1. Optimal Performance

    1. Optimal Performance

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    Wichita, KS

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    Optimal Performance

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    3 years ago

    Bethany does a great job working with my limitations but still giving me a good workout. I love the atmosphere at Optimal.

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    9 years ago

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    Orangetheory Fitness

    Orangetheory Fitness

    4.9
    (23 reviews)
    1.7 mi

    I want to start by saying the coaches are great. The workouts are challenging, motivating, and I've…read morereally enjoyed the energy in the studio over the almost three years I've been going on and off. However, I'm really disappointed in the customer service and membership handling. I'm currently on my second pregnancy, and for health reasons I was not able to work out for a period of time. I kept my membership going for about three months even though I wasn't attending, and eventually decided I needed to cancel. Because you can't cancel in person, I submitted my cancellation online within their stated cancellation window. By the time they responded, it was already one day past that window. They told me they would refund the next month's charge since I'd been charged anyway. That refund never happened. I had to call three or four times, go back and forth, and still never received the refund I was promised. I've also tried calling on two separate occasions recently and no one answered the phone. In the end, I'm out about $170 for a month I was told would be refunded, on top of the previous months I kept the membership active while unable to use it. I had even told them I planned on coming back once I was cleared to work out again, but this experience has really changed how I feel about the company. The workouts and coaches are truly great, but the way my cancellation and refund were handled has been very frustrating and discouraging, especially as a long-time member and pregnant mom trying to do the right thing.

    Great coaches, amazing workouts. 10/10 recommend to anyone looking for workouts that push you to…read moreyour max in a great environment

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    Planet Fitness

    Planet Fitness

    2.7
    (26 reviews)
    3.0 mi

    There are a few things that I expect from a fitness center. Good hours, and they have that here…read more Lots of equipment to choose from that works, and they have that here. A clean locker room and yes, they have that as well. Where this location let me down was the shower. After I've spent nearly an hour doing stretches and then a cycle on the thirty minute circuit, I am not ready for civilization. Shower. The water pressure here was dismal. It wasn't that others were showering. I was the only one on the men's side and the water pressure was almost too low to wash my hair. I don't know if this is a PF problem or a Wichita one but it needs fixing. [Review 721 of 2026 - 72 in Kansas - 25902 overall]

    My monthly payment was scheduled to be paid on the 17th of every month. They would wait until a…read moreweek later to take it out, then charge me a 10 dollar late fee on top of it. The manager argued with me that it was nothing wrong on their end, so I canceled my membership. They were unwilling to reverse the late fees. I was a member there for over 10 years. They have signs all over the walls with rules. Rules everywhere. Never once in 10 years did I ever see any employee enforce any of the rules. Their whole focus is on having a judgment free zone, big signs with rules on dress code, dropping, slamming weights. That's the reason I joined was to get away from those things. Never saw any of those rules enforced ever.

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    Optimal Performance - healthtrainers - Updated July 2026

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