It is my first time visiting TD Garden, located above North Station. I am a Boston Celtics fan and was looking for some souvenirs. I picked out two pins that I thought would be a perfect addition to my collection. The only thing I would mention is that there was definitely a lot of talking among the staff on duty, meaning that they did not have enough work to keep them occupied. read more

In town looking for Celtic gear for our son in California. Picked up a shirt, landyard and pin. They had lots of shirts and hats but the store had much more Bruins gear than Celtics. Will look around for a nice tote before heading out. BTW, Larry Legend forever! read more

Ordered a Winter Classic Jersey online on Black Friday - 11/28, there was no disclaimer about the jerseys not shipping immediately, though I assumed there would be a delay because of the holidays, and special event jerseys never shop on time.. so I gave the benefit of the doubt for about three weeks until I received my entire order except the Winter Classic Jersey. The Invoice in the bag had a note that the jersey is "shipping separately". My whole order on the website reflects having been shipped. Since 12/22 I've been trying to get information about my order via several e-mails and phone calls with the pro shop and I cannot seem to get in contact with a single person. Living in California, I get one game a year to see my B's, and wanted to wear my new jersey to the game this weekend. I thought ordering over a month in advance might do the trick. Working in retail inventory as a buyer through the pandemic, I am aware that it's not difficult to inform customers that a product won't be shipping immediately, and when it's not available immediately, retailers know when the product will likely be available. This is just poor customer experience all around. I'm not putting it on the staff, as I'm sure they're busting their butts, but I have received no update besides that the Proshop is inundated with holiday orders. Friends that ordered jerseys the same day are receiving theirs, and also received additional updates on their orders that I did not receive. I would really appreciate ANY update on my order, absolutely atrocious customer experience. read more

Horrid experience. My wife ordered an adidas retro-reverse Jersey one of the first days pre-order was available (Nov 6). Was supposed to be a Christmas gift. Reached out several times via email and by phone (left voicemail for Jessica). Zero response to our messages. Still no jersey. AVOID this shop at all costs if ordering online. read more

I should have read the reviews here before ordering online - there's a reason they're the cheapest. I guess I should be happy my order only a took a month. Multiple emails ignored. They never answer the phone and their voicemail is full. Read the other reviews and go to Fanatics. Bruins fans - we deserve better. read more

Spent $225 on a customized Bruins jersey in September. Wore it a couple of times for a few hours to show it to friends and hung it back in the closet. I basically treated that jersey like a museum piece. Never washed it and it never was exposed to water. Yet two months later, I noticed that the name tag was peeling off. I e-mailed Boston ProShop and they sent me a return form with the following instructions: "Return form .sent ..we will re-stitch//sorry for the inconvience..boston bruins pro shop". So I sent in my jersey. They contacted me a week later asking me why I had sent it. Explained that I needed it fixed. Then I never heard from them again. A month later I finally e-mailed them. No reply. A second time. No reply. A third time, and then they replied - they sent me a blank e-mail with a return form... I then sent two more e-mails, a week apart trying to be as succinct as possible: Where is my Jersey? - No reply. I also contacted their FB page admin who forwarded my request to I don't know who. Nothing happened. Purchasing this jersey was a once in a lifetime thing for me - $225 is a LOT of money for me, and for something that is not essential, it is unheard of in my 46 years on earth. So as much as I hate to make a fuss (I've been very patient and remained extremely polite) after two months and not knowing where my precious jersey is, I must assume that I am not likely to see it again... So they basically stole $225 from me. Never again. read more

ProShop Powered By Reebok - Sports Wear Near Me - Boston, Massachusetts

Pre-ordered a Reverse Retro jersey on 10/28 and paid on my card immediately. Jerseys were supposed to start shipping 11/15 and be there in time for Christmas. Now on January 23, I have still not received. I have called and emailed several times and they do not respond. They sent a couple of form emails about the delays but they tell you to email or call with questions and their voice mail is full and they don't respond to email. My son had his heart set on this jersey but I will never order from them again. I simply want an honest update on the order and to know if it is actually ever coming or not. But it is impossible and from all the other comments and reviews it looks like others are in a similar situation. read more

Don't order online. They are slow, no customer service or tracking. Forget about them answering the phone.

Exactly what I wanted, shipped the next day and arrived in 3 days. Most of the recent poor reviews have been regarding Bruins jerseys, so I took a chance because my order was Celtics gear and shouldn't be affected by the supply chain issues that the NHL was having. I was right, or got lucky, and everything was smooth and painless. read more

Terrible customer service! Save your time, sanity and money!! I ordered two items on 11/29, never received a confirmation email (but I did screenshot my order number) or anything regarding shipping (their website said items will ship within 1-2 business days, it's been 7 and no notice of anything). I have been trying to call for 2 days only to get a full voicemail. I finally got through to the voicemail today and was able to leave a voicemail, so they clearly are checking the messages but must not be returning them since I didn't receive a call back. I've since called and still can't get though (and the voicemail is full again) and I've sent emails. At this point I want to cancel my order but I can't even do that. They really need to get their customer service together, this is one of the worst experiences I've had. I will not be buying from them again. read more

Customer service is poor. I've been e-mailing them about an item on their webpage via an option they supposedly provide and then they don't respond. initially they got right back to me via e-mail (Once) then that was it. I've sent follow up e-mails that have just been ignored. It's a poor way to treat potential customers due to their unresponsive support team when inquiring about purchasing an item... definitely not good business. It's a great way for the customer to stop spending their money there and shop elsewhere. Improve your level of customer service and I would love to resume shopping at the ProShop. I just can't support any business which ignores their customers. read more

Terrible service. People standing everywhere but completely uninterested in assisting customers.

