Every single day up to 6 times a day my $66 a month wifi goes out. My apartment is 2 rooms connected by a kitchen and it doesn't reach farther than 3 feet. I finally got someone to issue a worker to me last week. After the appointment was made after I had to insist over and over again that this has been an issue for over 3 months every single day, they called me twice on Saturday and twice in Sunday to try to get me to cancel the appointment relentlessly. They kept saying it was working but I kept saying it was temporary and goes out 5-6 times a day. It was the same customer service rep that kept calling me back saying it was fixed and I no longer needed someone to come. Saturday at 11 AM, Saturday at 6:30 pm. Sunday at some random day time then on Sunday at like 6:30/7 at night they called again trying to get me to cancel the appointment. Obviously if I have to call them 2-3 times a day for them to troubleshoot it, there's an issue with their equipment. At this point I should be issued a refund for this lack of service. I'm a college student and I've missed SIX classes because the wifi went out and wouldn't come back on. Suddenlink is more than a joke, if it wasn't for it blocking any other service provider to come to the area, not a single person here would use it. Seriously $66 a month is already triple what I paid for a house that was 5 times my apartments size and worked better than this poor excuse for a service provider. And yes, your customer service rep that kept calling me back to cancel the appointment was harassing me to cancel it. Awful company. It's been out for going on 12 hours today to which I am still on the phone with customer service. Give me my money back. Go into another line of business because obviously you guys suck horribly. read more

Absolute garbage! The call waiting time is beyond 45min so you can speak to a clueless representative who will give you wrongful information or connect your call to another death end. They installed the router in my apartment a week ago and I still don't have internet. They can't even give me a valid account number to 1) register my account online and 2) establish my internet connection. So I can't even review the internet speed because I haven't been even served, when I already paid for connection and installation. They keep telling me it's going to take 48 hours and I am still here paying them but with no internet service. I am staring to think whether I am the victim of a scam or not. Garbage! read more

Unbelievably bad and zero customer response. For example and par for the course, a suddenlink cable was damaged in our neighborhood 3 weeks ago. Called to report it and was told they wouldn't even acknowledge it was out until they got a report... ?! Also, it would take up to 4 hrs to get said report from their own system! We were out walking that night and the service guy had been by. He took the cover off the box and left for the night - leaving the cover off and his tools laying around. It's been on and off for everyone in the neighborhood ever since and they just don't care. If you need to work from home, this is not a place to live because suddenlink has a monopoly. read more

They are just awful the connection barely works and they do nothing about it. They only "help" they offer is recommending restarting your router. I would pay another company double the amount I do now just to not have to deal with Suddenlink again. read more

Good to see Suddenlink is living to up to expectations of terrible (average of 1 on Yelp). They have now farmed out customer service to third party companies whose only goal is to get you off the phone as quickly as possible. They read the identical information which is easily found on their own website. I call customer service because I have a problem that cant be solved from the website. The issue is there is very little competition in Pitt county for comparable speeds of internet service. They know this and do not care about satisfying customers. Thankfully there are several competitors for TV service. Hopefully one day we can get Verizon Fios or AT&T fiber available to customers in this area. read more

Here are my issues: I needed two days extra time to pay my bill. TWO DAYS They said "no" because I hadn't been a customer for 6 months. TWO DAYS The person said that they would change it if they could, but basically all they are, are phone answerers, they can't really change anything once it is in the computer. Why even have employees then, if they can't do anything? Also, they took off the air the ONLY North Carolina news that has a scant bit of journalism, versus just repeating what they get off of the wire... that is WRAL.. Agree, this is a college town..need different policies...but I'm sure that policies are there on purpose to get the most $$$ Glad we are moving soon... read more

I would give zero stars if possible. We have had nothing but trouble out of the tv and internet connection. I work from home so having a good internet connection is imperative for me to do my job. I'm fed up with having internet every other week. We do not pay as much as we do to have such terrible service. Also, their customer service department, beyond ridiculous. I have been on hold for 45 freaking minutes with an automated system telling me to reboot. I have done so 4 times now and restarted my computer twice. Will be looking elsewhere for services and I DO NOT recommend suddenlink to anyone. read more

We have had our Internet service with Suddenlink for 8 yrs. Before moving we called 2 week in advance to see about transferring service they were eager to do so They came out and said our lines were damaged and it would take 2 weeks to get us up and running. After 9 calls we had a service tect. schedule . Suddenlink called to confirm appointment . We waited from all day called 3 times said they were coming out . Our neighbor house is right next to the cable box waited too.work had to be done on his property to for our connection . Called, suddenlink said I should have NEVER had a supervisor change the appointment. They would be out when then said . Oct 1 2016. read more

