We recently moved to Washington and this place was highly recommended by a friend. Our first visit was wonderful. We are so glad to have found a place that supports their community, supports military vets and obviously cares very much for animals. Before raving about how much we loved everyone at this clinic, I want to speak to some of the negative comments/reviews that I read below. First, if you don't like the tone of someone's voice and it annoys you, is that REALLY a viable reason to give a lower rating? I think not. Regarding the wait time - yes, we did notice that it was very busy and there was a wait at almost every stage of our visit. That said, no one was impatient and everyone seemed very happy and understanding. Could that be, perhaps, because the staff is amazing? Does it take longer maybe because the doctors spend as much time as needed with you to ensure your pets are thoroughly taken care of? Is it this busy because this place ROCKS? My answer to the above questions would be a resounding YES. OK, enough sarcasm. So our experience was awesome. We were greeted with friendly smiles, and filled out paperwork. We have two medium sized dogs and Dr. N took plenty of time examining them, but first getting down on the floor and making them comfortable. Our dog that never gives licks or kisses was licking Dr. N within 30 seconds. They loved him and so did we. The Doctor was knowledgeable about our breed and it was obvious he loved animals and wanted to give them the best care. All of our questions were answered and we were very happy with the exam and consultation. By the time we were done and waiting for our final bill and medications, the waiting room was full and we did have to wait about 20 minutes to close out our bill for that visit because they were so busy. I didn't mind at all as I was able to see how all of the other pets were handled and how happy the other patrons were. The cherry on top? The bill was MUCH less than we expected it to be. Compared to our other vet, it was about half of what we might have normally paid. Yep, we are sold. Love this place and the people, we are so glad we found you! read more

Today my mother took my 19 year old cat in to be put to sleep because she had been throwing up for the last few days and then started throwing up blood yesterday. our whole family love our pets and we did not want her to suffer in pain and she is very old, it was time. we have taken our pets here before and was always treated with respect however today was the complete opposite. today my mom was traumatized by how this vet treated her. When Missy came out of the carrier she was barley responsive, her eyes were glossed over and she was drooling so clearly she was already in the process of dying and the vet checked her for fleas and looked at her teeth and proceeded to tell my mom she wanted to treat my very old cat and didn't feel comfortable putting her to sleep. She wanted to prolong my cats suffering so she could charge us for unnecessary medical procedures knowing that the animal was going to die anyway, then tells her to take missy to the humane society as if we are having our healthy pet with a minor bout of nausea euthanized because we don't want her anymore or something. After making her feel even more upset by adding guilt for wanting my cats suffering to end they proceeded to charge $45 for 5 minutes of this vet trying to suck money out of our family and not doing anything for my cat. When she voiced her experience to the people in the waiting room to warn them some other employee decided it was a good time to state their records show she is 15 years old which is wrong however arguing my cats age was some way to defend the vets reason for refusing to help. Taking a pet to the vet feels like going to the mechanic, they just want to trick you into expensive medical procedures and do not care for the animals quality of life at all. a few years ago when we took my same cat their for a urine issue and had a great experience but it was a different vet treating her so I don't know if it is new management or what but they don't have the animals well being in mind just greedy salesman trying to make a buck off my dying cat. St Francis vet clinic was able to fit her in, saw my cat and understood what needed to be done. they helped her pass on and comforted her throughout the whole process. their assistant even put the box with her remains in the car. they didn't once try to talk her into unnecessary treatments to try and prolong my cats suffering for a profit. In response to Rachel larsens comment: You are the vet that refused to help my dying cat just to try to make a buck off my family's love for our pet so standing by the medial oppion of your doctors is a cop-out, your trying to shift the blame to all the vets that work there instead of owning up to your chosen behavior. During an already emotional time you seriously traumatized my mom and she would never under any circumstances shout racist antisemitic slurs at anyone. My old dying cat, that had started to vomit blood after 2 previous days of vomiting anything she ate and laying in her bed drooling, needed one thing and that was to be relieved of her suffering but you were hoping my mother was a gullible person you could guilt into maxing out her credit card on unnecessary and possibly torturous medical procedures prolonging my cats pain and suffering. Not only are you heartless, unprofessional and greedy now you are a liar. Trying to save face by lying about my mom to cover up your unethical behavior is about as low as you can get. Your waiting area is right on the other side of the exam room so I can guarantee they could hear her even before she left the room, I'm sure if anyone asked the many people waiting when my mother came out would varify that she was not saying anything racist but warning them to watch out for pets wellbeing in your care. You are required to take an oath to protect animal health and welfare, and prevent and relieve animal suffering however clearly you will disregard it when it is in your best interest. I strongly warn anyone to accept the medical advice from this clinic and to get a second opinion before making any decisions for your pets health. read more

