Danny and Ben were so sweet and amazing processing my return with no judgement. They showed a lot of compassion and kindness as well in regard to why I was returning and helped me process my purchase successfully when the system was giving us a hard time. This location continues to amaze me with how kind and considerate everyone is. read more

If everyone in the world was as cute and sweet as Brendon what a beautiful world we would live in! Doll face, your smile and demeanor brightened up the end of a frustrating day. read more

Petco - Front of the store - Pet Stores Near Me - Mission Viejo, California

My last two trips to Petco I was greeted and assisted by Brendon whose energy is happy and helpful. I've enjoyed my shopping experience in this location so much I wanted to acknowledge what a an asset Brendon is to your team. Thank you Brendon, you're a love. read more

As soon as we walked in we were greeted and welcomed by Ben. He was very knowledgable and gave great reccs. We went with the hairball remedy gel. Aside from the products, he also shared some tips for at home treatment such as checking the fatty acid level of their food and increasing the number of brushing sessions. I did not know about the fatty acid level part! Learned something new. The store itself is easy to get to with plenty of parking. We were in and out in less than 15 minutes. Easy trip and will be back again! read more

Petco - Pet Stores Near Me - Mission Viejo, California

I've been a loyal Petco customer for many years, but this was my first time taking my dog to this location. We scheduled an appointment in advance and the girl that checked us in was very courteous and friendly. But after two hours of our dog being there, we called to get an update and were told it was gonna be an additional 3+ hours before we could pick her up and we'd only taken her in for a basic grooming. We let them know that we didn't feel comfortable leaving her for an additional 3 hours and we would come pick her up. They called us back within 15 minutes saying she was already ready for pick up. Upon picking her up, she was desperate to get outside to use the restroom and it seems like they hadn't taken her out at all during her time there. The haircut was super choppy and we noticed some parts on her neck that were completely not cut at all. We also noticed there was a pretty substantial cut on her back. Not only are we not satisfied with the grooming based on our prior experiences, but in addition to that, our dog has a cut that we now have to take her to the vet for. Very dissatisfied with the overall experience and very disappointed of the treatment of our dog. I also want to note that our groomer's name was Kayleen and I'm now reading previous reviews of her with similar experiences. Shame on her for mistreating these poor animals. I would have rather had my appointment cancelled if they were over booked vs now having to deal with a vet bill. read more

Petco - Pet Stores Near Me - Mission Viejo, California

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0 stars! I've been bringing my dog to Petco's grooming salon for quite some time and never had an issue, until yesterday. I received a call saying my dog had been "pulling to the point of passing himself out." That immediately alarmed me and my first question was: how long was he struggling before anyone stepped in? The manager claimed it was only a few minutes but to me that still sounds like negligence. A few minutes of a dog pulling so hard he loses consciousness is not acceptable. My dog was completely healthy before this visit, and they attempted to blame his breed for what happened even though this has never occurred before, either at home or during any previous grooming appointments here. My dog ended up with trachea damage and had to be hospitalized for over 12 hours. Thankfully he survived, but no pet owner should ever have to go through this kind of experience. I'm sharing this because I want other pet parents to be aware and ask questions about how their pets are being handled during grooming. read more

I came here to say and found a better deal with brands I often don't find with its competitor. I tend to get what I want to get and often try something jew for my cats. I don't have issues finding what I need and often get good deals. I don't get issues with getting help. I often find the help much easy to get. read more

I just wanted to say thank you to the manager and employees here. My cat recently was diagnosed with cancer. I've been having a hard time trying to find him the right food to get his appetite going. I'm in petco quite a bit and ever since his diagnosis the employees have all been SO helpful and kind to me and giving me good recommendations. They always ask how I am when I go in and ask about my cat. And a special thank you to the woman manager with the dark hair (I'm sorry I don't know your name!) she has been so beyond caring/empathetic and helpful to me during this hard time. It's very kind when people ask simply how you are doing during an emotional time. I enjoy everytime I get to see her. Thank you for being such amazing people and checking in on me and my kitty. read more

Petco - Here's pickle with a full belly of freeze dried turkey that the staff recommended - Pet Stores Near Me - Mission Viejo, California

