Honestly, I'm blown away by Dr. Chiu and her team. I almost never review places and I had to go out of my way and literally reset my gmail password to use this abandoned email address to write this review- and I'm planning on copy/pasting this review on yelp as well lol I'm that impressed by them. First off, my insurance has been such a headache. With my work hours being reduced due to the COVID shutdown, I'm expecting to lose my healthcare soon. I thought I didn't have eye coverage, then I thought I did, then I cold-called a ton of optometrists (many of which were closed due to COVID) and was told by 2 offices that I actually didn't have coverage.... then I called my insurance ... .who also told me I didn't have coverage, despite showing eyecare benefits on my insurance portal.... It was all really annoying and I was feeling pretty defeated. And after I had already given up, Dr. Chiu's office called me back and told me they offered discount programs and were willing to call my insurance to figure out what was going on. An hour later, they called me back and told me i DID HAVE coverage after all... honestly I can go on and on about that whole thing, but it was really complicated. but after talking to 3 or 4 different optometrists, Optometric Eyesite was the only place that care enough to research thoroughly on my behalf. that ALONE would warrant enough praise for me to write this review... but it gets better: I showed up and was immediately impressed by their COVID precautions throughout the visit. I had some specific questions that came up during my eval and Dr Chiu answered all of them. I'm sure working in healthcare myself makes me hyperaware of how professionals deal with annoying patients (aka me), and Dr. Chiu was so patient- gave great patient education. Their selection of frames was great and they worked around my budget. I didn't feel like they were trying to upsell at all. I had a pair of Chloe glasses at the time and was complaining about how they kept falling off my face over time. Dr. Chiu bent them to help tighten the fit and told me she'd do a more comprehensive adjustment when I came to pick up my new pair.. Finally, when i came to pick up my new glasses, Dr Chiu had her two cute dogs in the office to greet me haha and i brought my old glasses in and she did a closer look at them and decided she would ship them to an outside optician. I was surprised that she cared so much about my old frames, considering they were purchased from another optometrist. I was expecting a small bill from it, which would have been fair. A few days later, I got an email with photos of my fixed glasses and the office offered to ship them to me at their own cost! So she offered to fix my glasses herself, then sent them to an optician, then offered to ship it back to me all at no cost, without me asking. amazing! So honestly, I'm just absolutely blown away by their level of care and investment in their customers. I'd 100% recommend this office to anyone in the area... also the decor in the office is really cool read more

Came here a couple days ago for a eye check-up. Was curious what their Covid precautions/protocol would be. It ended up being appointment only, a quick couple questions at the door, temp check, and mandatory masks inside obvi. Dr. Chiu was wearing a mask AND a face shield while administrating my exam AND she would purposely face away from while speaking. The test was quick and the service was amazing as usual. At the end of my exam, dr. Chiu and Sarai walked me through the most optimal way to use my insurance to pay for my contacts and glasses. Sarai also helped me handle all of the electronic paper work to process the rebate on my contacts!!!! Talk about service. I HIGHLY recommend. 10/10 read more

I had such a great experience here. I was sent the wrong contacts by the vendor, which I didn't realize for a couple of weeks. I had bought a years worth, so it was no small issue. I brought the box back and we discovered that they had placed the order correctly, but the vendor had messed up when they mailed them. The vendor wanted to dock me for the contacts I had worn, but the team went to bat for me and the vendor replaced my years worth and expedited shipping. Then, I brought my daughter in for glasses. She forgot to order the transitions. 3 days later, I brought my son in for his appointment and when I told them she had made a mistake, they fixed it immediately. Everyone was cheerful and helpful and the prices were reasonable. I'll be back next year. read more

