We had such an amazing family day at Gatorland! The kids had so much fun from the moment we…read morearrived. It took us a little while to adjust to the Florida heat since it was pretty hot, but once we did, we had an incredible time. There was so much to see and do! We loved the alligators, the exciting shows, the snakes, all the entertainment, and all the beautiful birds. Everything kept our family entertained throughout the day. We also got to feed these small alligator. Around midday, a little rain came through, and it actually made the day even more enjoyable by cooling everything down. It was perfect! If you have little ones, I highly recommend visiting Gatorland. It's a fun, family-friendly place with something for everyone. We made wonderful memories and will definitely be coming back!

First time here, as a long time resident and honestly this was fun! Lots of the expected such as…read morefeeding gators and shoes. I was surprised by the size of the beer garden menu, including many Florida local beers. We payed extra for the "monster truck"style ride in the back, but conjugate to other Florida attractions this was apretty big let down.

My experience with the Wyndham Lake Buena Vista Disney Springs Resort Area was about what I…read moreexpected. The hotel has a nice lobby with several places to eat and shop, and the front desk staff were helpful, friendly, and available at all times. It is also only about a five minute walk to Disney Springs, which was very convenient. The biggest perk of staying here is the Early Park Entry for Walt Disney World Resort parks. It took several days and phone calls to link my Disney app with the hotel reservation, but it was finally connected the day before arrival. If you cannot link the reservation in the app, you can request a card from the front desk to use for early park entry. The hotel also offers a free shuttle that runs daily from 7 a.m. until about one and a half hours after park closing. The bus runs only once per hour. One shuttle goes to Disney's Animal Kingdom and Disney's Hollywood Studios, while another goes to Magic Kingdom and EPCOT. Because of this, it can take a bit longer to reach the park depending on where you are going. On the other hand, unlike shuttles at Hiltons, this shuttle doesn't stop at other hotels to pick up other guests. The shuttle arrived on time both when heading to the parks and when returning. The room itself was just okay. I had seen many photos online from travelers showing dirty rooms, but mine was actually pretty clean and well maintained. The biggest downside was the shower, which did not have hot water. I mentioned it to the front desk and was told a technician would come, but it did not seem to get fixed. I ended up taking lukewarm showers during my stay. The AC unit was also VERY loud when it turned on, so I had to turn it off when going to sleep. On the plus side, there was plenty of storage space and a fairly spacious mini fridge. The on site store and café open early and close late, which is convenient. However, the prices are quite high. For example, a bottle of water was nearly $7. Overall, if I were not visiting the parks, I would probably choose a better hotel for the price I paid.

The staff here is rude and cannot answer basic questions. They have completely ruined what was…read moresupposed to be a fun vacation at Disney with their unprofessional and dismissive attitudes. When you stay here, you are harassed to listen to their offers by random sales people in the lobby. The hotel is inferior especially the garden area. Please stay at the Drury or one of Disney's value resorts as staying here is just not worth it.

We've used the Magical Express at least 7 times now, and never had any issues. I recommend it, and…read moreit's very easy to use. If you have your Magic Band ready when you get off the plane, it's incredibly easy, and you just walk up and scan your Magic Band and they tell you what line to stand in. Line 10 is AKL for both villages and Coronado. A personal gripe of mine; I don't think Deluxe resorts should have to share busses. Before this trip, we'd always stayed at Polynesian and Grand Floridian. They are both Deluxe resorts, and they share with Contemporary, and all of those resorts are right next to each other, so it didn't really bother me. But this time we were at Animal Kingdom Lodge, and we stopped at Art of Animation and Pop Century before getting to AKL. I just think the Deluxe resorts are so much more expensive that they could get their own busses. In any case, I landed at the airport at 3:45, was on a bus by 4:15, and on resort at 5:07. I don't think it's worth the cost of an Uber to get there like a half hour faster, but that's up to you. One thing that's great about Disney is that you don't need to worry about transportation at all once you get there, and I really appreciate that. And if you check bags, you don't even need to get those, and they'll deliver them right to your room. I had a very early flight home though, and they picked me up excessively early. I got picked up at 5:30am for an 8:30am flight. I didn't have luggage, but if I did I could have checked it at the resort, so no one needs to be at the airport that early. I sat around for a good 2 hours before my flight. That might have been worth taking an Uber just so I could sleep another hour. It's still a great service though, and I plan to use it again next time. There's really no reason to spend extra on transportation when this is included with your stay.

