We recently had our bathroom remodeled, and we're extremely happy with the results. The team was professional, punctual, and communicated clearly throughout the entire project. They paid close attention to detail, kept the work area clean, and completed the renovation on schedule. The quality of the workmanship exceeded our expectations. Our new bathroom looks beautiful, and everything was installed with care and precision. We 100% recommend Optum Home Solutions to our family, friends, and anyone looking for a reliable, skilled, and trustworthy bathroom remodeling company!! read more

I got a quote from them, friendly, seems reliable. I will be moving forward with the project!

Great Job! From the initial consultation to the completed project. Everyone was very professional and friendly. I will be suggesting them to everyone that I know needing a project done! read more

I left a scathing review yesterday. It was complete with pictures. Today, the man involved with the job showed up with Jason. I don't want to discuss him....i want to talk about Jason. He was wonderful! He fixed everything. The work he did today was professional. He made a sow's ear look beautiful! He's kind, easy to talk to, respectful and wants a happy customer. I work with a lot of sub contractors and handymen as I have a few apartment buildings. I would work with Jason anytime. I thank the company for stepping in and making things right. And, sending someone who is easy to work with. Thank you, Taffy read more

Optum Home Solutions - The casing around the side window - Windows Installation Near Me - Tempe, Arizona

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Great installation. Helpful with all my questions and concerns. Did have some trouble with inhouse contact. Changed salesperson(?) 3 times and didn't always return calls promptly but that could have been partly my fault also as I do not always carry my cellphone. Thanks to all and see you in the spring for faze 2. read more

Got a quote back in 2024, seemed rather high. Went with different company at half the price. The documents I signed to get a quote and credit check were in fact a back door contract for financing. I canceled the work order/contract within 3 business days after signing by direct phone call and notice by email. Skip to April of 2026, the company that offered financing called looking for payment on a loan following the 2 year promotional period for payment! Turns out OHS processed the paperworkfor the loan, received payment for $16,363.00! I'm presently working with the finance company to resolve this problem. I have made multiple calls to OHS, spoken with 2 different people with the promise that a manager or someone with authority will call back. No return calls to date! I'm having my lawer take over along with filling complaints with the AZ Attorney Generals office, Board of Contractors and The BBB (like they ever do anything)... STAY AWAY FROM THIS COMPANY! THEY HOUND YOU ONCE YOU REQUEST ANY INFORMATION ABOUT THEIR PRODUCTS AND THEN PULL THIS CRAP!... STAY AWAY! read more

Jacob came on time for our 6 pm appointment. He was actually a little early, which was good because if you're early you're on time, if you're on time you're late . Jacob came right in and went straight to work. He check out my bathroom shared a few experiences was very compassionate about the situation that I have going on. We sat down and went over numbers He call Mike to make sure I could get the best deal available. Jacob was able to show me samples of everything I would be getting. After all everything was AWESOME!! Optum has financing options also..All in all I am very happy with Jacob and this company Thank you Optum for calling me and sending Jacob to my home, definitely someone I can trust read more

5 stars for the installation team! They were professional, great with communication and quality was unbelievably amazing! read more

Optum Home Solutions - New windows - Windows Installation Near Me - Tempe, Arizona

These guys don't know when to quit. They keep calling me even after I sent their sales guy home and went with another company! I've told them numerous times to take me off the list and stop calling! It's more than annoying.. it's HARRASSMENT!! read more

Jake was amazing, and this company seems like a reputable company. Timing was not right yet, but we will be using them if our situation changes. Thank you. read more

They knocked on my door, and I was hesitant to sign up although my second appointment really opened my eyes as to how much money I would be saving, it was a quick process and the windows are already saving me money read more

scammers! i am 100% disabled vet. I had a job set up. they had charged me and they never finished the job. the windows never seen the house. worst company in the world. read more

Josiah abd Myrice were totally successful in making our walk in shower wonderful. Josiah both professional and did a beautiful conversion for our bathroom He was helpful and knows what he is doing. Trustworthy for sure. Always friendly and courteous Thanks for all your help and imput. Donna/Mike read more

Great company! Jake was amazing to work with. He made everything easy to understand.