I cannot express how frustrating my entire experience with this place has been. I go in to have an eye exam done for Contacts. its my first time trying contacts so i was really optimistic and excited about getting the exam done. the doctor did all the usual tests that I've experienced before (I've had glasses my entire life, so i know the drill) and the end result is that she comes out with a different prescription for glasses than my previous 4 doctors... to which she sais "oh, they over overcompensated" which im thinking, so you're saying they're all wrong? and you're right? i try the contacts she gave me, i can literally feel them rubbing on my eye, and she has me read the chart and i can BARELY make out the letters. at this point im just guessing the letters and i tell her this, i say "im just guessing at this point" and she replies with "GOOD! you have 15/20 vision" which upsets me. after much arguing and trying different contact brands and prescriptions i ended up buying the prescription that I MYSELF CHOSE. one that the doctor didnt have a clue why i was able to see in. for $40 (2 months supply) and i ended up paying roughly $100 out of pocket for the exam. As of today, im still upset that i cant see. The doctor couldnt figure out why i wasnt able to see clearly and tried to cover it up by saying it takes time blah blah, well its been "time" and after calling VSP i find out: A: she didn't use my eye exam benefit which is why i paid out of pocket! UPSETTING! B: 2 months supply is NOT the lowest amount i could have purchased. so she lied! DONT COME HERE! she will steal your money as she clearly did with me by not using my benefits. on top of all that, she prescribed artificial tears from CVS and i go to pick them up and CVS sais "oh, that'll be $220"... This doctor clearly does not know what she is doing. shes confrontational when she talks, she sighs when you talk to her and is rude. go somewhere else read more

I had a great experience with Dr. Chiu at her amazing clinique. Dr. Chiu is very knowledgable, professional and caring. I have been near sited for more than 15 years, went through many eye exams, and have not seen any doctor who spends so much time and effort making sure the patient gets a thorough check up and the best service possible. Dr. Chiu would answer all my questions, explain her findings in details, and does not rush the patient out of the appointment like some other doctors do. As a bonus, the equipments at Dr. Chiu's clinnque are the most high-tech ones I've ever seen. You will be amazed when you have your eye exams here. I highly recommend Dr. Chiu. She is a Doctor who truly cares about her patient. read more

Although relatively new, Dr.Chiu and this location comes highly recommended by friends and family. After going for nearly 3 years without updating my pair of glasses, I decided to take advantage of my FSA to get a new pair of glasses. Dr Chiu holds a doctorate degree both in Optometry and Pharmacy, which is amazing considering how much knowledge she possesses. During my eye examination, Dr. Chiu was extremely thorough with her examination, going to great measure to ensure that my eyes were in good health. She took her time with each patient ensuring they not only get the best eye care possible but to explain to people like me how I can go about taking care of my eyes. After examining my eyes, she knew right away I slept with my contact lens and recommended that I not wear my contact lens for 2 weeks. Since her glasses are done in-house, the glasses can be done in a relatively short period of time. Her clinic also houses some of the most high tech devices I've ever seen at an Optometry. Please check out this place. I highly recommend Dr. Chiu and Optometric Eyesite. In Summary: 1. This is the best place to get your eyes examined by a Professional who is not only thorough but genuinely caring about her patient's eye health. 2. Optometric Eyesite has a lot of brand name sunglasses and glasses(Porsche, Giorgio Armani, Gucci, Tiffany, Bugatti, etc.). They are all stylish and Dr. Chiu gives great suggestions on what looks well on you. read more

Dr. Chiu and her trusty assistant Alice are great. The office is perfectly located near the Third Street Promenade, and is stocked like the Batcave full of state-of-the-art optometric equipment. No dusty old machines here. Dr. Chiu is warm, friendly, knowledgable, professional and thorough. Those are plenty of descriptors, and all are true. She puts care and attention into her work, is attentive to patients' needs and treats you like a person, not a customer. I went to Dr. Chiu for an eye exam and contacts, and I couldn't be happier. And I'm sure if I returned for glasses... or anything else, for that matter, I'd be equally satisfied. Optometric Eyesite is highly recommended in my book. read more

What a fabulous experience! I just moved to Santa Monica and haven't seen the optometrist in 4 years. Thank God when looking up a list of providers my insurance was covered by Dr. Chiu. First impression: When speaking to Alice (Dr.Chiu's right hand woman) she was very pleasant and accommodating. She quickly looked up my insurance and promptly called me back to go over what my visit includes. She was very helpful with directions and even met me inside of the parking lot to make sure I knew where to go. The office: While filing out paper work Alice offered me something to drink. The office is very modern yet cute. Dr. Chiu has a vase array of state of the art machines and technology. There is a great selection of frames of many brands to pick from. The location is right by the prominade and is easy to get to if you live in Santa Monica. The Visit: Dr. Chiu was very in depth with her testing by using a mix of old school reading the letters test, pressure wand, photographic machine that measures if my eye is flat/ the shape. Dr. Chiu is a genius! She has two doctoral degrees in optometry and pharmacy! My new idol! She was kind to talk to me about my future endeavors in dentistry. She showed me all the newest technology and educational aids such as the iPad with demonstrations. Overall she and Alice made my experience extremely enjoyable and I would highly recommend her! read more