You're greeted by smiling faces immediately upon entering. The store is tidy and clean, with everything in its place. They are well stocked, so you're almost certain to find exactly what you need, and even be tempted by things you don't! The employees are friendly and helpful, and easily accessible for any questions you may have. Checkout is quick and easy. Parking isn't too much plentiful. read more

I didn't expect much from Petco, just wanted to get a fancy goldfish for my granddaughter and my wife. I was blown away by the service and knowledge that Danny provided. It was our first fish and aquarium purchase in many years, and Danny went way over the top with the care he took with us and guidance for getting the tank acclimated before we purchased the fish which thankfully was still there a month after we let the tank cycle for a good transfer to the new tank. We've been back several times since and he is always so happy to help with our questions and pass along useful advice to rookie fish owners. He's way better than the associates at the other big name full aquatic centers in the area. Thank you again Danny! read more

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This review is for the return service I got from my online order. I placed an online order for a big bird cage in the end of July. Unfortunately 1) the shipper made a typo in the street name 2) petco did not send us the shipping confirmation email until several days the package was delivered. As a result, we only got part of the cage after Fedex found part of the shipment after almost one month later. And with partial shipment, we couldn't assemble the bird cage. During this one month we took numerous effort trying to contact petco online customer service. We were promised that someone will get back to us soon but actually no one bothered to follow up with our case. We also contacted Fedex several times, but Fedex said only the petco could contact them for fixing the delivery, although they told us one fact that petco provided the wrong address to them. You can tell how frustrated we have been through this one month of dealing with petco online customer service and Fedex. Then we decided to call petco and they said we could just return what we have received so far. Thanks god I went to this wonderful store. The store staff comforted me, and they talked to me with lots of sympathy as if they were our neighbors. I never experienced such warmness in other petco stores like the ones in Irvine, nor in most of the stores, restaurants. The return process was very smooth. I went out of the store with a delighted heart. I felt cool breeze in a hot summer although there was none. BTW two weeks after we returned the partial and only part of the order that we received, the petco online customer service eventually bothered to contact us. No apology for all the mess they have created, they asked why did we return partial order and get a full refund. Shouldn't they aware what happened and just tried to cover up what they have done. TLDR is although we have permanently banned petco online service and we would like to warn others about petco online shopping and their online customer service, we highly recommend visiting this local petco store and we will buy our pet supplies from them. read more

Staff member Josh and manager Ben refused to sell me a plecostomus fish for my 30 gallon tank because they claimed the tank was too small. I'll be taking this up with corporate on Monday to verify this is indeed corporate policy. read more

Grooming Manager Kayleen (I believe that's her name) has a horrible attitude. We brought our two dogs to this location for the second time for their grooming appointment. We have been using Petco grooming in San Diego County for at least 10 years with excellent results and service. We arrived to check our two dogs in and there sits Kayleen. Once she discovers one of our dogs is 14 years old she immediately tells me that that's the cut off and they don't groom dogs over that age. Apparently saying our dog has aged out of their grooming. We asked a couple questions if they would take him today. She decided to get up, storm out and go ask for permission from a higher manager. She said that she will take him today, but we have to take him to the vet every six months. Our next dog isn't that old, but does have a low-grade heart murmur. She immediately huffed up and asked if we were sure that that was the grade. We said yes, and she once again with her attitude like we were inconveniencing her said well I'm gonna call your vet and confirm. Give me your vets information. We decided to pull both of our dogs and we'll go look for grooming elsewhere. I understand they have a policy, but blasting us with the policy with that attitude on the day of our grooming appointment was unacceptable. She needs to work on her people skills. The two male groomers there are absolutely professional, courteous and seemed to really enjoy their job. This lady on the other hand is on a power trip and needs to get over herself and lose her attitude. read more

I usually use my Petco app to buy my dog's food then I go pick it up (which is always something of an ordeal.). Today I decided to just stop in and was forced to walk past a cage containing one extremely sad looking chinchilla being sold for a deep discount. I'm guessing he's unwell on top of being deeply lethargic and depressed. They also had a Guinea pig with no hair (just patches) who was also on sale. This is BULL$***!!! I'm disgusted and horrified and so, so sad for these poor animals! I seriously thought of buying him then looking for a rescue to take him but I do NOT want to participate in this gross industry of selling live animals like this!!! But I do know I will no longer give ANY Petco store, my business until they end this cruelty!!! read more

