The team at this facility is extremely helpful and have a friendly demeanor. The environment is…read morevery clean and the operations are smoothly managed. Based on my positive experience, I would be pleased to recommend this establishment to any friends or relatives seeking such services.

My experience was disappointing. When I arrived to visit my dad, the first thing I encountered was…read morethe Director of CNAs discussing a staff member being on a television show. There was no greeting or welcoming atmosphere for visitors or residents' families. In my opinion, management should spend more time focusing on supporting and recognizing the staff who are working hard every day and providing quality care. A more professional and resident-focused environment would leave a much better impression.

I've stayed here for 4 weeks recuperating from a severe sprag to my right ankle. Was not broken…read moreonly strained. I fell from a 2 ft step trying to reach a high shelf. Had to call 911 & was taken to St Agnes for xrays & ultrasound, spent the night then was brought here to Oakwood. I rate them 5 out of 5 stars, clean & safe. Food is great! Staff is caring & readily available. Physical Therapists are top rated in my book. I'm stronger than before my injury & plan to continue working out to get even stronger. Occupational Therapists have taught me how to prevent future injuries & ways to strengthen every day practices. I give top rating all around. God Bless them all.

Worst place for your loved ones, worst sleeping accommodations, like sleeping on a camping cot , a…read morerestroom to be used between 6 to 8 person, showers 2 times a wk if lucky Community showers.No privacy .Worst food .So sorry that I was there for a short.I wasn't treated with dignity. I'm a Person.

Came to check on our neighbor who was doing rehabilitation here and the facilities were great…read more The staff were helpful and friendly, the facility was clean and our friend said he really liked it there. I felt the quality of care here is top notch. He is doing physical therapy (both indoors and out)

Only now, more than four years later, have I found the emotional strength and moral courage to…read morepublicly speak about what my family experienced at San Joaquin Valley Rehabilitation Center. My father entered this facility with documented "good rehab potential." Until only weeks earlier, he had been ambulatory and self-sufficient. Yet almost immediately, Dr. Cha repeatedly dismissed his worsening condition as simply "old age." What we witnessed felt less like compassionate rehabilitation medicine and more like an elderly patient quietly being written off. One physician later intervened with IV hydration and steroids after recognizing a serious decline in my father's condition, and we saw noticeable improvement. Yet shortly afterward, according to staff, the IV was removed despite my father struggling to swallow even water. Communication with the family was deeply inadequate despite staff knowing my father spoke no English and communicated only in the Calabrian dialect of southern Italy. He was therefore heavily dependent upon proper medical oversight, attentive observation, and honest communication with family members advocating on his behalf. The medical records later obtained by our family contained troubling inconsistencies, contradictory notes, omissions, incorrect dates, and even the wrong gender in one report. Most heartbreaking of all was the feeling that my father was no longer being treated as someone worth fighting for. Despite ongoing weakness and COVID symptoms, he was discharged to a skilled nursing facility instead of receiving higher-level hospital care. Two days later, he was dead. After reading numerous prior reviews of San Joaquin Valley Rehabilitation Hospital, I was deeply disturbed by how many experiences closely resembled our own concerns regarding patient care and Dr. Cha's medical oversight. Multiple reviewers described issues involving medication management, poor communication, dismissive behavior toward family advocates, questionable treatment decisions, and inadequate patient care -- concerns that strongly parallel what is documented in our records. My concerns are not speculative. I possess extensive medical documentation, medication records, physician notes, timelines, and related evidence that I believe demonstrate serious negligence involving Dr. Cha and, by extension, San Joaquin Valley Rehabilitation Hospital. What is especially troubling is the consistency between our documented experience and the accounts already publicly described by multiple other families here. Because these matters are supported by substantial documentation, I am willing to privately share relevant records with legitimate investigators, attorneys, licensing authorities, journalists, or families seeking information regarding this facility. If others experienced similar issues and wish to compare records or discuss concerns privately, they may contact me. Patients and families deserve transparency, accountability, and safe medical care. I would never entrust a loved one to this facility.

So glad we chose Community Rehabilitation Center for husband's rotator cuff rehabilitation!…read more Physical therapist Stephanie Oka is the best. So patient and kind. All supportive staff are polite and very helpful. Facility is clean, efficient and timely.

This place is nice. I really appreciate everyone who works here. A big thank you to Kanwaljat Kwai…read morefor helping my Mom. And all the others from Speech therapy, PT, OT, CNA & nurses. Thank you all for taking good care of my Mom and others.

