I broke my foot earlier this year and had visited another podiatrist who quickly recommended…read moresurgery. I visited TSAOG and Dr. Hughes for a second opinion. I immediately felt at ease with both the location and visit. I saw Dr. Hughes at both the Ridgewood and Med Center locations. Both facilities were well-maintained and welcoming. I appreciated the time Dr. Hughes spent in answering my questions and I felt confident that he was prescribing the best care possible. I also appreciated his plan for not immediately recommending surgery and instead planned on taking new x-rays three weeks later to ensure recovery was progressing as expected. It would have been very easy to say "surgery is needed" as an easy way to get paid, so it made me feel I was truly being valued as a patient and with the best care in mind vs. making money off of me. After two follow-up visits with X-rays, he confirmed my foot was healing as expected and no surgery was needed. Now, 4 months post-injury, my foot is fully functional again and I know that wouldn't have been the case if I didn't trust my gut and get a second opinion from Dr. Hughes and TSAOG. Would absolutely use again if ever needed.

I had a mostly positive experience with my physical therapy here, which unfortunately made my last…read moreappointment even more disappointing. I worked with Renate Morris, PT, and I was very impressed with my initial evaluation. She really took the time to listen to my concerns, assess my ankle and foot movement, measure my range of motion in different directions, and analyze where I was having limitations. I especially appreciated that we actually started working on exercises during that very first appointment. I've had previous experiences with physical therapy where the initial visit felt like mostly talking and evaluating, so I appreciated how thorough and productive this appointment felt from day one. Scheduling in person was also very easy. The person who helped with scheduling was always extremely nice and accommodating. My only issue with scheduling is that calling the main office can be confusing if you don't already have the direct number, because I found myself getting routed to the wrong department. During my following appointments, I also worked with what I believe were physical therapist assistants, and everyone was very friendly. They introduced different exercises, gradually added weights and resistance, and I genuinely felt like I was getting stronger. I also appreciated that I would typically meet with the physical therapist again toward the end of my appointments to reassess my progress, introduce additional exercises, and provide handouts so I could continue working on things at home. Unfortunately, my sixth appointment was a completely different experience. Throughout that visit, I repeatedly felt forgotten while using the different exercise equipment. Timers would go off and continue going off while I waited for someone to come back or tell me what I was supposed to do next. Meanwhile, I could see a group of several staff members standing together talking and laughing. At first, I brushed it off. It was getting close to 4:00 PM, and I understand that everyone gets tired toward the end of the day. But when it continued happening from one exercise to the next, it became frustrating. Eventually, during my last exercise, I had to go find the physical therapist myself and explain that I didn't know where the person assisting me had gone and that I had been forgotten again. At that point, I was quickly shown one additional exercise, given a handout, and that was essentially the end of the appointment. It was disappointing because it was such a drastic difference from the level of attention and care I had received during my previous visits. I left feeling like I had wasted both my time and money, and more importantly, like I wasn't being properly attended to as a patient. I still have two appointments remaining that I can use, but after that experience, I'm genuinely debating whether I want to return. I don't want to wonder whether my next appointment will be like the first five, where I felt supported and actively involved in my recovery, or like the sixth, where I spent much of the appointment waiting to be remembered. There are absolutely good things about this physical therapy office, and my earlier experiences showed me that the team is capable of providing excellent, attentive care. I just wish my last visit had reflected the same standard, because it unfortunately changed what otherwise would have been a very positive review.

Was very disappointed in my first and subsequently only visit. Dr. Couch spent only a couple of…read moreminutes with me after x-ray and gave me a steroid shot in the knee. No real discussion or interaction about the issue and any questions I had - which were many. I definitely felt like he just wanted me out as quickly as possible. The shot did nothing. I went to another Orthopedic Center had a much better experience. They explained the issue in detail, suggested several options and actually spent time with me. Cannot recommend Dr Couch based on this - maybe a different doctor there would be better.

The first visit with Dr. Couch was great and staff was very welcoming. The second visit, was not…read moreso welcoming as I had a financial issue though they where able to help. The issue was the girl who checks you in has no understanding ethics and just rolled her eyes. The doctors care great, but the staff need to work on there people skills and compassion.

Doctors here are very friendly, explain everything to you and are tops in their field! My son saw…read moreDr Mark Bagg who completed 2 surgeries on his hand. They accept most, if not all insurance and are very thorough. What more could you ask for.

I had a great experience here. I went in because I couldn't move my thumb. Two doctors examined me…read moreand they both came up with the same diagnosis. I got a shot in my hand and several days later I was back to normal. I did not experience the long wait times others mentioned. The checkout time was the longest part of the process, but I was back in my car 30 minutes after my appointment time. No complaints.

