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    Orthopedic Performance Institute

    4.5 (2 reviews)

    Services - Orthopedic Performance Institute

    Physical therapy

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    1 year ago

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    3 years ago

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    Northeast Orthopaedics & Sports Medicine - Dr. John Chance

    Northeast Orthopaedics & Sports Medicine

    2.8(11 reviews)
    0.8 miStone Oak

    I was referred to this clinic by my primary doctor…read more Booking: Getting an appointment is super easy and they are friendly over the phone. I thought it was odd the appointments are 15 minute time slots, but I moved forward. I asked how much it would cost since my deductible is very high, they said they don't know until I show up for the appointment. I thought that was odd. Online system: The appointment showed up in my portal. I was able to easily fill out all the necessary paperwork online. Doctor office: It has ample parking. It is easy to find in the building. The front staff are friendly, clueless because again I asked how much, they had no idea. Doctor: The doctor was running late, but used to that. I was willing to wait since I wanted to know what was wrong. I had a CD of my MRI ready. The doctor came in said don't need the MRI, I got the report. He said I need surgery and poked the problem stop and asked it that hurt. Since it did that was enough to confirm I needed surgery. Okay, I am not a doctor, he is and probably sees these all the time. I had notes written and I looked down to refer to the list of questions, I took notes, and then caught the doctor staring at his watch. He had an emergency surgery scheduled later in the day and he was irritated by my questions. After 10 minutes, he matter of fact gave me my options and said book another appointment if I have follow up questions. In a bit of shock, I agreed and left. Notes: a few days later I got a notice that my doctor notes were in the portal, I looked at the notes and doctor was clearly not paying attention because he got the months wrong, I said May and the notes showed March. Bill: My bill was over $300 for less than 15 minutes visit! They charged my insurance a 45 minute appointment. They charged me for waiting on the doctor! When I called the billing department to ask why the bill was so high, they said the 45 minutes is not only for the doctor but for the back end staff. I explained that is not right when I have to pay a high deductible for insurance. After this bill and the doctor being bothered by my presence and did not look at my body part other than poke where the problem area is, I will not go back to this clinic or recommend it to anyone. Save your money and go somewhere else. I did and got better service at a better rate.

    Normally I do not believe in posting reviews of medical professionals on Yelp but because they have…read morea link on their website, here it goes. Dr. John Chance and PA Ashley are great providers, they get 5 stars. They listen and do thorough physical exams. They were able to order a STAT MRI for my groin pain and contact insurance about authorization while I was in the office for my appointment. But that is the only great thing about this office. Their administration, billing and phone triage could use much work as there is nothing personalized about their service. 1. I was told my PT would be $50 for each visit but then I get a bill for almost $200 in additional charges. I spoke to Donna, practice administrator, in the office and told she would look into it. 1 month later and no follow up, even after I called a second time. I refuse to pay for services that they can not justify for charging. 2. When it comes to getting an urgent appointment, forget about it because that is "not their policy." I first tried to get an appointment for follow up once I completed my MRI but until they got the results in hand, I would not be scheduled. So I went 6 days with no verbal results on my MRI until the PA called me back. While she was out of town, no one else bothered to let me know my results and that I should be on crutches. Then, when I call to schedule a Same Day Appointment, due to having increased pain, they only do that if there is a fracture present. Well there is and still no appointment given. I understand there are policies in place for a reason. However, when your business is to treat patients, sometimes policies have to be moved navigated a different way.

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    Northeast Orthopaedics & Sports Medicine - Dr. David Fox

    Dr. David Fox

    Northeast Orthopaedics & Sports Medicine
    Northeast Orthopaedics & Sports Medicine

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    Orthopedic Performance Institute - physicaltherapy - Updated June 2026

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