David's Shoes in First is a treasure - high quality merchandise, excellent pricing, superb customer…read moreservice, and accurate fitting! I just purchased my third pair of shoes from David's and could not be happier.

Picks on man with disability. Needed a shoe that fit a foot brace in. The man told me I could try…read moreshoes on at home and return them if I didn't like them then changed the story when I wanted a return.

I think this is a great location. Right in the heart of Harvard Square and a pretty spacious layout…read morethat is easy to navigate and see what they have in stock. Employees were super nice from giving recommendations for items based on what you're looking for to checking stock for other sizes or colors options. They do have a pretty solid variety here across their inventory for men, women, and children. If they don't have a particular item that you're looking for, size, or color, they can help you order it to have it be delivered to the store for pick-up. With the Patagonia brand, returns and exchanges are also easy. They want you to be satisfied with what you are getting, which I love about the brand. Good quality and especially during seasonal sales, would recommend exploring!

This place is awesome. Quick service, good value. Patagonia is the best brand out there. It's…read moresustainable. And this store has great selection and is uniquely located.

I ordered a pair of shoes from their website. It turned out they were not what I wanted. That's on…read moreme. I mailed the shoes back. I have sent an email to customer service twice in the last five days and have not received a response. Good product but, poor customer service.

I believe this is the new location of Vibram after the Newbury location closed. They have a wall of…read moresoles and many different five finger shoes, boots and sneakers with the Vibram sole. They have events such as at 6pm on Tuesday they have a run then drinks after, and Thursday they have a speaker come in. You can just your shoes "re-soled" by adding a new Vibram sole with a machine they have. The staff there was friendly and they immediately greeted me. I didn't ask for prices but was an awesome place I would recommend checking out if you're in the BU west location. I will make another update once I try their events and update upon their prices. You can easily get to here via the green line to Boston College and get off at the BU West stop then it's a two minute walk.

I was excited to finally visit one of my favorite brands/online stores in person…read more Unsuspecting shop, looks basically like a Bodega (duh) on a side street from the outside but inside is a small ish boutique shop with a small selection of clothes and sneakers. I got lucky and was able to grab a Carhartt x Bodega tee for myself and another Bodega tee for a friend as well. The staff here is nice but it can get busy in here.

JUST RUN! * HORRIBLE CUSTOMER SERVICE…read more* RUDE OWNER & STAFF * UNREASONABLE RETURN POLICY I wanted to return the jacket when I found it was too small for me. But Bodega refused to do that since they told me that it was a final-sale product. I checked up, no obvious sign on the item page to show it's a final sale item, and no obvious sign on the cart page and check-out page. They told me there is a warning on the sale page: https://bdgastore.com/collections/sale, it's true, but I don't think it's enough to let the customer know well about our rights and help us to make the decision. If I knew the jacket could not be returned I might not buy it since it's a Japanese brand and the sizing usually is weird. I tried to sort it out by emailing them, but the result is not what I expect. Also, you can see from the emails attached, the online customer support manager is extremely rude and proud which makes me feel uncomfortable as a customer. An online support manager supports me nothing. -- To Billy B. below, claimed owner, No Offense, but are you serious? The manager, Nick, was being very rude and savage to me. I used to work as a PR manager for an international fashion brand, I know how it works to please the customers and provide the best service. I also shop from almost all the hype websites including HBX, END, Supreme, DSM,  ssense, ALD, NOAH NY, Mr. Porter, matches, LN-CC, farfetch, etc. It's truly my first time being treated this way. Firstly of all, It's obvious that your website and system are not clear enough for the customers to know about the all the on-sale pieces are the final-sale pieces which is very uncommon from other shipping retailers. The same situation happens all the time according to yelp comments and you have known about it but you do nothing. Your staff should have to apologize to the customers for all the inconvenience first because of your difficult policy. Always comfort the customer, then find the best solution. And then, go to improve your website and system. But now I only see that they use "the independent company" as an excuse to get rid of my reasonable request. By the way, most of the websites I mentioned above do mark the final-sale pieces very obviously for their customers. For sure that it's very easy for your IT guys to insert a final-sale sign on every on-sale page. Secondly, if the order confirmation is a commitment between us as you said to make me obey that I can't return the products, how you could be free to just cancel 4 items of the order without my permission? It's exactly to break our commitment and agreement, isn't it?  So, you can see what you did is totally unfair to the customers. As I said to your staff, I know how hard to run an independent hype retailer, and I want to support the business. I did shop with your website multiple times. But the customer service you provide is humiliating the people who pay money to support your business. If you, as a business owner, still feel it's nothing wrong with your service and staff, that could be a disaster.