My dog has been going since he was 3 months old to your office and nowhere else I told recently. Why don't you have his records? I have moved to East Paden Vet and they are excellent, spend time before, during and after. After his surgery they called 3x. All the people are happy to be there, love the animals and it is fast check in and out. They also email all chart notes so they won't get "lost" read more

I've been going to Orchards Vets since 1998 and they took care of 4 dogs though the years but this new system of leaving a very small dog gets very upset when left alone is not a good thing. Buddy gets really scared in there. When I get him out he is totally shaken up. Their way of handle their operation is not for me or my dog. So after all those years I'm done. This isn't for me so I'm finished. The Manager isn't help full at all. Jack/Buddy read more

Today was the final straw. I've been a client at Orchards vet for years and dealt with phones being busy for 30 or more minutes, being put on hold for more than 30 minutes, waiting up to an hour to see the vet (an hour after my actual appointment time), and waiting more than 30 minutes to get an invoice to check out and pay (pre Covid). All this because I like and trust Dr. Atwell. But today I'm done. I was a few minutes early for an 11 o'clock appointment and had to wait 28 minutes to get her in. The system currently used there is to go in and put your pet in an unoccupied room (pets name is written outside on the room's door) and go back to the car and wait for vet to call. I did so. Vet called and we talked. I was told my pet would be back in the same room waiting and I was to go get her right away. Paperwork was going to take a few minutes and I would be called as I waited in the car with my pet. I went in to get my pet...no pet in the room marked with her name (same room she went in at first). I waited a few minutes...no pet. I tried calling and got a recording telling me to call back. I called for approximately 10 minutes and got a recording each time (10-15 calls or so). While I was standing outside the door trying to get through on the phone, I could hear a pet frantically whining and barking in the adjoining room. Finally got through on the phone and I told them my pet wasn't in the room. I was told she was... She was NOT. A couple of minutes later a tech brought her into the correct room. My pet was frantic - panting with anxiety and fear. I complained and was offered a lame excuse about a door not locking or something. No apology. I told her I wouldn't return there again - even after using them for years. Still no apology. read more

This place literally saved my dogs life. I originally took my dog to Columbia River Veterinary and they charged me $600 to examine my dog. They said they thought his tooth was the problem and was gonna charge me another $1000. I was desperate for a solution and called Orchards Vet. They said to rush my dog over. They examined him for $37 and Dr. Eric believed he only had a infection in his mouth. He gave him 3 shot and meds and the next day my dog was almost fully back to his normal self. Due to the expense of Columbia River veterinary we almost put our dog to sleep. This place and Dr. Eric saved my dogs life and I can not thank them enough!!!!!! read more

I'm writing this review from one of the exam rooms. I made a 3:30pm appointment and showed up at 3:15 and got checked in. It is now 4:50 and I'm wondering if they have forgotten I was here. I've never experienced anything quite like this, but this is the last time I visit here. read more

Yes this facility might be little old but i could tell all the staffs there actually cares about your pet. I rather take my dogs to place like this than nicer with fancy equipment and all they think is how much they can get $$ out of you. I strongly recommend this place. read more

Where do I start!! Such an amazing place!! With genuine people who really are there because they love animals! The lady's at the counter are always smiling and greet me and my doggies(children) very warmly! This is the only veterinary clinic that I have been to that my dogs actually get excited to go to! They pull me to the door! :) We see Dr. Neilan Snowden who is soooooooo good with my dogs! I love the fact that he gets right down on the floor and spends the first few minutes creating a welcoming bond with my dogs! They really trust him and love coming to see him! He is very patient and knows what he is doing! And he doesn't rush through any of my appointments, he always makes sure to take the extra time to make sure my dogs are at their tip top health! Lastly I love that they aren't all about the money here! They REALLY care about the animals! And it shows! I will NEVER go anywhere else! And I will always refer them to all my family and friends! Such an amazing clinic! read more

