I was very pleased with all the staff at Oral Surgery Associates. It was my first time there for a tooth extraction. The procedure was explained to me thoroughly. read more

Dr. Lawson is now the surgeon at OSA. She was very friendly, answered my questions performed the extraction of my broken tooth quickly without any complications. Considering my prior medical history, I felt very comfortable in her expert hands. The staff is great, knowledgeable, competent and friendly and I would recommend OSA to anyone in need of advanced dental care. read more

Both of my children had wisdom teeth removed over the past summer at this office. I have no issues with the provider, I found that both surgeries were well done. My issue is that I paid about half the fees up front, being assured that our insurance would cover the balance. I proceeded to continue gettingbilled for both surgeries every month or so following the initial visit, several hundred dollars at a time. I have no way of knowing if this will stop and am being told by the office that my insurance is to blame. I work in this industry, and this is not the norm. We get the numbers from insurance BEFORE any major procedure is done. read more

I just had my surgery yesterday with them and am beyond happy with my experience! I had some issues with my wisdom teeth going in (very long roots over my nerves) & there were risks involved but all the staff members made me feel comfortable & safe. From the time I went in for my appointment until the time I was leaving the recovery area I felt like I was in good hands, which is a huge deal since I'm very nervous about having any type of medical treatments done. I got many calls from the staff members prior to my surgery anytime there was an opening for a sooner date (if I was interested) as well as calls to make sure I understood everything about the instructions I was given and if I had any questions, I loved the openness I felt & no one treated me impolite. On the day of my consultation doctor jackson was a bit busy so I didnt get too much time with him initally, however, he really took advantage of that time & was beyond professional & never made me feel rushed. On the of the surgery he was insanely nice, made sure to tell me everything he was doing before he ever did it & made sure he had my consent. The staff was very patient & even helped relax me since I was scared of the IV of all things. Little things like that made a surgery I've been dreading very easy to get through. I 100% knew I was going to go for the sedation option from the beginning and I won't lie it's very pricey. It wasn't covered by my insurance so I paid almost $700 out of pocket for about a 45 minute surgery. They do offer payment plans though & try to work with you, I opted to schedule my appoinment a month in advance & pay in full the day of my surgery. Even with the price I chose the best option for my needs. My insurance would have covered the treatment with awake pain management options but again, my mind was made up for how I wanted this done. Afterwards you get papers to make sure you know how to take care of yourself at home & I loved the little goodybag of soft food that was also provided, was actually more helpful than I thought it'd be since I spent most of my time in bed afterwards. I got pills before hand for inflamation & an antibiotic ($4 for both w/ my insurance at a pharmacy) as well as two pain med options for after the surgery to take when needed ($14 for both w/ my insurance at pharmacy) Instructions are very direct & if I had any questions I'd feel 100% comfortable calling them & asking. read more

They accept Washington state insurance. This is a plus. However, they don't accept clients that live outside Olympia. In our specific case, the providers in our area do not offer oral surgery options, and if they do provide OS services, choose not to accept state insurance. I attempted to explain to the receptionist that our area had no OS services available to us because of this fact. She said the doctors chose to run their business in this way, and set the policy. I asked to be transferred to a voicemail at least of one of the doctors, because special cases always exist and humans can make decisions based on a persons need that a policy cannot. Given our situation and the severity of the pain that the potential patient is in, an exception could easily be made to allow us to be seen so as to alleviate pain and complications of an already severe problem. But she (receptionist) was unwavering in her denial of my request. Not only would we not be seen, but I could not be transferred to speak directly to a doctor or explain to them our position and plight. Don't ever choose this office, on principle alone. Allowing a person to suffer extreme pain, just because they don't live in the right place... Sounds like the archaiac "We don't serve your kind here" mentality. read more

Dr. Jackson and staff was professional, respectful. compassionate, and provided outstanding care. I would highly recommend to others. I personally had wonderful care. As a nurse I can say he is highly knowledgeable and excellence in his his care. Thank you for the awesome care. read more

terrible patient care. doctor tried to intimidate me as well as being overall condescending and rude.

This place is absolutely awful. Rude and unorganized. They have no sense of business acumen and have lost any chance of anyone I know using their services. They don't schedule properly, they don't provide times and the lady at the counter doesn't deserve a job. read more

I despise dental work BUT Dr. Jackson removed a root with no pain and a good experience overall. Appointment at 8:50, in the room at 8:45, drugged up and loopy by 8:50 and back in the recovery area by 9:15. Really can't argue that experience. Thanks! read more

The office staff was extremely rude. They forced my driver to spend the entire time in the waiting room and wouldn't even let him go to his car to wait or they would cancel my surgery. Even though, I am disabled and on social security, they made me pay for the anesthesia out of my pocket. $375. They wouldn't work with my insurance to solve this. Then when my driver was talking to my father, complaining about being held hostage under threat of me not getting my surgery, the nurse overheard his conversation and further threatened to cancel my surgery. This place is absolutely awful and should be avoided like the plague. If I could give less than one star I would. read more

