During the first week of JUL2024, my 19-year-old son discovered Sterling Motorcar had a 2017 Volvo…read moreS60 listed on their website. My son loved this car and had been saving his money to purchase a car. During the second week of July, my son called Sterling a couple times expressing interest in the car. My son asked the dealership if we could take the car to a local mechanic on Saturday 13JUL2024. The employee said that wasn't a problem. My son told the employee we would be driving 4 hours to the dealership that Saturday, 13JUL, specifically to see this car. At 8:00am, on Saturday 13JUL2024, my son and I headed out on the 4-hour drive to Sterling Motorcar. We arrived at the dealership at noon. We met with an employee, explained why we were there and asked if we could look at the 2017 Volvo S60. After walking around the car, we went back inside and asked if we could take the car on a test drive and have our mechanic look at the car. The employee said yes. We arrived at our local mechanic around 12:45-1:00pm. The mechanic began his inspection, and after about 30 minutes he said he needed to show us some error codes on the car. Our mechanic showed us approximately 12 different error codes, some were battery related, others were not. Our mechanic also noted the front rotors needed to be replaced. Our mechanic said it was possible the error codes were not cleared, and with the car sitting for an extended amount of time, it's possible the car never had a chance to reset. Our mechanic advised us to drive the car on the freeway for a while and see if the codes would reset. Our mechanic gave us a scanner to use for our test drive. My son and I headed out and drove all over town, on the freeway, etc. After an hour of driving, the scanner said the codes were still there. My son was devastated but felt we could speak with the dealership and see if we could negotiate during the sale. My son really liked this car. We drove back to the dealership and sat down with an employee. As I began describing the issues with the car, another employee interrupted our conversation to ask if we were talking about the Volvo. I said yes. He stated the owner of the dealership had sold the car. I was bewildered. My son asked if they would reconsider, but the employee said no, the car had been sold. I asked how was it possible to sell a car while it was on a test drive with another customer? I answered my own question my stating what they had done was a, "b**ch move." One of the employees started laughing. I then made another snide remark by mentioning their reviews seemed to be accurate about selling cars out from underneath people. I was absolutely furious with Sterling Motorcar's lack of morals. It is clear these issues stem from the top as employees tend to mimic their leadership. How does someone sell a car while it is out on a test drive with another customer? Granted there probably isn't a law forbidding a dealership to practice such deplorable behavior, but clearly this dealership is unethical. A man is only as good as their word, and clearly, Sterling Motorcar has shown their word is useless. A company cannot sustain its business when they treat customers with such blatant disregard and immoral turpitude. It is clear, based on numerous customer reviews over numerous websites, Sterling's customer service and questionable ethics are not up to par. Additionally, as I read the complaints on multiple websites, this company has been lacking for an extended period of time. Clearly, something needs to change. According to Francis (2017): Good customer service keeps customers coming back. Bad customer service keeps customers away. It is important that a business have effective and pro-active customer service personnel and a good policy. Keeping customers happy and getting them to tell others about the great service they received, will propel a business forward, whereas a company's lackluster customer service policy will damage the reputation of the company in several ways. Ultimately, bad customer service can cause the closure of a business. Obviously, Sterling Motorcar will survive without my family's business, however, this company will not sustain longevity if all customers are left unsatisfied and constantly questioning its ethics and morals. Reference: Francis, K. A. (2017, November 21). How lack of customer service can impact a business. Small Business - Chron.com. https://smallbusiness.chron.com/lack-customer-service-can-impact-business-2088.html

Honestly, we recently got a solid car for a reasonable price. Bruce was helpful and not pushy…read more The team was upfront about the items they knew about and when my mechanic found something more (it was minor) then team volunteered to correct this mechanical item. This was my second car purchase from Sterling. This is my go to place for a solid used car. Friends, we're buying used cars here. Some of the poor reviews I read here seem to come from people who *appear* to have unreasonable expectations about what this transaction is about.