Orchards Veterinary Clinic Is so amazing! I love Dr. Eric and all of the staff. They are so caring and able. Great place to take your furry friends! read more

For as long as I've had my dog I have took him to this vet, such nice people work here. They are a VERY small place and the phones are always busy and the lines are always long but its so worth the time! I now have 2 dogs and a cat that go to this vet and we couldnt be any happier! read more

You want to take your furry loved ones to a doctor who cares as much as you do? Then this is where you should be going! Dr Eric has been there for... uuummm... well, forever pretty much. He started as a volunteer/kennel cleaner if I recall correctly, and eventually grew up and went to Veterinary school coming home to buy the place, or become a partner (Not sure which... but the point is that he is one very awesome Vet!). The gals up front are always helpful, and friendly and greet your pets like they are the most important "person" there. I also know many others who use this office and they are all very happy with the services received, also. We do miss Jeannie when we come in, but thankfully (for me, anyway) she is working the reception counter at another business I frequent, so I still get to see her smiling face. read more

My family has been bringing our furbabies here for as long as I can remember. From my childhood pets to my current puppy kids, they've been given the best care imaginable at a very affordable price. The wait can be atrocious at times even if you have a previously scheduled appointment, but that just means it's a fantastic place to go! My little girl puppy doesn't like the thermometer in her tushy, so the vets have always been accommodating to her modesty. I love that! I'll continue to bring my furry family members here for as long as they're in operation! read more

My family has been going to Orchards Vet for 20 plus years and I have always talked so highly, but my last few experiences have left me feeling shocked. Firstly bringing my dog in to go to heaven and then being questioned. After thinking I'm walking into a euthanasia, crying hysterically and then to have the vet come in not knowing what he's doing fully was like are you kidding me? Apparently the reception wrote down "euthanasia unsure." Seriously? I was very sure my pet had been helped multiple times and it was her time. So thanks for that horrible day. Second, just days ago I was bringing me dog in to get many teeth pulled. The receptionist I was talking with proceeded to ask if I am ok with them pulling all his teeth. I said um wait did you ask my husband these questions the day before? And giggled I might add cause I was honestly unsure. She said no. I said ok not sure if all teeth were approved and asked if they would call if it was more teeth since my husband had gotten a quote and she sounded like she was asking generally about all the teeth. She said because the dog is under and I get that but we had a quote and she wasn't getting my questions, so she proceeded to interrupt me and aggressively ask if she should just call my husband. All while I'm sitting in my car out front just trying to do the drop off. In shock I said yes, apologized if I came Off mean and hung up. I called back hysterically yet again and talked to another receptionist that finished the drop off. Not sure what has been going on there lately pre covid and during but that's not how you treat people. I get you are there for animals but those animals have owners. You should know. read more

I have been using Orchards Vet. Clinic for 13 years. Dr. Atwell Eric is the best. He is the only Vet I trusted no others. This place is very busy as they are the best. Dr. Eric is a very compassionate when I euthanized my 2 loved ones. Till now he still remembered my lost. I went though the radiation for my first dog Big Molly in Beverton , at the end I need to let her go. Then, my husband passed away. My second dog Lucky with Jaw cancer and need to euthanize. Within 3 years, I lost them all. My healing process and therapy all thanks for Dr. Eric compassionate, loving care and friendship. His inspiration made me feel is my honor to let them go. My third dog Little Molly now 11 years old, he saved her life 6 years ago. Although now I am alone with my Little Molly, I never worry as he always be there for me. Also thanks for his assistant Haley, she is very kind, caring and personal. Two of you keep up the good work. Thank you for everything. God Bless, Mimi read more

