If you want first rate personalized service and the best selection of unique and beautiful frames,…read morethis is THE place to go. The entire staff is terrific, and they really go out of the way to help you achieve your best look. The new office is beautiful as well, and the surrounding shops at the Eastdale complex will allow you to show off your new stylish frames when you are shopping or getting a bite to eat. Check out Eye Appeal. You will be glad you did!

They take their time helping you pick your frames. They give you honest feedback and honestly, they…read moreare really nice! The Optometrist that I saw was very thorough. I absolutely recommend them.

I wish we could rate more stars, last week I walked into this location looking for new frames…read more Found a great pair of RayBan. A tortoise with blue in them. Walked over to order and pay for them. Zeke/Zeek walked over as the young lady was about to ring me out. He has noticed the lens I have may not be the best lens for my prescription. We have a quick sit down and he runs over some other lens options. Shares a an alternative to what I've been using, today I pick up the new glasses, YES in a week they were ready. As I sit to have the fitting as soon as I put them on. I state FUCKING HELL ! Immediately I Can See All The Print. No need to move my head around the page. Simply Looking Down I saw everything clearly. Thank You !

I came here for an eye exam and to purchase glasses. The eye doctor was very knowledgeable and very…read morefriendly. The sales staff who helped me with selecting frames were friendly and professional, and I had a positive experience with them. I am also very satisfied with my new glasses. When I returned to have my glasses adjusted, the experience was disappointing. The assistant manager who helped me acted as if I was inconveniencing him. When I asked for an additional adjustment, he made a comment about my nose and said the glasses couldn't go up any further, which came across as rude and unnecessary. His tone was harsh, unfriendly, and not professional. He even questioned where I got the glasses from and whether they were new. I value good customer service, and my first visit showed that this place is capable of it. Unfortunately, the way I was treated during my eyeglass adjustment with the assistant manager left me uncomfortable and dissatisfied.

Wonderful doctors who know their subject! Great care can be found here. Also a very nice selection…read moreof frames for lenses. I highly recommend them.

Thanks Emily for your message. It is loud and very clear that the customer is never right. You have…read morejoined the ever-growing but still small list of bad businesses that I will never revisit. What a mistake going to Dutchess Optometry in Poughkeepsie! Through the years, I've chosen to drive to the Red Hook office where they are wonderful, amazing and professional (the only reason for any stars). Christine is awesome! Because of you, Emily, Dutchess Optometry will not see anyone in my family and I will make it my business to share my experiences with everyone I know. The doctors are very good there but the some of the the front desk people (your Poughkeepsie office) need to go get jobs at a prison. Here's what happened, this time: I ordered colored contacts. Dr. Lappin told me the brand that has them in colors, she read me the list of colors, I chose my color. They ended ordering them in clear, they try to act like the mistake is my fault and expect me to eat the entire cost. In an uncaring manner, it was conveyed that they weren't going to make it right, I told Emily that I don't want the wrong order and to send me my scripts and she obliged. No apologies, no patient care, as if to say we don't care!!! Haha, we took your money already and your loss. Well, another mistake on your part. Im sad that this is how you treat people.

I been trying to get into there since the end of January was my 1st scheduled appointment they…read morecanceled due to no Dr there. then next appointment was for snow they canceled and finally again they called and canceled again no Dr in building. at this point I'm done trying to go there I will bring my business else where and the rest of family will follow. how can you claim to be an optometrist. at this point just become a retail store that sells glasses Without a Dr.

The guy James has no patience with kids. He couldn't get a good reading on my daughter and he kept…read moreshaking his head and getting annoyed. If you don't like kids nor have patience you don't belong working for the public. I told the doctor and his response was we were busy all day. That's not great excuse!!!!

Kudos to Dr Andreas Wolter and his staff. Let's start by…read moreJackie the lovely smiley receptionist, a pleasure to talk to her. Next the clinical nurse Victoria, could not have been more profesional and efficient. Last but not least Dr Andreas Wolter, I just love the guy. Great doctor, took time to explain how I am doing , a follow up, after my cataract surgery of 3 years ago. The waiting rooms are all clean and confortable, lots of space all around. I would highly recommend them. Cannot vouch for the other Doctors as I didn't have any contact with them.

