Jade & Ray are very helpful at Ora Sempre. I have gotten two facials here as well so far and it's been great! I also enjoy spending time at the store, thanks so much! read more

This place is smoke and mirrors. Straight up selling snake oil; clearly preying on middle aged women who don't know anything about skincare. I've had dozens of facials. Never one like this... come to realize the offer was a lead generation tactic to get you in the door and sell you a $2500 treatment plan and skincare that they claim is medical grade and patented (nothing to actually indicate either). Thankfully, I have a grasp on skincare fundamentals, ingredients, treatments and a strong backbone. Other reviews mentioned high pressure tactics like a car dealership. I dare say, it's higher pressure than any car dealership I've encountered. Trapped in a little room with a man insisting I have this laundry list of skin care issues that can be miraculously solved with their products, right after the aesthetician complemented my near perfect skin. Smells like a scam to me.... read more

I went in for a facial yesterday at the Ventura location after seeing an online advertisement that showed a relaxing, luxurious experience with soothing creams and skincare treatments. Unfortunately, the service I received was nothing like what was advertised. Instead of enjoying a facial, I spent much of the appointment listening to a high-pressure sales pitch for expensive future treatments and packages. The experience felt more like a sales presentation than a spa service. I was extremely disappointed and do not recommend this business. The service did not meet my expectations based on the advertisement, and I honestly wish I could dispute the charge with my credit card company. read more

A business that seems so out of place in downtown Palo Alto. The tourist traps that the cheap overseas tours take you to, or the sidewalk huckster. This one didn't waste too much time though. The normally $500 a tube cream was quickly discounted to $199 and she said, "We take Apple Pay and credit card; which one do you prefer?" And as I was saying no...it became one of those you can't fire me, I quit ! read more

Predatory sales techniques. They want to sell you on very expensive products, with "discounts". Be very careful - they have a no returns policy - so your regrets for expensive products you were talked into, even if unopened & untouched will not be accepted for return. read more

My and my daughter's experience was a complete fraud. 1 box container with 3 small size products, and 2 other small size products, 1 for daughter and 1 for myself the cost total price was $6,300. I was mortified, the shock affected me for 4 days until after I had the so called "complimentary facial" then I realized how I had been manipulated into this awful experience. The products are trash, the high pressure sales pitches for red light gadgets are further manipulation to purchase more. Don't be a fool like me. read more

I went to Ora Sempre Spa in Puyallup yesterday, and let me be clear: this place is a complete embarrassment. The manager at Ora Sempre Spa is the one running the show, and she's doing an absolutely terrible job. Her attitude is nasty, her customer service skills are nonexistent, and the way she carries herself is so unprofessional it's honestly laughable. If this is the person they chose to represent their business, that says everything. The manager at Ora Sempre Spa talks over people, acts aggressive, and even thinks it's appropriate to bring up religion in the middle of a service -- like anyone came here to hear her preach instead of do her actual job. Her whole demeanor screams untrained and unqualified. The aestheticians at Ora Sempre Spa don't come off any better. Everything felt fake, forced, and unsure -- like they're pretending to know what they're doing instead of actually being trained for it. And the cherry on top? Ora Sempre Spa has no clear pricing anywhere, which feels shady and intentionally confusing. Then the manager starts bragging about cameras all over the place like it's something to be proud of -- again showing she has zero understanding of professionalism, boundaries, or even basic common sense. Ora Sempre Spa is a mess from top to bottom, dragged down even further by a manager who has no business leading anything. I left irritated, disappointed, and honestly shocked this place is even open. Save yourself the headache and avoid Ora Sempre Spa altogether. read more