Whatever happened to Suddenlink in kinston?? So i got to take a 45 minute drive to pay it it use to be convenient to pay there didn't even give a notice to the customers ahead of time i show up yall were closed for good like what? Then you have your slack a** workers don't-even get me started literally the reason i had to use debit so I don't waste what gas and money i do have not saying im poor like that but you ever thought maybe the bank don't need to know what i got let alone me have to pay them to keep it open and a extra trip for it each time it feels relevant superiors do yall feel the need to hide? I haven't heard anything good about yall in years let alone have decent work ethics its like a bunch of kids bought a business and don't know what to say and do read more

Suddenlink has virtually no customer service. Even their technicians are sent to homes with a blank work order and when they arrive and ask what the isdue might be, tell the customer it isn't there job read more

Suddenlink is the worst!!! I have called four times and keep getting hung up on! Customer service is non-existent! It's truly sad for as much money that I pay monthly! I may just be switching to Sling. It's not worth the hassle! It's so disheartening after being a customer for 10 years! Wow! Unbelievable! The one representative I did speak with was not knowledgeable at all and very unreasonable! read more

If I could give zero stars, I would. This is a college town and they are allowing internet services to go down for students for over 24 hours DURING FINAL EXAMS. I absolutely detest this company and their lack of compliance to get things done in an orderly fashion. read more

Without question this is the worst company I have ever dealt with in my entire existence. When I got on here I wasn't surprised to see they have the lowest rating I have ever seen. INCOMPETENCE, rude, thieves and a hundred other bad adjectives. They should be investigated for fraud. They missed 4 appointments and then had the nerve to charge us $60 for a missed appointment which was pure BS as we were home the entire time. I can't wait to get with the AG; however, it looks like I will be in a long line. read more

I've never had a company that wouldn't bend for the customer. I've had billing issues & customer service doesn't help. I was without internet for 5 days. They didn't issue me a credit. I've called them to ask to waive a late fee. I was literally told "in the future, try to about the late fee". I was told on August 12 that a supervisor would call me back & I'm still waiting. read more

Absolutely disgusting services. First they scam you into getting services that you do not need by saying it is free of charge although they will downgrade your package for it to be free of charge. Their customer service is polite but has no training on what to do. Their internet goes down once a week where they have to send a technician out which will take at least 48hours. Finally they don't do anything to apologize for such bad service except give you a short handed apology. No one should get this service. read more

Their internet is terrible. Their customer service is worse. Their outsourced customer service is an actual joke and I would recommend just about any company before them. If you need to do a year contract with another service, it's worth it to avoid the nightmare that is Suddenlink. read more

Shame on you, Suddenlink. You are the worst company I have ever dealt with. I had no choice but to get your services when I was living in North Carolina. I had to drop my equipment off after hours, and Suddenlink assured me that all their locations had equipment drop boxes. There was NO drop box on site, so I was forced to mail equipment back (as I was moving the next day). This equipment was received by Suddenlink on Jun 4, 2019 (I have delivery proof from FedEx). Because I did not trust suddenlink (having dealt with their incompetence multiple times before), I called twice to make sure they knew the equipment had been returned, and to tell them exactly when I returned it. Two weeks ago, I get a COLLECTIONS letter that states I owe $100 for the equipment I already returned. I called for the third time, and they submitted a request to locate the equipment, but nobody called me back about the issue (I was told they would in 48 hrs). I called today for the fourth time, and it was the worst call yet. Two people were not even able to locate my account, and it took the third person to find it. They basically said they had to submit ANOTHER request to locate the equipment, even though I had a confirmation number of the ticket request from 3 days ago. Now, I am supposed to believe the issue will finally be resolved, and they will actually call back. Put yourself in your customers' shoes. Is this how you would want to be treated? read more

I have to agree with all the other comments, terrible customer service, completely disorganized service, everyone is either clueless or rude and you will have to wait hours on hold and days for a service call. Awful! Took 3 service calls 5 techs and 6 weeks without service and yes to agree with someone else's comment I still was charged! even though I didn't have any service. read more

I understand that times are difficult now but it still does not excuse the fact that Suddenlink is the absolute worse internet provider I have ever had to deal with. This is my first time ever having to leave a review for a company and I am extremely disappointed in them. I've been paying my bill on time every month and I received an email from them saying that my internet will be shut off. I called customer support to receive an explanation. The gentleman told me to hold on after 8 minutes of patiently waiting he just hung up without giving my any answers. read more

According to the tech that came to my home, the problem is Altice. Now, not only do they charge a svc fee for coming out(to fix their own crappy equipment), many times they can't fix anything. All they can do is reset your cable box or give a new remote. He said, after 12 years working for Suddenlink, Altice made all techs contract employees & removed all functions that cust svc reps used to help customers. They can now only send a signal to reset your cable or internet-anything else, Altice requires them to submit work order after work order, which constantly gets lost in their system. This company was already a headache when dealing with them but, now they've gone from bad to total $#*T! read more

