Dr. Ling-an Wu is truly the best. We feel very fortunate to have her as our primary physician for…read moreboth of our daughters. She is very thorough, knowledgeable, thoughtful, and compassionate. I appreciate her follow- up calls (for visits that are a little more concerning) and her RN team doing everything they can to support us and our babies. Dr. Wu and her team seem to cover everything during a visit and I leave feeling more than confident after an appointment. A big THANK YOU to our frontline workers at SP and their continuous ability to provide us with world-class healthcare.

We transferred care from ohsu to sunset and couldn't be happier with our new pediatrician. Dr Wu is…read moreso knowledgeable, kind and up to date with her practice. We are so lucky our kids have such an amazing provider. Honestly she's perfect. There is a nurse that seems to not like her job but we don't interact with too much.

This clinic refuses to treat children who choose not to vaccinate, even for sincerely held personal…read morebeliefs.

We've been coming to Olsen pediatrics for over a year with a three year-old and an eight month old…read more We have had a great experience from start to finish with the nurses, the scheduling availability and of course Dr. Musselman. These reviews are mostly bad because of people that have never actually visited this clinic. I highly recommend Olsen pediatrics to other parents in the areas with little ones.

I recently moved my son from Kaiser to Tanasbourne Pediatrics and couldn't be happier with my…read moredecision. It's always nerve wracking to transfer care because you don't know if you will find someone better or worse but this was definitely a good move for us. Scheduling was easy, no waiting 2-3 months for a PCP appointment. I was not rushed at all in his appointment and left with all my questions answered. His new provider spent a lot of time talking with us and checking my kiddo over. I did not have to fight to get a referral and I felt heard instead of brushed off, a feeling I had felt frequently up until this point. Overall, it was a reassuring visit and made me feel like I was dealing with a human and not just a robot trained to follow a cost saving plan of care like I had encountered in lot of the big name hospital systems.

Very bad service they touched my daughter with dirty gloves, the same gloves that touched laptops…read moreand the carpet floor , very rude to patients and doctors are late for the appointments. Absolutely never coming back here again! Very unprofessional.

We have a primary Dr that we never see due to his vacation or other reasons however we have seen…read morethe arrogant nurse practitioner Dodi several times. She barely acknowledges the child in the room and is always asking invasive questions about our mixed race family. I get the feeling she feels she's bonding w us however when she ignores the sick child in the room I am more than concerned. I'm not here for social hour and I just don't believe she has the knowledge or skills to handle our specific child's needs. I've lost trust w the Chkldrens clinic due to Dodi and the office manager who I don't know the name but is severely overweight white woman who is very condescending to her subordinates. It's embarrassing to witness to say the least.

Went there for my son's annual physical. Receptionists was super friendly. But it seems the medical…read morestaff was in a bad mood as one was calling another patient back and gave us stern looks as we just sat there waiting our turn, my 13 year old son even commented on it. When it was our turn the attending nurse was very blunt and had no real beside manner. The clinician came in literally yelling at us saying we didn't fill out a questionnaire my son was not comfortable disclosing saying he was mandated to do it by law. Which is not true. Then when my son stood his ground and it was clear he upset us. He tried to act goofy and ask personal questions and garner personal plans and information. Then at the end of the visit, he teased my son who is extremely afraid of needles about going to the back and mixing up a shot to give him. Poor judgement and quality of care at this place. Only reason we finished the appointment was to get this OSAA Physical paperwork signed. Not impressed at this location.

Love our primary, Dr. Baynham is awesome. She listens, is great with kids, respectful, thorough…read more Love her. And love the entire practice. They are super on it. The space is great. The team is wonderful. I've loved ever provider we've met with.

Front desk needs better training on communication skills and listening skills, so rude.read more

We've been taking our kids to Dr. Whittaker for about 5 years now, and we're super glad to have…read morefound him and his staff. Three of our kids have complex medical issues and Dr. Whittaker has provided great care for all of them. He's very knowledgeable. And he does a great job interacting with all our kids and getting them to cooperate for their exams and medical care. You can tell that he cares about people. His staff are nice and very helpful too. Another review said their wasn't a nurse advice option, but I am pretty sure there is as we've used one several times. Also, the doctors at the office provide telephone coverage for each other, and when that is not an option they have other doctors covering for them. We've never had a problem getting advice/help after hours. As a dentist with my own office, I find myself watching Dr. Whittaker to see how he interacts with people and how he makes his office interesting and fun for kids. He's a good guy to emulate. I highly recommend him.