I am heartbroken and outraged by the gross negligence of the skilled nursing facility where my…read more91-year-old grandfather was receiving care for his physical therapy. He was supposed to recover there and return home, but because they failed to properly monitor his catheter, he developed a severe infection. He was transferred back to the community hospital, and the infection entered his bloodstream. Ultimatley, he passed away. At one point, we spoke with the director in charge late in the day. While we voiced my concerns, she didn't even make eye contact--she packed her bag, shut down her computer, and got ready to leave. It was clear she had no real interest in addressing the issues, and that moment reflected exactly why the facility runs the way it does--with indifference and a lack of accountability. They never followed directions, and any time I asked questions, no one knew the answers. They blamed the previous shift instead of taking responsibility. No family should have to suffer a loss because of such neglect. I urge others to stay far away from this facility. Their inaction cost my grandfather his life.

I would give Sierra Vista 10 stars if I could! I was apprehensive about my husband being…read moretransferred there because it was only rated 3 stars, but I really had no choice. They are the only facility in the Fresno area that would accept someone with his diagnosis. When I removed him from his previous facility that was rated 4 stars by Clovis Community, he was so weak that he could not sit up or stand because he had lost nearly 30 pounds because of their poor care. The receptionist at Sierra Vista was very welcoming. The staff was friendly and I could ask any staff member about his condition. At his previous facility I was only allowed to speak to one person and she never gave me answers to my questions regarding his weight, BP, etc. Sierra Vista's dedicated Physical Therapy staff was able to get him up on his feet and walking again. I am extremely thankful for them doing that! When he was discharged to go home many of the staff hugged him goodbye or gave him a kiss on the cheek. They will be happy to know that he is still up and walking. Thank you Sierra Vista!

The CNA's are the best. The Physical Therapists were great. Nursing Staff were always ready to…read moreattend to your needs. THE FOOD IS TOTAL GARBAGE. I was there three months b/c of a car accident. If I had to put some one in this home I believe I would feel good about the general care. I of course would have to bring meals for my loved ones because honestly their food was not edible. HOWEVER **** if you are there with a wound this is not the place to be. My wound nurse decided to oil up my wound then proceeded to tightly bandage my wounded leg. This was not the surgeons orders. Wound nurses are suppose to be a specialized skill. Well this one wasn't. I went home thinking I was finally on my way to recovery. Three days later my wound had opened and I could see the hardware in my leg. Hugh hole. Returned to E.R. Turns out the infection had turned to MRSA and I had to be readmitted to the hospital to open the wound, clean it out, remove the rod in my leg. So now I'm back to square one. After the hospital I went to Willow Creek. Not my choice but because I now had MRSA I needed to be in isolation. DON'T GO HERE. Everyone is lazy. You rarely see your CNA, your nurse is NEVER on time with meds, and sometimes my call button would be on for 1 1/2 hours. Not the kind of place I'd send my elderly. This place is ABSOLUTELY THE WORST! This is a long account and I'm skipping the next 4 weeks. The long and the short of it is: I loved the people at Sierra Vista. Watch out for the wound nurse, make sure you can deliver meals to your loved ones. And remember to stay away from Willow Creek. I would have given this a 5 because I loved the people. I subtracted for the terrible food and the unskilled wound nurse.

Overall I'd give it a 3. There were staff that did one on one that were fantastic at their job! We…read morewere very pleased with their care AFTER my grandpa was put with a one on one, due to a fall being there two days after hip surgery at 94 years old. My mom had kept telling them he wants to get up he thinks he can get up and walk also having vascular dementia. He was stubborn and kept wanting to get out of bed nothing was done for that and he ended up falling, how long was he there on the floor we the family aren't sure. I was in the area that night and when I got the call to go check on him he was sitting in a wheel chair no blankets, no socks, right in front of the nurses station. I was really upset and asked them why was he sitting here cold and no socks or blanket. I asked if he could have socks on and the nurse said "sure" so why didn't they put them on him? I put some and checked him out made sure he wasn't seriously hurt. He was sore on arms and back but he said he was ok. After that incident he had a one on one CNA 24/7 due to being a *fall risk* . That is when my mom who was there daily as she had been and learned all the CNA's who would be taking care of grandpa for his stay there. We were lucky to get some very special people who really showed they cared for their patients! Ones who took the time, who listened to grandpa and who would converse with him. He was one strong old man and he was a character, we are saddened he passed there with my mom and I by his side. The dementia only got worse and aggressive and he lasted two and a half months. We are so please with the CNA's that we got close to Kay, Bianca, Niezel, April, Mylee, Manpreet, Robeil, Kobe, & G. Most importantly one who always made us feel comfortable leaving at the end of the day was Jennifer (PM shift). She would make sure he was cleaned and comfortable. She was amazing and made this experience at this facility comfortable, that grandpas was in good hands. We truly appreciate you and all you do for your patients. For your patience, for your care, for your love, for the concern and for the Laughs! Thank you all so much!! Mario G's Daughter & GrandDaughter There are many Nurses, CNA's that are over worked in facilites such as this one. You can see the tiredness on their faces, the patients who get overlooked, it is sad to see them get neglected and not saying purposely but it happens they get overlooked to be changed or helped with feeding (which was observed while there). We need more people in that career who have a heart not just do it as a job because the attitude and the looks and their mannerism shows they feel other wise and for a family who has a loved one in there for whatever reason, who have to deal with a person who doesn't want to be there isn't a good thing. Observed the LVN's being rude and snappy with family. We really cared for Dona, and Fatima. Thanks to them! My son also made some friends who we plan to go back and visit soon! Alan, Charles!