Petco - Extremely sad, lonely and lethargic Chinchilla waiting to be bought in a deep discount. This broke my heart SO MUCH! - Pet Stores Near Me - Mission Viejo, California

Yana is hands down one of the best dog groomers around! You can tell instantly that she's an animal lover in general. She's personable, & absolutely fantastic with my dog! I love taking her to Petco, specifically this location in MV. They text you appointment & pickup reminders, which is a nice touch. Thank you Petco!! read more

Petco - Best groomer - Pet Stores Near Me - Mission Viejo, California

This location is just a horrible bad vibe energy drain. Prices in store are significantly higher than online. My product today was $14.99 on the shelf. Thankfully I checked the website and saw it was listed at $8.98 and asked for a price match. If I had not checked the website I would have paid almost double. That seems really mean spirited, unfair and greedy. Very disappointing. Customer service is severely lacking. Three people standing around talking and only one register open. You have to ask someone to open another register. The register areas are so filled with promotional crap that you don't have room to set your purchases down. The stuffed dog toys are outrageously overpriced. Don't buy them here - go directly across the street to TJ Maxx and get the same thing for 40% less. The only bright spot at this location is Edward the cashier who was kind to people he helped and was actually doing his job instead of standing around talking. I honestly don't see how this location stays in business. read more

I would give them 0 stars if I could. I had an issue with the pricing for my grooming. Corporate dismissed me and the manager called, but did not provide a solution. If you see this sign in the grooming area, make sure you bring your magnifying glass to see the +. I payed $30 for wash, plus $26 for holiday package and plus $2.99 for material fee (????), plus tip. Total was $69.22 for a PUPPY wash!!!!!!!! I expected to pay $26 for the holiday package, not in addition to my wash. Not to mention they have me a scarf that did not fit my dog and was super ugly. Overall the review is not about the wash, it is about the poor customer service. I explained my confusion about the price, and no one cared, they basically told me the customer is wrong. They have lost a customer and they don't see to care. Order online from Chewy, you will get 5 star service from Chewy. I will find another groomer. read more

Petco - Pet Stores Near Me - Mission Viejo, California

Your team is pretty great, that is except Jenna!!! I have been to the store many times, mostly weekly and been delighted, however in May/June of this year I met Jenna and she could not use the register. There was a line of 6 people waiting to check out for 20minutes. Trying to check out the cat lady with 40 cans and litter, she was flustered and couldn't com e to a agreeable total. So she made the cat lady move from one register to another register as she blamed the register for her ineptness. People in line were frustrated and looking at each other. I left and bought my items at another Petco. Last week she was at the register again. I had hoped Jenna had learned the sales process since the last time. WRONG. I was returning an item and she told me I was getting $5 back, insane for a $23 item. When I questioned her, she was "right, huh I don't know why?? Thank goodness another associate came to my rescue. I overheard other associates do not want to work with her as she makes others do the work. Yes she was on her phone at the counter. Please Management source your talent wisely. read more

Refused to let me buy a fish because my tank was too small. Didn't offer any other suggestions, though.

Giving 5 star for the excellent customer service. Whenever I place an online order, this location usually have my items ready within an hour or less. Yesterday, I had an issue with my online order but Julia and Eddie really went out of their way to make sure I am taken cared of. They employees here are always so friendly and helpful! read more

I'm shocked with what has happened with this place. I have heard from others that it's deteriorated but I can't believe it. The service is abysmal. We ordered some items online - nobody answers the phone to bring out the items. When we went in - we got in line to pick up our order and they intentionally ignored me and picked someone who got in line after. When they finally helped me, they were incredibly impersonal, short and snippy on answers and unwilling to help me get the heavy items out to my car. They were rude, condescending and completely unprofessional. Thank you for showing me that you don't appreciate my business - I will go where that is not the case. We order food for 4 animals regularly. read more

I decided to give Petco one last chance, and well I'll never be going back. I paid $6 for 40 crickets and had to wait 15 minutes for someone to grab the crickets and it wasn't even the right amount (it was more like 25). Plus there were dead crickets in the bag! I refuse to spend my money at a store that obviously doesn't care about customer service. read more