I was a patient here for more than 20 years. They have decided to change their business model to…read morerush you through like a piece of meat and have unqualified people test your serious eye inflamation.Doctors may be good, but they'll never get to see you because the office staff is absolutely toxic and horrible.

My optician magician was marvelous. Glasses fit well and…read morethe comedy routine was an added Mothers Day bonus.

Amazing service!! Very excellent staff with great customer service skills . Would highly recommend…read morefor all your eye care needs .

Came to Ultimate Spectacle for the first time and I was pleasantly surprised at how awesome this…read morepractice is. From the outside you can almost miss it but when you walk in, it's clean, crisp, staff is so friendly and the eye Dr of course was so knowledgeable, caring and honest. I had found my favorite eye Dr that is no longer practicing at the location I used to to to, I tried then new eye Dr and truthfully it was the excuse to try someone new. After a year of waiting excitedly for my new eye exam, me and my hubby finally got to try someone new and because of the place and the practice, it truly made a difference. From making the appointment to checking out, the girls at the front are just so caring, personable and knowledgeable and most importantly patient and happy to help you. Everything was pretty clean and I was impressed at all the different things included in my exam like a lid ultrasound, photo of my eyeball and so many things I hadn't ever done in a regular routine exam. I didn't leave with any glasses this time but they had some sweet frames that stole my heart. Perhaps next time!

Oh my. They really, REALLY need to read and listen to these…read morereviews. Person who answered the phone was so incredible rude and combative that I felt the need to wash my face afterward. What a gross encounter, and I was a prospective first-time customer.

If you are going to have an eye exam at Hopewell Eye I HOPE (lol) you get Holly for your…read moretechnician. She was the best technician I have ever had in all my years of having eye exams. She was knowledgeable, she wasn't rushing me, she explained things to me as she was working with me. Something I have never gotten from the other techs there. Such a warm, caring sweetheart. Thank you Holly for going above and beyond your role there!!

Easy appointment, there was not a long wait at check in. The examination was easy and the doctor…read moreexplained all the results clearly. Definitely recommend.

Save yourself time and trouble- Don't go here. Miscommunication on getting a simple pair of…read moreglasses. Found out after 3 weeks and I had to call them. No Stars

Don't go. 1) They never called me re: my glasses being ready, and when I called the office they…read moresaid the had to redo the Rx and would be ready in a few weeks 2) 3 weeks later and the progressive lenses were horrible/couldn't see, so decided to get one pair for distance and one pair for reading 3) waited another 3 weeks and the distance was ok, the reading was horrible 4) Waited another 3 weeks for them to redo the reading glasses, no call but when I called them they said they were ready 5) reading glasses were still horrible, I don't think they were even changed. After 4 months of this, I asked for my money back for the reading glasses as I had no confidence they would ever get it right. 6) 2 weeks later still waiting for my reimbursement check and I have no reading glasses. Very nice people but sorry to say, they're inept.

Love that everyone is wearing a mask and they are cleaning high touch surfaces and frames between…read moreclient use. The doctor and the woman who assisted me with finding glasses couldn't have been nicer. They provided me with a tray to keep glasses I liked and glasses I tried but didn't like ( so they could clean). They helped me choose glasses that were accepted by my plan and I only had to pay for the antireflective upgrade and received two pairs of glasses under my plan. So now I have a backup! I cannot believe I only paid for an upgrade, usually I'm out hundreds when I go to the mall to get my glasses and that is with my plan and AAA discount. I really enjoyed my experience here and will definitely go again. You must make an appt due to COVID and they are really booked, so plan ahead.

by far, the WORST optician I have ever gone to. I went there because they covered my insurance…read more Their glasses are cheap, constantly breaking, whether mine or my husband's, and they do NOT guarantee their work. I went there a few years back and it was terrible. I tried it again last year, just on case the first time was a fluke, and the glasses were even worse; and the optometrist gave me a wrong prescription, then denied he did so. Eventually, after bringing in an old pair of eyeglasses, he took that prescription and just wrote it for the new glasses. DON'T DO IT!! you will be sorry.