.

When I'm visiting town I always use this gym. Great selection of equipment and a nice variety of…read moregroup classes. This has been here for ages and hasn't changed much. The staff are young but nice.

Great facilities, classes, and community! YMCA offers something for everyone. A solid 5-star…read moreexperience!

I cannot put into words what this place has done for me or how much Tyler Stinson has changed my…read morelife. I only have a limited time to work out each day so I have to get as much out of it as humanly possible, and kickboxing definitely covers all the bases. It's aerobic, weight bearing and most of all IT'S FUN!!! It truly doesn't feel like working out at all... but when you're finished you are exhausted. This is the perfect workout for people who don't want to work out!!!

I've been a Title member for a few years and have been to a few Title clubs. This club is…read morecertainly on par with the others in the franchise. They will get your heart rate up and keep you going for the entire Power Hour. The staff is friendly and there are other fitness options there such as a treadmill and some medicine balls. Stop in and check them out.

There was a misunderstanding with a friend I brought in and Tia helped straighten things out and…read moremake things right. Great customer service. Highly recommend!

This is a great YMCA location. This YMCA was located near my hotel, it was snowing so I decided to…read moreuse the indoor track and weights at the YMCA. The staff was extremely helpful and friendly, they made navigating the Y and using the facility seamless. The indoor track is well kept and a great place to run or walk. The weight room has a large amount of equipment and well laid out to accommodate any workout routine. I really enjoyed using this facility, and will use it again if I am in the area.

My boys LOVE D1! They are 10 and 13. Their eye/hand coordination, overall body strength, and…read moreagility have greatly improved since they started a few months ago! Thanks D1 for being so great for my boys!

WFBBC is really the best workout experience you can have. the classes are a total body workout each…read moretime. and the staff is amazing! they help you reach your goals and if you can't do a certain exercise, they have others to try. you can work at your pace to reach your goals. try them out! it will be the best thing you've done for yourself!

I have been struggling to establish healthy habits for years so I decided to give this place a try…read more They give me the accountability I need by having me sign up for my classes before I come and it's 30 minutes of well-directed exercises with trainers right there to help with form and modification. Everyone is welcoming and supportive. There's even a nutrition program to get that aspect in shape as well. Very affordable too so check them out!