Kind of hard to give a DMV 5 stars just simply because it's a DMV. But as far as DMV's go this is pretty great. The other day there was a 3 hr wait but instead of sitting there and waiting in misery they were taking names and numbers and calling you when it was your turn. I waited in the comfort of my home and was in and out in about 10 minutes. Which is all star standard for a government office. read more

Went here with my dad on Wednesday February 28th 2025 to renew a license for a trailer, actually trying to fix a mistake DMV made while doing the paperwork. (Basically had the wrong year on the registration paperwork.) Anyways, we got there, line was long and it looked like that it didn't matter if one made an appointment or not. Anyways, after waiting in line for some time, we finally got greeted at a window, and at that point all the empty windows were calling out the next customer because it was getting to closing time. Anyways, we finally got to the window, we explained our situation. Now I got it done at the Mobile DMV in Monroe the registration, so maybe Goshen had our paperwork, and could easily fix it. I could tell that the person helping us at this location was confused and unsure how to do it. However when I tried to fix it at Monroe DMV, they said it was a pretty easy fix and just requires editing the files. Here, even the supervisor came over and was like in sorry, we can't do that here, here is a number to call to help you. Oh and side note- the one working the check in window was the supervisor. So that may have explained why the check in line was long, as she needed to be there to help her employees as well. Very nice deneour though for both the supervisor and the person who helped us. We then renewed another trailers registration while we were there. We then went on our merry way. My dad called the number and had to write a letter to Albany, and they at least helped by telling us what to do. read more

This place is a shit hole! During the pandemic all the options for a DMV visit seem to be limited in my immediate area to either Newburgh or Middletown for appointments, I didn't even realize I could simply walk-in but good luck getting out of here pronto walking in without an appointment. This place took me back to the 80s to those nostalgic days when a DMV visit in NYC meant you HAD to arrive 2 hours before the place even opened so it meant camping out at 7AM just to ensure you were out by lunch time. If you arrived after lunch you'd be wasting your time cause you'd likely not get serviced same day. Despite having a 9:30am appointment I didn't get out until 11am. Yea that might not seem too bad but when I consider that I've made appointments at the DMV in Manhattan that services probably triple the volume of this place and I've been in/out of a NYC DMV office within 30 mins. What made this visit bizarre is that the place opens at 9am and by 10am literally 3 window clerks put on their jackets and went on a break! I thought, "WTF this place just opened and already 60% of the staff is taking a break!" That left just one window clerk helping people for about half-hour and the place was getting packed. If that first break was an hour into their shift who knows how many of those they all take during the day at the same time! Sometimes we just have no choice but to visit in person and if that's you then make an appointment because God only knows how long you'll wait without one if it took me almost 2hrs with an appointment. Staff was pleasant enough to me but maybe they all got laid last night since I read other reviews that they are normally nasty. read more

They dont honor appointments. If you tell them that their website is inaccurate they will tell you "we have nothing to do with the state website." Really? The state dmv doesnt run the county dmv? Bunch of lazy bums working here read more

Terrible service, there is no type of urgency with anyone. I watched a girl at the window stand up and walk around actively avoiding the window for an hour and a half. This place is ridiculous, AVOID if you value your time. They are extremely rude and condescending and the attitude they have is very unprofessional. Will never WASTE MY TIME at this place again read more

The representatives & security guards were very helpful and polite. One representative explained in detail what I needed to do and to return with the proper documents. Thank You ladies & gentlemen for the hard work & dedication. read more

Got in and out of here waaayyy quicker than I expected! I arrived about 9:45am on a Wednesday. There were only about 15 other people there, including the two ahead of me in the ticket line. The lady at the ticket window was a bit snarky, but other than that, everything was fine. I got my ticket, waited about 5 minutes to be called, and handed in the forms I found online and had already filled out. The lady at the second window looked over my paper work, had me do the vision test and asked if I wanted a new picture for my license (YES PLEASE!!!) I walked out with my interim license a couple minutes later. Super easy :) read more

Kudos to the Middletown DMV.. I had two transaction. On a very busy day and time, the staff a and officers did a fine job. Special Kudos toClerk #2. read more