I totally disagree with Jessica. Maybe you guys should read the Fine print on the receipt and the store policy before you purchase!!! Most stores have a 14 day -30 day return policy!!!! btw, especially without the receipt. The problem is the education system in this country is so bad most people can't read!!!! The Pro Shop is a good experience for the average sports fan, especially for people who like the Bruins, Celtics, etc. It has lots of cool stuff and I would highly recommend the store. I have been in a number of times and never experienced (jerks) as Jessica calls them. The employees have always been helpful and friendly. So please give it a shot , you'll find the pro shop to be an inviting place. Take it from someone who works at the Garden! its a cool place. Cool as Ice!!! Please people those of you who like the prop shop please rate it high here . Jessica obviously didnt read the fine print or use common sense to realize that most stores have a return policy of 14-30 days. it depends on the store. Please dont let one review from someone who doesnt bother to read the print deter you from coming to the pro shop You'll find out that its not as bad as she says it is. read more

I love the Bruins. More than that I LOVE hockey. Blame all that French-Canadian blood in my veins (but fear not, I hate the Canadiens as much as the next Bostonian). You come to expect the pricing that comes with the Pro Shops, but for authentic gear, it's rather worth it. I'm knocking off a star for the crowds. I hate crowds. Being that I love hockey, I came in the other day to make sure I was asking my parents for the correct jersey size for Christmas. You see, I asked for a Milan Lucic jersey this year and I want it to fit me despite the fact that they are all designed to be worn by the menfolk. Of course, my parents response was, "What the hell is a Milan Lucic and why do you want him for Christmas?" The day the Pro Shop actually is willing to sell me Milan Lucic I will gladly give it beyond five stars. read more

Very very pricey. However, they have things here that are exclusive to the shop and you wont find them elsewhere, so get em when you see em cause they might not be there the next time. It does get preeeettty packed here before a game so try going early on a Saturday or on a non-game day. They have strange hours here too, so youll never know if they'll be open or not it seems. GO B"S! read more

A huge upgrade from the old ProShop if you're a Boston fan or Boston resident. The old one used to be a very small, very tight shop in the North Station commuter rail terminal (I still sort of miss it). The new location may be hard to find for some - it is located upstairs on the 2nd floor. You can take the elevators up then take a left when you get off or take the open escalators (on the side that the bar restaurant is on). Parking can be difficult around the area, but it is obviously train accessible (being at a commuter rail and MBTA stop). It is pretty large and packed with Bruins and Celtics gear (sometimes one or two Patriots or Red Sox items). You can find all sorts of clothing, jerseys, toys, a wall of hats and caps, accessories and a variety of memorabilia. I think it's a pretty good collection. They also have areas sectioned off for ladies and children (less variety but still available). Prices are pretty up there, but that's what you expect from any official ProShop or team store. They do have a small sale rack, but nothing like they used to in the small shop. Staff is friendly and helpful. I can always find what I need - whether I am browsing or in a rush. The only thing I think they can work on is their online store, but I think the best part is going in and being able to see and try on what you're buying anyways. read more

Went here looking for a 2008 NBA champeens commemorative poster that was on my sister's list that I was then going to get framed. Very slim pickins in this department - Paul Pierce, Yao Ming, Zdeno Chara, couple out-of-market NHL stars - random. Not much left in terms of Championship items. They had some nice 8" x 10" photo prints, and a framed autographed picture that cost $1600. Feast or famine! It is pricey, but what do you expect? It also depends on the item. No matter where you shop, if you want authentic jerseys, you're gonna pay. However, for virtually everything else, it's about the same prices as a mall or strip mall store. There are good deals on sale items. A few years ago, I got a throwback St. Louis Blues jersey here for $35, but it looks like they're focused now mostly on the Celts and Bruins gear. I am going to split the difference between Jessica and Jeff and give the Bruins Pro Shop 3 stars. Jeff, she's got a legit gripe, dude - fine print or not. Also, you bash the education system in this country, but don't know how to use a comma. Soooo, yeah. read more

Great customer service! Out of state Bruins fan who placed a online order, for the mystery pucks box, could not be more excited, box came each puck was individually wrapped with Bruins wrapping paper, got 5 total pucks, that was worth way more than the price of the mystery box! Love them! If you have a Bruins fan these mystery boxes are a terrific idea! Also customer service was outstanding! They go above and beyond what they have to do! Thank you Boston pro shop! And keep up the great work! Jay read more