I went in for my last follow-up today for an implant that Dr. Jackson did. It was a long process, but I'm so thankful that I was referred to him. He was very thorough and professional, and the tooth turned out perfect. Top notch. read more

I was referred to Dr. Jackson to have a failed implant removed that I had placed over 10 years ago by a general dentist. Even though I knew logically it needed to be done, and I was tired of dealing with the pain and infection, I was extremely nervous and dreading it. Dr. Jackson and his assistants were all gentle, patient, and respectful with me and the care I received was excellent. I didn't feel a thing and I didn't even need to take ibuprofen after! I have hardly any swelling or soreness. I'm beyond happy with my care and recovery and happy to be moving forward with my treatment with someone who I feel comfortable and confident with. read more

Worst experience ever. The staff very much needs training on CUSTOMER SERVICE. As dental patients, none of us WANT to be there. They told me that my insurance denied the anesthesia, so I had to pay $500 out of pocket. While sitting in the office waiting, they told every person they called (I could VERY clearly hear them talking & basically passing out patient information to the whole waiting room), a different cash amount for anesthesia. The dentist seemed nice for the maybe 30 seconds i saw him, but the rest of the staff was extremely rude & I left there in tears every time. Anytime I asked a question or told them that they were hurting me, they blew me off like I didn't know what I was talking about. It took me over 20 years to get the courage to have this MUCH NEEDED surgery done & because of them, I will never have another surgery in my life, nor will I ever trust another medical professional to provide a sworn service to help others when they so clearly are unable to do so. PLEASE GO ANYWHERE BUT HERE! read more

Dr. Dolgash is OKay. However, some office staff terrible. Maria, women up front with Angie, and one other assistant to replace Maria was worse. She wanted to argue with me and told me that she did not have to listen to anything that I had to say. I countered to her bad attitude. I would fire that one. I was upset that my son (claustrophobic) and insisting that he stay in the office in their seating. All they needed to do was call him on his phone. It was a bad day with my blood sugars off the charts, blood pressure up, son upset with his children missing a flight and etc. Dr. Dolgash told me that he could not have his staff bothered with calling my son out in the parking lot and we had to follow "HIS RULES." Exceptions could have been done and I had to pay 200.00 for anesthesia (which the state told me that they needed to file it anyway). No attempt was made to do and I really could not afford it. The scheduler up front was not so nice either. Angie was just a young gal and I felt sorry for her. The only person that was worthwhile was WENDY. I certainly did not leave my root tip in from Valley View and yet I had to pay for the error and emotional frustration. Please repay my 200.00 as I would not be with State Insurance if I could afford that cost. I would get rid of the nasty assistant that replaced Maria and the nasty woman up front for scheduling. I was upset with having anesthesia and health issues and neither women made me feel any better with any show of compassion. I have worked in the medical field for over 40 years and lack of compassion like that would have gotten me fired. However, that would never have happened in my time of working as compassion is the name of the game. I was trying to ask questions about anesthesia and they were all so involved in my son staying in the office that they had no understanding of anything else. Dr. Dolgash did come through with at least so far, no other issues in my mouth. Dr. Dolgash could have made an exception in so many ways to prevent all anxiety, yet that kind of attitude toward "simple things" is not Okay. Extremely frustrating day and experience in all totality. I was scared to be put under after all the unrelenting frustration. WENDY, I thank you for your help and understanding. I could not have done it without YOU. Not once did Wendy talk down to me or feel that she needed to defend herself with me. She understood that I was upset. I have to talk to the State about that 200.00 charge again. If we could pay for these things, we would not be with the State for insurance. Sincerely, Alice Chewning read more

When I came in for my consultation I gave them all my insurance cards. The doctor and techs were nice and friendly. The area I had a major issue with is the lady who you see after that schedules your appt. greyish brown hair and glasses. She told me it would take 6-8 weeks to get a pre auth from my dental insurance for anesthesia. I told her I want as soon as possible and at 5 weeks away and that I would just get reimbursed if my auth didn't come in. She looked and me and said "are you sure, you should schedule a little later out" in a tone that sounded like she thought I wasn't able to pay up front. Then she had me sign a financial policy just in case it didn't saying I would be responsible for the pay. I called back 3 weeks later to check on my auth status. I asked the woman who answers the phone if it was in yet and instead of checking she said "probably not or you would get a call." I called again a week later and she said the same thing. So I decided to call my dental insurance and check. A week before my surgery mind you. And they said "sorry there has been no auth requested." What no auth requested?!? So I called them back to discuss and they said "you signed a financial agreement that you would pay it" YES I DID JUST IN CASE. Some how the lady never wrote that down anywhere. And it could have been fixed sooner if the woman who answers the phone would not be lazy and actually check patients charts. So they said they will send one in and I can get reimbursed. Although I'm not confident in them and will be keeping up through my dental insurance. Other than the front staff my experience was great. I was nervous to go under As I never have before. They explained what was happening and how I would feel each step of the wait. Felt like 5 minutes before I woke and I felt great. They made sure I was okay to walk and get home safely. I wish I could comment more on the actual procedure but I have not a clue what happened :D read more