HORRIBLE place to send someone that needs extra care! They took horrible care of my grandpa and…read morewhen we finally moved him out he was severely malnourished to the point where he couldn't even open his eyes. They refused to feed him because he was unable to feed himself and would mark it as refusal to eat when really he couldn't feed himself or give himself water. We finally moved him to a new home, and the nurses and hospice could not believe how badly he was neglected at horizon. The only good thing about horizon is RICO! He was awesome !!!!

Cared more about the visitor count than the care for our grandmother. There response time for every…read morecall was so slow she had soiled herself and they took so long to even clean her. That is just one of the times. She was never moved, her 18" back incision was never cleaned. It got so bad she got sepsis and had to go to ICU!!!!!

I wasn't even there a week and I already had a discharge date. Only after occupational therapists…read morewere in a hurry to leave to next patient in line (appointment) it was a nightmare , they were rushing and in the process injured my leg . I was screaming because I couldn't take the pain. They said oh but it didn't touch the ground when it fell. continued pushing w/c out and left me with no call light. finally after 3 hours a nurse came in and I asked to be put in bed. well after lunch physical therapy ( female with glasses and long black hair came in and asked me if I'm ready to get up for therapy. I explained what happen. Guess what , she said that my leg didn't touch the ground. and then told me ( so your refusing therapy) I said no I'm not , I can't do it because of the pain caused by the negligence of your coworkers that were here today. well she put down that I refused and next day I'm told I'm down for discharge. Not one nurse, Doctor, case manager, OT, PT, ever looked into this situation. I told all of them and it was totally ignored. here I am still suffering , I had bars and screws in my leg when they dropped it (yeah maybe it didn't touch the ground but it was not suppose to bend. Come on San Juaquin Vally Rehabilitation Hospital. Dont your employees know what can happen if they are in a rush. I just had surgery in trauma center and had bars and pins in my leg. Everybody knew and nobody cared. it was ignored . I cried every night in pain. i was discharged because they said I refused therapy the same day of my injury. It doesn't take a genius. I WAS IN PAIN get it together, I will never refer somebody there. it is not safe. it shows that they don't care what happens to you

I'm updating my review to reflect how the facility ultimately handled the situation. After my…read moreconcerns were raised, my mother's missing item was returned, and the staff made a genuine effort to ensure she felt comfortable and supported. That meant a great deal to her and to our family. My mother is in rehab and relearning how to walk, and she now feels safe, respected, and cared for. The rooms are clean, the food is genuinely good, and most importantly, the staff have been kind and attentive, which has had a very positive impact on her mood and recovery. I appreciate the steps management and staff took to address the issue and restore trust. Based on how things stand now, my mother is happy with her care, and that is what matters most.

Thank you to the nursing, therapy, and social services teams for taking such wonderful care of my…read moremom during her stay. When she was discharged from the hospital, we weren't sure if she would regain enough strength to walk again. Thanks to the dedication and hard work of the therapy team, she steadily regained her strength and mobility. The nursing staff managed her care exceptionally well, ensuring she got to and from dialysis appointments safely and experienced no complications during her stay. Their knowledge, skill, and compassion exceeded our expectations and gave our family great peace of mind. We are also grateful to the social services team for coordinating a smooth and successful discharge plan. Their support helped make the transition home much easier for my mom and our family. Thank you all for your professionalism, kindness, and commitment to providing outstanding care. We truly appreciate everything you did for my mom.

My name is Jesus and I am a resident at healthcare center of Fresno. Since being here for my…read morerecovery and physical therapy, I have noticed I'm getting stronger each day. The staff have been very helpful and flexible with my dialysis schedule. The activities team check on me daily and keeps me engaged with activitie. and nursing staff have been supportive and make sure I get my medication on time. Social services have also been very helpful and attentive. The food is OK and it could improve, but overall my experience has been very good.

Breanna, Jocelyn, and Ivette in their activity department are so good to the residents!! Love to…read moresee them interact and make the residents smile!!