Came in the other day just to check out the store as I had time to kill in the area. Place seemed pretty clean, everything seemed in order and there wasn't any clutter. Store seemed short staffed as there seemed to be only one guy on the floor and one girl at the register. The guy on the floor, Tom, was really helpful and friendly. Ended up walking away with some good clearance items! read more

Horrible, actually non existence customer service, placed order almost 2 weeks ago. No delivery info, tried calling multiple times, no answer just a full mail box. They don't check their voice mail or email box. Will I receive the Christmas gifts I ordered? Who knows. Terrible experience, never again. read more

I've always had good luck at the Pro Shop. All the licensed products are expensive everywhere, so that isn't a shock. If you're a Bruins or Celtics fan it more than likely has what you're looking for. I don't recall the help here being rude, I think that bad review just caught them on a bad day. It's always a mob scene in here on a game day, so your best bet is to swing by on a day when the B's or C's aren't at the Garden. read more

bad bad service with 2 girl at the counter gossiping at the counter the whole time I was there. It was a small cluttered mess and might be the worst Pro sports team official pro shops I have ever seen. The price however are market price which is good but, wow what an OCD person's nightmare in organization. I would hate to see this place on a game day. read more

ZERO stars for you, evil store! Yes, this is the official store of the Fleet Center, so I guess they think they have a right to be ridiculously overpriced, as you'll find that in any sports stadium. But, how about trying to be friendly? How about some customer service? My dad bought me and the boy Celtics shirts right after the championship (go Celts!). The boy's was waaaayyyyy too big, and we happened to be in town. So, we traipsed over here to exchange it, receipt in hand. Well, first off, the store was closed for inventory so they only had a small kiosk in North Station. I handed over the receipt and explained the situation to the clerk. He stated that they no longer had that shirt because it was a special one for the Championship, so it couldn't be exchanged. I said that was fine--we would do what any other store does for an exchange and pick something else out and, if the second item is more expensive, just pay the difference. He stated that was impossible because they have a 14 day return policy and the 14 days was up YESTERDAY. I explained that we just flew in from out of town and came here immediately and couldn't he make an exception. Nope, none. And, no new shirts to even purchase because their stupid store was closed. I'll get my shirts online from someone else, jerks. read more

The only reason I buy stuff here is if I get compelled for something new before heading up for a Bruins game. The prices are very high. It can get extremely crowded before games, but the staff is usually happy to help with whatever you're looking for. read more

Great team store! Have been to many...great selection here and sales staff is very friendly. Go here for all your Bruins and Cetlics stuff! prices are pretty decent for an arena shop too... read more

Order a sweatshirt online over two weeks ago said 5-7 days to receive it still have nothing an no order update. Have followed up with multiple emails and phone calls with no response. read more

I ordered 2 Bruins Winter Classic jerseys on October 26 2015.. It is now December 17 and I've had to call them at least 40 times, because the phone number they list as a contact, Nobody answers.. After some research I found 2 other numbers to call (customer service and general info).. The only number I have been able to get someone to answer is the general info.. So after many, many phone calls I finally talk to someone on Monday and they say I'll get an email by the end of the day..I get the email saying, coincidentally, my jerseys have been shipped..I get an email from Fed Ex saying they were delivered on Wednesday.. Great..I get home and find out they only shipped one of the jerseys.. So today I try to call, AGAIN...I must have called each number 10 times.. No answer, I've left messages as the voicemail asks, Never got a call back... BY FAR THE WORST EXPERIENCE I'VE EVER HAD.. MY FRIENDS AND FAMILY WILL NEVER BUY ANYTHING FROM THEM AGAIN.. Horrible customer service, horrible time frames, How can you run a business when NOBODY EVER ANSWERS THE PHONE!!!! IF I COULD GIVE THEM A WORSE RATING IT WOULD BE IN THE NEGATIVES read more

This is the first and only time I've ever felt the need to review any place. I ordered a custom jersey back in early December and was told it would take 3-4 weeks. Well my first complaint was that the jersey was completed in the time frame, however, for some reason they didn't charge for shipping initially and didn't save my phone number so they had no way of letting me know it was ready to ship. When I finally called looking for it, they told me the story and put it in the mail. The jersey I received was awful. The lettering on the back was completely crooked and looked like a knock off. I got on the phone and the shop apologized and said if I sent it back, they would replace it. A month later, I was told my new jersey was in the mail. This time, individual letters were crooked, and one of the letters was a different color (gold vs. yellow). After playing phone tag with the shop yet again, I'm told my only options are to return the jersey for another one (third time's a charm?) or get my money back. I have multiple jerseys from the shop and none are even close to this bad. I even went as far as calling friends and looking at their similar jerseys from the last 2-3 years, and none compare to the ones that I was sent. For this kind of money, I find it to be a joke. I was nothing but patient with everyone there who tried to help me, assuming that it was because of the holidays that my initial jersey was messed up, but after 3 months and 2 botched jerseys, needless to say, I won't be spending my money at the the pro shop any more. read more