Never open when it says they are. Waste of time to go here, temp hours posted. Zero help from employees read more

Petco is a large chain pet store that carries a variety of pet food and pet supplies for small animals including dogs, cats, rabbits and birds as well as some exotics such as turtles, lizards and snakes. Grooming and dog training services are also available. This is a clean, nicely organized store conveniently located off of Santa Margarita Parkway in the same shopping center as Party City and Pizza Hut. My family and I recently wandered through the store while waiting for our pizza to be made from Pizza Hut. We checked out their variety of pet foods and aquarium fish for sale. We were grateful to see that they carried both of our pet's Hill's Science Diet foods, but seemed to be a bit on the pricey side in comparison to our local pet store and Pet Smart. Otherwise they are a good back-up if our local pet stores and Veterinarians are out of the food. #30 / 100 Yelp 100 Review Challenge 2014 read more

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I come here literally all the time for vaccinations and nail trims for my 2 labs. Today will be the last after one of your employees with the worst attitude and smirk in the world came up to us for no reason at all telling us what to do with our dog. Corporate handled the situation well but you shouldn't have employees with awful attitudes bringing down the image of your store. I'll be moving on to a different location after this experience, even though every other employee there is great. read more

Really disappointed first my favorite groomer John left then after booking an appointment today I am told they raised prices. Nail trim went up 25% and they added on a material fee with tax. What materials I asked and no one could tell me. That makes it a 40% increase before tip. I paid what they charged and left the poor girl that did the work a nice tip. With those kind of price I suspect that her tips will dry up fast. Pet Smart is less, as are the Mom and Pop groomers and even my vet. t will be hard to get and keep groomers when Corporate sets rates that are above market as they depend on tips from their good customers. They should have posted a sign or told people about their new pricing before you book an appointment. Go some where else that appreciates you and your furry friend read more

See my other review for the Petco off Cabot near Laguna Hills. This review is for 2/2/2019. I called this store to see if they had any Leopard Geckos. I was informed by, John that they just received four. I told him I'd be on my way to pick one up. We arrived after 15 minutes from calling the store. I actually walked in and John was coming towards us. I stopped him and informed him I was the person he spoke with on the phone. He immediately took care of us...walking us to the Gecko's and allowing my son to pick out a Gecko (as it was his birthday). John was extremely helpful and set us up with all that was needed, and included helpful tips! He was a great associate/trainer. The gecko was for my son's birthday, so the attention to detail, John provided was excellent. Plus, the store was packed, and he continued to assist us, even though other's were approaching him by name! He knew how to juggle his tasks. The occasion was very special. Thank you! read more

Petco - The perfect little dude! - Pet Stores Near Me - Mission Viejo, California

We just moved to the area and we're excited to find out a Petco was so close to us. I called super last minute to see if I could get my dog in for a bath today. I called before they opened and left a message, they called me back shortly after and said they had cancelations and I could come in! They were so nice, and were done in just under 2 hours! This will definitely be our spot for Kygo to get his baths! Great staff who made me feel comfortable leaving my baby! read more