During our Disney vacations and staying at one of their properties we always use the Magical…read moreExpress. It's great if you don't need to rent a car as you can use this bus service from and back to the airport. I highly recommend it. Then just use the free Disney transportation to get to parks and shopping. Never had a bad experience! Clean and comfortable buses, with professional courteous drivers. Charging ports on the bus along with TV's showcasing Disney info and trivia. They have this down to a science. Be sure to tag your bags correctly, and they will get them for you, and they magically show up at your hotel. The buses run on specific schedules and based on the time of your flight be prepared to leave a bit earlier to the airport. I read this service will end in 2022. Sad, as it's a terrific perk.

Isabella at your front desk was exceptional and very helpful with all of my questions and concerns…read moreregarding our stay and convention center transportation. Thank you, Charley / Versatex

I rarely leave negative reviews, but our experience at the Wyndham at Disney Springs was so…read moredisappointing that I feel obligated to warn others. The only positive thing about this hotel is the location. Being close to Disney Springs was convenient, but unfortunately that's where the positives end. The most serious issue occurred when we were literally LOCKED inside our room for over an hour with no way to get out. The door malfunctioned, and despite multiple attempts, we could not open it from the inside. This is not just an inconvenience it is a major safety hazard and a potential fire risk. If there had been an emergency, we would have been trapped. As if that wasn't bad enough, after trying to put the situation behind us and get some sleep, we started seeing roaches in the room. Finding one roach is unacceptable. Seeing multiple roaches during a one-night stay is absolutely disgusting and raises serious concerns about cleanliness and pest control throughout the property. The room itself was in terrible condition. While showering, the bathroom handle literally fell off. The shower floor felt soft and unstable, as if you could fall through it at any moment. The ceiling looked damaged and appeared like it could collapse at any time. The entire room felt neglected, unsafe, and poorly maintained. Getting any rest was nearly impossible because of the constant noise. Guests were slamming doors at all hours, and the walls seemed to do little to block sound. It was far from the relaxing vacation experience we expected. To make matters worse, the hotel charges extra for internet access, something that most hotels provide for free in 2026. The parking situation was also terrible, with limited spaces and a frustrating layout. What made everything even more disappointing was how misleading the listing was. The photos on Booking.com look nothing like the actual rooms we were given. The pictures show clean, modern accommodations, but the reality was an outdated, poorly maintained room that looked nothing like what was advertised. We felt completely misled. Our stay was supposed to be several days long since it was a mini vacation getaway for our anniversary, but conditions were so bad that we left two days before our scheduled checkout. We simply could not justify spending another night there. Between being trapped in our room, seeing roaches, dealing with broken fixtures, worrying about the condition of the building, enduring constant noise, paying ridiculous extra fees, and being misled by the photos, this was one of the worst hotel experiences we have ever had. I would strongly recommend looking elsewhere if you're planning a Disney vacation. The location alone is not worth the safety concerns, cleanliness issues, and overall poor quality of this property.

I am only planning our 2020 vacation in Florida, but i've used this company many times before. I've…read morenoticed they have very patient and helpful ladies at the reservations department. At some point i was very uncomfortable asking questions and constantly updating our reservations, but they were very friendly (email / phone) and did not mind at all. Our drivers were always on time. Vehicles were always clean. No complains! They also offer a very useful service that no other company provides - luggage storage.

From the owner: Airport Transportation; Transfers to Port Canaveral;…read moreHourly / Charter Services; City-to-City Transportation;

My son and I stayed here as part of a weekend staycation. I love residence Inn because I love all…read morethe extra space. It really feels more like staying in a condo than it does like staying in a hotel room. We had a full kitchen with a full-size refrigerator and dishwasher and microwave. There was a table for four and a pretty comfortable sofa. The bedroom was separated with two queen beds and a large closet. We also had a bathroom and the sink was separated from the toilet and shower. The location here is great, especially if you're going to Seaworld. But you're not terribly far if you want to venture over to Disney or Universal, maybe 15 or 20 minutes.