Small and busy clinic. Alot of vet clinics don't take walk ins and OVC does. If you are okay with the wait they will always see you. They stay after hours to make sure everyone is seen. Which puts the staff working 12 to 13 hour days because they care. Even the doctors will cut lunch short or not take a lunch to make sure all their clients are taken care of. All the doctors are kind and compassionate. They don't do unnecessary treatments. You can tell how much they care about their clients and their patients Dr. Eric owns the clinic and is a wonderful person and doctor. Some of the mean reviews are really hurtful to read about him because he is such a great Dr and person with a kind soul. I think this pretty much sums up how I see the OVC:) read more

I will preface this review by noting that I have been a loyal customer for 20+ years. This is my family vet. I have referred countless people to this clinic. Even after moving out-of-area, I still made the commute to see the vets at OCV. Most of the people there are wonderful and true animal lovers. Why only one star? My experiences have varied in quality, especially when they are in a rush as they are always very busy and often do not take the time to speak with you and make sure your questions are answered. They do not always take the time to explain things to you. This was not usually a problem, but after this last time, I will never step foot into their clinic again. I scheduled an exam/neuter consult for my young male dog. I told them that I also needed a rabies vaccine. I had already performed a 10-way DHPPL regimen at home. We checked in, I explained he needed rabies only, and volunteered the information about his at-home regimen so they could note it on his chart. We went in for the exam, talked to the doctor a little bit about the dog, he recommended we wait to neuter until 10 months. I tried to talk to the doctor about the vaccinations he was given, but he was more interested in asking my husband (who is an immigrant from Australia) questions about guns and culture in Australia. He gave my dog 2 shots. I wasn't entirely certain why he was given a second, and since I had thought I was pretty clear at the counter, I thought they might be using a 2-stage vaccine. I didn't ask the doctor, and I probably should have as he was much more friendly than the receptionist, Lisa. I did not, for any reason, need a 6-way booster. On getting to checkout, I saw I was charged for the DHPPL. Twenty-something dollars, no big deal. But my concern was that he was given a vaccine that he did not need. I asked the receptionist Lisa about it and she said that I had told her he needed it, which could have been a misunderstanding... I guess. Or she just wasn't paying enough attention to me when I told her what we needed. I feel I was justly upset. I did not yell, I was not irate. Had she apologized and conceded that she made a mistake or misunderstood, I would have paid for it and been on my way. However, Lisa insisted that I asked for the vaccine and she was not mistaken - as if I don't know my dog's vaccination history when I've administered each of his vaccines. No apology, no acceptance of personal responsibility. There is no excuse for that in my mind, as is shows poor character. When they are supposed to be caring for my animals, I cannot risk their well-being because listening to their customers is not in their company policy. I did not want to write this review, but then after I requested vet records and moved vets, I saw what they had written on the chart about me. There is a falsehood on the chart stating that the doctor had explained the Rabies and DHPPL vaccines to me - he did not. He was in conversation with my husband. At no time before, during, or after administering the vaccines did Dr. Snowden explain the vaccines being received. It also reads in my chart that I was irate and there was a misunderstanding - which is also a falsehood, as Lisa assured me that she had not misunderstood. While I was definitely upset, I was not irate, however the attitude that receptionist Lisa took with me, definitely did not help to diffuse the situation. Then to see what was written in the chart just to absolve themselves of liability is so incredibly dishonest that I can't stomach ever speaking to these people again. I have no idea how they won "Best of Clark County" unless the rest of the veterinary clinics around are run by the 3-stooges and a mad scientist. read more

They are so busy you can't even get them to answer the phone. Our dog has pancreantitus. They couldn't get him in. It took several phone calls and plenty of time on hold to be told to bring a sample of diarrhea so we could be treated without an appointment because they're so overwhelmed. Understood, but they took a sample to figure out what was going on and were supposed to call us back 4 days ago for an appointment. Thank God we took him to an ER. He would be dead by now. They totally forgot us. Would suggest you look elsewhere, unfortunately. read more

Dr. Eric is wonderful. We have been bringing our pets to Orchard's Vet Clinic for over 15 years. Sammi (our chocolate lab) loves to come to the vet. Dr. Eric always answers all my questions (I usually have a list) and the technicians are always very helpful and nice. Everyone at this clinic loves pets, you can tell by their interactions with them. I would highly recommend Orchard's Vet Clinic to anyone who has a dog or cat. read more

