I brought my daughter here today to get her ears pierced. I came to Claire's after the shop where I took my other daughters to get their ears pierced closed. The employee that helped us was Carina. She was amazing. She took her time and explaining everything, and marking my daughter's ears. They look absolutely amazing. She even told me that I could always call the store if I have questions which I really appreciated. Thank you so much, Carina. read more

Claire's - Jewelry Near Me - Rancho Cucamonga, California

We were the first customer inside right when the door was opened for the day. I believe the young lady name was Rochelle ( not certain now ) she welcomed us in and gave us time to browse while she continues with her morning routine check list. Shortly afterwards she approached us, we enquire about pricing for ear piercing services. My friend decided to have her top ear loabs pierced, so far my friend hasn't had any issues. read more

I came in to get my ears pierced yesterday. Zoey did it for me. Wow her customer service was outstanding. Extremely nice and very patient and professional. Thank you Zoey for my piercings! I love them! If you need anything pierced Zoey is your girl and she's one of the managers. read more

Came for my first piercing today. I was super nervous although Ive gotten lots of tattoos. Josie helped me and she was a breath of fresh air. My piercing somehow fell out after I got it the first time so I had to come back and she was really chill about it. Would recommend anybody to her. read more

I got my 3month old daughters ears pierced here on 2/15/25 and they did a great job. Very gentle, patient, clean and had great communication. Pricing was 60 or 70 bucks and came with a bottle of cleaning solution to take home . read more

Claire's - Jewelry Near Me - Rancho Cucamonga, California

Josie was super rude. we asked her if tiaras were apart of the jewelry sale and she said no with an attitude and shot us a look. super unprofessional as well, we were checking out she was ringing us out and was on her phone looking at herself in the camera. extremely rude and unprofessional. read more

The service was not so great. The employees paid more attention to the ear piercing part of the store. We were waiting in line for a while they saw us at the register waiting to be rung up. No one helped us. When we just gave up and they saw us leave they said " can we help you?" Well, not now.... We left that store and continued on shopping other places. read more

I was super nervous going to Claire's to get my 8 months old's ears pierced! But then Rochelle came and she told us she had 9 years of experience and that she's expecting my baby to cry but it doesn't hurt!! my daughter cried a bit when she was marking her ears but then she was happy and smiling again!! If you're going to that location, ask for Rochelle!! super friendly and very experienced read more

Claire's - thank You Rochelle for an amazing experience piercing my daughter's ears!! - Jewelry Near Me - Rancho Cucamonga, California

This Claire's location is the BEST!! Celina provided outstanding customer service!! Celina was attentive, caring, understanding, and accommodating. My family was extremely impressed with her ability to correct a problem that occurred at another location. She was professional and solved the problem without hesitation. We were impressed with the amazing customer service skills that we received. This will be our Claire's forever!! read more

ROCHELLE was the best... her customer service was excellent. Very attentive to the customers and extremely helpful.

I got my 6 month old daughter's ears pierced here and everything was perfect. Celina was very patient, and I was VERY picky. Celina did amazing, and also helped me shop for some hoops for myself. I highly recommend her if you're getting your baby's ears pierced! read more

I went to take my 7 month old to get her ears pierced this past weekend before Christmas. I had an appt at 12. When we came in, the store was crazy packed and they only had 1 person working! Poor girl, I felt so bad for her. We got her ears pierced and she did a great job, she didn't rush us and made us feel comfortable before the procedure. It's a little pricey ($120) but was worth it when she was finished. I would give 5 stars but, leaving the worker by herself on a weekend before Christmas was just bad management. Not the girl's fault at all. She was doing everything she could. read more

My daughter just turned 7 and she wanted to get her ears pierced today. Both ladies that helped us were so kind. They did it at the same time. She did great! read more

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Zoey pierced my ears and my cousins! She was an amazing representative of Claire's great customer service. She provided sensational customer service as well as provided assurance and anxiety while customers are getting pierced. read more

My ear piercings were a bit uneven but eh whatever. Went with my cousin and boyfriend and the experience itself was fun. Just really make sure your piercings are where you want them to be!! Friendly staff, decent pricing. My ears don't really hurt at all which is also nice. In a great location too! I attached a photo of my good ear piercing. The other ear wasn't that great. read more

Claire's - Ear piercing - Jewelry Near Me - Rancho Cucamonga, California

Jasmin and Makayla were great!!! They took their time helping me find the perfect size for my nose piercing!! They didn't rush me or anything because they were closing! It was great I definitely recommend this store to everyone read more

This the 3rd or 4th time I've been at this location with my daughter. Rochelle the store manager is excellent. The 2nd time I was at this location it was extremely busy. Rochelle was very professional and kept acknowledging customers telling them thank you for their patience. I have been in a lot of different places where the manager is horrible. Rochelle handled the situation extremely well and provided such great customer service! Store is a busy store, but we will continue to go to this location because of Rochelle and her employees excellent customer service! Thank you for hiring great people! read more

