My children and I have been coming to Dr Vu-Tran for years. She was very helpful when I found out I had a brain tumor and lost vision in my left eye. She is excellent with children and they have basically grown up seeing her. She does an amazing job. The front office staff has changed some recently but they too are very helpful. read more

Optimum Eyecare - Waiting area - Optometrists Near Me - Arlington, Texas

The most friendly providers and will provide complete care when it comes to everything related to eyes. Dr. Vu-Tran and Dr. Pham will always take care their patients. Good selection and the few facilities that carry Maui Jims! If you're looking for a new optometrist, look no further :) read more

Wrong prescription!! I visited this location on March 31, 2021! The doctor and the staff were decent. The exam didn't take much time. I received my glasses maybe a week later. When I got them they were dirty. The front desk lady was upset because I asked her to clean them. I'm sorry--but who wants to pick up dirty glasses? A few days later the glasses were horrible! They hurt my eyes and gave me a headache. I had to resort to my old pair. I called to tell the doctor about my issue. I went back in for him to "correct" the prescription. In the office, everything seems fine. I'm guessing because I only had them on less than 2 mins. So that didn't give my eyes time to adjust! Two days later these lenses are giving me the same problem. The prescription is just too strong. At this point, I'm over it. I couldn't just drop what I was doing for the doctor to "correct" my prescription again. So I finally had time and he told me it's been too long and I have to pay for this visit-- because my eyes changed within 2-3 months. Seriously!!! You want me to pay YOU to correct YOUR mistake. It just didn't make sense. I'll just count this as a loss and move on. I will take the rest of my money elsewhere. This isn't my 3rd pair of glasses so I KNOW what I'm talking about when it comes to my lenses and eyes. Buyer beware! read more

I was pleased to get an appointment quickly for an eye infection. The doctor was great but the front desk staff and insurance person have been terrible to work with. I got the Doctor from my insurance website as an approved vendor. They said they accepted my insurance when I called to make the appt. Once I was finished with the appt I was then told they were not on my plan and the cost would be $140. Per my plan is should be half. I called BCBS and was told they definitely were an approved provider. I paid it because the doctor was great but I am still trying to get my $70. I just left the office for the 2nd time and was told they haven't been paid by the insurance and it takes 2-3 months. The claim was PAID on 8/1/2022. The doctor is great, everything else is terrible. Not sure where to go from here. read more

The worst! My new lenses were so scratched as to be useless after only a few weeks. I am a disabled senior and know how to take care of my things. Dr Jon Pham shrugged and smirked, asking me what I wanted him to do. Such a jerk! He did offer to sell me another set of cheap lenses but I will never give this place another dime. read more

First off all I just called to get my husband an appointment because he needs safety glasses for work. Unfortunately this is the only place he can go to. When I called the lady that answered name "Kiwi" hung up after I told her can you hold on let me ASK MY HUSBAND IF IT WORKS OUT FOR HIM. I called back and asked why did she disconnect the phone and said that because she can't hold on while I call my husband. Never did I say I was gonna call him. She ASSUMED and when i asked for a manager she said she was the manager there which I doubt, because with her customer skills how did they promote her. And to top it off she sounded like she was laughing when I asked for a manager. Wow good luck to everyone that goes here including my husband cause he doesn't have no choice thank to GM. read more

Doctor Jonathan did an amazing job checking us in at an emergencies notice. I really appreciate his effort. He truly care about his patients. Great facility! read more

Fantastic eye doc, easy to schedule, quick precise appointment. And I ended up realizing I could use some glasses - which has been a huge help with light sensitivity and migraines (had no idea what "HD" was!) Everyone here was very professional and welcoming. Highly recommend! read more

i don't know where to start first I'm here to get my kid eye exam done no one greeted us as we walked in we finally go to the exam room not even seconds with us being in there an doctor comes in an say it smell like smoke really bad first off why does that matter that's very unprofessional and embarrassing for u to say it shouldn't matter what I smelled like at that time I didn't smoke on nor in your establishment so I'm am confused on why does it concerns you what if I didn't showered came in smelling musty im guessing they would've said I smelled bad I don't recommend this place to anyon!!!! read more