Mia rooftop next to Umbria is an amazing experience! The ambiance, the drinks, the food are all…read moreamazing! Drink menu and wine list are second to none! You are part of the dePasquale experience there for sure. But the key to the experience are the bartenders, servers and hostesses. Friendly, engaging, and professional and very customer service oriented. Kerri was a difference maker in the 4 times I have been here so far and I will come back!!!

Cute, affordable clothing and accessories! Helpful friendly staff. The only drawback I see is the…read morereturn policy. I am shipping this to my niece and if it doesn't work for her, we may not be able to get it back in time.

amazing quality the future of TV still very expensive it a few more years the screen is about 2300…read moreand the project is about 3500 so we have a little ways to go before the general public

AWOL: Addictive way of Life. Sounds like my kinda store!!!…read more I came here specifically for a pair of sneakers that I called to confirm they had and they carried. The employees were extremely helpful and not pushy or pretentious like some other kick carryin places in Boston are known to be. Cute T-shirts a ton of sneakers. You won't find any $700 rainbow Nike's here. Just another boutique that caters to Urban sneaker wearin, T-shirt lovin Bostonians. As a matter of fact, don't come here if you LOVE your "super cool no-one else has kicks." This isn't the place. It is for people like me that think I am super cool, because "at least I didn't buy them from Lady Footlocker."

Great staff and extremely well run. Not my local store but I treat them like they are, shipping is…read moreexcellent and when I get the chance to visit it's a pleasure.

I am a huge supporter of any business in my hood, but they really need to work more on…read moresales/service. I have had two experiences with them...this is how they rolled. Neill: Hi, I have always owned and ran in (insert shoe) but have heard that the new (insert shoe) is out and is getting great reviews. SEAC: We don't carry that shoe Neill: Oh, well...I'm past my due on new shoes and was looking for a change. SEAC: We won't get that shoe for months. *end of conversation* (this would have been a great time to talk with me about what I like in a running shoe and help me understand that one of your models would be a great change!) Neill: Hi, what do you guys have for running hats/sweatbands? SEAC: We don't carry any. Neill: Nothing? SEAC: What do you need one for...? Neill: To keep the sweat from running down my forehead and burning my eyesight out that would send me running into traffic. SEAC: Yea, we don't carry anything. (Really...maybe I could wrap one of your numerous 'SEAC' T-shirts around my head, there were plenty of them) This would have been a great time to explore options such as; taking down my email and putting me on an update list when new products arrive or even going so far as to order a couple items in for me? I'm not sure what your business model is...but without more focus on service you are not going to win my loyalty. You can have pretty windows and a nice logo, but I can't imagine that pushing me over to city sports can be very good for your bottom line. I like to run and I like to do business in my neighborhood. Even though I love the idea of this business I can not give over two stars until they mature a little in their 'retail senses'.

I ordered a pair of Ministry of Supply pants in December and did not receive them until February,…read morewhich already felt like an excessively long wait for a roughly 200‑dollar pair of "business travel" pants. When they arrived, they were wrinkled out of the box and the cut below the knee was oddly baggy and flared. The hems were uneven and the sewing looked amateur, not what I expect at this price point. Although the pants technically "fit," they made me look frumpy below the knee and were not at the level of my usual professional wear. This did not improve with a trip to the dry cleaner and a pressed crease. The marketing that these are business attire you can travel in felt misleading, because the fabric wrinkled easily. The underlying issue was poor construction, not just temporary wrinkling. The most frustrating part was the return policy. By the time the delayed shipment arrived and I had a chance to assess the quality, the purchase was already outside their 30‑day return window, and customer service refused a return. In other words, the shipping delay effectively wiped out my ability to return a clearly unsatisfactory product. Given the combination of slow fulfillment, disappointing quality, and rigid handling of the return window, I would not purchase from Ministry of Supply again and would urge others to be very cautious about the quality and to watch the return timeline closely.

I signed up for phone messaging and I could not remove myself from the text messages, I could not…read moreblock the number, and I emailed their concierge and they said they've removed me from the list but I am still being spammed with their text message. It is unfortunate, it was such a cool company when they first started out. I will not do business with this company.