Chris was absolutely amazing. He is the only person I use. He got me 2 new tablets with the great…read morepromotion. Just to make sure I was happy

My experience here has been nothing short of amazing! I had a terrible experience at a third-party…read moreVerizon store in Somerset, NJ on Elizabeth Avenue. To never return at that location is an understatement. Unfortunately, they were dishonest about a particular iPhone I had purchased. When I went into Bridgewater commons Verizon (corporate) store, my experience shifted in a more positive direction. Manager TJ assisted me with my horrific experience from the other third-party store. TJ made few phone calls, and fixed my problems. He is a God sent individual. Treated me like a person. He greets everyone, and he listens very carefully. Highly recommend going to this Verizon store. Right inside Bridgewater commons mall!

There was a problem transferring lots of data from old to new computer. I had to bring new computer…read moreback a 2nd time, but Lily G from the Geek Squad was excellent! She was relentless in figuring out the problem. I so appreciated her patience and kindness in explaining the issues, but more importantly her expertise to fix the problem.

I signed up for Geek Support Support for the second time last June 24, 2025. I have been a customer…read moreof theirs and bought my stove and dishwasher from Best Buy. It was then that I was told that signing up for Geek Squad was something I should consider as any problems whatsoever would be resolved by Best Buy. I hardly used their services as I had no problems to speak of but I liked the security of knowing they help if I needed them and I was never charged for installation of the products I bought. I bought additional products and again I signed up for Geek Sq. Support. This month I bought and Epson ET 2980 printer. The price was fair and I also bought a 4 year service contract. It was delivered and I called Best Buy to get them to come and install it. I was told that they could help me install it remotely or I could bring it there to be done. Remotely was out of the question. I am not technically oriented at all and this was not something I would agree to. Carrying it there? I'm in my 70's and the thought of dropping it or having it damaged while transporting it were another problem for me. I wanted in-home service. It was then I was told this would cost me $124.99. What happened to they would take care of all my problems? Getting it installed IS a problem. Being all thumbs IS a problem. Selling a million dollar publishing system to a Fortune 500 firm is NOT a problem for me. It was how I made my living in sales. BUT THIS SITUATION IS A PROBLEM! I asked to speak to a manager or superviser and was told that being it was Saturday they could find no one to speak to me. I get that it's Memorial Day weekend so I didn't push it but still was told if I called after the weekend the answer would be the same. So $179.99 for Geek Squad "TOTAL MEMBERSHIP" plus $245.23 for the printer, $53.30 for service contract and if I was not happy I could return it but there would be a $40.00 restocking fee. I see the Geek Squad trucks all the time. They can make a 20-30 minute stop. This, in retrospect, was not a BEST BUY. $125.00 to install a printer is absurd. If I can't get them to do this I will send it back and buy elsewhere. And if there's a restocking fee we'll be seeing each other in small claims court.

Needed a little medal piece for a watch band. Something I figured they'd have on hand. They said…read morethey would order and my option to purchase for $30. Luckily found on Amazon for less than half the same piece!! But the lady at the store did try her best to help....

The worst experience ever!!! I've been having troubles with my MacBook the screen display was…read moremessed up, and my touchbar stopped working. I figured it would be a quick fix and I'd have it back in about a week. I took it in on Sunday the 14th and I just received it today Monday the 29th. I was extremely upset with the delays on my mac because I'm a college student, and I really need it for exams and homework. Nevertheless I was just happy to be done with this entire situation and was glad to get my MacBook back. When I walked into the store today they handed me my MacBook and I was confused because the touchbar hadn't turned on, so I tried to confirm with the person assisting me and he said "oh yeah it's fixed don't worry it'll turn on later" I should've trusted my gut because other than the screen display nothing is fixed. I shouldn't have signed off on anything because honestly I feel so wronged. Definitely the worst experience and I will never return to an Apple again, I rather switch to chrome.

Very pleased with the service overall. Brought them my iPhone 6 for screen and battery replacement…read more I showed up 20 minutes before they closed for the night and they stayed 20 minutes after closing time to get my phone back to me same day. In addition, they did all this at "on sale" prices (photo of sale prices below). Highly Recommended Phone Repair Service! Bridgewater commons location

I found this repair shop by accident and I am so glad I did. I was browsing the Cumberland Mall,…read morekilling time after getting blown off by Best Buy on the repair of my Surface Pro. I walked in, asked "By any chance do you repair tablets?" He said yes. Next, "How about a Microsoft Surface Pro?" He said yes again. Great price, great customer service, and the turnaround time is fantastic. I received my Surface computer back within the week on New Years day! Thank you!