First of all, I'm reserving all my legal right for the following incident. On 11/24/2019, I took my dog to her 10AM grooming appointment with the groomer she had been to before at this location. At 10:33AM, I got a call from the store informed me, the groomer accidently injured my dog with about 1" cut on her left neck. They immediately took her to Animal Urgent Care of South Orange County in Mission Viejo, CA, and asked me to meet with their staff there. She was later released after a small surgery with stitches from the urgent care around noon. She was prescribed with 7-days of antibiotic and some pain pills during the visit. The local store staff paid for the entire bill with store credit card and when I asked her what'll the next step for the grooming be, since my dog is half groomed at that point. She told me someone from the store will contact me to follow up and reschedule for an appointment as soon as the vet approves it. and of course, the grooming will be free with no charge at all (to finish the work). Up till this point, I was still sanctified how they handled the accident professionally. I was very upset that my dog was in pain, but I also feel confidence that PETCO would take care of it all in the end. After all, accident does happens...and for a corporate company like this should have a proper procedure for incident. After the incident, my dog was suffered from the pain. Therefore, I had to gave her some pain pills for the first couple days. She was not acting herself, didn't eat very much and stayed in the kennel most of the time for several days. I had to take some time off for her two follow up appointments with the vet, on 12/3/2019 after she finish antibiotic to check on the condition of wound and the following Monday on 12/9/2019 to remove her stitches. I confirmed with the vet if she's ready to be reschedule for her grooming appointment yet since I was first told by the PETCO staff that they can reschedule if the vet approves. So I called the grooming service right after 12/9/2019 appointment, and scheduled her with the earliest opening on 12/11/2019 as she's desperate for a bath and grooming at this point. On 12/11/2019, I took more time off from work to the appointment. The groomer who caused the accident happened to be the same groomer she scheduled with, told me because her skin still shows some scab. By the policy, she wouldn't be able to groom her at this time (even when they first told me all I needed was approval from the vet), I know she was trying her best to keep that appointment and take care of us by run it by the grooming manager and another groomer's opinion if they can take her anyway. So, although I was a little irritated that we have to go back for another appointment, but I agreed to it and rescheduled for another appointment after spoke to the grooming manager on the phone next day for 12/18/2019 at 5PM as I explained to her I had been taking too many time off during my work hour for this and I prefer to do the errand after work. Now here comes the nonsense part... I received a call from the store again on 12/14/2019 at 3:37PM. A guy named Rob addressed himself as the store team leader informed me, their grooming department decided that they no long feel comfortable to groom my dog after the accident. They don't feel like they have the proper grooming tools to groom her and they are "referring" me to go somewhere else as they are never going to service my dog there. They suggested to find a vet with grooming service; they would have better "tools" and they can do something immediately if accident happen again. I told Rob they promised they will finish the work and even offered it to be free when we return. So if they are not going to finish the work, can we go to different PETCO location to get it done with the complimentary service they promised? Or, will I be able to reimburse the grooming cost if I must go to a vet's grooming service outside of PETCO? He denied any reasonable settlement and he even made a statement that because the grooming they did wasn't complete, which means I didn't pay for the service at all (because their normal process is to pay when we pick up our pet after the service). Therefore, they are not reliable for any settlement related to this accident...the wound and all that trouble they caused me and my dog. He also stated on the phone that he has no authority to honor me that complimentary service they promised me at different PETCO location or reimburse me any cost I would have to pay out of my pocket related to this accident. He's pretty much telling me they are going to walk away just like that, without any settlement. I did reached out to the corporate customer service afterwards. My last conversation with them was on 12/18/2019. As now, I'm still waiting for the higher management level from the PETCO corporate office to contact me in order to resolve this matter. read more

Petco - this is photo taken after came home from ER. the grooming was half way down and the stitches were already wrapped in the gauze - Pet Stores Near Me - Mission Viejo, California

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This is a review of Alia, the groomer at the RSM Parkway in Mission Viejo. Alia as a very friendly and caring groomer, will you can tell really loves animals. I had come in two weeks prior to get a haircut but my dog had a small cut from playing with a puppy, so she told me I do that I could come back in a couple weeks when the cut has totally healed and she would give me a 20% off coupon since i made the trip out. That was very thoughtful. After coming back she said it would take about 3-4 hours and received a call then to pick her up. She gave my dog a darling haircut and provided a report card at the end. Her nails were partly done because she was squirming, and said she wasn't able to do the front ones because she did not have a helper at the time, which I totally understood. I now take my animal to the vet to get her nails done, which is fine since mine is a squirmer. Thank you Alia and Petco for taking good care of Daisy. I look forward to our next appointment! You could also find wonderful doggy treats here, like carob chips and gourmet cookies! read more

Petco - Pet Stores Near Me - Mission Viejo, California

Petco is a great store! They have so many items you need for your pet, always clean and stocked, and if you need veterinarian assistance they have that too. It is in a good location that is always to access and the staff is always kind. read more

THIS IS THE WORST PLACE. My dog's balls are red! It hurt him too much! He is bleeding a little! My dog ​​is very calm and doesn't bite anyone but he is so nervous and even trying to bite me. He won't let me touch him because he is hurt so much. Don't ever take your pets there. read more