They just opened a Ventura location in California you won't even find it on Maps due to how new. Went in for a facial, was told a certain treatment I needed I said I didn't have the funds, and esthetician Andrea, who works at Florida and Ventura location, said she'd run my credit to see if I qualified for a higher credit for treatment I needed, she fully opened up a credit rather than running my credit to see if I qualified. I found out do to CareCredit letting me know if there had been fraud. I was given two items for a "house special" just for testers to see if the face wash cleanser and sunscreen would work well on my face without any irritation. Mind you the sunscreen bottle I was given was no more than 1-2oz and the face wash was about 6oz. After all the run around after speaking to management, I am still being charged $200 for a 1oz sunscreen and face wash that was given to me as a tester. As I confronted Andrea about the $1600 charge she told me with her own words to "Quit acting stupid" and also told me "What do you think my sunscreen and face wash are free?" and I told her I was willing to pay her what they were priced at and your telling me a 1oz sunscreen is $100 as well as the face wash ? Even trying to get a hold of management I was sent back and forth from one person to the other to being told I had to wait the following day to speak to someone who can possibly solve this issue. Do not do business with them whatsoever all they want is your money and will continue to try to get you to do business with them no matter how disrespectful and dishonest their estheticians can be. At the end of the day they will try to get whatever money they can from you before doing any sort of refund that one was a transaction that was never once approved by you. MIND YOU SHE WAS TRYING TO TELL ME THAT A 1oz Sunscreen and A Face Wash were $1600. Andrea the esthetician told me I'd get fully get refunded if I returned her sunscreen and face wash she had given to me the day of my facial to test. Somehow I am being charged $200 for her two little items she gave me. Everyone there has no sense of respect for their clients, customer service is terrible. If you happen to get anything done by this spa, PAY CASH. Do not pay card. read more

***Manchester NH, Mall of NH Location*** These sales people are complete predators. Every time I go into the mall and walk by the store, there is a sales associate outside the store practically assaulting you to take a "free sample" from them. They will follow you, yell Miss, Miss over and over, they are like cockroaches. I walked by yesterday as I was trying to leave the mall, and was on my phone talking, and the sales associate came right up to me, almost knocking me over to try and make me take a free sample! I have even tried to walk on the opposite side of the store and they still harass you. Something needs to be done about this. I shouldn't feel harassed when I go to a public place to go shopping. Their products are overpriced crap, that NOBODY wants! They have bad reviews on every platform. I will definitely be contacting the mall regarding this. read more

Ora Sempre - Store closed before the mall is closed. Probably because of no business! - Medical Spas Near Me - Palo Alto, California

Everything in the one star reviews is true. Very aggressive/pushy sales person (At least in Palo Alto). Grabbed my arm and brought me into the store to try some stuff under my eyes. (Which was horrible.) Very expensive products, none of which I bought. I like my wrinkles...lol :) If you're into this stuff, just go to Costco. read more

Had an amazing experience trying their peeling gel Completely helped my acne scars! Highly recommend . Liz was nice and kind read more

Los productos y maquinitas que venden para la Cara y la garganta no sirver y todo es carisimo. Te las vender por miles de dolares. Te dicen que te daran mas productos cuando se te terminen y un masaje con productos una ves al mes y despues cierran las tiendas. Esto me paso en Spokane Valley wa. No se dejen Robar por esta compañia Ora Sempre read more

The products are poor quality. Scams are happening left and right with falsehoods. Telling guests no refunds should be a standard instead of finding out after the purchase has been made. read more

Had a very bad experience with this store. I was having a meal outside at the restaurant next door and some of the employees were standing on the sidewalk offering skincare samples to passersby. Any time somebody would pass without taking the sample the employees would say completely obnoxious, rude things about them as they were walking away. The insults were completely uncalled for. One specific moment I recall was when they were pressuring a lady to test a moisturizer and the lady declined and walked away. As the lady was leaving the employee called out to her and said "You could use some for your nose" in a very hostile tone. I was completely shocked about their treatment of people walking down the street trying to enjoy their day. At another point an employee stopped somebody to talk to them and ask about their religious affiliations and even started chatting about religious/political conflicts. Overall, the behavior by every single employee who came out to give out samples was inappropriate and rude. I would NEVER support a business like this. If you are considering coming here: Know that the staff will be judging you and making offensive, snarky comments about your appearance. AVOID!! read more

My wife just went down there once . They just sent us a $4000 bill in the mail. With payments and interest die. We didn't agree to it and haven't had any services that come close to it. Just some kind of funky laser... Watch out this is a criminal business. We are going to need a lawyer. read more

They are below a 1!! Agressive, pushy, I had the worst experience of my life. They charge outrageous prices and are rude. I fell for the glamor! I never received the most expensive part the LED Wand and received open "medical grade" facial products! I returned the products and they think they are keeping almost $5,000 of my money, NO! read more

I visited on Thursday Sept 5, 2024 in early afternoon by a staff member who is promoting products at storefront. I agreed to trying the skincare product to skin around my left eye. The staff member then used cotton swap and finger to apply product to my eye. I left feeling stiffness in skin around eye which I was told to be part of the expected effect of the product. My eye started to hurt and show discharge, similar to what an eye infection would feel, on Friday. This lasted until Monday Sept 9, 2024 read more

Ora Sempre - Pink eye with discharge due to infection - Medical Spas Near Me - Palo Alto, California