Dr. Eloy Ochoa. Dr spent time explaining what he thought was going on, and what needed to happen. I…read morewas glad that he was the one that I had been referred to for my shoulder problems, because while we had the visit, I got the feeling that he cared. He was not in any rush to do surgery, but instead, to try other options first. He has a good 'bedside' manner, gentle hands and seems to respond well to the information one gives prior to (by filling out the forms) and during the visit. The office is clean, and efficient. The staff are pleasant. I recommend.

I needed some care, and I had previously come to this orthopedic group previously with a…read morerecollection of a good experience. On a Thursday evening, I made an appointment for Friday morning through their website. It was really pretty easy! However, I grew concerned I hadn't had any X-rays prior to making my appointment. In any case, I called, they said no problem! Be warned, a canceled appointment less than 24 hours in advance will cost you $75. The day of my appointment, I went in and was surprised to find how hard it was to find a place to park. The parking lot is huge. I went in probably two minutes late. The wait to be seen was about 30 minutes, possibly more. Then there was the wait in the room, not too horribly lengthy. I was shuffled off to x-rays, which was quick and efficient. I figured there would be a wait for the results. My doctor, Dr. Gates, came in and introduced himself, apologized about the wait, and tried to get to know me. He was very pleasant but spoke a little fast. I'm sure it was because he's probably done this a few times. I was given my options, decided on a game plan and was on my way. Overall, everyone was super nice. I will say if you're not familiar with orthopedic doctors, it's not one size fits all. Although I have other issues, I will have to see doctors that that specialize in other joints. I feel really good about this visit, I am looking forward to following the recommendations and getting better. Fingers crossed!

PLEASE GET A SECOND OPINION!!! We met with PA Chen who made…read moremy son feel awful about himself. They said he needed a spinal fusion for 3 discs, possibly 5 at 24 years old, this would have severely limited his future. Finally"met" Dr. Cyr on a video call that made my warning bells go off. He gave my son a time frame of 2 weeks for surgery at the end of May. Then, we were told he was leaving the country the day after for a month and will not take accept our insurance in July. Immediately started looking for 2nd opinions and multiple spine surgeon, different offices, said he didn't need a fusion and admonished doctors that do this.

Dr. Cyr is an excellent surgeon who helped my daughter tremendously. His front office staff in San…read moreAntonio is horribly rude. We've been going to this office for follow-ups and physical therapy for nine months. Every time we see Frances, she has a disgusted look on her face and is incredibly rude. She actually tossed an envelope containing imaging at my daughter upon arrival. She is curt and her tone is angry if she speaks at all. There is no politeness from this woman. I'm currently looking for another surgical facility because I'm tired of paying thousands for us to be treated poorly. It's not conducive to the healing process.

In march I had my first of two knees replacements. I had Dr. Kaiser, who was amazing! We met…read moreseveral times to make sure I was ready for the replacement. He showed my the x-rays, which show extensive damage. The surgery center and staff were great. I had no fears or concerns go into my first surgery or my second. They had my up and walking before I went home. Dr Kaiser's office staff was on the ball about getting me all the meds I needed before my surgery and after when I would run out. I meet with his PA-C Michael LeDoux after the surgery's and got the all clear. I am now 8 months out on my left knee and 3 months out on my right knee. I did PT for my left knee and I am doing PT for my right knee know, almost finished. I feel a 100% better then every. I have gotten my quality of life back. I am able to do more and more every day. I wouldn't change anything about my surgery or recovery. I just don't know why I waited so long!

Awesome staff. Awesome front desk. Everyone is friendly and helpful. It's clean, efficient and…read moreprofessional. I had 3 shoulder surgeries and anesthesia is outstanding. Post op blocks were wonderful. Special thanks to dr Dobson, Meghan Crna and Ana (sp) and dr poku. And of course dr Hartzler!

I have never felt more comfortable with a group of medical professional -…read more The red light therapy bed is a better one I have ever experienced and made me feel 10000% better!! Highly recommend !!

Dr. K took us and everything he handled was very professionally and extremely efficient. Can't say…read moreenough about the care and treatment, and the expertise.

So I see doc Holmes for knees and doc McCarty for my feet. Been going to that office since 2003…read more They're both nonsense good humored individuals whose soul desire is to get rid of pain. Don't wanna brag about my problems but just know these folks are well established in their fields and have provided excellent care by proven results with my problems. They'll do the same for you.

I suffered from knee pain from a golf injury in January. I had a torn meniscus and had surgery…read morefor that in March with a different doctor who didn't bother to tell me that I had bone on bone. After many shots and discouragement with my progress, I went to Dr. Holmes who did a knee replacement on Sept. 24. I am 6 weeks out from surgery and back to normal. I followed his recommendations for post op care religiously. I was walking without walker or cane 2 days after my surgery. He is a wonderful doctor and I can't recommend him highly enough! Thank you so much, Dr. Holmes! Gwen Treat