Petco - Pet Stores Near Me - Mission Viejo, California

While this is the closest "pet store" to my home, and they do have a good selection of pet foods and related items (although they could carry a bit more of other brands, not always the higher end stuff) What really suffers here is the employees ambivalence. They feel they're just there to keep things stocked, clean and get their paychecks. How about just a little more effort and be friendly, rather than they walking dead behind the register. read more

Petco - Sleepy time - Pet Stores Near Me - Mission Viejo, California

Went to purchase dog supplies and some of the treats I chose were on sale. I was told unless I join their club I would not receive sale price. I was shocked, I double checked tags and it did not indicate a 'club member only' price. Will never shop here again. I should not have to divulge personal info (so they can sell it to mass marketers) or join some club simply to get sale prices. read more

I've been taken our dog to Petco grooming for about 5 years. I've been happy in the past. The reason I'm writing this review is because of what happened with our last grooming appointment. 2 hours before our appointment, I got a call that their employee did not show up for work. I've since called and left 4 voicemails to reschedule and have not received a return phone call. I booked with someone else. Very disappointing customer service. read more

They sped through my dog's deshed routine without telling me ahead of time that there wouldn't be enough time to do it properly. Now he is doing all the shedding here at home. FML read more

Worse customer service. Brittany (on duty manager) do not care the service customer. I was there earlier, my coupon stated "Limit one coupon per item, like 4 limited coupons per household per day. She read it one coupon per transaction and I explained to her purchase and transition are 2 different words. She won't listen do whatever she wanted I was overpaid $12 on my purchase. This location they hired people's don't customer. Do not shop there. read more

Petco - This is the coupon I'm trying to use - Pet Stores Near Me - Mission Viejo, California

We have had our labradoodle puppy now for a little over 2 months. We have heavily relied on this Petco for socializing our girl. The puppy playtime has been a huge asset in helping her learn doggie manners. I love that it facilitated by their positive trainers that really get to know your dog. We also enrolled her in their puppy class, which is led by the same trainer, John. These classes are great for her exposure and development. We also just took her in for grooming for this first time and are so happy with Carla! Our pup left with a cute puppy trim and a very positive experience. We have come in many times over these two months for treats, toys, food, harnesses, etc. everyone here is so helpful and really makes a happy environment for our four-footed family member. She always gets so stoked when she sees us pulling into the lot! Prices are very fair for both products and services. Pics of her at playtimes and her pretty grooming. read more

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Sheridan (the blonde) has no basic customer service knowledge. All the other Petco stores have the Star Wars costumes at 50% off and online it's even more. I show her the item online and because it's not the same sku (large instead of medium) she can't do the math. I should have looked at the poor ratings and reviews on yelp. Sheridan, If you have no life and are miserable and angry all the time (this is my second day coming after buying a bunch costumes and toys yesterday) and you are the only miserable employee I have seen here with no tactfulness. ALL the other employees are pleasant. No desire to be helpful and provide any customer service I suggest you get a job picking up trash so you work by yourself. I wouldn't mind paying the full price but find it odd that this store doesn't have the same promotion and the way this employee handled not wanting to look into it, simply we can't do anything about it you can leave. I also don't use the racist card, but yesterday I made 2-3 separate transactions (no bags, kept the items in my cart) and picked up an online order. The other employee helped me and told Sheridan who was coming from break or something that I made the previous purchases when I making this new purchase. Sheridan still questioned it and asked to see all the receipts even though I was buying more than the previous times in that same visit. read more

This store is only getting one star because i have to rate them with one in order to post this review. First of all, i was not greeted by the two kids talking to each other in the front. After trying to walk by the fish aisle as it was blocked with a box where i assume is where the fish were shipped in and other stuff on the floor, i saw three plastic bags with barely any fishes alive in them as the fishes were all crammed up at the bottom of the bags, not moving at all and the ones that were alive were hardly moving. One of the boys finally came up to me and asked if i needed help with anything. I asked him if he could clean up as it all looked horrible. Without hesitation he said "No, i can't, the fish need to acclimate to the water, so no." I decided i was not going to spend my money here so decided to walk out. As i was walking out, the same kid that "helped me" was telling his coworker how i told him the area looked horrible. I repeated to them that it did and that they should care about their job a little bit more. I immediately tried calling corporate but of course, i was placed on hold. Again, Petco has proven they do not care about the animals or their customers. I'll take my money elsewhere read more