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Frankly, I would never go there again. They use high pressure sales tactics, much like buying a car. Each time I'd say I couldn't afford a particular "package " the sales person would step away from the cubby hole and come back with a better deal. When I finally left with two items, that I learned I would need to return due to a sudden family emergency whereas I desperately needed the money, they pointed to their sign that said they didn't do refunds! Exchange only, within 14 days! I was given the number of the owner, someone named Jovani, who I spoke with and he was heartless. He simply said they made no exceptions. It hadn't been even 24hrs. since the purchase was made. Don't go to these people, it's not worth your time or money and energy. read more

Went to the one on Goodlette-Frank/Frank and the lady there was terribly rude and not pleasant! I walked out! Customer service is very important to me. Too many other service places. They have to do better! read more

Holyoke Mall - salespeople super aggressive and don't take no for an answer. Felt harassing.

Absolutely predatory business, would not let me leave the store without purchasing no matter how often I said no, woman teller had my card after being bait and switched at the cash register. Phrasing is deliberately misleading, items that sound like $9.99 are actually $99.99. I have a police report filed and disputing the charges currently. read more

I visited the Puyallup mall location 2 weeks ago for a facial promotion. The experience was terrible to say the least. The owner or manger was just pushy to make a sale. When I said I wanted to speak with my spouse before making large purchases she degraded and insulted him saying I should do something for me. I was uncomfortable but still continued with the purchase of non surgical facial treatments. I was then passed of to her boyfriend/ front desk person. He continued to fill out my application of credit, again I stated I didnt feel comfortable with the purchase but it fell upon deaf ears. The man was aggressive and argumentative. I didn't know what to do now that these people had my information and didn't know how to get it back. I left the store feeling sick with regret. I tried to call the following day to speak with someone of reason but again was not helped in any way. The woman who answered the phone wouldnt even take my name or number. read more

MALL OF NEW HAMPSHIRE LOCATION !!!!!!!PREDATORY!!!!! I never write reviews and this was one I needed to write. They get you in with a sample. Then they upsell at ridiculous prices and say "oh, I'll give you a deal, but don't tell anyone" and magically the price is lowered a significant amount. Depends on how easily you'll say yes. Then they offer a free "facial". I went in for my facial the next day, just to have the esthetician named Adele, put some stuff on a quarter of my face and wipe it off two minutes later. She then said I need treatments and showed me online that the products are sold for over $5,000. She offered me a deal for $2,100. I flat out refused. She tried to sell me other things but I did not buy. I walked out five minutes later only to have one product on a quarter of my face and wasted time. DO NOT GO IN! read more

Was aproached by 2 men who were very nice!! Went in and had a small treatment done . Also booked a facial for a later time in the week ! Liz was very nice as well . Definitely recommended !! read more

Predatory business. Catches you in the street with a compliment then lures you into the store for a complimentary lotion treatment. Ends up the lotion is $700, which I did not buy. High pressure to buy and make an "investment in myself." I would not even want to walk past that store anymore. Cross the street! read more

my experience was bad I just happened to be walking by in Crossgates Albany NY the girl grabbed my arm and walked me in she use product on my face told my shin was dry very pushy she got me to spend 400 on the product i though I was done then she had the manger home over she was the worst very pushy degraded me and humiliated me because I wouldn't it the wand for 7.0000 or 6.00000 she just kept pushing it saying you worked all you life you can just use 2credit cards finally I just walked out i have to say I hate the products they make my skin itch I have celiac disease and I'm gluten free they say no refund so I'm stuck with this 400 dollar product something should be done with them they are very rude and disrespectful I'm 69 years old and I think her name was Bella she totally humiliated me read more

I very much liked their skin care products and bought them even though I think the cost was overly expensive. didn't care for the hard sell about the individual red light product. Really 14,000 dollars for it? When I said no thanks, was immediately offered another package with a lower price tag but I still said no. It's not the salespeople were unfriendly but the prices for their products are too high. Don't go in the store unless you are prepared to pay . read more

They are predatory sales big time! I was told a special eye serum cost over $500 then he offered to lower the price to $250 then lowered it to $150, but I still don't buy be side I had to think about it. He clearly appeared irritated. My daughter went by and they ambushed her and she ended up buying it for $200 and then told me after the fact and see this here is my dilemma. Each and every person is given a different price depending on your haggling expertise I presume. Product looks ok but the mark up is disgusting and predatory! Questionable ethical and hygienic practices when someone puts a crème on your face without washing their hands and not asking relative questions as to whether or not you're using any products with glycolic or retinol! Very negligent in regard to integrity here. So do not buy their products unless you can haggle the price down and also make them wear gloves or wash their hands before putting any products on your face. Coming from the esthetics and plastic surgery industry, I find their practice predatory and definitely not hygienic! Tread carefully! I've a mind to call the health department just because of the lack of hygiene practice. read more

