I would give them negative stars if I could. There is literally a Petco a few miles away, and…read moreanother Petsmart just down the road in foothill Ranch. The manager and associates of this store are beyond reprehensible soulless. They do not care at all about animals, animal, safety, animal, health, animal, welfare, in the slightest. Especially Cynthia, the store manager is absolutely horrific. The store manager, Cynthia, seemed entirely indifferent and uncaring about a dog that was in distress. I explained to her that I came to get an E collar, and only had my phone minimal cash and my rewards points. I was approximately one dollar short from the price of the E collar. Here's why she gets absolutely zero stars. She had the ability to reduce the price by one dollar. But she refused to do so. Until I showed her that chewy sells the same product for five dollars cheaper. Obviously, she had the ability to change the price, as she did as soon as I showed her the chewy app with the lower price. She could have looked at the situation, realized there was a dog in distress, realized that the store was closing in 5 minutes and I had no other alternative, in that I couldn't run home and get back in time, and just reduced the price by one dollar. Common sense customer service, when you're in a position of authority, seems to be entirely lacking of her minuscule and myopic brain. I have spent thousands upon thousands of dollars in their stores. Literally. I don't ask for a freebie or a pass on the amount due. it just seems to me that a reasonable person, in the same situation, empowered to make a discount which she obviously did, would see that I'm trying to help a dog that needs this item for its health and safety. Absolutely horrible I cannot describe how insufferable her attitude was I understand, your business that has rules, and you must collect every last pittance for the corporate bottom line. But she was empowered to make a discount, and instead of doing that, she decided to be belittle me, and basically make me feel like a f*cking degenerate. My advice, go to any other pet store. The store does not deserve our hard earned money. They do not live by their own corporate values. as stated on their corporate website, passion for pets, customer first, do what's right. They did not meet any of these core corporate values in the slightest. This store does not care about customers, nor does it care about pets nor doesn't care about doing what is right. If Petsmart corporate has a liaison, which reads these reviews, maybe talk to your store manager, Cynthia, and discussed the situation. I'm sure she will remember the transaction. There are 1000 different ways she could've handled this better, instead she chose the corporate bottom line over a pet over a customer and overdoing what's right. One last thing that I forgot to mention... Not only is this a dog that is in distress, and needs an E collar, but the dog, is my SERVICE ANIMAL!! , yes Register registered with the city as an assistance animal, trained, and prescribed / supported in writing by my doctor. I hate to say it, but not some fake service animal, but an actual service animal. Yes, I have a disability, and yes, the animal helps me with the disability. Yes she performs specific tasks related to my disability. But none of this is at all important to Petsmart. Petsmart, you get zero stars.

Kobie-Star and I went today to get some of her food and a couple toys and Christina was…read moreEXCEPTIONALLY Sweet to Kobie -Star and me as well to her other customers. Christina you are a valuable customer service rep . Petsmart I hope you recognized her !

I had never been to Pet Supply before. I am a loyal and frequent customer to one in Lake Forest,…read morebut decided to wander in while we waited for a table at a nearby restaurant. Pet Supply, was easy to find, as they are next to Wood Ranch in the RSM plaza. The entrance felt a little cramped. There was enough space to get in and out, just a lot on display right as you walk in. I wish I had arrived sooner so I could really look around. By the time I got there, I think they were about to close. They didn't rush me out though, which was nice. Pet Supply, had a lot to offer. I was impressed with the amount of frozen raw food available. They had a ton of different bowls for both cats and dogs, even ones to help those who eat way too fast. Plenty of options for leashes, pet grooming supplies, lick mats, crates, beds, tons of food. The list goes on. Prices seemed to be about the same for some items while others were cheaper. I ended up buying a nail clipper for the kitties and some good ol' catnip for some funny cat entertainment. I would definitely come back here again. There was so much to choose from and prices were quite competitive. Shop small business, people.