I can't say enough good things about this place. They truly care about your animals. You will never feel guilted into a treatment like other vets. We had been coming to Orchards for 11 or so years but chose to go somewhere else due to the long waits and our newest dog having severe anxiety. Worst decision! We came back. I can't find the same quality care in the area. Orchards is top notch! read more

We have been using Orchards Veterinary Clinic since 1994. The doctor's are extremely knowledgeable, experienced and supported by a well trained, consistently friendly staff. Too bad to see a review someone didn't like an outdated office. First of all it's very clean and one can't compare a little age to quality care or pay remodeling fees in the bill. This is probably the busiest vet in town! We have taken all our cats and dog's here for annual checks, illness, or injury also our family members and neighbors use them as well. We always leave knowing our animal's have been correctly diagnosed and never over charged. I truly appreciate this group! read more

I was referred via close friends to this clinic after we got our pup. I was surprised to get three referrals from different sets of friends whom i respect highly in the care of their dogs, all of them going here. I have been there quite a few times now and have been very happy with their prices. The staff is awesome and are clearly true animal lovers. And to make good people cry, my bff and her cousin both had their dogs die naturally and were sent personalized cards in support and signed by the whole staff... That went a long way to my bff snd her families healing... Great clinic!!! read more

I've used this vet clinic for 28 years! And though it's "my" problem sometimes to adjust to new staff they are wonderful there! I totally trust their judgement and compassion that they have for our fur babies as well as for our family when we have had to have some of these babies leave us ! read more

This place is top notch. The staff is amazing all around. They care about animals, and understand that their humans love them dearly! I live in Portland so I only visit when my pets need dental work, but it definitely is worth the drive. They provide excellent service while not robbing you blind. It's truly a service to the animals because some people are not able to shell out thousands of dollars for care. I've taken my Italian Greyhound and senior cat for dentals with extractions and both time I was impressed with the reception area, and Dr. Eric. He was down to earth and explained things patiently while the lobby was full with clients. Thank you all for all that you do. I've been recommending a lot of coworkers your way! read more

Always very busy and takes awhile to get an appointment, but very friendly service and willing to fit "Drop ins" in if we can make time to wait. read more

Before I even got my dog almost nine years ago I asked 3 dog owners whose judgment I trusted who it was that they used as a vet for their dogs, & all 3 said they used Orchard's vet. You get personal professional & knowledgeable service at a very reasonable rate. If you are required to perform treatments at home the doc always explains clearly what it is you are to do. My dog likes the way she gets treated to the point of me thinking she sometimes fakes an illness so I'll take her in for a checkup. As far as the building goes, it's clean & functional. If they built a new fancy office you would see the same docs & be charged another $20 a visit to pay for it. If you are looking for a vet for your family pet & don't give this place a try, then you are doing you & your pet a disservice. Good luck- Scott & Cloie read more

Dr. Neilan and staff are are very nice. Although we did not have a hard diagnosis through them, the medications they prescribed for our kitty brought him back in two days to normal. I got to spend a precious few weeks more with the best cat/pet I ever owned, but we lost our kitty after he relapsed. We were referred to an ER vet and he was diagnosed with a cancer tumor. Although the surgery was successful, he did pass 5 hours after surgery. read more

This is nothing short of a wonderful clinic. They are well loved by the community and have a large clientele so it's important to be patient with them, because they aren't just rushing animals in and out. They really care and take the time to ensure quality health services. From the front desk, to the vet techs, doctors and even on the phone, I've always had their support and concern for my cat. Thank you for being there from the beginning to her final end. read more