We went here once in our search for a pediatrician. I had heard that Shannon Brigman was great, but…read morewhen I called, she was NOT taking new patients. So We saw Dr Whittaker for a well baby check up. Everything was nice enough- the nurses were kind, we were able to get appointments in a reasonable amount of time and the doctor was personable. Unfortunately, I received advice that was for formula fed babies when I had just mentioned that I breastfed. Oops! In the end, I decided to not continue care here and switch to another clinic with access to a nurse line, female doctor availability and after hours immediate care.

doctors and tech are great! Their receptionists are rude in person and especially on the phone.read more

Let me first say that Dr. J (Dr. J Rosenbloom) is top notch. He clearly cares about the kids, and…read moreinforms the parents. He speaks like a parent to me, not a doctor who knows a whole lot more than me. Anytime I have brought him a concern, he never says or implies "that's a stupid question" or demeans me for asking it. He takes the time to really engage and explain everything. To me, that means the world because he cares for the two most important people in my world. I have met several of the nurses and they are always a pleasure to work with. I was actually really warmed by speaking to the triage nurse over the phone because she was SO kind, reassuring and answered EVERY question I had when I called in. When you're worried about your kiddo, THAT is exactly the kind of reassurance you need. I also really liked the emergency docs we have seen the two times we came in on emergent visits and didn't get to see Dr. J. I don't recall the names of the doctors we saw, but they were both female and both excellent. I appreciate that the medical staff is top notch. The staff in administration, is another story. I have never dealt with being billed for my "patient responsibility" and not having the front ask if I want to pay my balance when I check out; but getting a "collection letter." I got a statement requesting payment and 2 days later got a past due letter. I was less than pleased about that. They also seem to be a bit clueless on how to speak to people on the phone when they call in to schedule. If they could get the administration and billing staff to get it together and for the love of all things good, be professional to parents calling in, I could give them 5 stars. But the admin right now is just not the same level of excellence that the medical staff is.

We've had nothing but excellent experiences with all staff. They are responsive and kind, what else…read morecould we ask for?

Absolutely terrible billing practices. Don't fall for Dr. Faye Johnson's bubbly personality, she'll…read morebill you for every little thing. My son went in for an asthma check up and she spotted he had splinters. She said we'll take care of that as if she was doing us a favor. She plucked out the splinters and charged $414 for splinter removal (CPT code 10120*) which falls into the surgical category and hits our deductible and we pay out of pocket as we haven't hit our deductible. The splinter was sticking out of the skin and any parent with tweezers could have done it. No incision was made nor was it documented and this shouldn't even been coded other than E/M. This borders on up-coding fraud or pure incompetence (a simple plucking of a splinter billed as a surgical procedure). Absolutely absurd. Don't trust Dr. Faye Johnson or Westside Pediatrics, they just look for things to bill you, not the well being of your child. * The code used here is for when the splinter is so deep into the subcutaneous tissue that the physician would need to perform an incision to ensure the full body of the splinter is completely removed. Please do your own due diligence and research this as there are plenty of sources that support this. OUR EXPERIENCE TO RESOLVE THIS: I called on August 7th and explained what happened with the office manager Tonya. She said she'll speak with Dr. Johnson and won't make any promises but she's not sure she can look past this as the procedure was already done. She said she'll get back to me. I hadn't heard from Tonya so I called August 9th to get an update. She had a meeting in the morning and was unavailable. Asked the receptionist when would she be available she said in the afternoon. I called at 1:30pm the receptionist said she wasn't in. I said I called this morning and she was supposedly in a meeting so she was in. The receptionist corrected and said she left for the day. I call back on Monday August 12th, receptionist said she is doing training as they have a new EMR system. Then strictly said Tonya won't be available until Wednesday and she'll reach out to you then. I waited all day Wednesday and didn't receive a call from Tonya. I call on Thursday August 15th, the receptionist once again says she's really busy and that Tonya will call me. Basically don't call until she calls me. I finally just showed up in the office to resolve the matter. She actually openly admitted to not knowing the code so she tried Googling it. When all the search results clearly stated "incision" for the code and didn't result the narrative she wanted, she stopped searching. I had sources I had found while she was searching but Tonya had no interest in listening to me read proper use of the CPT 10120 off Google. Then she tried to argue the code was used properly because skin had to be removed with the tweezers hence it's considered an incision. At this point she's already dug her heels in this matter and wanted me to think the use of tweezers counts as an incision. I'd like to point out the medical record makes no note of skin being removed with tweezers so her whole point is moot. At this point neither of us were budging from our position so she conceded to waive the procedure and ending our patient practice relationship. If it isn't obvious, there was no way my family would go back anyways. I do hope Dr. Johnson, Tonya and Westside Pediatrics learn from my family's experience and how awful and painful this was for us to get resolved. Nine days, not a single call back and took an in office visit to resolve. Ethically and morally a splinter removed with tweezers doesn't justify hundreds of dollars. Things that I learned from this experience that could help other patients/families who get stuck in this position. 1) Patients have rights and don't have to eat whatever bill the medical provider gives you. Most "good" medical providers will work with you and don't want to deal with the hassle of complaints to the insurance or other authorities. 2) Check medical records immediately and ensure accuracy as that is the only ground you have to stand on. We found discrepancies in the record that was misinterpreted and could have been used against us. Doctors and scribes are humans not stenographers. They can make a mistake. Note Dr. Johnson uses a video conference scribe to take notes and is not there in person. 3) Check CPT codes used in the medical record and make sure the record supports the use of that CPT code. 4) Don't call billing, they're useless to deal with. They have no authority to reverse anything. They're there to just get yelled at and process whatever the provider asks them to do. Call the office manager or provider you saw to get it resolved. 5) Lastly, ALWAYS ask the provider if you'll be billed before they touch your child for any procedure. Even a band aid they might find a way to charge you. Anything skin, removal of skin, breaking the skin, picking a scab is considered surgical.