Doctor are very nice but the stuff not so much I don't recommend this clinic to no one not even my dog

This is the best place to go! Lynda was so nice and professional, I just want to give her a shout out. Dr. Tran was extremely thorough with my exam. If you need to get an eye exam. This is the place to go! read more

I have been a patient at Optimum Eyecare for over a decade now (since the junior high...I am now in my last year of grad school), and I absolutely love it here! I switched two eye doctors before I found Dr. Vu-Tran and was satisfied with the service here at optimum. I really like Dr. Vu-Tran because she's very patient when it comes to asking me "which lens is clearer? 1? Or 2?" when checking my prescription during my appointment. The eye doctors I had before were always in a rush and made me feel pressured to choose a number quickly. You can tell they just want to get to the next patient. What if I wasn't sure and picked a lens number that didn't match my vision just because I was in a rush?! With Dr. Vu-Tran though, I feel at ease and can take all the time I need. She's also always very happy to go back to a lens number that I am not sure about. And because I have been a patient with her for so long, she knows my eyes best and is honest with whether or not she thinks I am taking care of my vision. She always tells me ways to keep my eyesight from getting worse and whether or not my vision has improved. I am always curious and ask lots of questions too, and she always takes her time to answer everythingggg I ask. She never rushes me to leave during my appointment, so I feel like I get so much out of my time with her! Her staff is also always really friendly! The office manager, Loanne, has been working there since I first became a patient as well. She talks to you very personally and somehow always remembers something about me from when I last saw them the year before. Sometimes it's things I even forget about myself! Whenever I have questions about the prep procedures she does for the doctor (like the Glaucoma air puff test) she too is always very willing to answer my questions and explain what exactly she's doing. Optimum Eyecare is really good at making you feel like family, and you can tell that they genuinely care about your vision!! I absolutely love Optimum Eyecare and wouldn't trust any other doctor with my eyes. They're also really good at getting contacts in to you on time too! My recent pair came in in less than 3 days! :) and if you move away for school, Loanne is really good about sending your glasses/contacts to you at wherever your new school location may be! read more

New pair lost lens in 2 days! Another pair was ordered at their cost. Glasses that arrived were not ones I ordered but hey take them anyway cuz they cost more clerk said. The ear piece broke 3 days later and they wouldn't replace them because they were different than ordered!! Will never return cuz owner unfair, didnt listen to problem with 2 pairs and wrote me off. I've never had problem before and he said I was too rough on glasses. RUN!!!! read more

Dr.Vu-Tran was very thorough at explaining each step of the process and also very friendly! Her staff is also very friendly, polite and PATIENT! Would highly recommend this place to anyone. I also received numerous discounts and prices are very reasonable (compared to other places.) Overall very pleased with the service! Would definitely go back :) read more

Staff was nice & friendly. My contacts came in A DAY after my appointment. Can you believe it? A day! Most places I've previously been to took around 1-2 weeks. read more

Great staff, definitely want to come back. Warm, inviting, they want to help you out in whatever way they can. Straight forward pricing.

Came here to for an eye exam and contacts. The staff here are friendly and very nice. They got me in quickly and charge me a very reasonable price. When getting contacts other places charge you a fitting fee of 70-80$ but not here. All I paid was 50$ for the exam and contacts and my insurance took care of the rest. By the way, there are no ophthalmologist in person present during your eye exam. The exam was performed by an ophthalmologist projected from a screen in the examination room. I guess they try to cut cost. Overall, I had a good experience here. They did charge me a lot for 2 box of contacts 140$ for both that's why I gave this place a 4 star. read more

Horrible customer service, at first i was told 1 week for prescription glasses, and 3 weeks for working glasses, when i called them back to check if my glasses ready, they told me regular glasses take 7-14 days and working glasses take 3-4 weeks, if you want to get your glasses done quick, this is not the place to go, it takes to long while other places only takes 3 days read more

The optometrist is extremely nice and make you really feel at ease. The office in itself is very clean and modern. Half of the front section is covered with glasses I wasn't in the market for glasses so I didn't look at them closely but they seem to have a good selection. read more

