We love our pediatrician, but the billing practices are predatory. We are a new patient family and…read morewe accidentally missed a prescheduled appointment. Rather than coach us on their missed appointment policy, they charged us $75.

Dr. Unrau, Dr. Rosborough + Dr. Collin Dean (child psychologist) | Great staff | Great after-hours…read moreservice We've been coming here since my daughter was born. She's now 4 years old. Her first pediatrician was Dr. Audrey Unrau. She's now retired, but she provided excellent care for our little one, and now we find the same level of care and assurance with Dr. Rosborough. We've also come in to see a few other doctors and nurses for issues that needed immediate attention and all are professional, knowledgeable, and kind. It is rare that we experience long wait times, but the very few times we do, we were updated and given options to reschedule or stay. Our kiddo is very shy and doesn't easily warm up to new people and places at first. Both Dr. Unrau and Dr. Rosborough knew how to interact with our little one, making her feel comfortable while carrying on with exams. They're extremely patient and offer excellent advice. I never feel rushed with the list of questions I present them nor do I feel pressured to do anything I don't feel comfortable giving or practicing with my family. I've been able to get my kid in immediately when something like a mysterious rash suddenly pops up. I value the after-hours service too. Care shouldn't be limited to business hours and that's something they recognize. Talking to their nurses after hours has been very helpful in that they provide knowledgeable advice, assurance, and are able to schedule immediate appointments if necessary. The nurses are very patient. When my daughter was a young toddler, she was VERY fearful of the weight scales and height measurement ruler, and I really liked that nurses like Mia (sp?) were very understanding and patient. She told me she wanted to create positive experiences for my kid at the doctor's office, so she didn't want to push it too much with the eye and hearing tests before our exam. She offered other alternatives and offered another time to have it done. The rooms are bright and fun. The waiting room has fun fish tanks that my daughter always remembers and looks forward to seeing. We haven't experienced any rude staff and were never made to feel like we were another patient. We appreciate the level of care here and would recommend this place to others looking for a good care team for their kids. Other things worth mentioning: they have a great team of psychologists for all ages. When we needed some help with behavior regarding tantrums, potty training, and mealtime, Dr. Collin Dean provided very insightful advice to help us understand the developmental changes going on with our toddler. I highly recommend him.

Spoke with the office manager about some billing concerns, but the conversation was very…read moreunpleasant. If you prefer a more patient-friendly environment, I would recommend avoiding this office.

I was just refused as a new patient because of my age (60). In their words, I "will be aging into…read moreMedicaid soon" and they are "leaving space open for those are not". No other qualifiers.

I would give 0 stars if I could. I am extremely disappointed in how this office handled my…read moredaughter's appointment. During her visit, I was asked to step out of the room and told I would be brought back in after the initial exam. That never happened. While I was out of the room, they drew blood and administered vaccines to my 15-year-old daughter without my knowledge or involvement. She was not properly informed about what the vaccines were for, why bloodwork was being done, or what the potential side effects were. She told me afterward that she felt pressured to say yes and that everything happened so quickly she didn't have time to process what was going on. I understand that there are laws around minor consent in certain situations, but this was handled in a way that felt dismissive of parental involvement and left my daughter confused and overwhelmed. At 15, she should have been clearly educated, given time to ask questions, and supported -- not rushed through procedures she didn't fully understand. We were never provided printed documentation listing the vaccines given, information about side effects, or even a clear after-visit summary. Additionally, bloodwork was repeated despite us informing them beforehand that labs had been completed just one month prior. That should have been reviewed before proceeding. I was also disappointed to learn there is no accessible patient portal to review medical charts, visit summaries, or records. The way this situation was handled -- both during the appointment and afterward -- has caused us to lose trust in this practice. We will be seeking care elsewhere. I strongly encourage other parents to ask detailed questions about consent policies and communication practices before choosing this office.

Friendly staff, check in is fast. Little wait time to be seen. Providers listen to questions and…read moreconcerns. My children love doctor visits!

We've been taking our 3 kids to Badia Jabbour over the past 9 years -- her and her staffs…read moreprofessionalism, compassion, and love for the children are a few reasons why we continue to choose her. Even on office days where we need to contact through the on-call service, she has come back to her office to help treat our children. Highly recommend for any kind of pediatric care for all families.

If I could give a minus zero reviews I would.After going to the clinic and getting my kids…read moreappointments done,my phone went off and was not able to call my ride so I requested the front desk if I could borrow the phone to call for my ride which they agreed to.And if this was against the rules they would have told me no from the moment I requested to call.As I was in the call I could tell Jabour was uncomfortable after coming to the front desk and saw me using the phone,Called her assistant and unprofessionally went back and forth talking to her clearly it was about the phone I was using to give my ride the address to come pick us up,I had 3 kids with me,then she boldly came and interrupted me while still in the phone saying patients were not allowed to use the hospital phone which I apologized and tried to explain my situation because my phone was off.The next thing she asked me to wait outside in the rain for my ride because they wanted to close for lunch. I was in shock how do you send a mother outside the hospital with 3 kids by her side(4months,3years old and 8year old yet it's raining who does that.The worst part is when I was standing out in the rain 2 adults patients came out from the hospital after being kicked out they were shocked to see me out with my 3 children.I don't know how she's still practicing terrible are you a mother yourself,How are you a doctor or you looked down upon us because we were black?I thought you are from Africa too where was your level of empathy whether black,green or white.Then when you were contacted you lied and said you asked me to go to mackdonald to wait for my ride.How dare you!Did you see the distance between the hospital and Macdonald with a small child on a car seat and my 2 other kids.Shame on you I thank God we found a wonderful doctor for my children and a better hospital where people are treated like human beings. There was no way I was going to return there thank God

doctors and tech are great! Their receptionists are rude in person and especially on the phone.read more

