1. Oregon Coast Dental Care

    1. Oregon Coast Dental Care

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    Brookings, OR

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    Oregon Coast Dental Care

    3.6 (5 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 months ago

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    Brookings Dental Group

    Brookings Dental Group

    2.2(11 reviews)
    0.1 mi

    I just wouldn't if I were you…read more I went here for about a year. Twice I had a series of very expensive dental appointments for which I paid out of pocket and then had tremendous difficulty getting reimbursed. The pattern was the same both times. I would receive notice from my insurance company that a claim had been paid. Then, allowing for time for the check to arrive in the mail, I would inquire about reimbursement. I was told it had not arrived. So I would inquire again the following week or two and so on until 4-6 weeks had elapsed. I would check periodically with the insurance company to make sure I was understanding correctly. This discrepancy in the facts represented by the insurance company versus their records generated no curiosity whatsoever in the accounting staff (Heidi.) I didn't seem to be able to speak directly to her as she always seemed to be unavailable when I asked. At one point I asked for a 3-way conversation between myself, the office staff and the insurance company. This seemed like the obvious, logical and perhaps only way to resolve the conundrum. But I was told, "We don't do that." From the perspective of a patient who has charged over $5000 on a credit card for dental care, has a payment coming due, the reimbursement seems to be in permanent limbo and there is no apparent effort being made to resolve the matter. The situation and attitude seemed to me to be that they didn't care that I was caught in the middle of a situation where the facts are in dispute and that I'll get a check when they're good and ready. I was just supposed to take their word for it in spite of repeated evidence to the contrary. I was not allowed to speak to the decision-makers directly. The poor receptionist had to bear the brunt of it all and she got quite upset, complaining until I was banned from the office. This though I never raised my voice or insulted anyone. I'm not sure how long it is ethical or legal to hold onto someone's money in such situations. Go to a dentist where they bill the insurance companies directly. This office is way out of touch with their patients if they think they all have the luxury of waiting who-knows-how-long to be reimbursed. They don't want anyone to be angry or upset in their office, yet they fail to perceive how their incompetence and obfuscation is the source of the trouble. Anyway, if someone is angry about how they are being treated, wouldn't you want to know and know why? Not these folks, apparently. They look at this situation as "I'm glad that angry guy is not coming back to our office" instead of "too bad we dropped the ball on reimbursements and needlessly alienated a patient." Not worth dealing with them.

    I found the dentist to be unfriendly and NOT kind at all. I expressed my concern about the staff…read morenot wearing their masks and NOT being vaccinated. It's clear that the dentist is NOT concerned about anyone but himself. I will look to some other provider for the service that was not found at Dr. Harbolt's office.

    Johnston Dental Care - Johnston Dental Care Office

    Johnston Dental Care

    3.9(24 reviews)
    56.4 mi
    Speaks Spanish
    Family-owned & operated

    I so love Dr. Cory Johnston and his staff! Had to have 2 crowns done. Not only was it painless it…read morewas done in a timely manner. I love that they were able to show me what they would be doing, from the 3D x-rays to the making of my crowns. I love they were concerned for my comfort and that I was aware and comfortable with what they were going to do, BEFORE they did anything. The final stage was sending me home with excellent verbal instructions (repeated to me at least 3 times so I would remember) of what to do for sore gums, types of food to eat and avoid for the next few days, and if I needed an adjustment to call right away. I can honestly say my gums around the the crowns were tender, but not sore and I am so very pleased with the end results! It made me a little sad to think, I'd only see these wonderful people only 2 times a year. For me that is a first. Love my forever dentist and staff!

    Dr Matt & his assistant Shawna are the whip cream on fruit from when it come to patient care and…read moredentistry. I don't care if I have to wait all day, they are worth it. They are fun, kind, remember your name, and I will forever like coming here. My kids love coming here. My neighbors love coming here. Our friends and my kids' friends all like coming here. It's super special place. Best dentist and dental office in town. We are very fortunate to have this place in Southern Oregon.

    Photos
    Johnston Dental Care - Dr. Matt Johnston

    Dr. Matt Johnston

    Johnston Dental Care - Dr. Shane

    Dr. Shane

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    Dr. Jake

    Oregon Coast Dental Care - pediatric_dentists - Updated July 2026

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