Pretty sure I'm gonna switch pediatricians and it makes me sad, cuz it's not his fault it's the…read moreoffice staff.... I get here and they ask ME if there's a copay... and then tell me if they have to bill us it's a 15$ fee? Like why didn't the person who I spoke to yesterday tell me that it was my job to find out the copay? I told her that my child isn't double covered anymore... I am pretty sure every place I've been to found it out before my appt.. ugh... it's just inconvenient AND we fill out the contact/insurance info EVERYTIME we come in... It's like they don't save our info? I'm just over this office staff! When I explained to the woman that I didn't know who to call or anything she just kept saying that they'd have to bill me the $15... yes I get that! Thanks! Otherwise all the pediatricians and nurses/medical assistants are great! Especially Dr Emmrich

Great doctors but the front office staff is absolutely terrible! If I weren't so pleased with our…read morepediatrician I would switch in a heartbeat. The staff doesn't greet you with a smile like they are happy to see you the stare at you through closed glass like your invisible. Then when they finally decided to help you its not with a smile or a kind grin. It's like you're bugging them. I work in the medical field and this would not be tolerated.

This clinic refuses to treat children who choose not to vaccinate, even for sincerely held personal…read morebeliefs.

We've been coming to Olsen pediatrics for over a year with a three year-old and an eight month old…read more We have had a great experience from start to finish with the nurses, the scheduling availability and of course Dr. Musselman. These reviews are mostly bad because of people that have never actually visited this clinic. I highly recommend Olsen pediatrics to other parents in the areas with little ones.

Be careful and ensure they charge you the correct co-pay! They overcharged me over double my co-pay…read moreand I have been given conflicting info about when that will be refunded.

We have been with this practice because Dr Elia was paramount in saving my baby's life when he was…read moreborn - 8 years ago. That's why I can give them 2 stars. But the practice itself isn't caring, don't try to be friendly and has no customer service department. During all those years we've been with the practice maybe once I was able to see Dr Elia for a not-early-scheduled well child visit . Last year I had to cancel the visit last minute and was rescheduled for FOUR months later. I am not complaining about the $50 fee I got billed by mail that I paid immediately but the conversation that followed with the receptionist. She said that Dr Elia was "our busiest doctor" and we had to reschedule for 4 months later! I can't wait for 4 months to get a covid vaccine! Like, is this a joke? Plus, I am happy for him if hi is the "busiest doctor" in the practice, but that doesn't mean that he can't have time for my boys. Pretty poor remark. No doctor should be too busy for their patients. (Eventually we got our boys to get both their vaccines somewhere else) The tip of the iceberg was when I received a collections letter that I owed the practice a value around $300 that had been outstanding for 3 months. I immediately called the collections agency and paid the bill. Now, how come I never received any MAIL, PHONE CALL or EMAIL about it? When I called metropolitan pediatrics they said that I had a "paperless" account - which I don't recall signing up to. As I previously mentioned, when I received the mail about the fee for cancelling, they sent me a mail with the charge. Why have I received a letter for the late cancelation fee but didn't receive a letter for the outstanding balance? Above all, how come they didn't make a quick phone call to inform me of the outstanding bill? Is it more profitable to send bills to collections? Poor customer service. So I finally sent the practice a pretty angry message through mychart about one or two months ago and nobody EVER got back to me. No apologies, not "lets try this again". Nada. Interestingly complaints made on Yelp or Google get answers... I wonder why... Currently looking for a more thoughtful and caring practice.

There was no wait time. The receptionist and the PA were both kind, polite and professional. I felt…read morelistened to and cared for. With the meds prescribed, I hope to be feeling better soon!

Been having a rough go dealing with a work injury and came across Maxem after an ER visit, the…read morerelief I feel from not only having my injuries dressed and treated properly but the mental relief when it comes down to paperwork aspect of things. I left better than when I arrived. Shoutout Marques for taking the time to let a patient feel seen and heard.

We were referred here by my mother in law and the same doctor that was my husbands doctor is now my…read morekids doctor and I'm beyond happy for it Dr.gyerko and his assistant miss.Nikki are amazing they treat my kids like their own and I couldn't be more appreciative of them !

We've been going here for 6 years and both our kids see dr.stephanie. We love her! She's everything…read morewe could've hoped for in a pediatrician. Everyone here is so great. The office staff is friendly and efficient and everything is always clean. Honestly, we could not ask for a better experience for our children.

Total ditto to the other experience with the front desk staff. Very condescending and was giving…read moreme medical advice over the phone when he's not the doctor. Definitely avoid.

DR. Lam is The Best in Specialty of Podiatry. She diagnosed my foot pain thus revealing bone spurs…read moreand misalignment of body from a hip replacement and I am very thankful I am under her care. Dr Lam is very easy to understand and explains fully what I need to do to take care of this problem. Thank you Dr Lam, Cinnamon the office staff, and Herb who is a wonder in assisting Dr. Lam and explaining procedures used in the healing. Thank you All for the wonderful and thorough Care

Dr Burford treats osteoporosis, which is my reason for seeing her. She is a great communicator,…read morevery thorough, and has set up her staff to double check that labs are done before visits. I am impressed with the quality of care she provides. She doesn't make me feel rushed and manages to answer all my questions. I highly recommend her.

Exceptional !! We moved to GA but looking forward to being in touch with her. Dr Burford is a…read more wonderful person and a true professional.

I've had care here multiple times now. The staff is all very easy going and kind, the Dr's take…read moretime to discuss and answer your questions without making you feel rushed. I've had a couple of lab work ups without issues and some in office one day surgery's. I brough my son in for what I assumed was a sinus infection and they did an amazing job with him ( 12 year old ) They took time to explain what needed to be done, the Dr did some strain counter strain techniques and did an ear canal clean out like Ive never seen before. My son had instant relief. We will continue to refer Cascade Direct Primary Care to our friends and family.

Great service. Appointment was scheduled in a few days. Doctor took his time which doesn't happen…read morewith most doctors now a days. Gave full lab work up and went over everything in detail. Highly recommend.