Pretty Scammy practices from the employees trying to upsell you on everything with their overpriced…read moreproducts and services. I was doing a simple return on a item, mind you I had a QR code ready. 1. She said I HAD to print it. $3 charge from them to print a paper. 2. I grabbed one of their shipping bags. I know this would be an extra charge. Was like 4$. Fine. She then proceeded to say that electronics need to be in a box. So i said ok fine, until she proceeded to charge me for a 6$ box . 3$ tape fee, some other 3$ service charge. Just a bunch of BS. This was literally phone charger return. Awful experience

They charge you $15 for having your package delivered here and hold your package hostage. Customer…read moreservice is the worse. Select a different location. Don't come here

Really convenient shipping location! It's open longer than anywhere I needed to ship (USPS, UPS,…read moreFedEx) and was quick. I've only used for prepaid shipping so everything was smooth and shipped the same day!

This is probably a fine business in its own right, but I'm giving this place 5 stars because (A)…read moreThey were there when I needed help getting out of a bind and (B) They basically opened up their store more than 2 hours after they normally close, just to take care of me. I found out at about 8:15 p.m. on a Tuesday that I needed to pack and ship a package. I was leaving on business very early the next morning and would be gone for several days, so I needed to get this shipped that evening. Even the post offices that stay open late close by 6 so that was out, FedEx/Kinkos was out because I don't have an extra testicle, which is what it would've cost to ship this heavy box using FedEx, so my only hope was to find a store that ships packages via UPS or USPS. I remember seeing this place along US1 in the plaza where TGI Fridays and Pier 1 Imports are located. I boxed everything up and headed out, hoping they were open (I couldn't remember the name of the place and couldn't find them in the few Google searches I did, so I couldn't call ahead). I arrived just after 9, the "OPEN" sign was still lit, and the door was unlocked. I walked in, thinking that maybe they were supposed to close at 9. I saw 2 people (the owners I think) in the back, and a chain gate was pulled 1/2 way across the hallway between the front of the business and the area where the sales counter is located. I asked if they were still open and pointed toward the "OPEN" sign that was still lit up. The man looked up and said "We close at 7 on weekdays". I asked if he could help me out, and I nicely explained again that I stopped because his open sign was still on. He smiled and said "You can come in". The woman who was working there was friendly and took care of me quickly, and because of their kindness I could relax knowing that these things were shipped before I left the next morning. That's customer service at its best! As far as the store, they sell boxes, tape and packaging products, they can ship via UPS, USPS and FedEx and they also sell stamps. I also believe you can drop items off to them and they will package them up for you and ship them. The next time I need shipping supplies or need to ship items, I'll be coming here for sure; They've earned my business. Come to think of it, I think I'll also send them one of the "You've been Yelped" cards as well!

Erick make the difference, he is kind, competent and patient.office is small, but line is fast, he…read morealways helps

I visited this office several times and unfortunately had a very disappointing experience…read more The manager, Eric Manco, repeatedly charged me for expedited shipping services even though I specifically requested the least expensive mailing option, such as First-Class Mail or standard package service. Before completing the transaction, I asked for confirmation that the quoted price was the cheapest available, and I was told it was. Later, I discovered that I had been charged for a more expensive service. When I called on June 15, 2026, to ask why the pricing options were not explained more clearly, the conversation quickly became unprofessional. Instead of addressing my concerns, Eric raised his voice and told me that this was a private company and that if I did not like the prices, I should "go to the post office and wait in line." I found both the pricing practices and the customer service unacceptable. Transparency, honesty, and professionalism are important qualities in any business, and unfortunately, I did not experience them here. As a result, I will not be returning, and I cannot recommend this office to friends or family.

I came here to send a FedEx envelope. The staff was amazing. There wasn't a line in getting in. The…read moregentleman assisting me gave me prices from overnight to 3 days. I ended using the 3 days to send.

After my initial review which was negative, I was contacted by Mark, the owner. His explanation and…read moreoffer of reimbursement renewed my faith in private ownership. What happened, happened but it has now become a learning experience and I sincerely doubt it will ever happen again. I highly recommend utilizing Key Postal in Key Biscayne for all your postal and shipping needs.

I've been in this facility for the last 4 years and I've never seen it this clean, ever since…read moresecurespace took over things have changed, the facility looks and is completely safe clean and secure. The staff is great, Angie is very professional and kind. I recommend!!!

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

Dr.Junk was one of the most professional operations I've ever dealt with. The only reason I'm…read moresaying one of is I'm not referring to Furniture & Junk removal I'm talking about furniture stores contractors and alike. Bob is the Owner operator of the business and really know how to run a professional removal service.My Father in Law Passed away and we had 30 year old massive formica furniture pieces amongst other sizeable furniture. Bobs 2 workers that showed up in an hour after I spoke with Bob were true gentleman and professional as well as careful in removing the furniture and couches as well as being careful with not damaging anything else.As a true professional owner Bob showed up to help disassemble a massive formica headboard tower over 6.5 feet tall and 8 feet wide.Everything was handle with great care and respect to the premises.I feel so bad I didn't bring the 2 workers names with me back home to NY but they were respectable massive pro's.No need to shop around because Dr. Junk could have stretched this job out and gotten more money and he handled it like I've been a client forever. Don't waste you time with quotes Just pick up the phone call Dr. Junk and good chance you'll get Bob the owner ! You won't go wrong. After all the heavy lifting they cleaned up the entire path from to Condo to the truck including the elevator! We'll be gutting the condo in February and a 2nd thought isn't needed for construction debris DR. JUNK will be the call thanks guys and thank you Bob we appreciate all you did!!!!!!!!!!!!!

Bob is a good guy - very responsive on weekends and upfront about fees and why his business is…read moredifferent. No pressure to show up and give you a "free estimate", no BS! They delivered as promised. Adrienne showed up on time and he got right to it with his helper. Within an hour of arriving, they filled that damn truck to the brim!