I'm glad I left work early for my 1:30pm appointment to be waiting outside until 4. What's the point of making an appointment over a month out if we still have to wait. Utterly disorganized. Information on the site does not match requirements in person. Rent a cops inside don't know anything and just tell people to wait. And I'm unsure why, but someone took a literally shit on the bathroom floor and the staff refused to clean it. read more

Staff is so fucking rude! Long wait. Scarce parking. No help from staff. Pay for pens/pencils. Overall, they suck and have a nasty attitude for no reason. read more

WHAT IS GOING ON?!?! I have been calling for days and the phone is busy at all locations! I bought a car and CAN'T register it!! my sister dying in the hospital and i have to wait 3 weeks to be mobile, because i have to wait for plates in the mail!!! WHAT CRAP! read more

This is possibly the worst DMV on the planet. Always understaffed, so you have to wait entirely too long. There are 8 windows and only 2 people working them. Are you kidding me? Also, when you get up to the window the clerks are rude and seem like they'd much rather be somewhere else. Not to mention, all of the trash that are loud, obnoxious and sick most of the time. Some people have lives and need to get back to work? I have a four month old that's home waiting for me so her father can go to work. Been waiting for about 2 hours and it's not even busy. Never a good experience. Back to Goshen I go! read more

The people at the Middletown DMV are rude !!! They were very rude to my very old grandmother that always gets nervous. Why work with people if you don't like people. The lady at window eight was very rude sucking her teeth at my grandmother who has a developmental disability. Disgusting. read more

Website doesn't work, staff is rude, even when you have an appointment you're still there for hours. Have to pay for pens/pencils. They even cut the phone line off ! read more

From the website to the office, a total disaster! EVERY dmv office should have an appointment system for all requirements, we are in 2018! read more

Their website is one huge loop hole. You cannot get anywhere Online. The staff was rude and unwilling to help in anyway. I have made many trips to the DMV and still unable to drive. read more

Went in today March 26, 2021 to renew my hazardous material endorsement. I had an appointment. The security guards up front or very polite to us and treated us nicely. Everybody had masks and follow the rules for our own safety. Once I went to the counter the lady helping me was very courteous. I waited maybe 20 minutes and my number was called. This other lady was very nice as well. Very polite and professional. Sometimes the DMV can get a bad rap. But today everybody was very nice. I recommend the DMV in Middletown. Good job guys and thank you!! read more

This place sucks, The website says they're open and they don't answer the freaking phone motor vehicles typical government installation sucks, they don't even deserve one star. All you get is a busy signal; at least have an answer machine that says they're not open, since when did good Friday become a holiday? read more

Very annoyed. Came here two days ago and waited for over an hour and the computers were down. Today waited for almost 2 1/2 hours for a license renewal and now I just saw that my temporary license has the wrong address on it! So frustrating! read more

Well! I had to go back to this DMV again for another registration renewal, thinking in-and-out as the last time! I parked on the street as usual, jogged up to the front door (scary out of breath 'Asthma', then a Ventolin puff),and thought there was a commotion at the entrance! NOOOO! The first Information line you have to wait at, was backed up allllllll the way into the the entrance, with people with waiting just to go through that first process before the looooong wait in the seats! I immediately "walked" back to my car and went online instead!!!!! Done deal. Maybe 10 day wait in the mail!!!! Unless it's an urgent situation, why on this earth would anybody put themselves through this insanity? "Go Online"!!! Geeeeeze! read more

Why can't I get through on the phone to make an appointment for my RealId renewal? It's like the phone is off the hook...and you cant just walk in without the appt!!! TERRIBLE service. read more

Clean, convenient, friendly staff. Got me in and out quickly. Some troublemakers can hang out nearby occasionally, but haven't bothered me.