Took my daughter in about a month ago for her annual eye exam and to try to get her to switch to contacts. Dr.Chiu was very thorough with the eye exams (some exams she performed had not been done before at the previous opt. office) and she and her assistant were also patient in explaining and allowing my daughter to practice placing and taking off the contacts lenses to make sure she would be able to do it herself at home. After a few tries at the office and a few weeks of practicing at home we found that contacts were just not going to work out after all so we went back in to get her fitted for glasses. Dr. Chiu has a great selection of designer frames, and after going through a few of them my daughter was set on some beautiful black/blue Tiffany frames. I was very happy to know that unlike other places, we would not have to wait a week or two to pick them up. Overall I think this is a great office with a fantastic Dr. and I would highly recommend it. read more

Optometric Eyesite - Optometrists Near Me - Los Angeles, California

I almost never give anything on Yelp 5 stars, but this rare gem deserves it. Dr. Chiu and her friendly staff made me feel important. They were patient, caring and respectful. I was pleasantly surprised to receive such good service in the United States. It's very rare to see this level of personal attention here in this country. But, Dr. Chiu sets a high standard here for all to follow. I can't wait to go back for another appointment, but I guess I'll have to wait a whole year. :( If you read this, thanks Dr. Chiu! read more

Having worn glasses since a young age, it's fair to say that I've been in and out of quite a few optometrists' offices. Dr. Chiu is one of the best I've visited - she has very high end equipment and did a really thorough examination, explaining what each machine did along the way. Since I have a really high prescription, she really checked in with me to see how I've progressed along the years and then gave me a lot of advice on how to stop it from getting worse, in terms of avoiding eye strain. Great doctor, and super nice, really took the time to talk to me and ask about my day and what I've been doing over the summer. Location: The building itself is located in a really nice area in Santa Monica and pretty easy to locate. The office is decorated nicely with lots of displays and mirrors all around with both sunglasses and sunglasses. Glasses: Received the latest kind of lens, the progressive lenses to reduce the strain from all the computer work. Dr. Chiu took the time to make a second appointment when the glasses came in (in less than a week!) so she could explain how to use them and even took the time to adjust how the frame fit. Contacts: I had been having trouble with the contacts I was previously given as they were difficult to get into my eye for a first-timer. Dr. Chiu took my words seriously and gave me a new pair of trial lenses that were much easier to put in as well as sat me down to explain the correct way to insert them and then gave me time to practice. All in all, great experience and would definitely come back! read more

THIS PLACE IS A SCAM! My co workers have told me nothing but horror stories about this woman! We work around the corner so some of them were going to see her for basic things: annual eye exam, contact orders, etc. She tries to swindle everyone that walks through her door by scheduling up to 4 appointments to get "fitted" for contacts, and insisting that patients need additional costly special services that are completely unnecessary. Clearly all the 5 star reviews are fake. Bottom line: stay away! read more

Dr. Chiu is the best eye doctor out there, seriously. Go here! I live in NYC in and was in town visiting for a friends' wedding in December and had some time to kill so I decided to get a full eye exam. There was no wait at all, with no appointment, which was great. Dr. Chiu was very professional, friendly, and thorough. She was also very calming, as eye exams are not comfortable at times, when you are getting your eyes dilated and what not. I was so glad I stopped by! She seemed to really care, and wanted to give me the best visit possible at her office. The office was also very pretty and beautifully decorated. Most eye doctor's offices and doctor's offices are bland and ugly. Her office and her own style reminded me of something/someone that should be in a tv show about eye doctors in a posh Beverly Hills setting. I would recommend all my friends to go see her if they need an eye doctor! Oh when I left she gave me chocolate, could it get any better than that? -Jennifer read more