Had to switch rooms because the light switch short circuited. The elevator bank in this end of the…read morebuilding only 1 of 2 working. Gave a titanium member a view of the parking lot, no points, no welcome gift, no acknowledgement. Move to second room ask for extra towels and redress the room. Drop off towels but dont take the used ones waiting at the door. Say will he back before 5 pm to redress the room because they are busy and never show up. Stayed here multiple times in the past but this is the last time. Oh wait and now they charge for parking and i dont believe it was noted anywhere until we got here. Not sure if place was sold or just really declining management and upkeep. I am titanium and travel a lot and this place needs new leadership fast.

This is our first time staying at this hotel and will not be the last. If you're going to any…read moreDisney park, this is the place to stay. There are free shuttles to the parks and you also get early entry because they're affiliated with Disney. They offer all kinds of perks like free, hot breakfast buffet, kickback from 5:30 PM to 7:30 PM which includes free meal and three alcoholic beverages per person. You can also get a room with a view of the fireworks from Epcot and even Magic Kingdom. Our room was really nice and clean. The beds were comfy, and the pillows weren't bad. Shout out to the cleaning crew for being so honest and not taking something valuable we left out! Also shout outs to front desk Christian and also the guy with the long luxurious hair (lol we can't remember name).

It's okay. Decent hotel that offers free breakfast, 3 free drinks plus light fare during the 5:30…read morepm Kickback, free soda and popcorn, and free shuttles to the parks. Pool is large and there's a coffee shop and arcade on site. With all of those perks, the Drury remains average in terms of its frills, bells, and whistles. If looking for a good value for a family trip to the Happiest Place on Earth, this place is for you. It is a Good Neighbor Hotel so you are still able to be in the Disney bubble. However, if you are seeking a bit more of an elevated accommodation, there may be other hotels that better fit the bill. Parking is $28 nightly.

FABULOUSLY FANTASTIC! My FAVORITE Disney resort!!…read more I always experience a great stay here. Rooms are very spacious. The grounds are beautifully manicures. The pool lagoon is so much fun! Staff is extremely friendly!!

This was the first Disney resort I had been to. The first word that came to mind upon our arrival…read morewas "evocative". I was stunned by how beautiful this place was, and how throughly it made me feel like I was in a little enclave of New Orleans. It was quaint and quiet. When we were walking around there was even a horse-drawn carriage making its way down the street with passengers. (Note that the streets aren't open to traffic, just the carriages and maybe small vehicles that the resort employees use.) The lobby is beautiful and very large. There's a gift shop connected to the lobby, and also a little arcade area further back by the bathrooms. On the other side of the entryway courtyard is the quick service restaurant, Sassagoula's, and the coffee shop (the latter is where you'll get some delicious Mickey Mouse-shaped beignets). My favorite part was the splash pad and pool area. Not for myself, but because of my daughter. They have an amazing pool area. There's the larger pool, which has a serpent-shaped waterslide. Adjacent to that is a smaller splash pad area designed for kids. That splash pad area is HUGE! There are two water slides, one of which is enclose all the way around and is significantly the lager of the two. Opposite that is a smaller waterslide that is open and more appropriate for small children, like my toddler. There are a bunch of other water features like a few little water spouts that move around 360 degrees. There's a little wading pool that doesn't go deep, not even a foot, but fun to sit in and splash. There's also a huge water drum, filled up by a pipe at the top and when there's enough water it spins and releases all the water. That was a lot of fun for all the kids playing around. There was a downside. It may simply be the room that we were in, and it didn't feel small exactly, but if I recall correctly there were no drawers in the room. There was a little bathroom/sink area that had some shelves and a few hangers, but that's not really practical. If I was to consider staying here again, that might be a factor in my decision, because I if I stay here for more than three nights I like to be able to unpack my suitcase, not live out of it. Having said that, I did like this resort quite a lot. I would indeed consider staying here again, especially since we only stayed a single night. There's boat access to at least one park, which is helpful, and we took an Uber to Animal Kingdom. The pool/splash pad alone is a big pull towards this resort (the beignets don't hurt, either!), so next time we make it to Disney Port Orleans will be on my short list.

