We love our pediatrician, but the billing practices are predatory. We are a new patient family and…read morewe accidentally missed a prescheduled appointment. Rather than coach us on their missed appointment policy, they charged us $75.

Dr. Unrau, Dr. Rosborough + Dr. Collin Dean (child psychologist) | Great staff | Great after-hours…read moreservice We've been coming here since my daughter was born. She's now 4 years old. Her first pediatrician was Dr. Audrey Unrau. She's now retired, but she provided excellent care for our little one, and now we find the same level of care and assurance with Dr. Rosborough. We've also come in to see a few other doctors and nurses for issues that needed immediate attention and all are professional, knowledgeable, and kind. It is rare that we experience long wait times, but the very few times we do, we were updated and given options to reschedule or stay. Our kiddo is very shy and doesn't easily warm up to new people and places at first. Both Dr. Unrau and Dr. Rosborough knew how to interact with our little one, making her feel comfortable while carrying on with exams. They're extremely patient and offer excellent advice. I never feel rushed with the list of questions I present them nor do I feel pressured to do anything I don't feel comfortable giving or practicing with my family. I've been able to get my kid in immediately when something like a mysterious rash suddenly pops up. I value the after-hours service too. Care shouldn't be limited to business hours and that's something they recognize. Talking to their nurses after hours has been very helpful in that they provide knowledgeable advice, assurance, and are able to schedule immediate appointments if necessary. The nurses are very patient. When my daughter was a young toddler, she was VERY fearful of the weight scales and height measurement ruler, and I really liked that nurses like Mia (sp?) were very understanding and patient. She told me she wanted to create positive experiences for my kid at the doctor's office, so she didn't want to push it too much with the eye and hearing tests before our exam. She offered other alternatives and offered another time to have it done. The rooms are bright and fun. The waiting room has fun fish tanks that my daughter always remembers and looks forward to seeing. We haven't experienced any rude staff and were never made to feel like we were another patient. We appreciate the level of care here and would recommend this place to others looking for a good care team for their kids. Other things worth mentioning: they have a great team of psychologists for all ages. When we needed some help with behavior regarding tantrums, potty training, and mealtime, Dr. Collin Dean provided very insightful advice to help us understand the developmental changes going on with our toddler. I highly recommend him.

This clinic refuses to treat children who choose not to vaccinate, even for sincerely held personal…read morebeliefs.

We've been coming to Olsen pediatrics for over a year with a three year-old and an eight month old…read more We have had a great experience from start to finish with the nurses, the scheduling availability and of course Dr. Musselman. These reviews are mostly bad because of people that have never actually visited this clinic. I highly recommend Olsen pediatrics to other parents in the areas with little ones.

Spoke with the office manager about some billing concerns, but the conversation was very…read moreunpleasant. If you prefer a more patient-friendly environment, I would recommend avoiding this office.

I was just refused as a new patient because of my age (60). In their words, I "will be aging into…read moreMedicaid soon" and they are "leaving space open for those are not". No other qualifiers.

Don't bother wasting your time at this clinic. It took us one hour to see the doctor for my…read moredaughter's wellness appointment. 35 minutes waiting in the waiting area because the receptionist did not check us in. (Despite telling me that I'm all checked in) 4-5 families came after we arrived, yet got to see their doctor before we were called. I thought that perhaps they accidentally double booked or there was an emergency going on in the back. Nope, it was none of those reasons!! When our name was called I expressed my frustration to the nurse who was really rude back despite it being their staff's fault for the error. Note to that nurse: if it's your clinic's fault, you need to learn to shut your mouth and accept responsibility!! The nurse finally explained that no one checked us in!!! I couldn't believe this!! I arrived early because I respected their time, but they lack of respect for my time. On top of that, I had a conference call that I needed to join, but this error caused me to miss work. Is it fair that I was unable to do my job because they can't do their job??? I give them 1 star, and this is only because Dr. Long is nice and we have been going to her for 8 years. This will be the last time our family goes to the happy valley clinic. Their staff is unprofessional and ignorant. They are unable to do their job and I really hope Dr. Shah reads this posting and decides to either retrain the support staff or consider hiring professional employees. To the receptionist that didn't check me in... sorry, there's no excuse. We were the ONLY family in the room. Do your damn job and stop surfing the internet and gossiping with other employees!! You are a huge waste of resource!

