I went to 3 different tile stores in the same general area and The Tile Shop had the best selection by far. No comparison. I was also helped right away by Cathy Jackson who went the extra mile right away to help me calculate square footage and get a quote for the two tiles that I liked. I was really impressed. I will definitely be buying my tile from them. They also have a vetted list of installers to help me get my project moving. read more

Amazing customer service from Carly and Mickey. Both took the time to listen to what I was looking for and then provided their expertise in helping me find it. read more

Walking into The Tile Shop and crossing paths with Patty Whisenhunt was truly a magical experience! I was in search of the perfect tile combination for our primary bathroom renovation project. Patty did not disappoint! She not only listened to me, she HEARD me, and worked with me to create my vision! The uniquely one-of-a-kind tile combination quickly came to life and the end result is absolutely stunning! Working with Patty was a breeze, she was exceptionally professional, polite, and respectful. It was a pleasure to collaborate with someone who made me feel like she was invested in our project, and not just a salesperson pushing a sale. The Tile Shop overall offered a sense of pride in their products, the displays were beautifully crafted, and I didn't feel ignored, contrary to how I was treated at the bigger tile store across the street. Anyone looking for some good, honest feedback & suggestions should head to The Tile Shop and ask for Patty! You won't be disappointed!! read more

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I recently bought tile for my kitchen backsplash at The Tile Shop. Tayla helped select beautiful tiles. I have white cabinets and countertops so I was looking for a bold pop of color. She listened to me, watched and noted when something caught my eye as we walked around. Once I selected a forest green subway tile, Tayla guided me back to some of the things I had noticed. I could not be happier with the final result! Thank you Tayla read more

The Tile Shop - a kitchen with white cabinets and a black tile backsplash - Flooring Near Me - Tempe, Arizona

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Fabulous selection of unique tile. Staff is knowledgeable, professional and helpful. I can't recommend this company enough!!

I can't mention just 1 or two employees in this review because all of them went above and beyond to help us out with our tile. They were very helpful by grabbing different sample boards and setting them next to each other, they gave us suggestions and ideas. We absolutely love the end result. read more

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The selection was subpar but we did get help from Neil and he was fantastic. He needs to turn and run from this company - he is much too good for them. We put a little under $100 down to bring some samples home to see what matched our new kitchen renovation (like 6 pieces is all) and we were told we can get a full refund when returned if within 60 days. We kept them for 10 days. When we brought them back, the manager would not give us a refund of ONE tile that cost $24 because it was now a discontinued item! One piece of tile....but of course if we purchased from him he would credit us! There's too many tile stores to chose from - most order from MSI anyway so it's a lot of the same tile- to put up with bad business. We will never shop there. UPDATE - I called the corporate number from their reply and they were excellent. They listened and understood our frustrations and evidently the manager did not know he could give a refund on a product not in their system any longer. He was taught how and within a week of our complaint it was refunded. read more

If you're on the hunt for high-end gorgeous tile, this is your spot! We are doing a tile accent wall behind a free-standing soaking tub and I was on the hunt for the perfect black and white pattern. Tracy met me at the door as soon as I walked in and was SO helpful! She explained the different tile types, i.e. cement versus glass, and others + the care/installation requirements that they would need. I was in awe at how gorgeous their selections are! I did find one that caught my eye, but unfortunately found the perfect one that I didn't see here at another shop in town. That said, Tracy was amazing and helpful, and I would highly recommend popping in here to purchase and/or get ideas for your next tile project! read more

I'll make this simple, and honest...The Tile Shop is like a BMW or Mercedes dealership...you're paying grotesquely stupid prices for marked up tile that looks shiny and fancy in a fancy showroom. The average price of a square foot of tile in this store is $7.50 per. The cheapest tile in this store is 5 dollars per square foot. The average person that doesn't have a Scrooge McDuck trust fund spends 1-2 bucks per tile, not 7.50, that is a blatant ripoff. But, like PT Barnum said, there's a sucker born every minute. Really, just do the math of that for a minute...let's say you wanted to tile a modest/small sized home at 1000 square feet, that comes out to $7500 just in tile, not including grout, sweat, labor, and elbow grease. No thanks. Who would even do that? This place is ridiculous, you can tell it's operating on an antiquated luxury model, the BMW approach "We have shiny stuff and a shiny showroom, so come on in and spend too much money, after all, 'tis luxurious." Plus the BMW type salespeople working here don't bother to say hello or welcome you to the store, they're too busy talking to each other, I didn't get so much as a hello or goodbye after 20 minutes in this fake factory. I don't care who you are, the prices on tile here are just flat out absurd to the point of being offensive. For real, Tile Shop you should probably just move up to North Scottsdale off of Frank Lloyd Wright and cater exclusively to the rich crowd and yuppy it up over there. No thanks, goodbye, and adios to The Tile Shop read more