A Magical Anniversary Stay at Boulder Ridge…read more My husband and I recently stayed at Boulder Ridge at Disney's Wilderness Lodge for our 12th anniversary, and although we could only afford one night, Disney somehow managed to make those one night and two days feel absolutely magical. It is, without a doubt, my favorite Disney resort now! Our one-bedroom suite was amazing. Disney added such thoughtful touches to make our anniversary special, including wishing us a happy anniversary on both TVs, leaving a Mickey made from towels, and placing three chocolates on our bed. Those little details truly made us feel celebrated. Every Cast Member we encountered was wonderful--friendly, helpful, and genuinely committed to making our stay special. The Cast Members at the gift shop even went above and beyond trying to help me find a MagicBand I had seen online through the Disney Shop. Unfortunately, we couldn't track one down, so I guess I'll have to get it on our next Disney trip! We also took advantage of the complimentary water park tickets and spent the morning at Typhoon Lagoon, which was such a fun bonus. That evening, we had dinner with Snow White and the Evil Queen at Story Book Dining right there at Wilderness Lodge. The next morning, we had breakfast at the restaurant famous for giving you way too much ketchup . Since it was a Monday, I think many of the guests staying at the resort weren't there to participate, so it wasn't quite as lively as it has been for us in the past when we've gone on a weekend. Still, I'm glad we went. Unfortunately, our amazing server, Phil, experienced a family emergency and tragedy during this time. We are praying for him and his wife. After breakfast, we went back to our room, relaxed, and watched a Disney movie before taking advantage of our late checkout. Then we called for Bell Services, something we've never done at Disney before, and WOW--what a blessing! If you're planning to enjoy the resort after checkout, definitely have Bell Services come to your room and collect your bags. We had a Celebration Mickey cake that needed to stay refrigerated, along with some leftover sodas, and Bell Services was able to take everything, give us a ticket, and store it for us while we continued enjoying the resort. We spent the afternoon by the pool, had a gigantic pretzel and a drink from the outdoor bar by the water, and the Cast Members there were incredibly friendly and quick on their feet. The pretzel was delicious, although I have to admit, I was hoping it would come out looking like Mickey! After that, we went inside to the little café, split a sandwich, and had coffee. We were able to sit right there at one of the tables while they brought our food to us. We then picked up a few souvenirs from the gift shop, retrieved our belongings from Bell Services, and headed home. Everything about our stay was wonderful. From the beautiful room and thoughtful anniversary surprises to the amazing Cast Members, great food, pool time, and all the little Disney touches, it was the perfect way to celebrate 12 years. A couple of areas for improvement: Disney really should consider lowering room and restaurant prices so more average American families can experience the magic. Also, the transportation system needs attention. After Typhoon Lagoon, we waited over an hour at Disney Springs for a bus back to our resort while watching multiple buses arrive for other resorts. We even watched six buses sitting there while we waited in the hot Florida sun. If guests are expected to rely on Disney transportation, they shouldn't be left waiting that long. Thank you, Disney, for making our 12th anniversary so special. We can't wait to come back!

This is a great resort with large and spacious rooms. It is one of the older areas of the resort,…read morebut it is one of my favorites. In fact, I like staying here more than I do copper Creek except for the cabins at Copper Creek, which I also enjoy a great deal

A friend and I purchased a ResortPass for the Hilton Orlando Lake Buena Vista to enjoy a relaxing…read morepool day. The property looked beautiful, with multiple pools, a lazy river, and a poolside bar and restaurant, so we were looking forward to spending the day there. Unfortunately, our experience didn't quite live up to our expectations. The first challenge was parking. The directions weren't very clear, and I ended up parking at the convention center because I wasn't sure where ResortPass guests were supposed to park. Once we got to the pool area, it was incredibly crowded. To be fair, we visited on **July 3rd**, during a holiday weekend, so I expected it to be busy. However, it was beyond busy--it was packed. Every chair seemed to be taken, there were no tubes available for the lazy river because demand far exceeded the supply, and even ordering food or drinks from the bar involved a long wait. Simply getting around the pool area was difficult because of the number of people. I think the resort could improve the experience by limiting the number of ResortPass reservations based on expected occupancy. That would help ensure guests can actually enjoy the amenities they're paying to use. I do believe this experience was heavily influenced by the holiday weekend, and on a less crowded day it might be a completely different experience. Unfortunately, based on this visit, I don't think I'd purchase another ResortPass here. If you're considering visiting, I'd recommend avoiding holiday weekends if possible.

I'm local here for an event. Stayed because of convenience…read more Pool music is so loud during the day you cannot return to the room to rest. They charge $38 a day to park, but currently if you are in the know, you can drive past the hotel entrance and turn into the fire department entrance. Stay to the right. The gate is broken and you can park there for free instead of getting ripped off. $30 bread sandwich labeled as chicken sandwich. Staff has been very friendly though. Just expected more for the price.