We were able to get an appointment quickly. The salesman, Ryan, was able to come in the evening, since it was more convenient for us. He explained everything thoroughly and did not pressure us, although we decided to go with Optum's proposal that night. We loved the communication with the concierge, Myrice. That added touch is a great asset for the company. The timing for the project was as quoted and Optum was able to work with our schedule. Our installer, Doug, was fantastic. He took his time to answer questions and give status updates along the way. He showed great attention to detail and the shower looks better than expected! We can't say enough about how pleased we are with our shower! read more

This was hands down the worst experience we have had with home renovation companies. We signed a contract for window replacement in January 2022. The installation was complete on July 5, 2023. The incorrect windows were ordered for 4 of the openings and had to be re-ordered. In the end (16 months later) scaffolding was rented so the windows could be installed safely. One of the installation crews (yes there was more than one) got caulk on our furniture and security door. The only person that contacted us and cared that the job was done and done correctly was Jason T. Thank you Jason for seeing our project to it's completion. We will never recommend this company to anyone for any reason. Do your research. There are many companies out there that sell and install they same brand they do (AnlinWindows) read more

We used Optum to replace our sliding glass patio door. Being a big project, it was very overwhelming for us. Matthew made the sales and financing easy and answered all of our questions and concerns. Jason came out to do our measurements and did an excellent job of explaining the next steps of the process. He covered every detail of our order and made us feel at ease with our project. I'd recommend Optum for door and window needs! read more

Installer team arrived on time and went to work. They completed the installation and cleaned up superbly. We love our Optum windows and appreciate the excellent quality and service ! Thanks Optum! read more

Great job. Very quick, very polite. Doug readily answered all my questions and explained any thing I didn't understand!! read more

Me And My Husband Are Very Happy With The Home Improvement In Our Home Jason Is A Hard Worker And Do A Awesome JOB..Me And My husband look forward to working with Optum Home Services this fall for new windows in our home keep up the awesome work Jason read more

Robert did an amazing job on our shower remodel. From demolition to installing new acrylic panels, plumbing fixtures and sliding glass barn style doors. He cleaned as the job progressed and payed attention to details. We love it. Thank you read more

Fantastic Company Folks!!@ Great service, my Windows got finished in one day. The guys really did such a fantastic job!!! Cannot recommend this company more!! read more

I had all my windows and sliding glass door replaced. I talked to a few window replacement companies. I was very impressed with the whole process, from sales presentation to the installation. They were very professional and easy to work with. Mitch and Chris did an awesome job of installing the windows/glass door while working around my home work schedule. They cleaned up every day like they said they would. I'm very pleased with the results! read more

My husbsnd and i finally pulled the plug on a new shower installation. We had a great experience with our installer @Doug Clark from Optum. He worked extremely hard and made sure we were happy with the installation. He valued our input and made sure we got what we paid for. Doug is a hard working individual who cares about his clients and puts in the hard work. I would highly recommend @Doug Clark. read more

Windows look great and installation went quickly. We thought the installation would take all day and it was completed in less than 4 hours.

If I could give this company a -5, I would. I cannot believe the poor workmanship that was done. If you have to live without windows in your home at all, it's preferable to what you get here. I now have to replace tile, at my expense, because they cut it and the fix is a little piece of white wood that'll be scratched up in no time... this was done at the sliding glass doors. I could go on, but won't. Go to a company that won't cost you to fix what they leave behind. read more

Professional, high quality, local - not national - business. Work was done quickly and beautifully.