What can I say , WE this store it's one of our favorites- if not our favorite!!!…read more The people that work there - the managers and everyone are the best . You can tell how much they love pets - dogs - puppies . Everytime I go in they always love on Kobie-Star my 7 mo old puppy . They used to love on my Sadie until she was 15 1/2 giving me suggestions on CBD etc to help her relax in her last days . Now 8 months later they help me with chewies for her as she loves chewing . This store has everything- the most healthy foods for dogs - cats - Rabbits - bunnies - reptiles- birds - Leashes and collars - car seats - strollers - I bought one of the most expensive car seats for my Sadie and now Kobie is using it - it is the best . Keeps her safe and she can sleep in it while riding in the car . If you are looking for holiday gifts or costumes this is the place , prices are always good . It's a small business come support it - we do !!!

I've walked by this store so many times but today I decided to go in…read more The first thing that struck me was the variety of dog food! They managed to fill up both sides of an entire aisle with a large variety of brands and proteins for dogs. I've never seen a variety like this at other pet stores. I went to the snack aisle and was pleasantly surprised (again) by the variety of items that I haven't seen before. I walked away with dried rabbit ears, a huge pig ear, and wild caught dried Baltic fish. I will be back to try out more things for my pup. There's toys but a small variety. There's a reward program and I was able to sign up instantly by giving my name and number to the cashier.

The customer service in this store was on point super knowledgeable and helpful. Wide variety of…read morepet food choices and samples if you want to try out what your dog likes before buying. Definitely recommended

I had an awesome experience at Petco thanks to Nathan. I came in looking for an enclosure for a…read morepraying mantis, and he went above and beyond to help me find the right setup. He also took the time to give me a ton of useful information about creating a proper home and caring for the mantis. Nathan was knowledgeable, patient, friendly, and genuinely seemed interested in making sure I had everything I needed instead of just trying to sell me something. That kind of customer service is hard to find. Petco management should absolutely know what a great employee and representative they have in Nathan. He made the entire experience great, and I'll definitely be coming back to this location because of him. Thanks again, Nathan!

Before today's incident, Petco was my go-to spot for grooming. But today I was extremely…read moredisappointed with my recent experience at the grooming salon. When I picked up my dog, I immediately noticed a fresh wound on her neck underneath her collar -- a wound that was not mentioned to me at all. When I brought it up, two of staff acted confused and was told that the main girl who did the grooming informed me about it, which was not the case. Even when I received a call saying she was ready for pickup, I was told that her nail was chipped...but nothing about this wound. As a pet owner, transparency is the bare minimum. Accidents can happen, but hiding them or pretending they didn't occur is unacceptable. Instead of informing me so I could properly care for it. The lack of accountability, communication, and honesty is enough for me to not return. If they can't be upfront about something as important as an injury, I don't feel comfortable trusting them with my dog again. I hope they take responsibility and improve their practices, but based on this experience, I cannot recommend this place.

Dr. Raven and her staff are amazing! I went in for a simple…read morewellness check for my 13yr old cat and she was so thorough with the exam. She really helped me understand how to help my cat with his arthritis pain.

Sunday 8/2/2026 **…read moreGroomers left my dog confined in the crate for about 2 hours after he was ready to go home and no one contacted to let me know he was ready for pick up!! **Leaving a dog confined longer than necessary without notifying the owner is concerning. * The staff do NOT provide attentive care ** Horrible communication*** When I raised my concerns instead of a sincere honest apology the manager and groomers blamed me for the situation. Their tone is completely unprofessional and argumentative. The manager appeared to be making funny faces and while he laughed with the groomers all while I was at the register paying for the service. These people are very unprofessional. * I entrusted this business with my dogs care and expected professionalism you won't get that at this store.

Decided to try this salon. It's new and didn't have many reviews so was unsure of expectations…read more Making the appointment via phone was easy. The staff were pleasant. On the day of the appointment I walked in and no one was at reception. I called the salon number and someone from the back room came over straight away. Dropped off my pet with groomer Petal. Loved her energy and vibes. I felt very comfortable leaving my dog with her. She took a brief history, and listened to what I was looking for. The grooming service took about 2.5 hours and my dog came back smelling amazing. He was clean and his cut was perfect! And the best part is he was happy (not scared). Dogs are required to be vaccinated and records are to be emailed to them. I like that the bag room has a viewing window for transparency. Will definitely be back.

