Never going back to a car dealership again! The process with Carvana was so painless that it made…read moreme wonder why I had done it or would do it any other way. From start to finish, everything was clear and easy to follow. The person who came to pick up the car I sold to Carvana was on time, friendly, and helpful in completing the final steps. So glad I went this way instead of wasting hours at a local dealership.

We recently sold our Lincoln Navigator to Carvana, and the entire experience was fantastic from…read morestart to finish. I got the highest quote online compared to other buyers, and their team walked me through every single step of the process beforehand. They offered to pick up the vehicle, but we chose to drop it off at the Orlando location instead. We arrived for our appointment, and in less than 20 minutes, everything was wrapped up and we were out the door! Best of all, we dropped it off on a Saturday and the money was already in our account by Monday. Smooth, hassle-free, and super efficient. We would definitely use Carvana again!

Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

I took my vehicle here for some regular maintenance…read more I showed up at my appointment time and was promptly greeted by a friendly attendant. After checking in my vehicle, my wife and I went into the waiting area which was very reminiscent of restaurant style seating with multiple tables and chairs around. Unfortunately there was no complimentary coffee or snacks. The did have a cafe where you could by food that looked sub-par. I was slightly annoyed because after 10 minutes of waiting, one of the salesman came up and tried to buy my car and get me to do a trade in option...I'm just here for service. Typical dealer behavior but I was disappointed by it. They told me it would be 1-1.5 hours but it ended up taking just over 3 hours, which I was OK with because they offered a complimentary shuttle to a nearby shopping center but it was still frustrating that their estimate was so far off. When it came time to pay, the charged an additional hidden $40 "dealer fee". Once again frustrating, I thought that's what I pay for when I pay for the labor hourly rate? They also added another small credit card fee. Things add up and it's frustrating that they aren't up front about their costs. They also tried to tell me my 10 month old battery was bad and needed replacing for over $300. Naturally I declined because my battery is working 100% fine. They definitely were trying to take advantage of me. Overall, I hoped for a better experience and won't be back. I usually always do my own maintenance for this very reason but was short on time. I will use another private shop next time.

This family business has taken care of me and has taken care of my grandpa for many years. Happy to…read morehave them in the community.

Terry was amazing to work with, true gentleman and trustworthy man. These guys worked on my 89…read morecorvette and completely brought it back to life. These guys have earned a new loyal customer. Thank you sooo much guys!!

I was exceptionally pleased with Kevin LeMay who was my point person at Mercedes of South Orlando…read moreto ensure all the documentation was in order, all my questions were answered fully and to my satisfaction. I couldn't believe how seamless the process was and I am loving my new GLC300. Kevin worked with me well past 5pm to ensure I understood all the documents I was signing. He made sure I was comfortable with the entire process. He has a very friendly and professional disposition. I had a lot of questions about the documents I was signing. He was well versed in all the documents I had to sign and was patient with my myriad questions. Thank you Kevin!

After calling repeatedly for a service estimate, speaking with different people on two different…read moredays and multiple calls, including the system transfers hanging up on me, the text program finally responded from a Keith. Then, I could not reach him at the dealership nor get any response through the text program. I hope they work on the customer service response. Multiple choices in Orlando, I wish everyone luck!

I cannot say enough good things about my experience with Lexus of Orlando, especially Service…read moreManager James Allen. I brought in my Lexus NX because one of the seatbelts had completely snapped and another was beginning to rip apart. It's possible the wear came from the tension of having two car seats installed over the years. My Lexus is approaching 10 years old and is clearly outside of its warranty, so I didn't walk into the dealership expecting them to simply replace everything for free. I really just wanted to know what could be done, especially because I believe something as important as a seatbelt should last longer than 10 years. From the moment James Allen became involved, he took the situation incredibly seriously. His first concern wasn't the warranty or who was going to pay for the repair--it was the safety of my family. He refused to let me drive away in the vehicle with compromised seatbelts and immediately put me into a loaner so my family would be safe. What impressed me most was what happened next. Since the vehicle was technically out of warranty and the seatbelts were no longer covered, James could have easily said, "Unfortunately, there's nothing we can do." Instead, he went above and beyond. He helped me get in contact with Lexus corporate to see if there was anything they could do to assist. Lexus corporate came back and essentially said, "We value you as a Lexus customer, and we want to take care of you." They agreed to cover the replacement seatbelts AND the labor in full. That is customer service. Anyone can take care of a customer when something is under warranty. What shows the character of a company is how they treat you when they technically don't have to do anything--and Lexus stepped up. This experience reminded me why I bought a Lexus in the first place. Lexus of Orlando took my family's safety seriously, James Allen went above and beyond to advocate for me, and Lexus stood behind their product even as my vehicle approaches its 10th birthday. I highly recommend Lexus, and specifically Lexus of Orlando. You can trust that this team genuinely cares about its customers. As my NX gets closer to its 10-year birthday, I know the time is coming to trade it in for something new. After this experience, there's no question where I'll be going. I'll definitely be back at Lexus of Orlando. This is what you get when you buy a Lexus.