Warning! My 8 year old daughter got her second hole here. After way too many attempts, this is what she ends up with! The resolution? They will do it again, but be sure to bring the earrings from the first time. No store credit, no refund, not even going to use a new pair of earrings? Nice. I am really disappointed to see this is how they handled things. read more

Claire's - Seconds holes are a disaster - Jewelry Near Me - Rancho Cucamonga, California

Took my 7month old daughter to get her ears pierced witch I have been dreading, and Rosheda was amazing!!! She knew exactly what she was doing. My daughter didn't cry but 2 seconds and we were done! I definitely recommend this place for someone hesitating on piercing their ears.. the staff is really nice and helpful read more

Roshell, thank you so much for your help the other day. I was stuck in the buy 3, get 3 free frenzy and your assistance was greatly appreciated. Please let your managers know that it's rare to have someone piercing earrings, working a long customer line, answering everyone's questions and still having a positive demeanor. My niece loved everything I got her from your store. Thank you. read more

We stopped by Claire's today to pierce our 2 year old daughters ear for the first time. The associates were amazing they made us feel at ease and we're really great at making our daughter feel comfortable. The customer service here was excellent. Thank you Claire's! read more

Claire's - First time getting her ears pierced! - Jewelry Near Me - Rancho Cucamonga, California

Today I had 4 piercings. I just wanted to give a thanks to the young lady that helped me early in the afternoon today. She was very professional and patiently handled all of the guest. And let me tell you, it was busy and she was the only associate in the store. I just wanted to say thank you. read more

Went here on Saturday 9/30 at 3:30 to get my 3 year old daughter a little makeup kit as she loves to put on makeup. We found this really cute french fry diamond pallet with makeup for the eyes, lips and cheeks. We made our way over to the cashier to check out, she was like oh you guys don't have enough stuff it's by three get three free and I was like no we are good with this and she was like well if you get one more thing it's half off and again I was like no we are okay. She rings me up and she says $26 for the French fry, she was like $26 might as well go and get the real thing.. I just stared at her because who says that. We are here at this store supporting and giving our business here and she says that. Rude, unprofessional, not welcoming, it made me uncomfortable really. I couldn't wait to leave. I honestly thing she was the manager because she was telling everyone what to do. I think I'll go to a completely different Clare's or look into other children's makeup. Don't go here. read more

Got my sons ears pierced and they said today you can get 20% off your purchase. The lady took my sons money. Watched me shop around the store. She rung me up and then told me she couldn't honor the 20% off!! You rang him up so fast so you couldn't honor the discount. Total rude and inconsiderate workers no wonder they had to downgrade to a smaller store nobody wants to buy here read more

Very rude staff. I was the only shopper in the store, both female staff saw me and completely ignored me. I walked up to the register to ask a question and they treated me as if I was annoying them. I'm with the other reviewer by saying if I could give them a zero I would. read more

Pierced unevenly and when I asked for a refund for the $70 cost, they said no even though I had my receipt and everything

We just left the store with my daughters and grandparents in tow for my 8 year olds birthday present- pierced ears! Just wanted to say Caitlin was awesome! Very patient even with juggling other customers and appreciate that my daughter had a great birthday experience. My girls love the store and all the choices. I recommend for girls and we'll bring them back. read more

The fact that I really waited 15+ mins waiting to pay for a headband.,....... 6 of those mins being unnoticed or aware of.... Last time well EVER come here... read more

Zoey was very friendly and helpful when piercing my baby's ears. I highly recommend her for your infants' piercings. Thank you!

I came in on 2-20-17 at 12pm to get my 2 year old daughters ears pierced. The employee Zoey helped us and she was great! She did an AMAZING job! She was very careful, thoughtful and compassionate. I just wanted to leave a review in hopes that she one day sees it and knows that her hard work and outstanding people skills are appreciated! Thank you! read more

I loved this store. I appreciated that they respect social distancing rules and only allow a certain amount of people in at a time. I got my ears pierced there and I was so happy with my experience. Zoey was my piercer and she helped me out even though she was already supposed to be off. The whole process with her went very smoothly and I am so happy she stayed longer to make a customer happy. Definitely go get your ears pierced there with Zoey! read more

Despite all my efforts this was the only place close by that pierces ears of all age. I have had bad experiences with the whole Claire's earpiercing before. It's been some time so I thought maybe things would have changed. Took my 9 month old daughter and boy am I so disappointed. They did a "double" with the gun so both ears at the same time. The second girl to help totally messed my daughters right ear up. If it was off by a little it would've been fine but no the back is literally off to the side. So upset, and 80 bucks and my daughters first piercings should've been nothing less than perfect. Especially with the line of babies and girls ahead and after us Our experience was ruined. So in 2 days i have to take it out let it heal and come back.. wont be going back.. I'll keep searching for a tattoo parlor. The original woman to help us was nice but that's all the positivity i have to add. read more