PROS - The Vet service itself was good - The Doctor was well mannered and explained everything thoroughly. This is what I'm putting first in my review because we wouldn't be there if we didn't need a trained professional. I've got nothing against the actual Vet doing the real work in the back. I trusted them with my best friends health and they delivered. Cons - Where do I begin? That's probably what you'll say when you walk in and find that there simply is no line. No designation of where people can sit/stand. It's chaos. For a business as busy as this one seems to be it's obscene that nobody can take 5-10 minutes to manage the flow of traffic through their front lobby. The front desk attendants themselves are another matter - as it is stated elsewhere - they are nice but in a very forced sort of way. Everybody seemed totally fake and spoke in ridiculous high pitched "I'm talking to a baby/idiot" voices which ensures that I want to deal with these people ass little as possible. Finally, the final offense for me was the way they handle prescriptions. Want to get the prescription filled somewhere else cheaper? THEY CHARGE $10 TO WRITE OUT THE SCRIPT. Cephalexin is a $4 generic at almost any Pharmacy and can be used for both humans and canines. They charged me $14 dollars for 14 pills - a dollar a pill. In contrast, St. Francis Animal Hospital nearby gave me the script for free and I got 42 of the VERY SAME PILL for $4 - a measly .095 cents per pill. I'll return here in a pinch but I'd advise others to try and find a Vet that has its act a bit more together in the front of the house. Price gouging on medicines is wretched - the only reason they are charging $10 to write out the script is so that they can profit off of something you can get far cheaper elsewhere. Vet care is already an expense most people can't afford. How about you actually compete on pricing rather than using draconic policies to goad people into buying from you? Long story short - great Doctors doing good work backed by a terribly managed front-of-the-house team and work area. read more

I came in to get flea meds for my little billy, and I have never met a more condescending person in my life. I think her name was Hope or Joy, but she was far from that. Never met someone who gave me so much sass. I am never coming here again. read more

I have been taking my dog and cat to Orchards Vet for a few years now and have been very pleased with their service. The staff has been very friendly and the doctor I see has been very knowledgeable. I really get the impression that they cared about my animals when I brought them in. They always seem to be busy. I feel thats a good sign also. I will continue using their service for a long time to come. read more

Our family and friends have used this clinic for our pets for 20+ years. It's a very busy clinic. They don't oversell unnecessary procedures and pull on your heartstrings and take advantage like other clinics do. You're probably wondering why the one star rating then. Our dog needs sedation to trim his nails. Due to covid (we all have been hit hard) and the stay at home order we have been unable to get our dog in for his nail trim. Periodically one of his nails will break and it's very painful for him. My husband called and spoke to Lisa seeking walk-in times and was told they are no longer doing that so he requested an appointment and was chastised instead, "if you would cut your dogs nails more often this wouldn't happen" and told he needs to take his dog somewhere else. I called back and spoke with Lisa explaining the situation and was essentially told the same thing. She argued with me and was EXTREMELY rude and unprofessional. She refused to schedule our dog an appointment period! I explained that I would seek medical attention somewhere else in the meantime and cancel the appointment if I found help sooner. She still refused and hung up on me. I called back and was passed through two people that were obviously asking her what to do. A very kind woman came on the phone and said our dog is due for his vaccine boosters and the earliest appointment is February 2, 2022, then quickly asked to put me on hold. Lisa came back on the phone and began to refuse me an appointment claiming liability if we wait to fix his toenail. Remember he is also due for vaccines and still needs his toenails trimmed. She googled nearby vet offices and acted like I should be so grateful that she is passing us off to somewhere else. I still asked for an appointment and she was hesitant to give me one and lied and said the soonest he could be seen was February 11, 2022, keep in mind five minutes before that I was told 2/2 was open. I called her bluff and scheduled him for the 2nd. I'm extremely disappointed and will never use this clinic EVER again. I will make it my life's mission to tell everyone I know about this and stop them from using this clinic. I will go on every social media platform and shout from the rooftops to let everyone know that this clinic has horrible customer service and do not care about their patients. It's a shame because the Doctors are amazing. I'm serious, take your family elsewhere! My dog is in pain and the soonest they are willing to see him is a month away. When I call I'm criticized and told how I should care for him by a receptionist. I don't think so. read more