I sent this to the gm VSousa@penskeautomotive.com with no response…read more Good evening, My name is Emily Reynolds, and I hope this email finds you well. As a long-time Lexus enthusiast who has owned several vehicles, I am quite disappointed with my recent service experience, which is the reason for this email. On June 19th, I purchased a brand new 2026 Lexus IS 350, which included an interior and exterior ceramic coating, a sun strip, and all-around tints as part of the "We Owe You" package. However, when I dropped off my vehicle on July 3rd, I was informed just two hours later that the tint technician no longer worked there. I had to wait and eventually reschedule. Tyler, who has always been fantastic, arranged for a valet service, and on July 24th, my vehicle was picked up. I was told I would have it back on Monday, which I was fine with. On Friday evening, Anthony Jones informed me that my vehicle was ready for pickup. I mentioned I might pick it up on Saturday, but he was supposed to call back to confirm and never did. On Monday, I called over three times seeking confirmation regarding when my vehicle would be returned, only to be told it might be Wednesday, along with a reminder that a loaner was provided for such delays. Deciding around 5 PM to retrieve my vehicle, I drove over an hour to the dealership. Unfortunately, I was not attended to by Anthony, who was supposed to be my contact while Tyler was out. Instead, the receptionist had me sign off on the vehicle, which was waiting outside, and I left. While driving, I noticed that the windshield appeared oily. I attempted to clean it the next day using water, soap, and ammonia-free glass cleaner, but nothing worked, leaving me with a cloudy windshield. Upon further inspection of the tints, I was shocked to find scratches and numerous bubbles on the side and back windows. I am truly disappointed with my Lexus experience and the significant inconvenience this entire situation has caused. Please reach out to me so we can resolve this situation.

They are wonderful when they want to sell you a car -- after that you can forget about any level of…read moreservice at the dealer. They have gone straight downhill the last couple of years as I have been a LOYAL Audi customer for the past 10 years. However, I digress. My Audi SQ8 (3rd car leased from Audi Orlando) has been an absolute nightmare of a car for 15b months. The electronics are a disaster and I have a friend with the same car and she has the exact same issues. This car has ALWAYS had electronics issues, door lock malfunctions, the alarm goes off when simply open a door and the hatch opens on its own when I sit down in the car!. Fast forward to now the 4th time the car has been presented for the SAME issues and my assistant calls today to see if the car is ready as NO ONE has bothered to give me status update from 5 days ago -- my assistant has to wait on hold for an hour just to speak with a service rep and they said yes the car is ready!. Then she gets a text telling her the car IS NOT ready and we have no time to waste in the first place to chase down these people and a very expensive car to boot!. I have no time to continue this story but I swear ITS ALL TRUE. Take that AUDI of Orlando -- I have only just started,

Audi is a huge car dealership right by I4, on Vineland Rd. Audi has very nice used cars and the…read morestaff is respectful and helpful.

Sophia is absolutely amazing ! Professional and genuine she…read moremade my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her

While my initial experience with Infiniti of Orlando was pretty bad I had to update my previous…read morereview. The qx60 has turned out to be a very dependable and comfortable vehicle. I am very satisfied with the purchase. As far as the dealer. The have a superstar on their staff. His name is Levi in service. He is a remarkable young man, hands down, the best service rep I have ever worked with.

The place gave us the runaround on the shipping of the used Toyota Highlander V6 and took 6 days to…read moredeliver. They offer no test drive upon delivery and no cash on delivery,or returns for problems. . .strictly sold as-is.The delivery man was very nice and drove it from the truck to the driveway. He earned a good tip. Lucky for us it is high enough off the ground to simplify fluid changes and basic maintenance.The car has a built in anti theft system in the steering column that acts as a jammer or locks up the key if triggered. Believe me,we're not trigger happy that way.

Iwould strongly caution anyone considering buying a vehicle from Sell Your Auto Fast, especially if…read moredealing with Ali. The vehicle was completely misrepresented. I was led to believe I was purchasing a reliable, drivable vehicle, but that couldn't have been further from the truth. On the very first day, the radiator hose blew, leaving the vehicle undriveable. After having it inspected, I learned the radiator was completely rotted and required replacement, along with numerous other significant mechanical issues that were never disclosed. The condition of the vehicle was nowhere close to what was represented during the sale. Had these problems been honestly disclosed, I never would have purchased it. A dealership's reputation depends on honesty and transparency. In my experience, neither was demonstrated here. Selling a vehicle in this condition without disclosing major defects is unacceptable and has resulted in significant unexpected repair costs and inconvenience. I would not purchase another vehicle from Sell Your Auto Fast or from Ali, and I encourage prospective buyers to have any vehicle independently inspected before signing any paperwork.