Absolutely appalling experience. This spa charged me $400 for an eye serum without my knowledge or consent. The representative--more like a scam artist--took my debit card, ran it as a credit card, and signed for the transaction herself without ever disclosing the price. She intentionally hid the total and rushed the process so I wouldn't notice until it was too late. This is not just unethical--it feels criminal. I've never felt so violated by a business. Avoid this place at all costs. read more

My experience at ora sempre was amazing,very intelligent skin consultant's and the products are amazing

Like many comments here....the employees are pure salesmen that will lure you into store with free samples and will use every tactic to get you to buy the products. The only clients seen in the store were also those lured in by the samples. I was initially treated pleasantly and was curious how/what they were selling after being met on the sidewalk by an employee and handed a free samples. Inside, they applied products to my hand to attempt to sell me a cleanser and moisturizer, each for $350. After stating I would not be purchasing anything in store and if I am still curious l, I can look online. I was then handed a business card and shown the website. A second man came up and then resorted to pointing out impurities in my face stating "How many times a week does she need to use the cleanser to get rid of that **pointing at my forehead**". After stating again that I would not be buying the product the salesman stated he could give me one of the products to try for "only $150, and I'll be generous and use my points for you". I also saw other comments speaking about how they used terms such as "why don't you invest in yourself". It's a total scam, don't venture into the store. I found it sad and hilarious. They prey on insecurities and uncomfortable people to make money. read more

scam scam scam was forced in to Fashion Island store by a sales man who pretty much forced me to buy some BS eye cream for $500 was told to use once a week . & in 6 months u throw it out . i gave as a gift to my gf who knew all about the scam . tried calling the # on my receipt & the guys card .. disconnected . & the tube apparently was empty since my gf used twice ...scam artists . buyer be aware read more

These people are con artists. I was conned out of $5000 when I thought that I was paying $500. I never received a receipt and signed a line on a small computer device that did not show the amount. When someone is in a mall and trying to get you to come over and try their product... RUN read more

very unhappy customer I was in Crossgates came across one of their representatives, tried their eye serum felt it working decided to buy it then I was taking down to the spa made an appointment for a free consultation, which went along with the purchase of my eye serum the next day I put the eye on both eyes. I felt nothing and no results. It's been 2 1/2 weeks. I don't believe their product works. I will not be going to the free consultation. read more

The Specialist was knowledgeable, thoughtful, and considerate. Products are impressive. Service is exceptional.

I was lured into their store in Puyallup Washington. They told me this eye serum was 1 year supply, it cost $300.00. They said you only use it once a week at night and only use it around the eyes. After leaving the store I read this package directions and it says apply a few drops in the palm of hand and massage into face and neck. This made me question the truth of what was told to me. About an hour later I went back and asked for a refund. They said I need to call their customer service number and gave me a business card with a phone number on it and e-mail address. I asked him, so I call this number and then he said no I have to e-mail them. I told him you just said I could call them and he changed what he said. The lady that sold me this serum said this man was the owner and on the business card it says he is the owner but he told me he is not the owner. They tell you a bunch of lies to get you buy an over priced product. Don't fall for their scam. read more

Facial by Liz was very relaxing and I could see results immediately! She is very knowledgeable and not pushy. Recommended!

I had an awful experience at Ora Sempre in Palo Alto. They used high pressure sales tactics to get me to try and then purchase an eye cream and serum for $630. I thought my one eye with the cream might have looked better at the store after a few minutes, but when I returned home after a couple of hours, my eye was swollen and looked much worse. The skin was stiff and it had a slight tinge of blue. I'm not sure if I had an allergic reaction to the medication, but I went right back to the store and asked to return the unopened two products for a refund minus the $85 tip that they can keep. They first spent a lot of time trying to convince to use the product for a couple of weeks and then I can bring it back, and I can have a free facial, but when I said no, they said that no refunds can be given and I can only get store credit. I left the products there and they said that they will "remember me" to give me store credit and no paperwork to reflect that can be given besides for one facial. I talked to the manager, Liz, the next day and she said also said that only store credit can be given. I won't be going back and I lost my money. read more