Today was our first visit taking our newly adopted cat Banana to this groomer. With cats, we knew…read morethere was a possibility of either our cat scratching or being aggressive, but when we picked up Banana we were told he was very calm and they were able to bathe him and trim his nails. The lady at the front desk told us, something along the lines of, oh by the way, the groomer in the back said that his nail looks weird in the back right. We were under the impression they left it alone. So we reply with concern and share that we'd monitor him for any active licking since there hasn't been any concern up until now. She told us that sometimes cat nails are super fragile and that there might have been something black underneath. We went home and took him out of his carrier to see his foot actively bleeding. We attempted to wrap his foot up but had no luck and just put a cone on him until he could receive professional care. This bleeding was not a previous issue and with how much blood came out of his paw, it does not look like he even has a nail there anymore. We understand accidents happen, but I think we would have preferred an honest and upfront conversation. Something like "we're so sorry, he moved when we clipped his nails" would have been much preferable over coming home and seeing our cat actively bleeding.

Great selection of treats, vitamins and meds. Can find everything there. Great customer service tooread more

Amazing people and a wonderful family own business who cares so much and deeply about animalsread more

Every time I come into this store, Kameron goes above and beyond for me. His knowledge of dog food…read moreis honestly incredible; instead of just pointing you toward a shelf, he takes the time to ask questions and explain the differences between ingredients so you can make the best choice for your pet. You can tell he genuinely cares about animals. While I was there, my neighbor happened to come in at the same time and was looking for supplements for her dog's joints and an upset stomach. Kameron immediately knew what products would help and explained everything so clearly that she left feeling confident instead of overwhelmed. As if that wasn't enough, after I bought multiple heavy bags of dog food, he carried them all out to my truck for me! That kind of customer service is becoming rare these days. Let's be honest, if my dogs could write reviews, they'd probably be asking for Kameron by name too.

Even though it's a bit of a drive for me, I come here quite frequently because of the wide variety…read moreof pet food they carry, and because of certain brands they have that I can't find elsewhere, but my reason for just two stars is because of their customer service. Each time I've come here, I have never once been greeted with a smile, and when I've come to pick up online orders, the employees ask for my name, no smile, of course, hand me my bag, to which I say thank you so much, have a nice day, and they don't say one word in response. As much as I like the store itself, this type of customer interaction (or lack thereof) makes me not want to return.

Danny and Ben were so sweet and amazing processing my return with no judgement. They showed a lot…read moreof compassion and kindness as well in regard to why I was returning and helped me process my purchase successfully when the system was giving us a hard time. This location continues to amaze me with how kind and considerate everyone is.

If everyone in the world was as cute and sweet as Brendon what a beautiful world we would live in!…read moreDoll face, your smile and demeanor brightened up the end of a frustrating day.

This its my new favorite spot to get pet food and supplies for the cat…read more They have a wealth of food, treats, toys and what not for cats. Plenty of parking available. Friendly staff. Good hours and great prices. Per adoption events are also held here.

Came here for the self dog wash and it was quite packed for a Sunday afternoon. It's $70 for 5…read morebasic washes, and they provide shampoo, ear wash solution, and blow drying. They also provide cotton balls, towels and aprons. They have 6 wash stations and 6 drying station. It's first come first serve, so if the stations are full, you just wait. The shampoo and conditioners are quite diluted so you do have to use a generous amount to get a good lather. I do like how you can adjust the temperature of the water and different spray settings. Since it was busy, they were out of the towels and it took a while for them to restock. It was also a bit dirty with dog fur everywhere since there wasn't a staff cleaning after each customer. Overall, the dog wash stations itself was a good set up where you won't hurt your back, and you get a good value for what it is.