Here is is a couple of years later (9/30/2020) They just cold called me to see if there is any other project they can do for us, that was a BIG NO THANKS.. I told them about all the problems we had and how they never returned our calls, and all he said was oh I didn't know about that I will look into that. As I said before do not give this company your business. read more

Would highly recommend this company. Josiah was very knowledgeable, friendly and a great craftsman. Our bathtub remodel turned out better than I imagined it would. read more

Had a fantastic experience. From the design consultant who came in our home and designed us a beautiful shower. To the installation team who installed. They did a phenomenal job. The communication was great from the customer care team. Would truly recommend this team to everyone. Just called them back to do our windows. Thank you Optum H.S. read more

JETTED TUB - Great product, great service, great craftsmanship (Josiah). Thank you Optum Home Solutions & Josiah!

No way would I ever recommend this company ! They abandoned the job and eft me with debris to clean up , tools, ladders etc. Workmanship was absolutely terrible and customer service was non existent. Fast talking sales person and quick to take your check. Took me over six months to get my windows done. 3 of those months were fighting with them to return to finish the job! HORRIBLE! I tried to include a picture but am unable to. read more

Do you know that old saying if it's too good to be true it it probably is. Well I retract my previous post. They quoted two years same as cash or 0% financing for five years. Finance guy calls today and none of that is true. They state those options no longer available. Bait and switch is illegal. When I asked Jake how the company could do 0% and he said because the company carried the note, but that's not true. read more

The shower redo turned out amazing. Robert is an asset to the company. Your customer service, however, leaves a lot to be desired.

Honor your warranty! We called a year before the pandemic on a condensation issue between the glass in 2018 and we still get excuses. They only had one person in New Mexico to do the repair. He's very busy. Now it's covid and post covid......... ( we can't find workers). You should have had it fixed pre covid. Think twice before you have this company do work on your house. I'll post again when they show up to replace their warranty window. Stay tuned. Phone receptionist stated they are hiring people now. She said Andrea would call back. Ya right. Hopefully they'll hire more than one person to cover an entire state. Angry and disappointed New Mexican! read more

In the interest of full disclosure, I did purchase windows from these people a while back, and I do love the product. The windows are fantastic, they have held up great and they work as advertised. Top notch quality, and absolutely no complaints on the product itself. So why, you ask, the 1-star? That's all down to the people working there and the way they conduct themselves. To start with, the sales guy we worked with was a real piece of shit. Had the temperament of a school kid, and when we called him out on trying to screw us out of a discount we were owed, he pitched a fit in front of my neighbors and threatened to walk off the property. This over a pithy 10% discount! Not only that, but the guy had the balls to tell me, with a straight face, "Tell your neighbors where you got these windows, but don't tell them what you paid, since everyone's situation is different." He seriously expected me to be coy or dishonest with my neighbors, just so he could try to screw them out a few grand more than I paid? Wow. And what's more, the asshole even pitched their referral program, so if I was willing to bullshit my neighbors, I would get a kick back after he bent them over! Better still, the company continued to hit me up for additional business, even after I no longer had any windows left to replace. Endless cold calls, all coming from different numbers, but always the same knuckle draggers calling from the same local office. I nicely ask not to be called, tell them I love the product but don't have anymore windows, but it does no good. They keep calling. I talked to managers, I talked to supervisors, I heard every excuse in the damn book. "We have new people here," and then it became, "we just got new computers" or "we just got a new auto-dialer and we're working out the kinks," and finally, my favorite, "our system crashed, we lost the do-not-call information." This went on for several years! Bottom line, you should avoid these douche bags at all costs. Sales people are shady as hell, and the people working in their offices are dumb as a fucking post. read more