We have been coming here for over a year. Although the staff and drs are very helpful and friendly, The chaos is real and it' seem so unorganized at the front desk. I wish they had a better check in system and that they would run on schedule. Perhaps one dedicated spot for checking in for scheduled appointments, dedicated spot for tech treatments such as nail clippings, purchases and payments- and one designated spot for those that are coming for drop in medical appointments. I understand that you can drop in and it takes a while to be seen, but when you have an a scheduled appointment and then they make you wait for 30 to 45 minutes to be seen, it becomes very disappointing and frustrating. As much as I'd like to continue coming here I may have to look for another vet because my time is valuable just as anyone else's and would like to be seen as soon as I can closest to my appointment for my pet. My dog suffers from anxiety so having her wait out in the waiting area with all the other animals tends to make it worse. She becomes disruptive to everybody else. Doesn't help my stress worrying about how she is affecting others. Upon finally being seen in a room, I explained I was frustrated and they said that the doctor was running behind because he had something going on. Upon check-in it would be nice if they would inform that there is going to be a delay- give us the option of staying, rescheduling or doing something else in the meantime. Checking out takes just about as long. Very disorganized and sad situation. read more

We have been bringing our dog to Dr. Eric for a few years now. He's removed some tumors from her a few times. Our dog loves Dr. Eric and we can tell that he truly cares for her. He took the time to explain to me what was going on with her cancer and how we can best treat her. However, there's another Dr. there (I can't remember his name) who just didn't care at all. When we first got the diagnosis of the cancer he called to let me know. I was wanting to ask some questions so I had requested that my fiance not be the first contact and that I be called instead. Well he called my fiance and gave him the news and that was that. I called back asking to speak to him, I let the front office know that I had some questions about the prognosis and what to expect. The first thing he says to me when he picks the phone up was "there was no confusion on my part when I spoke to your fiance". Very defensive and not responsive to my questions. I was able to speak to Dr. Eric the next day who put my concerns to rest and answered all my questions. A few suggestions: get a bigger waiting room. What if someone has an aggressive animal in there? There is not much room at all and I don't want my dog near an aggressive dog if they were to by chance attack. Also, there needs to constantly be someone at the front desk to check people in. We checked in 30 minutes late to my dogs surgery because they were so backed up. And I was there an hour early. I stood there FOR AN HOUR to check my dog in. People are patient, but there are the people that will walk straight up to the counter and think they're next in line when there's 10 or more there first. There is no organization to it at all. We will continue to go back, but only because of Dr. Eric. read more

I will never take my pet here again during covid. I brought my pet on time for her appointment - and you now have to wait in your car and call to check in. I tried calling 15 times before I got through (took about 12 mins). I then sat on hold for another 8 mins while they were waiting for a room for my pet. So my appointment was 20 mins late. On top of that - you now have to leave your pet in a room by themselves, which terrified my poor dog. She looked so scared when I left her in there alone. And - I know I cannot call easily to check on her. What a nightmare for pets. My dog was absolutely terrified. The vet is scary in itself to dogs, but now my dog has to go in there alone and scared? Absolutely horrible and unnecessary. I will be finding a new vet. Edit - also on top of this, once I got my dog in to see the vet they proceeded to tell me that what I brought my dog in for did not exist, and talked to me very rudely. I had to make them call my husband, and then they figured out the issue was actually valid. He told them the same info I did - so apparently they didn't listen to me. I had also asked for flea meds, and they completely forgot to give them to me. I just cut my losses and figured at this point I'll go somewhere else. read more

I've been coming here for over a decade, and while there are about 2 vets there that I adore (Dr Eric is one!), the staff is usually overwhelmed by patients, some of them are argumentative, and the newer vets are just rude. When I saw one of the newer ones, she didn't even look at my dog about the problem I had brought her in for! AND she argued with me over what meds I would let my dog take! There is no seperate area for sick dogs; the waiting room is a rectangle, and taking your dog through it is like walking through a mine field. But that is building structure, not staff. The staff has to deal with crabby or idiotic patients, so there sometimes is a reason for their attitude, but not always. read more

I can't help but think that some of the prior reviews posted were not based in truth. The staff at Orchards Veterinary Clinic have always been friendly, compassionate, and honest. My family and I have been taking our pets here for years and have had only positive experiences. We feel confident in the treatment we receive each and every time. Agreed that the wait times are long, but that's just because they have so many loyal and happy customers! read more