What a great experience. My Mother-In-Law can be very difficult to work with. Dr. Chiu won her heart while patiently performing a comprehensive eye exam. The exam was state-of-the-art and extremely thorough. I would have paid twice what was charged - which was very inexpensive. Thanks Doc Chiu! Walter and Ying read more

I first learned of Dr. Chiu from you my fellow yelpers! I must report that the overall high rating for Optometric Eyesite is indeed well-deserved... I have been to various eye doctors over the years, and Dr. Chiu is by far the most thorough one I have ever had the pleasure of seeing as a patient! You really get the sense that she is sensitive to the unique concerns of her patients, as she took the time to answer all questions I had about the health of my eyes. Thank you Dr. Chiu and the staff of Optometric Eyesite! read more

This place is great! Dr. Chiu and her staff are super friendly, professional, and go out their way to make your experience here the best it can be. This wasn't just my first visit here, it was also my first eye exam ever. Dr. Chiu and her assistant Emely went out of their way to make this a pleasant experience for me, explaining every step of the way, checking to make sure I was comfortable and that I understood everything going on. They have a great selection of frames too, and I walked away with an excellent pair of glasses. Dr. Chiu also went out of her way to find the best pricing for me, thoroughly reviewing my insurance coverage and helped reduce my out of pocket expenses as low as can be, even finding further adjustments to lower the cost than initially estimated. Highly recommended. read more

this aint your father's optometry I remember the days of trying to read an eye chart 20 feet away while covering one eye with my hand. That was the 90's. Everything in the store is HIGH TECH and my eyes got evaluated to the highest degree of digital accuracy possible. The optometrist is THOROUGH. I think I went through 4 different types of eye exams - I defiantly got my money's worth! I've been wearing glasses for 20 years. Times have been hard and I've gone for years without seeing an optometrist. I would buy cheap glasses online or through special deals, etc. Recently the economy is improving and I decided to be serious about taking care of my eyes... and doing so in style! This is the only store I've found in west LA that carries quality sporty styled frames like Porsche and bugatti (I got a Porsche). Tips: - If you are a new patient, you must make an appointment. It was easy to do on their website: http://optometriceyesite.com/ - If you just want an awesome new frame, stop on by and browse their HUGE selection. The glasses are done on site and I got my glasses the NEXT day. She offered to have it done for me the same day but I didn't want to wait. read more

Came here for a medical exam due to a scratching sensation in one eye and my regular dr not available on short notice. The doctor was the only other person in the office. She had a bad attitude and during 40 min there never smiled once. She was almost confrontational in her demeanor. I was told after the exam that my eye was "red and irritated" Being as I already knew that, the exam was a waste of money and her bad attitude made it all the worse. Definitely not returning here for my annual eye exam. This was the only place that had availability short notice and now I know why. read more

Appears to be a thinly veiled racket operation. Dr Chiu will do everything in her power to not give you a copy of your prescription after the eye exam is complete. When pressed, she told me she would give me a copy of the prescription at the follow-up appointment, which at first I was told would be in six weeks, but then was inexplicably reduced to one week. Now, I'm not a lawyer, but all of this seems like it runs afoul 16 CFR 456.2, which states: "It is an unfair act or practice for an ophthalmologist or optometrist to: (a) Fail to provide to the patient one copy of the patient's prescription immediately after the eye examination is completed." She told me that she did not want to give me a copy in case the prescription changed in between appointments. I told her that I'm not sure how much it will change in a week, but that, even if it does change to give me a copy of the prescription that she started me off on. If all she cared about was my prescription changing then she really would have no reason to refuse me a copy of the prescription. I suspect the real reason for withholding the prescription was to milk me for as much of my self-pay insurance as possible. Finally, after buying a pair of frames from her, and having to inform her of her obligations as a doctor and my rights as a patient, she gave me a copy of my prescription. It was like pulling teeth-- she kept asking me why I wanted a copy so badly. The irony is I genuinely just wanted a copy for my records. She obviously didn't want to release my Rx because of her fear that I would buy frames elsewhere or not come back for a pointless follow-up in a week. It's almost sad how desperate this optometrist is to fill her appointment book and sell her frames. In between dodging my requests, she kept dropping hints about how bad business has been going for her recently. My guess is she's choosing to violate the professional standards of optometry to make a quick buck. Unprofessional, sleazy, disrespectful. Needless to say I will not be going back for my follow-up. read more