I'm really happy with our care at Oregon Pediatrics in Happy Valley! My baby is 2 months old now…read moreand we've had about 4 appointments, with 2 different doctors, and were pleased with each visit! The office is nice, clean and quiet. It's conveniently located and easy to get to from my house and work. We regularly see Dr. Heather Long and she has been wonderful so far! She answers all my questions with confidence and makes me feel better about the million things I want to know. She's gentle, knowledgable and just overall great. :) When she was out of the office we saw Dr. Brian Palato and were equally as pleased! He was funny, quick and very informative. Plus the front desk staff are all super nice and the medical assistants seem spot on. Way to go Oregon pediatrics! So, again, so far our experience has been wonderful and we are happy we found a small, quiet pediatricians office to call our own!

doctors and tech are great! Their receptionists are rude in person and especially on the phone.read more

Let me first say that Dr. J (Dr. J Rosenbloom) is top notch. He clearly cares about the kids, and…read moreinforms the parents. He speaks like a parent to me, not a doctor who knows a whole lot more than me. Anytime I have brought him a concern, he never says or implies "that's a stupid question" or demeans me for asking it. He takes the time to really engage and explain everything. To me, that means the world because he cares for the two most important people in my world. I have met several of the nurses and they are always a pleasure to work with. I was actually really warmed by speaking to the triage nurse over the phone because she was SO kind, reassuring and answered EVERY question I had when I called in. When you're worried about your kiddo, THAT is exactly the kind of reassurance you need. I also really liked the emergency docs we have seen the two times we came in on emergent visits and didn't get to see Dr. J. I don't recall the names of the doctors we saw, but they were both female and both excellent. I appreciate that the medical staff is top notch. The staff in administration, is another story. I have never dealt with being billed for my "patient responsibility" and not having the front ask if I want to pay my balance when I check out; but getting a "collection letter." I got a statement requesting payment and 2 days later got a past due letter. I was less than pleased about that. They also seem to be a bit clueless on how to speak to people on the phone when they call in to schedule. If they could get the administration and billing staff to get it together and for the love of all things good, be professional to parents calling in, I could give them 5 stars. But the admin right now is just not the same level of excellence that the medical staff is.

Love our primary, Dr. Baynham is awesome. She listens, is great with kids, respectful, thorough…read more Love her. And love the entire practice. They are super on it. The space is great. The team is wonderful. I've loved ever provider we've met with.

Front desk needs better training on communication skills and listening skills, so rude.read more

We have a primary Dr that we never see due to his vacation or other reasons however we have seen…read morethe arrogant nurse practitioner Dodi several times. She barely acknowledges the child in the room and is always asking invasive questions about our mixed race family. I get the feeling she feels she's bonding w us however when she ignores the sick child in the room I am more than concerned. I'm not here for social hour and I just don't believe she has the knowledge or skills to handle our specific child's needs. I've lost trust w the Chkldrens clinic due to Dodi and the office manager who I don't know the name but is severely overweight white woman who is very condescending to her subordinates. It's embarrassing to witness to say the least.

Went there for my son's annual physical. Receptionists was super friendly. But it seems the medical…read morestaff was in a bad mood as one was calling another patient back and gave us stern looks as we just sat there waiting our turn, my 13 year old son even commented on it. When it was our turn the attending nurse was very blunt and had no real beside manner. The clinician came in literally yelling at us saying we didn't fill out a questionnaire my son was not comfortable disclosing saying he was mandated to do it by law. Which is not true. Then when my son stood his ground and it was clear he upset us. He tried to act goofy and ask personal questions and garner personal plans and information. Then at the end of the visit, he teased my son who is extremely afraid of needles about going to the back and mixing up a shot to give him. Poor judgement and quality of care at this place. Only reason we finished the appointment was to get this OSAA Physical paperwork signed. Not impressed at this location.

Dr. Jabbour is the best. I have been taking my 3 children to her practice since I moved to the area…read more3 years ago. It is always a pleasure and Yes, she is available 24/7