Today I attempted to replace my license due to missing wallet. However, I was met with an attitude…read moreand misinformation. The woman in window one explained I would need a "drivers abstract". I provided all my information to replace my license such as ID number, class, expiration date..etc. She claimed additional info was needed. I offered to show her a photo of my missing ID on my phone and I was denied that as well. This DMV is completely inadequate and not helpful at all. They do not have the knowledge to assist properly.

Went to this location specifically with my dad on Tuesday February 6th 2024. Never been there…read morebefore, but since they rebuilt, and reopened, this locations looks very nice. It also has a modern look on the outside, and inside.There is parking in the front of the building, and that lot seems big even though we had to quickly find a spot. I like that all the offices are in one building. Like we were there to register our new trailer, and renew the registration, so we had to go to the DMV. The DMV office is on the 1st floor. First, though we had to go through security, but it was very easy, and people were very nice there. Even was chatting with one security guard who was very nice, and will be memorable. Even once we entered the DMV office, we were helped right away with the proper paperwork to fill out. We filled the paperwork out, went to the ticket window, then was served right away. A woman helped us out, and she was very nice, as well as the other employees we encountered. Now they should also invest in microphones or something in case someone had hearing loss, because she did have a low voice, but my dad was the one listening to her, and whom was needed so it don't matter. Paid our tax payment on the trailer, and then got new registration stickers and went on our merry way! we can now use the trailer and go camping! Had such a excellent experience here, that if I need to go to DMV for anything, I would go here because everyone is friendly, and for the quick service, especially for a walk in before closing!

Kind of hard to give a DMV 5 stars just simply because it's a DMV. But as far as DMV's go this is…read morepretty great. The other day there was a 3 hr wait but instead of sitting there and waiting in misery they were taking names and numbers and calling you when it was your turn. I waited in the comfort of my home and was in and out in about 10 minutes. Which is all star standard for a government office.

Went here with my dad on Wednesday February 28th 2025 to renew a license for a trailer, actually…read moretrying to fix a mistake DMV made while doing the paperwork. (Basically had the wrong year on the registration paperwork.) Anyways, we got there, line was long and it looked like that it didn't matter if one made an appointment or not. Anyways, after waiting in line for some time, we finally got greeted at a window, and at that point all the empty windows were calling out the next customer because it was getting to closing time. Anyways, we finally got to the window, we explained our situation. Now I got it done at the Mobile DMV in Monroe the registration, so maybe Goshen had our paperwork, and could easily fix it. I could tell that the person helping us at this location was confused and unsure how to do it. However when I tried to fix it at Monroe DMV, they said it was a pretty easy fix and just requires editing the files. Here, even the supervisor came over and was like in sorry, we can't do that here, here is a number to call to help you. Oh and side note- the one working the check in window was the supervisor. So that may have explained why the check in line was long, as she needed to be there to help her employees as well. Very nice deneour though for both the supervisor and the person who helped us. We then renewed another trailers registration while we were there. We then went on our merry way. My dad called the number and had to write a letter to Albany, and they at least helped by telling us what to do.

If you enjoy wasting hours of your life, the NYS DMV is the place to be. The wait times are…read moreabsolutely ridiculous--what should be a simple visit turns into a half-day event. There's zero organization, lines everywhere with no clear direction, and nobody seems to know what's going on. To make it worse, the customer service is just as frustrating. Staff are rude, impatient, and act like you're bothering them for asking basic questions. Instead of helping, they make the whole experience more stressful. Honestly, it feels like nothing has improved in years. If there's any way to avoid going in person, do it. This place is the definition of inefficient.

If I had to write the review based on the first women that called me up, it would be negative 10…read more She was the most obnoxious human I have encountered in a long time. There was a form that took 30 seconds to complete and I did not have it with me. She made me go back, take a new number and wait over an additional hour. She was absolutely miserable in so many ways. However, the second woman that helped me after my additional hour wait could not have been nicer, so patient and kind. Based on the first person, I would never step foot in that place again. Beacon here I come.

Having written the negative aspects, I must also mention the positive ones. I previously failed the…read moreroad test because of an arrogant examiner who made me extremely nervous. However, I later passed the road test with a different examiner who was calm, spoke clearly and precisely in his questions and instructions, which significantly reduced my anxiety. finally I got my license.