When it says no cell phones and a woman is texting away without silencing it while the security guard sits. There's a problem. Nasty tatooted woman at the ticket counter was as cuddly as a porcupine. Annie Rabbit needs to show them how to follow rules and BE PLEASANT! read more

I've been waiting almost 4 hours for my son to get his learner's permit two windows available with only one person working half the people taking the test can't speak English and these are the same people we let on our roads that'll probably responsible for most of the accidents because the test may be given in their language but the road signs and directions are still in English am I the only one that sees a problem with this regardless way overcrowded employees don't seem to move very quickly certainly not in the best interest of the people spending their money read more

Free Parking,no lines (even during lunch hour), nice people. What more can I ask for? Ticket counter is hard to find- it's the first window to your left. Tip: go weekdays around 1pm. read more

My first impression is parking is scarce. The facility itself is quite small and not practicle in accommodating the amount of people that were there, many were standing due to lack of seating and the wait was becoming unbearable. The decor is old and outdated, workers sit behind a barred window they looked so caged in , it was almost sad. Old tube TV hangs above..with a channel you can't even see. You get on line get some forms, get off the line fill out the forms, then back on line for a ticket to be called. Your typical wait is about 1hour 15min. Which seems to be pretty standard for a busy day. The people there were very nice so that within itself made the wait worth the while. read more

Never in my life would I think I would give the dmv 4 stars but it really wasn't bad. Plenty of parking spots, busy inside but not insane, in and out in 30 mins. Woman who took care of me was very nice, took 4 pictures until one came out good, patient with me since I had my 3yr old with me. Left for dmv this a.m. dreading it & left relieved that it was a quick painless visit. read more

Surprisingly quick service for a dmv! I renewed my licence here. I basically walked in. Didn't even have the time to sit down before I was called up. Took my picture and left with assurance that my card would be in the mail shortly. You did well Middletown DMV. read more

2 minute wait. Friendly staff. This place is A-ok. Check your attitude at the door and maybe you'll have a pleasant experience as well. It helps to bring a pen that works so you're not scrambling to find one like I was. Also print out the forms you need and fill them out before hand if possible. I was only sad to know that NY residents can not have a DL and Non-DL ID. Oh well I suppose. The parking lot is in the middle of a down town looking area. All in all I was in and out of the place in less than 10 minutes. That's amazing compared to the hour wait I'm used to :) read more

slowest place . no where to park. I had to park on the scary street, you cant have water to drink. im a diabetic i needed to have water the dust and dry air there. I waited over an hour and a half. if you go in bathroom you lose place in line thats a given but when you wait forever it happens. I stood in line then they said go to another line. my goodness. their not nice appreciable people and they must hate their jobs with the attitude. the kids omg that ppl bring to the place no where to sit down. If i need to go to a DMV i do travel upstate endicott to visit family and im in an out in 15 min. read more

Received my ticket at 10:32 AM - it's now 11:50 AM and I'm still waiting. There's definitely not enough people working - even for a Thursday morning. This is, by far, the worst DMV I have ever visited. Do yourself a favor & head to Port Jervis instead. read more

Oh dear, what a completely opposite experience we have had the last 2 times that we have been here. We come on a regular basis since we volunteer in helping to register a fleet of trailers that are used in volunteer construction work. I say that so that it is understood that we make frequent visits to this office, so we are in a position to speak from experience. I am so disappointed to have to update this review negatively, because I truly like and enjoy some of the women who work here. However, it seems those women in my previous review have been replaced with new, inexperienced staff. It has always been our policy to make sure that we are courteous, patient and empathetic to the clerks - if they are treated with respect and professionalism, they will respond in the same manner. Sadly, this was not the case for our last 2 visits. The first week of January 2018, we stood on our feet (no seats available) for 4+ hours, were finally called to the window, and were then informed that the computers were down - so they could "look over" our paperwork, but would not be processing it. Why not inform the entire room of their inability? We were told because they "never know if the computers are going to come back up in the next few minutes". Returned the following week to re-attempt our transactions, this time to a 2.5 hour wait followed by completely rude, uncalled-for treatment once we reached the window. A stand-in supervisor was on duty and she made several disrespectful remarks about our religion, including calling us "you people" repeatedly. Pardon me? Unacceptable! She also told us to follow procedures that were completely opposite of what previous employees/supervisors had instructed us. We know that patience and understanding is a must when visiting any DMV, however it is our preference to not be the subject of brusque discrimination. read more

Jodi at DMV was great today. I was in and out of there in less than 5 minutes. Who knew service was so good there!