I was looking for back splash that was different from every other subway tile look. Boy did I find that here. Cathy helped me put together a great look. If you want Home Depot look go to Home Depot, but if you want something unique, and great customer service, go see the folks at The Tile Shop. read more

The Tile Shop has the most innovative and beautiful displays of the possibilities for bathroom and kitchen decor. They have the most incredible inventory and very friendly sales staff. Since 1985, they have served the valley by finding the most beautiful tile from around the world. Come in and take a look and be wowed like I was. Be prepared to spend some cash, because this tile does not come cheap. These incredible displays will give you all the inspiration you need. read more

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As a contractor I do large amounts of volume and decided to purchase tile here for a project. I ordered too much and wanted to return what was unused. I reached out to Tara and she said she apologized but they changed their return policy in the middle of it from 90 to 60 days. Wait, what? You can change your policy going forward, but not on existing purchases. That doesn't take rocket science. She said even then, I was past the return policy by four days, yes FOUR days. Mind you, we had Thanksgiving, Christmas, and New Years in that time frame. Terrible customer service and did not even attempt to make it right. As a contractor, I'll be taking my business to Floor and Decor and Monterey tile company. Do better Tile Shop so the customer has a better experience and you'd like to stay in business. Tara, here is some feedback on what you should do if you are working in a customer service industry. "it looks like we are just a couple days over, however, we had some major holidays during that timeframe, let me just talk to my manager and/or owner and I'm sure we can make this right, I'll get right back to you. Just for future reference we did change our return policy GOING FORWARD from 90 to 60 days, I hope you understand". #customerservice101 when choosing tile, you have options, I suggest going elsewhere. read more

You must see Andrew at the Tile Shop. They have a great selection of all types of different tiles at a good price. Customer service is the best...much better than any of the other tile stores we've been too. Andrew is extremely knowledgeable in all things tile and gave us insight in what would work for our extensive bathroom remodels. Including material (stone, porcelain, etc...), installation (grout choice, grout size, etc...), and maintenance (sealing, etc..). Andrew also teaches a tile DIY workshop on the weekend. This class was very informative and he goes through the entire process from surface prep to grout. I took the class thinking we would DIY the remodel, but ended up choosing one of their vetted contractor, which has been working out great. Andrew also went out of his way to help us source tiles from another vendor which TileShop did not carry. I would definitely recommend anybody looking for tile and tiling materials to visit Andrew at the TileShop. read more

The Tile Shop - Selecting Marble tile options - Flooring Near Me - Tempe, Arizona

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This review based on ONLY going in to check out the set and designed areas. Nice variety and well done. Really LIKED the fixtures that are part of the displays and the cool part is that although they don't sell them, they do provide the name of the company that manufactures or sells those items. Fell for a few of the lighting fixtures and the young man working on this particular evening pulled up the display sheet and gave me the information I was looking for. Super neat that they have what I would call demonstration stations in which some of the newer applications are displayed along with the product(s) necessary to complete the job yourself. And besides the nice tile selection they also offer classes so you can be a Do It Yourself-er. Wish I can come in here earlier cuz they have a ton of magazines that you could peruse for ideas. read more

We worked with Paul Hernandez at the Tempe Tile Shop and had an outstanding experience. Not only was he extremely helpful in getting us the bathroom remodel we always wanted (design, tile selection, etc.), but his customer service was top notch. We knew where our order was at every stage of the process. Truly an amazing experience and I can't recommend The Tile Shop in general and Paul Hernandez in particular enough. read more

The Tile Shop - Complete bath and shower remodel. - Flooring Near Me - Tempe, Arizona

The tile selection is INCREDIBLE! Jared the manager is one of the rudest managers I've ever dealt with. I went into the store and found a tile my wife and I fell in love with. I asked to order a few hundred sqf of it and was told they only had 10 sqf. The lady took my phone number and said it looks like there's some in Ohio, she would call them and then call my back the next day. I never received a phone call... and ended up having to call Ohio myself. We ordered the tile (from Ohio) and asked they ship it to us. Apparently it gets shipped directly to the closest tile shop store then is contracted out and shipped to the customer. Jared in Tempe took zero responsibility in helping us find our tile and told me flat out on the phone... you didn't order fro me sorry. Even though we ordered from the same company it felt like he didn't care one lick about the customers and trying to help make things right. We are in the middle of a remodel and have spent tens of thousands of dollars at their competitor and to be treated like this made me want to never do business with them again. However, fortunately the tileshop in Ohio's customer service made up for the experience. They immediately got on the phone and coordinated (from Ohio) a delivery on our behalf even though the Tempe store could have done it. I've been told Jared has been known to be very rude in the past but unfortunately he's pretty high up in the company and "above the law." So... the store has great tile... but their customer service (from the top down) is rough around the edges to say the least. read more

Patty from the Tile Shop went out of her way to help me find some tile locally that would have otherwise taken a couple weeks to ship in. So helpful and patient! read more

The staff is a pleasure to work with. Everyone is very knowledgeable and professional. This is my go to business for tile work.