Let me first say that Dr. J (Dr. J Rosenbloom) is top notch. He clearly cares about the kids, and…read moreinforms the parents. He speaks like a parent to me, not a doctor who knows a whole lot more than me. Anytime I have brought him a concern, he never says or implies "that's a stupid question" or demeans me for asking it. He takes the time to really engage and explain everything. To me, that means the world because he cares for the two most important people in my world. I have met several of the nurses and they are always a pleasure to work with. I was actually really warmed by speaking to the triage nurse over the phone because she was SO kind, reassuring and answered EVERY question I had when I called in. When you're worried about your kiddo, THAT is exactly the kind of reassurance you need. I also really liked the emergency docs we have seen the two times we came in on emergent visits and didn't get to see Dr. J. I don't recall the names of the doctors we saw, but they were both female and both excellent. I appreciate that the medical staff is top notch. The staff in administration, is another story. I have never dealt with being billed for my "patient responsibility" and not having the front ask if I want to pay my balance when I check out; but getting a "collection letter." I got a statement requesting payment and 2 days later got a past due letter. I was less than pleased about that. They also seem to be a bit clueless on how to speak to people on the phone when they call in to schedule. If they could get the administration and billing staff to get it together and for the love of all things good, be professional to parents calling in, I could give them 5 stars. But the admin right now is just not the same level of excellence that the medical staff is.

Love our primary, Dr. Baynham is awesome. She listens, is great with kids, respectful, thorough…read more Love her. And love the entire practice. They are super on it. The space is great. The team is wonderful. I've loved ever provider we've met with.

Front desk needs better training on communication skills and listening skills, so rude.read more

Metropolitan Pediatrics is top notch. As a heathcare provider who has worked as a medical…read moreassistant and nurse in pediatrics, I personally know what a well functioning team should look like and they check all the boxes. From making the appointment to check-in to getting checked out. The whole experience was pleasant. They are consistently considerate, professional, great with my kids, and the providers don't act like they are in a hurry to get to their next patient. Dr. Lin is perfect for my 15 year old daughter. Gwen her nurse/assistant is a treasure! Mr. Casey was so personable and patient with my 13 year old son at our establish appointment. So very pleased to have him as my son's primary care provider. My teens are neurodivergent and are very squeamish around blood draws and immunizations. They have a whole menu of comfort measures they offer the kids for distractions, from sour lollipops, to cold spray, to using plastic sheath called a shot blocker designed to distract the kids from the pain of the injection. Metropolitan Pediatrics you deserve 10 stars if they would let me give them here. We appreciate you greatly

As with any large clinic with multiple clinicians, experiences WILL vary based on who your provider…read moreis. We were originally paired with someone who was not a good fit for us. She was very set in her ways and pushed things on us that I very clearly said I did not want. In fact, I read our first chart note and it literally said "Mom said not interested in XXX. Placed a referral for XXX". Everytime we saw her, she placed a new referral for this same exact service and I would get calls from the clinic we were referred to asking us to schedule. I almost switched practices. I called and spoke to someone at the front desk, who understood my concerns and made a recommendation for another doctor. We have been seeing Dr Nygard for a couple years now and are very happy with his care. We don't have to fight for appropriate referrals for specialty services, he is wonderful with my very curious four year old and I trust his advice and recommendations. We've had good follow up with everyone at the front desk and unlike experiences notated below, we did receive follow up after a trip to the ER. As an added bonus, I love the projector game in the lobby, it makes it very easy for my kiddo to transition in to the clinic and keeps him busy while we wait. Overall, I am really happy with this clinic.

Pretty sure I'm gonna switch pediatricians and it makes me sad, cuz it's not his fault it's the…read moreoffice staff.... I get here and they ask ME if there's a copay... and then tell me if they have to bill us it's a 15$ fee? Like why didn't the person who I spoke to yesterday tell me that it was my job to find out the copay? I told her that my child isn't double covered anymore... I am pretty sure every place I've been to found it out before my appt.. ugh... it's just inconvenient AND we fill out the contact/insurance info EVERYTIME we come in... It's like they don't save our info? I'm just over this office staff! When I explained to the woman that I didn't know who to call or anything she just kept saying that they'd have to bill me the $15... yes I get that! Thanks! Otherwise all the pediatricians and nurses/medical assistants are great! Especially Dr Emmrich

Great doctors but the front office staff is absolutely terrible! If I weren't so pleased with our…read morepediatrician I would switch in a heartbeat. The staff doesn't greet you with a smile like they are happy to see you the stare at you through closed glass like your invisible. Then when they finally decided to help you its not with a smile or a kind grin. It's like you're bugging them. I work in the medical field and this would not be tolerated.