Horrible experience if I could give negative stars I would the lady at the desk extremely rude…read morepoints at me as I'm next in line I walk up she yells at me and says no you need to step back as I'm already behind the line waiting to be call I then am called up and she is yelling at me being so rude!!!! I will never be back here they need new staff

A fast and easy solution to all those miserable days at dmv. They are polite, knowledgeable, kind…read moreand fast. A+++ all around.

What a brilliant idea, a mini DMV. No waiting, efficient beyond , truly helpful staff. Please note…read morethis is a service business, however the $99 fee is well worth it. Thank you Freidy for all your patience, with my numerous rewrites.

Went to this location specifically with my dad on Tuesday February 6th 2024. Never been there…read morebefore, but since they rebuilt, and reopened, this locations looks very nice. It also has a modern look on the outside, and inside.There is parking in the front of the building, and that lot seems big even though we had to quickly find a spot. I like that all the offices are in one building. Like we were there to register our new trailer, and renew the registration, so we had to go to the DMV. The DMV office is on the 1st floor. First, though we had to go through security, but it was very easy, and people were very nice there. Even was chatting with one security guard who was very nice, and will be memorable. Even once we entered the DMV office, we were helped right away with the proper paperwork to fill out. We filled the paperwork out, went to the ticket window, then was served right away. A woman helped us out, and she was very nice, as well as the other employees we encountered. Now they should also invest in microphones or something in case someone had hearing loss, because she did have a low voice, but my dad was the one listening to her, and whom was needed so it don't matter. Paid our tax payment on the trailer, and then got new registration stickers and went on our merry way! we can now use the trailer and go camping! Had such a excellent experience here, that if I need to go to DMV for anything, I would go here because everyone is friendly, and for the quick service, especially for a walk in before closing!

Beware that they do not process a lot of the things that a normal office would do. Also, the male…read moreemployee is very gruff and unhelpful.

So close to Hofstra. Lots of easy parking. Huge and polite people . Permit test was quickread more

Actually, it is very pleasant. A lot of counters so the wait really isn't that long. It's well lit…read moreclean a lot of seats. And most importantly the staff is out of this world, nice helpful, and professional. The parking lot, however, is a little cramped. So get there early.

My recent visit to the Dmv was all good this time around. I remembered where I needed to go versus…read moremy first visit here years ago. I also made my appointment ahead of time, weeks in advance. When I walked in I was greeted by a man who asked if I had an appointment and when I responded yes, he pointed me in the direction I needed to go. Checking in was also easy, and if you had trouble there was someone there to help. I typed in my phone number, my appointment time popped up and I printed out a receipt and found a seat. I had a 11am appointment and I arrived early like 10:36, so not crazy early lol To my surprise at 10:58 my ticket number was called and I was at the counter. The lady at the counter was full of personality. She got me in and out before 11:30. This time the parking only cost me, $3. Overall when you have to go to the Dmv automatically you think of drama and stressful day but my experience there today was calm and easy. I 100% recommend that you make your appointment online beforehand to save yourself the headache.

I was prepared for the worse. Ended up not being as bad as I thought…read more The drab, depressing White Plains DMV that once was, has been moved to a new location. Now housed in a more modern building with high ceilings, large windows - bringing in natural sunlight, tons of comfortable seating, plus 26 or so high glass paned counters filled with helpful representatives, makes for a vast improvement. This process ran smoothly, but with a fairly long wait. Especially if you're assigned a late morning reservation as I was. Once you arrive you're scanned in and provided an alphanumeric number. You wait for your number to be called, and instructed to have your photo taken. You then wait again to see another rep who completes your appointment. During each wait entertainment is provided via the MVN (Motor Vehicle Network). Their monitors are ever present grabbing your attention, and most importantly informing you which number is up next to be served. The DMV Representative that assisted with my renewal was surprisingly very helpful and pleasant, as with everyone I encountered. She reviewed my docs, gave her professional opinion on what would be my best option. I then paid for my renewal and was done with this part of the process in under 20 mins. Truthfully, the entire process took a little over 2 hours. Regardless of the lengthy wait, I was impressed with this White Plains DMV's organization. Five stars. TIPS: -Make a reservation for your appt. online -Arrive w/i 15mins of your appt. No earlier. -Bring the necessary documents required -No street parking available at this location -Garage Paid Parking at $4.00 Max (?) -Bring add'l reading material to kill time -Bring a Pen