Dr. Chiu is awesome!!!!! Amazing personality super helpful and professional, I never even had eye exam like that! It was the best eye exam ever! I had a little emergency, and Dr. Chiu was sooo helpful and took me in rt away! I didn't have an appointment. Highly recommend this place! read more

What personal and phenomenal service! V.I.P. service as soon as I walked in. It never felt like i was rushed to get everything done, and I got my glasses the same day without an appointment. (and i have progressive lenses) I highly recommend coming here. I don't think you can find a better optometrist like Dr. Chiu! read more

Check your bills carefully when completing a transaction here. It's the first I've ever seen an optometrist running a business without an admin / receptionist - and trust me, it's not unfair of me to say that she really needs to get some help with these specific functions. It's frustrating as a customer to have to put up with inconsistent billing + attitude - which by the way appeared to be directed at some other customer whom had been disputing their bill on email, not me. Not sure where the other 5-star reviews came from - probably when she still had help at the front and with billing. read more

Dr. Chiu is the best! Very thorough & informative throughout the exam. She has up to date equipment (which always makes me feel better about an eye exam). Even though I didn't purchase glasses at the time because my prescription stayed the same, she was sweet and made suggestions as too which frames would look best with the shape of my face etc. She has a good selection of glasses. Mostly high end. She's great....go see her! read more

Optometric EYEsite is the best eye care experience in LA! Dr. Chui and her receptionist Linh are extremely helpful, detailed, and easy to work with. Dr. Chui's office is modern, clean, and super easy to find. You can even park in their dedicated spot in the garage. Her equipment is completely up-to-date, and the examination is easy and accurate. Definitely recommend them to anyone in the area in need of a new eye doctor! read more

Professional! Professional! Professional After my old Opt was getting a little long in the tooth and his assistant would make appointments for me and forget to tell the doctor I decided it was time for a new Optometrist. Love this one! Great selection of glasses to to choose from! read more

I'd been having problems with my eyes for some time now and noticed I could no longer read smaller print and had to squint. i visited dr. chiu after hearing about her from family and am glad to say that now my issues have been resolved. She recommended a different kind of lens which she explained how to use and even offered advice on styles of glasses. The second time I came back was after my glasses broke. she responded very quickly, got them fixed within the week and even sent me additional replacement screws. she was very patient with me and my daughter, even remembered details we talked about in previous appointments. thank you so much Dr. Chiu. read more

I cannot give more accolades to Dr. Chiu. After the last lousy customer experience with my old optometrist (who kept records on index cards), I found Optometric Eyesite on Yelp and could not be more pleased. She's patient, soft-spoken, funny and thorough; she has state-of-the art equipment; and she really knows her stuff. I walked out of there with new soft contact lenses which I never got the hang of, so I'd been wearing gas permeable until I finally had to stop due to dry eyes. Thanks to her, I no longer have to wear my glasses when I'm all dressed up! You will be very pleased with Dr. Chiu, and the office is quiet and nicely furnished. The only tricky park is the parking, but if you call and the office isn't busy, she'll let you in the back and you can park right in the building. read more

Professional! Dr. Chiu is highly qualified indeed. The examination is very thorough and accurate. Definitely visit if you are in the area. Great selection of frames. The reviews you read on Yelp for Optometric Eyesite are spot on! read more

I was amazed at the service here! The staff are all super nice, and incredibly helpful! I was in a pinch, having lost one contact while on vacation, and hoped thy could help out. Not only did I receive another pair of contacts... It was free! Really, really great place. Definitely recommend. read more

Thank goodness for Doc Super. Funny, professional and fast. Couldn't recommend him more.