I recently bought tile from Andrew, what an refreshing experience I had! I shopped around at several different tile shops and felt as if they just were trying to make a sale. BUT not Andrew, I felt as if he truly cared about me! He discovered an amazing tile, exactly what I was looking for, and I bought it for a great price! I am sooooo thankful that I found Andrew at the Tempe Tile Shop! I recommend him to anyone looking for a genuine experience with a down to earth HONEST tile representative! read more

I am remodeling the bathrooms in my home and visited MANY tile shops in the process. Many businesses were very helpful, but Patty Whisenhunt at The Tile Shop was so knowledgeable and helpful that I looked no further. Her assistance in selecting tile and over all customer service far surpasses any others I worked with. Highly Recommend The Tile Shop in Tempe! read more

Patty helped us find the perfect tile for our bathroom remodel. She was so knowledgeable and helpful. Great experience! Will definitely use the Tile Shop again for future projects. read more

Ugh, I give this place 6 months... No One Has A Clue! waited for 20 min for someone to know how to do a return only to be told it was discontinued and not in the system, yet there it is on the shelf. I just bought it the week before as a sample to show a client. Good thing the client didn't select it as there would have been none to do a project with. Pull it from the shelves then! Every time I have gone in, there is confusion and vulture like hovering. That's what happen when its a commission based sales position. I'll be buying all my tile elsewhere. read more

So happy with the experience I had working with the manager Jared over the phone. I live in Seattle but the tile I needed for my project was not sold in any store here so I contacted Jared. He verified they had what I needed and even sold a piece to my cousin in AZ to ship to me overnight for approval. I was in a rush as my project was on hold waiting for my selection, after I received the sample he took my order over the phone and made sure it shipped out that same day. Tile just arrived, in perfect condition and just in time for my tiles guy to install today. Not all managers are as diligent when the customer is not in front of them and Jared exceeded my expectations in doing business over the phone from another state! read more

My husband and I are redoing our master bathroom and guest bathroom after a house fire. We checked out 3 or 4 tile stores and were really happy when we found The Tile Shop. Great displays, good selection and some of the best customer service ever. We worked with Bre and she totally got my vision. She has a good eye for design and worked with us even when we had to bring some things back. Check it out and be sure to ask for Bre. Suzanne and Randy Tedrow read more

Just wanted to let everyone know how great of an experience I had at the tile shop. Jared helped my wife and I pick an amazing Tile for our flooring project . Every other tile store we went to really wouldn't even help us but Jared took the time to guide us through the whole process explained everything and even helped us pick the right materials for the job couldn't be happier with our experience I fully recommend Jared and his team for any project!!! read more

This place is fantastic. Beautiful, inspiring displays, friendly people and very reasonable prices. Grant was great. He was very patient with me while he answered all my questions (and I had a lot). Great place to get your tile! read more

Great location, great prices, and exceptional customer service! Mike goes above and beyond every time I go in!

Great selection of flooring but their prices are pretty high. The place has a showroom feel with lots of displays to help you choose. I went in on Saturday and was literally the only customer in there. I was greeted at the door and assisted for a few minutes before the salesman left me to browse on my own. It definitely felt like a commission based place because every time I picked up or took a picture of the tile the salesman would ask me about purchasing. I was not really able to browse on my own due to the salesman lingering over my shoulder the entire time. When I asked the salesman about how their pricing stacks up to the competitors ( I did not mention any specific competitor) the salesman began bashing all the other flooring retailers in the area. Basically told me everywhere else sells Chinese knockoffs dirt cheap because they are seconds. Overall good selection, high prices and sub par service. read more

I had the best and most professional service at The Tile Shop in Tempe, AZ. I bought my backsplash tiles from a polite and attentive young man named Darius. Then when I thought that I was going to run out of tiles before I had finished my backsplash, I called The Tile Shop and ordered another box through Dustin, a very knowledgeable and friendly fellow. As it turned out, I did not need the extra box of tiles. I called The Tile Shop one day before I was to pick up the tiles and spoke to Gerald. He was wonderful and very congenial. He said that he would refund my card and I asked him if there was a restocking fee. Gerald said absolutely not and that they did not believe in a restocking fee. My whole experience with the staff and materials was stellar. I will return for further projects and I recommend The Tile Shop in Tempe, AZ as your source for high quality materials at an affordable price. Just stop in to see their showroom displays of tiled bathrooms and kitchens. You'll be impressed. read more