I have to give Casey and John at Jakonsen Motors props for doing a great job with my recent…read morepurchase. They specialize in trucks, cargo vans, and other heavy-duty work vehicles that usually would bypass the scope of the average commuter. However, after 6 months of looking to replace my truck with a Suburban, they were on my radar after driving one a few months back. It wasn't quite what I wanted, and it sold quickly anyway, but finally another showed up in their inventory that fit. Casey, the salesman, was a pleasure to deal with; he did several things that were well beyond the normal expectations to make me happy. First, he helped transport the truck over to my mechanic for him to check out; then, he repainted the roof racks, as they were faded; and finally, he allowed me to pick out tires of my choosing, install them/remove the existing new tires, and throw the difference onto the cost of the vehicle. Also, even though there was no odor, ran the ionizing machine to remove all cigarette smell after I found a burn mark on the seat, indicating there had been a smoker who drove it previously. Several other smaller items were also corrected. After I had plunked down the money and owned a new (used) Suburban, three weeks later I discovered there had been something mounted in the rear, and two holes had been drilled through the floor. John and Casey took it back, sent it to a body shop for repairs and patching, and had it ready for me the next day. Awesome. They specialize in pre-owned trucks that are ex-government vehicles...which, hopefully means that they were maintained routinely. Also, mine was a NC truck, so southern (rust free) trucks are to be found here...which spared me a trip south to find a rust free vehicle. This was a really good experience, and I have nothing but positive to say about Jakobsen. They offered me a great 'Burban with low miles for a good price, and gave me a fair price on my trade in. Thanks Casey for a good product and an exceptional purchase experience.

From the owner: We specialize in selling light and medium duty commercials trucks for many different trades…read more We are a used car and truck dealer and we sell all brands of work trucks including Ford, GMC, Chevrolet, Dodge, International, Stake bodies, box trucks, cargo vans, etc. We specialize in clean, rust-free, commercial trucks for a variety of businesses such as landscaping, contracting, farming, plumbing, painting, and delivery services. We search throughout the U.S. to find the cleanest, low mileage trucks available. We then inspect, service and recondition them to allow the purchaser to put them to work the same day that they drive off the lot. When you are in business, you don't have time to waste time searching for vehicles, so we offer free delivery within 100 miles of Ephrata. If you are farther away than that, we charge $1.50 per mile. We have delivered vehicles to customers as far away as Los Angeles, Ca. and Spokane, Wa. We will work with you to get the best financing options available based on your credit situation. Start by filling out our secure online credit application. We also proudly offer Guardian Warranty plans to protect your investment. Please visit our Warranty Page for more information.

Pete was awesome. We were just beginning to look for a car, and weren't trying to buy a car on the…read moreday we came in. Pete didn't give any of the classic sleazy car salesman pitches, or use any strategies to "make sure" we left with a car that day. He didn't try running a credit report or delaying us in any way. He helped us out as much as he could, let us test drive the car, and answered all of our questions. No pitch, no scam, and no wasting our time. We're going to be looking around at other places before we buy, but I highly suspect we're going to end up coming back to John Sauder's :)

I drove 2 hours each way from NJ to test drive a low-mileage 2021 GMC Denali HD that I found at…read moreJohn Sauder Chevy on-line. My overall experience at this dealership was very smooth. The salesman (Mike Colombraro) and the sales manager (Patrick Byrnes) were most courteous and professional, and they helped me with my trade-in and purchase very efficiently. Mike was very nice, I trusted him completely, he was very accommodating and helpful. Went above and beyond to ensure I got all of my questions answered. The GMC is awesome and I would highly recommend this dealership to my friends.

Buying my vehicle at Bobby Rahal's Lancaster dealership was a fantastic experience. Cody Sofranek…read morewho is in the photo with me was phenomenal to work with; attentive and responsive to all of my questions and concerns before I bought the car. My last purchase was online, a great experience because I hate the haggling at dealerships. Here i felt no pressure at all. Cody's excellent service is why I bought my Lexus at Bobby Rahal. He genuinely cares about his clients and wants them to be happy. Thank you Cody, Ben, Kevin, and Bill- I appreciate your help ensuring I'm satisfied with my purchase.

Always a great experience when I take my Jeep to be serviced at Bobby Rahal in Brownstown. Derek is…read morealways helpful, knowledgable and provides top notch service to his customers. I would recommend them for all your service needs.