Misleading Promises, Policy Changes, and Poor Management - Beware!…read more I recently purchased a screen protector from AT&T, which clearly advertised a $10 lifetime replacement policy that was supposed to be redeemable either in-store or online. When I tried to use the in-store option as advertised, I was told by the representative, Parth P., that AT&T had changed their policy and could only process replacements online, requiring me to register, wait for shipping, and then come back to the store to have it installed. This directly contradicts the "in-store or online" promise on the packaging. When I pointed out that this policy change should not apply retroactively to my purchase, Parth P. claimed that the change was outside their control and argued that there was no formal contract, so they could alter the terms at any time. Despite admitting that the policy changed after I purchased the product, he refused to honor the original terms. To make matters worse, the current packaging still advertises the in-store or online options, misleading future customers as well. This is clearly a contract: I made the purchase based on specific terms advertised by AT&T, which influenced my decision. A retroactive change is a breach of that agreement, and it's deceptive to shift the terms after the sale has been made. The experience was further worsened by the handling of the manager situation. I was initially told by Parth P. that no manager would be available until 2 PM (over 90 minutes later). However, just after 1 PM, they suddenly offered to get the manager and asked me to wait 15 minutes. When the manager finally arrived, he admitted he had no idea that I had been requesting to speak with him for nearly an hour. This back-and-forth and lack of communication only added to my frustration. This wasn't the first time I was misled by AT&T. Parth P. also promised me $80 off my bill if I added DirecTV and claimed he could apply a discount I wasn't eligible for. Of course, that discount was removed after just one month, despite his assurances. When I brought these issues up, I was met with sarcasm, excuses, and dismissiveness from the store's manager, who focused more on defending the changes than resolving the issue. At the conclusion of all this, they attempted to offer me a discount on future bills because I am a member of AAA. They went through a lengthy process of adding my AAA account to my plan, during which I questioned why the form they were showing me said "business." An hour later, I found out this discount was denied because it only applied to employees of AAA, which I never indicated I was. This is further evidence of how AT&T continues to mislead their customers. It seems clear that this is a case of false advertising or fraud, which should be addressed either through a class action suit against AT&T or by filing a complaint with the New Jersey Division of Consumer Affairs, part of the Office of the Attorney General. If you're considering a purchase from AT&T, be cautious--they may not honor what they originally promised, and customer service seems more focused on dodging responsibility than actually helping. Would not recommend.

The Team is excellent! Xiaver and Tyler took great care of me and got me out of there with my…read moreservices up and running!!

Yesterday, I was given help in a fast amount of time, but both this staff person and another staff…read moreperson whom also helped customers, were not very responsible. The staff person who assisted me yesterday, did the opposite on my phone with me, than what I asked her to do. She turned off any verbal microphone announcing in my google maps, when I had asked her to fix my google maps, to verbally microphone me on every street, I turned, when I used google maps. Two weeks ago, her other staff person updated my phone which removed certain abilities on my phone without verbally telling me that she updated my phone (plus did not tell me that certain features would not be on my phone anymore). I miss staff people who used to work there, who were more reliable and verbally expressed everything better to me. I wish the Manager helped me instead of any of these new female staff who did not communicate with me well. Plus, I think the verbal phrase, that this one staff said, yesterday, "I am dealing with you as a Customer," could possibly learn to say "I'm helping you as a Customer."

We went into the Bridgewater Mall location to get assistance with our phone because the call…read moreforwarding was grayed out, so we couldn't disable it. Not only were they unable to help us because they didn't know HOW to help us, they were unwilling to call tech support to get assistance for the customer because we were stuck on hold on the phone calling tech support for FORTY FIVE MINUTES. Note, there were NO other customers in the store so they weren't so busy they couldn't help. All they said was "we're sales not tech support. call them". They were REALLY unfriendly and unhelpful. I am about fed up with T Mobile.

BEWARE! They accessed my phone WITHOUT PERMISSION to leave a 5-star review after I dropped my phone…read moreoff for repair. Do not trust them with your phone! I only noticed it because they were dumb enough to reply "thanks Samantha!" to the review and I got an email notification. The worst part is they couldn't even successfully fix my phone... I was going to let it go because the guy seemed nice, but he damaged a sensor while changing the screen and couldn't fix it. If I wasn't still under manufacturer warranty I'd be buying a new phone. The original review that they left in my name was: They have some nice cool cases for my iPhone 11.

Buyer beware!!! They will not issue refunds even within 30 minutes after a sale. Rude and pushy…read moresalesperson. Bought SPECK product and then realized that I overpaid. I attempted to get a refund and basically was told NO and the rude salesclerk would not provide name or phone number of manager. Horrible experience.

great experience with the staff the managers are great the whole team is great will be going backread more

Came in to activate a new line today. The staff was immediately helpful in not only activating the…read morenew line, but canceling service on an old one, and making sure all my discounts were in tact. When I left, the manager made sure I was truly getting the best rate for my devices. So happy I came to this location, and I was in and out in under a half hour. Will def do my business here from now on!