Optimum Eyecare - Optometrists Near Me - Arlington, Texas

Don't waste your time. Dr. Vu is nice but they don't explain anything to you in the office and don't value any sort of customer service. I was pushed into getting lenses that I expressed several times that I didn't like and didn't want but was pressured into getting them. This "Keere" or "Kiwi" person is wicked rude on the phone and basically told me that it's tough I don't like the lenses and I should have told them even though I did several times and was told by Vu to wait it out. Terrible place. Terrible service. Go somewhere else. read more

Took my 10 year old daughter (who had up to now seen a pediatric ophthalmologist) to have an eye exam. Staff was friendly and efficient. We were seen on time. Dr. Vu-Tran was very personable and was very thorough. We first discussed the reason my daughter had seen a specialist and what treatments she had received. Because my daughter's prescription was so strong from her previous glasses, she double checked her own work to verify the change. I liked the fact that she wasn't too prideful to recheck herself. We then discussed the change in vision and she again checked with my daughter to make sure she could see better through the new prescription. I am extremely pleased with our visit and would recommend anyone. I will be making myself an appointment soon! read more

Referred my sister here for an issue she was having, and the staff took amazing care of her. Got her in first thing in the morning and made an appointment with a specialist for her first thing the next day. They made sure she got the care she needed. Highly recommended! read more

I can't say enough good things about Optimum Eyecare! I've been a customer here for years and can't imagine going anywhere else. This is truly one of the most friendly comfortable office settings I have ever been in. Dr. Vu-Tran is kind, friendly and very patient. She always makes me feel like she is genuinely happy to see me and always asks about my family and how they are doing. The office staff is provides the best customer service and always has a quick and knowledgeable answer to any questions or concerns I may have. The prices are great and I always leave very satisfied. The office manager LoAn always goes above and beyond to make sure that everyone that comes in leaves satisfied. I love asking her to help me pick out my frames because she makes sure that I look and feel great! If you're looking for excellent customer service this is the place to go! read more

I have used Optimum for years and I wouldn't go anywhere else. The staff is very friendly and the doctors are very approachable. The quality and expertise are exceptional. read more

Optimum Eyecare - Optometrists Near Me - Arlington, Texas

I was able to get an appointment for the very next day! I gave the (very friendly) receptionist my insurance information over the phone when I called to schedule the appointment. I arrived the next day and the front desk associate/optometrists assistant was very friendly and greeted me and my husband as we arrived. There was one form to fill out and a HIPPA acknowledgement to sign, which was great. I hate doing page after page of intake paperwork. Also, she had verified my insurance information prior to my arrival, so she could tell me exactly what my policy covered. There was no waiting from this point and it was off for the fun eye measurements and the dreaded puff of air in the eye. This machine gives me anxiety attacks. I was trying to talk her in to letting me refuse this test, but she was so calm and patient with me. She convinced me to let her try it one time, and that if it wasn't successful, we wouldn't try again. Well, it worked the first time on both eyes, and that was the smallest puff of air I'd ever felt. She explained that it was a new model machine and was more comfortable for the patient. From here, it was off for the main exam. Again, there was no waiting. The optometrist entered the room, greeted me with a smile and was very personable. She was very thorough and patient as we went through all the various tests and was careful to verify the final lenses at the conclusion of the exam. I was exhausted, having worked all night and was having my eyes examined before I was off to home and bed. They have a moderate selection of frames in the store to choose from, or you can take your prescription to the store of your choice. I had experienced quite a few problems with my WalMart frames and knew I wanted to try something different. The front desk associate came to my aid once again and helped me find perfect frames. A short time later, we were on our way home. Now, all of this took place on a Friday. The following Tuesday, my (almost) 4 month old got a grip on my glasses and pulled them from my face and onto the driveway. I called the office to check on the status of my new glasses (knowing they had up to 14 days to complete my order) and explained the situation. The wonderful front desk associate (I need to learn her name) listened to the situation and said that she'll call the United Healthcare lab (where my glasses were being processed) and would 'put a rush' on my order. She told me she would check on the order status on Wednesday and would keep me informed. I truly believe this is going above and beyond and I wish more businesses (especially health care providers) were this wonderful to work with. I'm so impressed with their quality of care and service that my husband and oldest son have appointments this week. read more

This place met all my expectations. Staff is patient, kind, and very knowledgeable! Doctor is sweet and office manager is awesome!!