The facility is very small and very busy all the time. The building is out dated and can be uncomfortable with 10 people with there sick dogs all crammed into a small space. If you're a walk in, expect to wait an hour before seeing a vet. If you want to make an appt. expect to wait 3-4 days before getting your sick dog in. Here's my kicker, this is what motivated me to come onto Yelp and leave this bad review. When my dog was in the final weeks of his life. I took him in to see the vet about some sores he had developed on his legs and feet. I knew that I was going to put my dog down soon and just wanted to treat his sores. I had spent hundreds probably a couple thousand dollars on medical treatments at this vet office over the last two years due to medication, blood test, etc. The Vet took one look at the sores and said they were common in dogs his age, but couldn't wait to mention weekly $40 dollar cold laser treatments and sign me up for more blood test. I could never get a new prescription filled without having to bring him in for a check up or more $150 blood test that would turn up the same results as always. After talking to another vet, they told me that they should have probably talked to me about putting my dog down a while before that instead of trying to bleed my wallet out before he died. I feel this vet office would rather see a dog suffer for a while to get another grand out of its owners before even recommending euthanasia. But, Maybe, thats just the vet business. read more

I took my cat to this clinic because we thought he had a UTI. He was peeing outside of his litter box and the pee looked like it had blood in it. So I called this clinic, and they said we could come in during walk-ins and have them check my cat. They never mentioned it was $40 by the way. From the sounds of it, it sounded like it was free from the way she was talking about it. Anyway, me and my mom took my cat (Bubby) to the clinic for a walk in. The waiting room was overflowed with dogs and cats. It was very overwhelming to me and especially Bubby. They seemed to be very understaffed and overbooked. We waited about 20 minutes, and they called my cats name. The lady that called his name realized he had no cage and asked if we needed one. We said sure, and went and got one for us and said we would up shortly. We assumed that we would still be up next, since we were in line , but we had to wait 2 HOURS after they called his name. Finally, when they called his name, we all went into a room. The vet asked us questions, seemed to be pretty irritated which was unprofessional, and then, without even taking a urine sample, recommended antibiotics. He said there were two flavors: chicken and vanilla. We expressed that the chicken flavor was obviously the better choice, I mean which cat is going to like vanilla flavor!? But they went ahead and gave us the vanilla flavored antibiotic. The total ended up being $70, even though we didn't even find out what was wrong with our cat. I tried feeding the antibiotic to my cat many times. I tried putting it in his food and mouth feeding. He simply refused to eat it. And I mean, I understand that because obviously a cat isn't going to like vanilla. My mom called the clinic about a week after and told them that the vanilla wasn't doing it for us and requested the chicken flavor. They said they couldn't give it to us and that we should just try alternative things with the vanilla flavored one. Unsurprisingly, nothing worked. My cat never ate any of it. So, we kind of forgot about it. My cat seemed to be getting better on his own and we didn't think much of it. 2 months later, my cat is in lots of pain. He becomes very lathargic within a small amount of time. I wasn't home much during these few days so I couldn't take him to the vet. One day, I find him laying on the grass in the backyard barely moving. I start freaking out and then I tell my mom. We take him to the St Francis vet instead this time. The moment we walked in to this vet, we knew it was so much better. The waiting room wasn't crowded, the staff we very nice and welcoming, and we were helped almost immediately. An assistant came and took our cat to a vet for an inspection and gave us our own to room to wait in. After about 10 min, the vet came in the room. She told us that he had a bladder infection that spread to his kidneys and they were failing. She said it was too late to do much. That our only options were surgery and to put him down. The very seemed very sympathetic and her eyes were sad. So as hard as it was,we decided to put him down. I'm so angry at myself for not going to the St Francis clinic instead. They would have diagnosed the problem months ago and we could have saved my cat. That is why I'm giving this place a one star review. I'm heartbroken that you guys could have saved his life, but you didn't. You didn't even think to do urinary sample, even though it could have saved his life. Shame on you guys. read more

We cannot say enough good things about this clinic. It may be busy (because it is so popular) but all you have to do is call ahead and they'll get you an appointment! Their prices are incredibly fair and everyone who works there is beyond lovely. They have absolutely gained us as clients for life! read more