Back in Oct. 2015, this company widely advertised its $50 baggage fee program; a program in which travelers would get reimbursed for baggage fees by using luggage plastered with ads for various companies. Orion promised that people who signed up for the program would be contacted in November to choose the luggage and that the baggage program would begin in March of 2016.
By December, I hadn't received any correspondence from the company. After scouring the site for info, I decided to go on its Facebook page and I saw that the company directed all commenters to Globetrotternation.com, their members-only site (RED FLAG #1). Also, none of the comments were negative, even though the company hadn't met any of the promises it made to begin the program by a certain date (RED FLAG # 2). Anyway, I eventually found a way to access the members-only site to learn that the baggage fee program was no longer being held because, supposedly, advertisers wanted to see if other aspects of the program would work out.
This information isn't on the site nor on its FB page, only on the members-only site. (RED FLAG #3).
So, I posted my disappointment about the program on the FB page and asked why the company would advertise a program that wasn't guaranteed to begin. This was the company response, verbatim:
"Sorry it is not our fault...but to those who are making comments like yours we will keep close and when we start our program we will remember like the Alamo......"
Unsurprisingly, the company doesn't allow public posts to the page so this correspondence didn't show up. Apparently, the company, rather than publicize that the program is experiencing trouble, has decided to only allow positive posts to the page and threaten customers that complain about its lack of organization and inability to meet its promises.
I can only imagine the level of customer service the company will offer in the future.
Buyer beware. read more