WORST SERVICE EVER. not to mention they keep increasing the prices up $10 at a time. I was originally paying $69/month for 400mbs now im at $100/month thats the same price you could easily get google fiber for. How i wish they werent the only providers but like anything set up for us to not have options they own a monopoly. TERRIBLE OUTSOURCE CUSTOMER SERVICE! read more

The TV service is OK; but the e-mail service has to be the very worst ever in all of America. I have never had such a poor e-mail service anywhere that I have lived. The e-mail locks up time and time again during peak usage hours. The company surely knows this; but they do nothing about it. They could get more equipment in order to handle the demand during peak hours; but they have not done so. Instead they cause their customers to exclaim, "I hate Suddenlink!" several times a day. I look forward to the day when Google comes to Greenville, as they already have in Raleigh. Then the vast majority of current Suddenlink customers will surely switch to Google. That will serve the Suddenlink management people right for doing their trapped customers so wrong for so many years. Suddenlink is a classic example of a poorly-managed greedy company that cares zilch for their customers. . J.B.D. Greenville read more

this is the worst tv/internet company we have ever had. cancelled my service on the date that new billing started. this month i got a bill for the full month because the computer had already sent it out. i had to pay 223.00 for a full month of service, because i was told on a chat line that because i cancelled on the day of billing, i had to pay the full month. i had to wait over 20 minutes on a chat line to get anyone to discuss this with. we had to use our own booster to allow the service to work most of the time. had at least five service calls and still the problems exist. if you are considering these guys for your cable or internet service, i would strongly suggest you try to get to a real person to talk to about service. they will not give you a phone number to call anywhere. you have to go through chat lines and often times you have to wait for a minimum of 20 minutes. try that part out before making a decision. you will totally regret going to suddenlink. read more

Terrible customer service terrible internet shut the phone while I was talking if I could give a zero I would don't make the same mistake i made and get another internet provider read more

God fucking awful!!! I have had nothing but problems with this fucking company. Being charged overages when I have unlimited data, internet being shut off but the bill was paid, wrong address on our account which we have "fixed" multiple times. Just an absolute joke! Bullshit that this is the only provider in our area. read more

I have requested a cancellation for my service in end of November due to moving out of rocky mount. I have return my internet box and also pay for the last billing cycle for that month. I was bill for the month of December and which customer support told me that they had fixed the problem. The month of January and February which I was billed again, got in contact with customer services again and they have fixed the problem. Now I am getting a Delinquent from this company for a bill of $281 for a service that was supposed to be inactive since November of last years. Please explain to me why I am getting this delinquent report from a mistake that y'all have caused? read more

There is no rating because it does not go low enough. There tactics are reprehensible and misleading. I have paid for services for 20+ years and cannot get any technical help after 4+ hours. They have obviously outsourced call centers and cannot get someone to help. We tried for 4+ hours to get someone to "zap" our box so it would work - done it many times in the past - today we were told the process would take 45 minutes and person got our contact numbers - no calls in over 2+ hours. Cannot get service EVEN if you walk into their stores....this is criminal. A class action lawsuit should be pursued. read more

NEVER EVER EVER use suddenlink. I can speak for the one in Greenville and every location for that matter. Suddenlink is the ONLY internet provider who treats wifi like data. Your wifi speed is actually data youre allowed to use and its physically impossible to not go over. I had 200 mb/s and I live alone and am only home 4 days a week and have (at most) my cellphone, tv and xbox on the wifi at once. Yet I STILL get charged $30-$90 each month because I "went over on my data". You call and you never get a representative, at best they call you back 6 hours later and even then they cannot do anything. They are literally only phone answerers. They cannot change a bill, take off a charge or help at all for that matter. I spoke to SEVEN DIFFERENT REPRESENTATIVES about this. They all could not even tell me what a data cap overage charge was, they could not tell me what my data cap is and they could not provide me with ways to stop the overage besides, and i quote, "spend more money and get unlimited"..........WTF. This company is garbage, their employees know nothing, their installation crew is a joke and their wifi speed is average compared everywhere else. If anyone needs wifi PLEASE DO NOT USE SUDDENLINK. You will sign up for something you can afford and they will strip every penny from you that they can month to month. Extremely dissapointed and agitated that ya'll can still be in business. Fix your policies, hire people who actually know something, learn a thing or two about customer service and lastly stop bullshitting your customers. Sincerely, a customer who had your service for 3 months before realizing you are a garbage company. read more

Suddenlink has to be the worst internet provider on the face of the earth. Not to mention they are as crooked as they can be. They want to charge $80.00 a month just for crappy internet that works half the time. Don't fall for the $40 a month deal my bill has gone up every month since I've had the service. On top of all that the service hasn't been any better. read more