I have been to some of the best eye doctors in the Santa Monica/West LA area over the years, and none of them compare to Dr. Chiu, who I am using now. Dr. Chiu cares about each patient as an individual. She spends time to give them a thorough eye exam and to make sure that the eye prescription is exactly right for both long distance and short distance vision. In my case, my left eye has changed its configuration over the years and is now not the same focus as my right eye. Dr. Chiu determined the exact prescription for each of my eyes for close-up reading glasses, and when I used this prescription with both eyes open, I could not read clearly as the words on the page would look wavy due to the change in my left eye. This is where Dr. Chiu excelled. She spent the time to find the perfect paring of lenses with my left & right eyes so that the words were clear on the written page, even though the final lenses & glasses used were not my exact prescription for each eye. No other eye doctor would have taken the time to do that and make sure that everything was just right. Thank you, Dr. Chiu, for caring and for going the extra distance. read more

I got my transitional eyeglasses from Optometric Eyesite. What a great experience. Dr. Chiu is very knowledgeable, professional and patient. She explained everything to me thoroughly. Received my eyeglasses wihthin 4 working days. Her office staff also called a couple of times afterwards to followup on my glasses. What an excellent customer service. Highly recommended!!! read more

Dr Chiu and her team are awesome. They are extremely accommodating, kind, patient and she is very knowledgeable. She takes time with you, explains things and is extremely helpful. I would definitely recommend her and her team. It has been a consistently good experience. read more

I absolutely love Dr. Chiu and can't say enough about how great she is! I initially went to her with an eye irritation, and she fixed me in no time. I recently went back for my annual eye exam, and she was fabulous once again! She took the time to answer all of my questions in detail, and even helped me calculate where my insurance would make an impact. I was travelling for a vacation, and she made sure not only did my contacts get in to her in time but she also stayed late to accommodate whether i'd be able to pick them up. Not many doctors bend over backwards to that extent. She and her staff (Ash) go above and beyond always, and I look forward to continuing my care under her supervision. Also, their office gets an A+ for the email follow up - it's so thorough and prompt. I have everything I need (prescriptions, follow-up details) in my inbox even before I get home from my appointment. read more

Amazing! My daughter and I were in from Dallas and she lost a contact. Dr. CY Chiu was able to fit her for new contacts on site and took care of us like we were locals. Amazing amzazing service! And what a fabulous location too! Wow! read more

I came back to OE to get contacts. However, during the exam, Dr. Chiu was concerned with the redness in my right eye. She took a look and knew right away what was matter with my eye. She gave me some medication to help with the redness. I returned after a week for a follow up and all was better!!! Then I was ok to be fitted for contact lens. Dr. Chiu offered more variety of contact lenses than other optometrists I have been to. She let me test out a pair of toric lenses since I had astigmatism. Also, she gave me samples for the rest of the week. I was then scheduled for another follow up visit to see if these lenses are the best for me. So I returned after a week, Dr. Chiu examined me and confirmed that these were working out for me. After the examination, her staff gave me a thorough demonstration of contact lens care. I realized that I was doing some wrong steps all these years! The amount of time that Dr. Chiu was spending on our appointments lets me know how much she truly cares about the patient. Now, I am redness free. My eyes feel hydrated with the new lenses. THANK YOU!!! read more

Dr. Chiu goes way, WAY out of her way to provide incredible service to her customers! My friend from PA saw Dr. Chiu (while here in CA for a temp job), and ordered some glasses and contact lenses. My friend had to return to PA shortly after her appointment. Because she was not able to return to Dr. Chiu during her office hours to ensure the fit/RX of the trial lenses she had been given, Dr. Chiu arranged to see my friend in her office ON A SUNDAY MORNING, as that is the only time that worked for my friend!! Furthermore, Dr. Chiu did not act rushed, whatsoever, as she carefully ensured that the lenses were exactly what my friend needed, and took the time to adjust her glasses perfectly. She, also, personally mailed my friend her glasses, charging her nothing for postage! She was friendly and cheerful, all the while-- even having taken the time to make me comfortable (as I was just accompanying my friend) in the waiting area! I live in the Burbank area, but I was so overwhelmingly impressed with Dr. Chiu, that I will gladly make the trip to Santa Monica to see her for my optometric needs from now on. This type of service is so very rare, and Dr. Chiu sincerely cares for her patients-- there was nothing "fake" about how personable she was, and her attention to detail was superb! read more