I am so glad I found this place. I moved to Texas two years ago and I have been in the process of finding new doctors. Dr. Tran and all of the staff members are very nice and friendly. I was in out out without waiting which is a huge plus since I am used to waiting a long time at doctor offices. Dr. Tran did an extremely thorough eye exam. She checked and re checked then once I put in my new contact prescription she checked again. I felt very taken care of and confident in her recommendations. This will definitely be my regular eye doctor from now on. read more

Both my boys go here. It's a very personal office. Always clean and on time. The staff is very helpful and friendly. Dr. Vu gives you personalized time that's needed. I am very happy and pleased with this office! I recommend read more

Really sweet and professional Doctor and friendly staff. I've been a patient for years since she worked close to my house and followed her when she transferred locations. The office is always very clean and spacious and they can always fit me in for an appointment in a couple days. Their prices are way better than other places for contact exam prices too and they sometimes have promotions running! read more

The staff was very kind, courteous and super friendly! Tiffany and Kiwi went above and beyond to make sure all my questions and concerns were addressed. Would totally recommend read more

The staffs were friendly. Dr. Tran listened to my concerns and treated me with care. I would recommend anyone to visit this office. Five stars for their professionalism... read more

Staff was very inviting and helpful with what frames and contacts to get! The doctor was informative and didn't have me wait long at all. I love my new frames and contacts! Going to the eye doctor won't be a burden or chore anymore! Love it here. read more

Great doctor and staff! Office manager is very nice, attentive and helpful with choosing what frames would look best on me for everyday basis. She's been working there for as long as I've been going there and easy to communicate with and helpful with insurance questions. She's fantastic! read more

I have a major eye phobia to the point that I get extreme panic attacks when I even think of eyes or the eye doctor. The doctors here were very understanding, helpful, and patient with me. I told them that my biggest obstacle is actually when they shine the light into my eyes because the light physically hurts my eyes (strong sensitivity to light), and the doctor said she would lower the light to the lowest setting to make it easier on me and it was! The whole appointment was the best eye appointment I've ever had. I will definitely be going back to Optimum Eyecare in the future. read more

I was recommended to Optimum by a friend and I am so glad I was! Each time I have gone, I have been treated with the utmost respect and courtesy. The establishment is reasonably priced and has a very inviting, yet professional, demeanor. The doctor is very personable and took the time to listen to my concerns and formulated a plan of care customized just for me. The office manager, LoAn, always takes the time to help me find the perfect frames and even assists by making suggestions and showing tons of options. I am always in and out in a timely manner. I can't say enough good things about this place. I'm actually looking forward to my next visit! read more

The optometrist was super nice and helpful during the entire exchange! You get 20% off if you decide to not use insurance, which stacks with the $50 for $75 Yelp deal. My only semblance of a complaint is the limited selection of eyeglasses, but it's not really a complaint when I ended up with a pair that I love already! Go here if you're on the market for an eye exam / new eyeglasses / contacts. read more

Bought glasses little over a year ago ; just lost a lens; they want to do another eye exam; I just want a replacement lens; so I will Never be back; ADIOS ; they lost my business and recommendation Update: the money spent 600$ + is now wasted ; the reaching out should have taken place when I was standing in the office asking how to pay for a replacement lens. I have learned my lesson and moved on. Good luck to all who buy from this firm. Dale read more

We didn't have to wait long. The staff was helpful and professional. The doctor was attentive and gave a thorough exam. They were very patient with me and my daughter. They offered advise on choosing the right frame, but never made me feel pressured into buying anything. They explained the options that were available for both glasses and contacts. I recommend this place with no reservations. read more

The staff in this office is very professional and caring. Dr. Vu is very knowledgeable, kind and explains very clearly the results of her examination. Also, when I arrive, the staff salute me by my name, even when I don't have an appointment, and immediately take care of my needs. After many years in DFW and many optics, I finally found the one I want to stay with. read more

This place is great I had a pleasurable experience yesterday 11/17/15 the girls at the front counter and the Dr were absolutely great.