I would not recommend this office because of the billing department and poor communication…read more We scheduled our daughter's 4-year wellness visit months in advance as a preventive wellness check. After the visit and follow-up, we were billed $602.49, and I still have not received a clear explanation for why a scheduled wellness visit was billed/processed in a way that left us with significant deductible charges instead of being covered by insurance. They do not let you call the billing department, so I first emailed billing about the issue on April 22. After no response, I followed up on May 1. After still not receiving an answer, I emailed again on May 12 just asking them to acknowledge they were receiving my emails. They finally responded on May 13, saying the issue had been sent to upper management and resubmitted to insurance. I had to follow up again on June 2 before receiving another brief response. At no point did I receive a clear itemized explanation or a direct answer to my main question: why was a pre-scheduled 4-year wellness visit not billed as a preventive wellness visit? At this point, I am out this money unless I pursue formal legal options to recover it. And now I need to find a new pediatrician as I would be stupid to work with this people again.

Office will ask for your credit card to store on file upon your first appointment. This is a red…read moreflag. Please be aware they will charge you without running something that is typically covered by your insurance company. The billing department doesn't really exist and you cannot talk to anyone until you demand to talk to the office manager about unlawful charges. Office charged me for a covered wellness visit, and it took four months and a tremendous amount of time and demanding to get that reimbursed.

Have been our kids PCP since we moved to MI in 2015. We mostly see the NP, who is AMAZING. She has…read moresuch a great bedside manner with my girls. We always feel really comfortable here and now that my kids are older elementary age, the providers always ask them directly if they have any questions or concerns and it is soooo appreciated.

absolutely love Dr. Shilling. I have 2 kids and she is not my first pediatrician but she will be my…read morelast. I have no problem driving the extra distance to go see her.

I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!

Yesterday was Gabby last day with this amazing woman and doctor for 15 years and Gabriell total 21…read moreyears since birth. This woman not only was her doctor but her bestie. You will always be a big part of our lives Dr. T

The staff and doctors are always patient and understanding to by autistic son. Very good serviceread more

just for a covid visit ended up paying 800 and still don't know how much more i would be paying…read more There lady dr is dumb and you would literally feel, she doesn't know anything, and you visited them just for wasting your money. I really curse her from bottom of my heart, and she deserves it.

My 3 Children have been patients of this office for 13 years. When we first started that I was…read moreHappy with Dr. Ajay and also Lamis. I recently made an appt with a very specific from that needed to be filled out. I went into detail over the phone when making the appt, what we were coming in for. The morning of the appt I received a phone call stating that I needed to call my insurance company and add Brentwood as my Sons PCP. I explained that I had a PPO and had not had a change in my insurance since being last seen there. She told me to contact my insurance company or my visit would be cancelled. I called my insurance and they said that is not a requirement of a PPO (which I already knew) I called Brentwood back and the same girl answered that phone, her attitude was repulsive. I work in healthcare, so I try to kill with kindness. She again told me that it was a requirement and then put me on hold, someone else then picked up with phone and told me it was a mis understanding and I was all set for my appt that afternoon. We arrived to our appt 10 minutes early, We were taken back about 30 minutes after appt time, again, I work in healthcare and waiting does not bother me. I understand emergencies come up that can push patients back. Running late is not held against them! Then a D.O. that We have never seen and is not on the website comes in and immediately says that he will not fill out the form (concussion for MHSAA) He says that it is a liability and he will not sign it. I informed him that is says right on the form that the physician signing hold no liability for clearing the student. Also, at this point we had been seen at trinity, he had a very mild concussion and had been following concussion protocol for 2 weeks and would continue concussion protocol with schools athletic trainer until she sees fit for him to return. MHSAA requires a follow up and clearance of physician to return to play. Dr. Bazzi refused again to sign the form and gave me a CDC "return to school" form that I explained was a waste of time as he had been back to school and MHSAA was a requirement. We left without the form being signed, Myself moving my patients to clear schedule and My son being pulled out of school early only to have to make an appt with another Practice. It is disappointing the amount of turnover within the staff and physicians at Brentwood over the years. It is disappointing that then you call and make an appt with a specific Doc you will be made an appt with whomever. If Dr. Ajay and Lamis could get a good supporting staff, it could be great again

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

We take our daughters here and they love all of the doctors! They're all great with kids and seem…read moreto really care!

Let me start with saying that all doctors in the practice are AMAZING! We met with Dr.Ober, Dr…read more Bobal and amazing Dr. Economy!!! All of them are absolutely outstanding! And I highly recommend all of them but what prompted me to write this review is Dr.Economy!!! Omg! She is not only super professional, patient but the way how she cares for my kids is unreal. She tells them that she treats them like her own kids! She is so caring and considerate that it's beyond anything that you can imagine. If I could give 10 stars I would :)))

Dr. Tice and her staff were on top of it. We came in for a last minute (frantic) visit and I was so…read morepleased by the care of her and her staff. Not only did they take us right away, but they were also very personable. Many of my friends have had positive experiences here too, I'll add.

From the owner: At Twelve Oaks Pediatrics, we strive to be partners with…read moreour patients and their families, providing education as well as medical care. We are a practice dedicated to providing high quality, up-to-date health care to patients from birth to 21 years of age. ​​ ​Services include well child visits and physical examinations, same day sick visits, immunizations, ADD/ADHD consultations, school/sports physicals, basic treatments and new parent meet and greets.

It's great I have had good experiences with them. They give good care and help a lot.read more

We just moved to Michigan, need heath forms for kids school. We were just told because we have…read morereligious exemption, they will not see us. It's under Michigan law not to discriminate against any child!!!

Amazing doctors! I have used this practice since my oldest was born (6yrs ago). Their primary…read moredoctor is Dr. Denise Lippitt but we have seen them all at one point or another and they are wonderful. They are kind, beyond helpful and they go above and beyond for you. Dr. Lippitt treats my children as if they are her own. She's more like a friend than a doctor. The front desk is friendly and reliable. I never have difficulty getting an appt and I rarely wait long. There are toys, books, a large fish tank and movies for the kids. The nurses are very sweet and patient with the kids. I have recommended this practice to many of my friends and I plan on using them until my kids are grown.