Had a line issue with crackling. They jumped on the problem quickly and professionally. I was very impressed with the customer orientation and attention to my needs. read more

This is the worst cable service I've ever dealt with in my business. My main office line has been discontinued since 12/19/18. Suddenlink finally sent a technician on 12/21/18 who could not fix the problem . To date, 12/24/18 our business phone is still out of service. If I could give them a no star rating I would. They don't care about the customer who pays their bills. read more

Complete trash. Internet goes out constantly. Customer services representatives are clueless. I'm given false information that the outage in my area has been corrected, and I have to wait a FULL WEEK WITHOUT INTERNET for a tech to come. I rely on the internet for my education. This is RIDICULOUS, and this company should be ashamed. Can't believe how incompetent they are. read more

Unfortunately the only telecommunications company that serves my area. Due to the lack of competition the service they provide is subpar, and they do not care because you can't leave. They are even offering cheaper signups for new customers but tacking on unlimited bandwidth fees to make it the same price as everybody else is paying. read more

i signed up for the $19.99 deal and didn t get it ! fees taxs etc it all came out to $34.99 which is lower than I was paying at century link then there was a one time charge of $49.99 that was a week ago and still the service is not been put in! $99 all together up front these guys suck! read more

Sent this letter today to the main office; Contacted your business today to cancel services. Found out TODAY that as of June 01, 2016 that bills paid ahead will no longer be pro-rates for refund. So, now, having paid thru til June 28, 2016 I can not disconnect services or receive a refund for the difference in time. I have to question why no mention/message was offered via my statement or an alert/message flagged on my internet account or via email? Are customers supposed to just read the polices and procedures page online weekly/monthly to see if any billing changes have been made? I believe this behind closed door change in policy does not fall under fair business practices. Had I known I would of called in on May 31st. Instead I was billed my full amount and not given the opportunity to cancel prior to the billing change. Very shoddy business practice. So disappointed in this company. As always a satisfied customer tells 1-3 people a dissatisfied customer tells 10-20 people, uses social media to vent and if connected in the community is heard louder than most. Thank you, C/C; Better Business Bureau read more

I have had my service for 8 days and the wifi goes down 4-5 times a day. I work from home so this is unacceptable. I had better service in the mountains in Asheville. Called to see about getting a service tech to come out and trouble shoot because they couldn't figure anything out over the phone. They want to charge me a 50.00 service call to come and fix their crappy service. They said I can tote my modem up to a suddenlink store and swap it out to see if that helps. Lovely!! They are charging me more than TimeWarner, Charter or ATT ever did. Completely ridiculous! read more

WORST company I have ever encountered! We had services installed for internet, TV and telephone almost six weeks ago. The telephone has never been activated, the cable was run across our driveway and front lawn and never buried in the ground, and now we have two TVs which are not working properly. I have called customer service more than TWENTY times, we have had SIX technicians come to our house (and two scheduled who never showed up) and I have gone to the store in Rocky Mount twice. Each time I called customer service, I was assured the phone would be connected by the next day and it has never happened. The technicians have been incompetent and incapable of resolving these issues. read more

"The residential plans we offer should be more than sufficient for the vast majority of our customers. The relatively few customers who desire more may wish to consider upgrading to a faster speed with a higher allowance, where available, or purchasing one or more extra-allowance installments." 1. ISP's need to stop generalizing the user this is absurd the internet is a key piece of technology and intertwined within most's daily routine. 2. Data Caps need to end, I am not ABUSING the service I am not sitting on torrent sites uploading, downloading sharing files all day every day. The only thing I torrent these days are legitimate licensed software or updates which choose to run through the torrent network. 3. The last 2 months I easily hit 500GB + on my caps. Why you ask, because I use netflix, download movies from apple tv, use HBO go. All these services now provide 1080p Streaming. I pay for the top tier of internet service 150Mb/s and still I am being forced to abide by archaic data caps which were based on data numbers from years ago when online streaming wasn't something attached to many consumers home TV's (smart tvs, apple tvs, roku's etc...) 4. If you demand caps, RE-EVALUATE THE normal user THIS IS A COLLEGE TOWN, you can't even realistically say that the average user uses 250GB its just garbage. You need to stop punishing ALL for the few. If someone is running a file sharing server off their home internet cut them off. I worked for Comcast and FiOS your data people are well aware of people that are true abusers you are just nickel and dining people. read more

Suddenlink was supposed to buy out my contract with a satellite company. They never paid a dime even though I was told they had. I had to and in doing so it hurt my credit because of the time it took. read more

The worse service ever, no service for 5 days because there tap is no good to the road, and do not know how or who to fix it, so instead they keep giving me and my neighbors the run around for 5 days now, because everyone connected to that tap has no service and no has even attempted to come out and fix it or even call us to let us know the status. Awful service, awful customer service, beware. read more