DO NOT USE THIS COMPANY! Reliant Capitol AKA Optum Home Solutions-AZ LLC AKA Bath Planet We did a kitchen remodel in December 2018. We got new counter-tops(Quartz) and decided to go with refacing our kitchen cabinets in lieu of a total cabinet replacement due to the cost. The kitchen turned out beautiful. We went with a dark wood for the cabinets. Upon completion, I noticed that a few of the cabinets had minor imperfections(paint smudge & what looked like a small hair painted into one of the cabinets). I pointed this out to the installer and he agreed. He advised me to call the office and put in a work order and the cabinet guy would come out a refinish those 2 cabinets. I placed 2 calls and never heard back. I decided that they were such small imperfections that I would let it go. Sometime during the summer I noticed that the paint on 6 of the cabinets was literally wiping off leaving the plain light wood visible. I contacted Reliant to tell them what was going on. They advised me they would put in a work order. Weeks went by and no phone call. I called them back and was advised that "Tammy" was out of the office and that she handles the work orders. Again I was promised that Tammy would get back with me once she returned. Every time I call there is always a promise of a callback or "I will personally put in the work order", "Bob is the cabinet guy, I will have him call you as soon as he gets in". Today was my 7th call. I was promised a callback today. I am not using any harsh products or scratch pads of any kind. I have been user water and a washcloth to clean the cabinets. side note: Our first project was through Bath Planet. We did a Tub to Shower conversion. We were actually so impressed with how it turned out that we decided to upgrade our master bathroom shower. That's when everything went wrong. I have a separate review for our Bathrooms under Bath Planet. I was also advised by the Registrar of Contractors that they are now Optimum Home Solutions LLC. If you have had a bad experience with this company I encourage you to contact ROC & BBB to lodge a complaint. In addition, when you pull up Bath Planet on Yelp it shows 7 pictures of remodels. The 1st 2 on the left side is actually our bathroom remodel. read more

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It's a shame that people use Yelp as a tool to complain. Yelp is great, but we need to be fair, because our reviews help other people decide which vendor to choose when they need local services. I've been working with Reliant Capitol for years. Never had a problem or a complaint. Each experience has been great! For those of you who are nay-sayers, I'm really sorry that you feel you've been kicked under the bus. But for each of you there's a lot of us who aren't going to Yelp to say good things. Give 'em a try! Then make up your own mind about their service. read more

What an underwhelming short experience this has been. I would say where this experience fell short was 5 minutes into the consultation when Mike entered my home and complained about being the first company I was getting a quote from and how they never make a sale when they are the first company. What an awkward position to put a client in. I would also say the consultant was limited in his time he wanted to take with me. I recall asking for a reason why their glass was superior and while he was on his phone he said he was looking for the video, but never showed me one. I came to the conclusion he was just answering a text. By the end of my experience the consultant was pressuring me with a "great deal" a 1 day quote with $5000 off, but I needed to make a decision right then and there which is fine I understand predatory sales. I was just hoping to soak in what I have been told by seeing the quote and making sure it made sense to spend 15 grand on 8 windows. Unfortunately, the consultant never sent the quote to me. Before the consultant leaves he told me most customers don't call back after they leave which is odd typically when trying to make a sale you're supposed to follow up with your leads. Then he asks me to do him a favor and when the company calls me for a review of how he did to let them know he was here for a few hours. My question I should have asked him was what are you going to do for me. Unfortunately, they never called to follow up and I never received my quote. I suppose it's a blessing in disguise because I'm sure if this is the experience I get when they are trying to sell me a product I don't have much faith in them being a competent company when it comes to requesting warranty services. read more

"Sarge" came out in December 2022 and gave me a quote for new windows for the whole house and a new sliding glass door. I had quotes from 2 other window companies as well. I selected Optum because of the quality and price. It took a while for Optum to send someone out to do the measurements so the order could be placed; that happened in February. I chose their financing option through Primus - now "Momnt", and started getting charged interest only in January. While discussing an error in the system with Momnt, they found something strange in their notes, and they said the loan had been "refunded". I called Optum, and the customer service person told me that my order has been canceled since they decided they can't honor the quote that was given to me in December. I asked her to get someone in management to call me to explain. crickets. I left a VM for "Sarge". crickets. Windows can take approx 12 weeks from placing an order, and now I'm running into the summer months. SO UNPROFESSIONAL, and not sure if unethical is the word, since no one from Optum management has called me to explain what is going on, but I can confidently say they are guilty of BAD BUSINESS PRACTICES. read more