I was recommended to get my ear pierced here and since i never have I decided to give it a try since I live so close by. I was greeted and told to take a look at the earrings they had but the piercer seemed a bit annoyed because i heard her tell the ppl in her chair " guess I'll just be stuck in this corner " which I'm guessing she meant she had been piercing a lot of ppl today ... but I paid no mind since I completely understand the retail life can get to you. When I took a seat she just kept sighing complaining about how she had so much to do and how much she didn't wanna do any more piercings.. I felt so awkward but I wanted these piercings so bad I just sat there quietly. I completely understand there's days where retail just completely destroys you but that's something you should never show your customers. I'm also not a young girl excited to get her ears I get it but I'm a customer .. who would feel comfortable hearing their piercer talking about how bad she doesn't wanna do her job anymore ! I was confused really. She also kept yelling across the store asking when the next girl came in ( I'm guessing to see if the next girl can take me ) . AGAIN ... completely understand retail but wait till you're in the break room to complain to coworkers not to the customers . Lesson learned though... should've just gone to a piercing shop. I hate myself for not saying anything but i just really wanted my ears pierced . She did a great job but overall a disappointing experience. read more

Yes there was only one girl working the whole store and doing piercing. The store would get busy on and off but, she remained calm and professional. I Especially appreciated that she spent the proper time with me and didn't make me feel rushed as she pierced my ears. read more

had my baby's ears pierced here about two weeks ago .I was skeptical about getting my 2 month old ears pierced due to the negative reviews. However, Zoe was very welcoming, explained the whole process, and answered all my questions. Thanks a lot Zoe for making this a great experience. read more

Very rude worker!!!! I went this afternoon and had my daughters ears pierced, got there at the appt time of 2:30 and waited because they were running behind. They told me to shop while we waited, 15 minutes later I was still waiting/shopping. I went to the front to see what was happening as the person ahead of us was gone. The girl told me she had to sanitize, which is fine. Then I hear another worker at the front talking crap that the 2:30 never arrived and if they werent coming to move on and you could tell she was irritated. I looked at her and said I AM the 2:30 and I have been here since 2:30, the look on her face was like whoops but she laughed and walked away. Got my daughters ears done and the girl who did it was amazing and she did a great job....I am giving 2 stars for her! Paying was another nightmare but I could see the other employees were doing what they could, it was very busy so I was very friendly and we checked out and went home. Later my niece decided to get her ears pierced so we went back, it was not very busy so we asked if they had any slots free and the same rude worker from earlier was working the piercing station and she said she would look, she was with a customer but finally she looked, she said her last 3 appts were all booked, it was 7:37 tho and the 7:30 wasn't there yet, we asked if they didn't show if my niece could have that appt, she said yes. So we shopped and waited. The worker was running around like a mad women, she was more concerned with getting store ready for closing time that she didn't have time for anything else. Finally at about 7:45 she told my niece to go pick out her earrings, so my niece did and even took out her earrings, she was so excited....then at 7:50 the 7:30 and I guess 7:45 showed up...she looked at us and said sorry they are here I can't do yours!!!! Are ya KIDDING ME!!!! SHE should have been more concerned about the customer because in that 5 minutes she told my niece to pick out earrings she could have been almost done and did the other 2 or told them they were late and someone else got the appt. Instead she broke an 11 year olds heart. I am shocked with the way she acted and I will never go there again. The Ontario Mills is wayyy better and the workers are all very friendly!!! read more

My experience was amazing! I got my second earlobe piercing and it was almost painless. Rosheda knew exactly was she was doing and the procedure went smoothly. Everything she used for the piercing was really clean and sterile. Once I received my piercing, I was in very mild pain but after applying the rapid care solution, it went away. Overall, I highly recommend getting your ears pierced here. (Also make sure to get the rapid care solution because it's better for your skin and heals the piercing faster) read more

Has an awesome experience here this last Sunday afternoon. Adrina was a doll and pierced my ears (second piercings on each). She was incredibly professional and pleasant even with a busy store at the time. She was super helpful and provided me w all the info I needed to keep my ears and earrings clean. Thanks! read more

Have visited this location twice in the last couple of weeks. First time on a Sunday afternoon to have my sons ears pierced. There was only one young last working the whole store. Place was super crowded with at least 5 people waiting for piercings. Salesperson had to constantly walk away from piercing to ring someone up. Total process for piercing took almost an hour and a half and we were 3rd in line! I returned today to find just one employee working again and the store was just as crowded. read more

The business is very crammed up and I can barely walk in here . Customer service isn't to bad , however it is very over prices for the accessories and not worth it . Unless it is an emergency . read more